cm window haryana online... · 2015-11-18 · receipt wise as on 01.11.2015 c.m. greivances cell 5...

ONLINE GRIEVANCESREDRESSAL SYSTEM

CM WINDOW

HARYANA

16.11.2015

2C.M. Greivances Cell

C.M. Greivances Cell 3

0

20000

40000

60000

80000

100000

120000

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov

Chart Title

Total Receipt In-Action Disposed

Redressal of Grievances (in %)


0.5

22.4

46

57.9

69.674.3

71.1 73.370.6

63.4

0

10

20

30

40

50

60

70

80

Jan Feb Mar Apr May Jun Jul Aug Sep oct

Percentage

RECEIPT WISE

C.M. Greivances Cell 5As on 01.11.2015

DepartmentsTotal Receipt Overdue In-ActionDisposed ATR Sent

DGP 22338 2807 4408 9874 8041

Panchayats 9827 1973 2479 3514 3797

Power Department 5058 796 1135 2357 1564

School Education 4920 2008 2302 1675 930

Revenue 4873 883 1199 1835 1810

ULB 3964 1070 1382 1254 1318

T&CP 2880 1037 1244 935 690

PHE 2328 370 561 902 865

Food and Supply 2285 197 346 1258 677

Social Justice 2244 158 355 882 997

http://cmharyanacell.nic.in/office/monitordesk_arch.php









































0 5000 10000 15000 20000 25000

DGP

Panchayats

PowerDepartment

SchoolEducation

Revenue

ULB

T&CP

PHE

Food andSupply

SocialJustice

Total Receipt ▴

Over-due

C.M. Greivances Cell7As on 01.11.2015

DepartmentsTotal Receipt Overdue In-Action Disposed ATR Sent

DGP 22338 2807 4408 9874 8041

School Education 4920 2008 2302 1675 930

Panchayats 9827 1973 2479 3514 3797

ULB 3964 1070 1382 1254 1318

T&CP 2880 1037 1244 935 690

Revenue 4873 883 1199 1835 1810

Power 5058 796 1135 2357 1564

Higher Education 873 437 516 195 159

Irrigation 1712 378 489 551 670

PHE 2328 370 561 902 865








































28

07

20

08

19

73

10

70

10

37

88

3

79

6

43

7

37

8

37

0

OVERDUE

Departments Pendency (%age)*

Archelogy 90

Renewable Energy 83

Chief Secretary office Home and Jails 71

Information and public relation 71

Mines and Geology 67

Chief Excise and Taxation 54

Higher Education 52

School Education 41

T & CP 36

Environment 30

PERCENTAGE WISE OVERDUE PENDENCY OF DEPARTMENTS


As on 1.11.2015 (* more than 30% only )

DEPARTMENTS Sought ClarificationDGP 1660

Panchayats 1283

School Education 733

T&CP 634

Revenue 572

Power 373

Irrigation 351

Urban local Bodies 327

Health 297

Higher Education 142

Social Justice 140C.M. Greivances Cell 10

• The first meeting was held in the monthof June under the chairmanship ofworthy Chief Secretary and in whichcertain defects in the ATR received at ourend were discussed.

• After the aforesaid meeting, monthlymeeting was conducted with nodalofficers of all the departments tostreamline the functioning of CMwindow.

CLASSIFICATION OF DEFECTS IN ATR’S RECEIVED

• Disposal on Interim reply. • Incomplete and vague replies.• Disposed off citing non availability of record or persons

or officers or complainant or the delinquent.• Non joining of the complainant• No action even then disposed off.• Wrong attachments / incorrect details or attachments /

Absence of attachments mentioned to or referred to in the reply.

• Delinquent found guilty yet no action.• Overdue without any reason.• Enquiry marked to the same official against whom the

complaint was made.



• That after the previous meetings (withnodal officers) the quality of ATRsreceived at our end had improvedradically.

• But still there are certain areas in whichwe need to workout.

• Further the progress of all majordepartments (recipients) will bediscussed.

Public Health Engineering(SUCCESS)

S.No. Month Total Receipt Overdue Disposal Overdue%age

Clarification Sought

Clarification (%age)

1 July 1674 451 894 27 14 2

2 August 1878 721 940 38 49 9

3 September 2036 702 1085 34 137 31

4 October 2176 637 1378 29 173 28

5 November 2328 370 1767 16 127 15



After 8 Months AD Marked The Present Grievance To Sub Ordinate For Action.


The grievance was to clean thesewerage and the same wasmarked to Adm. Sec. on 2.3.2015but the same was marked downon 5.10.2015


Pending with SE PHEC since july no even interim reply have been sent.

