cmom workshop 6/18/2008 mgmt plan

Municipal CMOM Municipal CMOM Program Program

ComponentsComponentsCapacity Capacity (assurance)(assurance)ManagementManagementOperationsOperationsMaintenanceMaintenance

June 18, 2008June 18, 2008CMOM WorkshopCMOM Workshop

What we cover today:What we cover today:• OverviewOverview• Management PlanManagement Plan• Asset ManagementAsset Management

What we will cover in the What we will cover in the futurefuture• Root Cause Failure Analysis Root Cause Failure Analysis • Overflow Response PlanOverflow Response Plan• Communications PlanCommunications Plan• Audit PlanAudit Plan

•OverviewOverview– WhyWhy– ProcessProcess– ComponentsComponents

Municipal CMOM Program Municipal CMOM Program DevelopmentDevelopment

Why CMOM?Why CMOM?Good Business Good Business

PracticePracticeMMSD Rules and MMSD Rules and State Stipulation State Stipulation

AgreementAgreement

CMOM Project ProcessCMOM Project ProcessStart-up

Preparation for Interviews and Observations

Interviews

Observations

Data Analysis

Business Strategy and

Implementation Plan

Implement Plan by

Municipality

Continuous Improvement Program by Municipality

• Topics of discussion• List of people to visit• Schedule for interviews• Schedule for field visits and observations• Map of locations to visit• Additional material needs• Interview preparation and questions• Logistics for travel

• Conduct Interviews• Dictate notes• Transcribe notes• Document findings• Update information management system

• Make site visits• Travel with crews• Dictate notes• Transcribe notes• Update information management system

• Review information collected• Determine missing information• Request additional documentation needs• Additional information gathering• Follow-up observations and interviews• Comparative analysis• Cause/Solution analysis• Test consensus with client

• Recommend solutions• Deliver report in draft• QA draft report and update• Review draft with client• Make report