77193/2015


Food and Supply (COSNTANTLY WORKING GOOD)S.No. Month

(as on 1st date)Total Receipt Overdue Disposal Overdue

%ageClarification (out of ATR)

%age

1 July 1682 52 1392 3 5 1

2 August 1829 143 1508 8 38 4

3 September 2018 142 1632 7 83 12

4 October 2181 164 1822 8 91 13

5 November 2285 197 1935 9 115 17


Unsigned report wassent to CMO andclarification was soughtin this regard but samewas never compliedwith.28988/2015


Notice was served upon depot holder after that noaction was taken against the depot holder.Notice was issued in the month of july.71420/2015


DEVELOPMENT & PANCHAYATS

S.No. Month Total Receipt Overdue Disposal Overdue (in %)

Clarification Clarification(in %age)

1 July 7506 1115 5031 14 139 3

2 August 8307 1476 5936 18 329 7

3 September 9047 1878 5735 21 1180 35

4 October 9499 3101 5596 33 1798 71

5 November 9827 1973 7311 20 1283 34


It was a complaintagainst some secretaryand the same ispending since jan 2015.


A show cause notice was servedupon some sarpanch by DC Jind on24.12.2014 under Panchayati RajAct. Thereby the sarpanch wasasked to furnish her reply within 7days.


pending since jan2015 no properaction have beeninitiated against thedelinquentsarpanch.


Corruption matter interim reply was sent. Noaction after this even after clarification havebeen sought at our end.


Director General of PoliceSr.No. Month

(as on 1st date)Total

ReceiptOverdue Disposal Overdue

(%age)Clarification (out

of ATR)%age

1 July 13851 132 11284 1 58 1

2 August 16290 694 13418 4 502 5

3 September 18759 1428 14472 7 1401 18

4 October 20827 2797 15933 13 1769 23

5 November 22338 2807 17915 13 1660 21


Several time the office of DGP was asked to attach the statement of the complainant as mentioned in the ATR but same was never attached ever after number of reminders.Complaint no. 46115 and 05381 of 2015


Pension matterPending since April 2015 no proper course of action adopted.


Pending since feb 2015


Matter is pending since Dec 2014 report isbeing sent in oct 2015 that too is incomplete.


School Education

S.No. Month (as on 1st

date)

Total Receipt Overdue Disposal Overdue(%age)

Clarification Clarification(% age)

1 July 3545 996 1963 28 42 3

2 August 3990 1204 2355 30 166 11

3 September 4350 1444 2383 33 421 39

4 October 4705 1814 2487 39 587 62

5 November 4920 2008 2605 46 733 79


Complaint is pending since Jan 2015 andnumber of reminder have been sent to thebut still the grievance is pending.


Case medical bill reimbursement pending since Jan 2015


Pending since 9th January after thatclarification have sought number oftimes but no reply have been sent bythe Administrative secretary .


POWER DEPARTMENT

S.No. Month

(as on 1st

date)

Total

Receipt

Overdue Disposal Overdue (%age) Clarification %age

1 July 3512 460 2342 13 36 2

2 August 3971 698 2759 18 146 9

3 September 4400 691 3057 16 389 30

4 October 4774 1001 3336 21 448 35

5 November 5058 796 3921 16 373 24


As per the complaint thecomplainant has applied fora electricity connection ather tube 2 years back andpoles got erected and wireswere laid but till dateelectricity was not suppliedto her. She moved anapplication and same wasdisposed of by power deptfor want of police force. Noproper action even afterclarification.


Embezzlement of EPFby a contracting firmin the 2013 till dateno staunch action hasbeen taken againstthe defaulting firm.


Complaint of embezzlement earliera similar complaint was sent by thecomplainant which was disposed ofon an interim reply. This is areminder of the same and it ispending with UHVBNL since march2015 without any reason.


REVENUE & DISASTER MANGEMENT

S.No.

Month (as on 1st date)

Total Receipt Overdue Disposal %age Clarification (out of ATR)

%age

1 July 3438 843 1699 25 47 4

2 August 3904 740 2667 19 133 7

3 September 4324 829 2829 19 457 28

4 October 4641 1067 3161 23 669 40

5 November 4873 883 3645 18 572 32


This complaint was disposedof by the Administrativesecretary ideally it shouldhave been marked todirector as per the report.After that clarification havebeen sought twice but thesame is pending at the levelof administrative secretary.


Complaint aginst tehsildar and as per thereport of DRO the matter already gotinquired by concerned SDM but the inquiryreport mentioned was not attached andsame was never sent to this office even afterclarifications


Complaint no. 05208/2015Vague report was sent on 13.02.2015 afterclarifications have been sought several times.


URBAN LOCAL BODIES

S.No. Month (as on 1st date)

Total Receipt Ovmerdue

Disposal Overdue(%age)

Clarification (out of

ATR)

%age

1 July 2508 514 1524 20 33 3

2 August 2881 674 1825 23 116 9

3 September 3374 896 1879 27 275 27

4 October 3696 1152 2162 31 331 31

5 November 3964 1070 2572 27 327 25


Complaint of misuse of public money by officers of MC. The present complaint hasmoved more than 50 times up and down still no proper inquiry has beenconducted. Pending since dec 2014.


Allegations ofcheating by MCwhile conductingthe auctionproceedings. Thesame wasdisposed of via ainterim replyafter that noreport was senteven afterclarification andthis complaint ispending since31/`12/2014Complaint no.00818/2014


It was complaint against some builderand no action has been taken even afterclarifications.85686 and 56822


68408/2015Complaint of encroachmentpresent interim reply was sent.After that clarification have beensought but no action taken reporthave been sent,


After this interim reply not action taken report has been seent even though clarification has been sought at our end.


Town and Country Planning HUDA nd Urban estate


Total Receipt Overdue Disposal overdue (%age)

Clarification (out of ATR)

%age

1 July 2059 389 1333 19 86 9

2 August 2289 552 1426 24 220 23

3 September 2530 711 1447 28 397 58

4 October 2724 940 1520 36 535 82

5 November 2880 1037 1625 36 634 92


Delay in delivery of possession and encroachment near by the plot, 13 times clarification have sought by CMO yet no action.

85390/2015


Complaint of releasing someplot and pending since dec2014. though the complainthas moved 45 times.00172/2014


00265/2014


HealthS.No. Month

(as on 1st date)Total Receipt Overdue Disposal %age Clarification

(out of ATR)%age

1 July 1391 58 1110 4 12 1

2 August 1644 302 1027 18 94 14

3 September 1789 428 1065 24 220 42

4 October 1921 482 1237 25 305 50

5 November 2016 487 1376 24 297 43


18018/2015 HealthComplaint of non availability of water and electricity in PHC Shikrava. Complaint was forwarded on 12.02.2015 and this reply was sent to this office on 1.10.2015.


Complaint against some Doctor. The same wasmarked to some Civil surgeon kaithal. Thematter was disposed by director and ACS healthon this report and progress was made thereafter.


After 10 months still final action awaited.


SOCIAL JUSTICE AND EMPOWERMENTS


Total Receipt Overdue Total (Disp. +

ATR)

%age Clarification (out of ATR)

%age

1 July 1342 65 1027 4 41 6

2 August 1528 77 1293 5 74 8

3 September 1816 105 1363 6 194 26

4 October 2023 224 1581 11 213 26

5 November 2244 158 1879 7 140 14


The matter was disposed of on the pre text that department has not received any documents from the complainant but the complainant neither called nor counselling (as per instruction) was given to complainant.

IRRIGATION

Sr.No. Month (as on 1st date)


%age

1 July 1180 109 792 9 47 8

2 August 1351 248 891 18 139 22

3 September 1497 221 994 15 344 62

4 October 1625 444 1001 28 451 88

5 November 1712 378 1221 71 351 52



Complaint numbermentioned in theATR is wrong furtherthe same is pendingsince dec 2014.Since then files havemoved more than 50times . This ineterimreply was sent bythe department in inoct 2015.01365/2014


Cleaning up of some minor canal (manakpur) and the same was forwarded by AD in the month of October.

TRANSPORT AND CIVIL

Sr.No. Month (as on 1st date)


%age

1 August 1035 73 829 7 49 9

2 September 1187 79 919 7 70 17

3 October 1306 126 1090 9 43 9

4 November 1388 135 1165 10 47 10



Non payment of wages while the employees were getting training.


Interim reply35818/2015


Matter of sales tax evasionInterim reply was submittedThere after not report gotsubmitted by thedepartment.40859/2015Excise and taxation


As per the report the matter is pending since nov. 2014 at the head office and it was dispose thereafter noaction ataken by the dept.


Animal husbandry42577/2015 Complaint of corruption blank page was uploaded in the name report and same got forwarded by the AD.


Compliant of non payment ofwages and is pending frommarch .201528969/2015


The grievance was disposed of on this reply and thereafter no ATR was sent.26340/2015Finance


Almost all the ATRs sent by higher education are interim in nature.27293/2015


Unsigned report was sent there aftercmo has sought clarification for 10times but no signed report was sent.Housing 61712/2015


02022/2015Home Interim Reply was sent and case was disposed of in April 2015. There after clarification was sought but no action was taken.


Complaint ofembezzlement againstsome official. Thematter got dispose ofon an interim replytherafter no ATR wassent even though theclarification was soughtat our end.29527/2015 labour


Complaint against somenursing college and DG healthadmitted that there wereanomalies in the permissionsof the college and no letterwas forwarded to statutorycouncil which grantpermission to nursing colleges.26446/2015Medical education


Complaint of illegal mining no actionwhatsoever have taken by thedepartment till date pending since june201567954 /2015Geology and mining


Public Relations


Sports


Women and Child Development


Complaint of non receipt benefits under govt schemes for girl child.83902/2015

Thanks


cm window haryana online... · 2015-11-18 · receipt wise as on 01.11.2015 c.m. greivances cell 5...

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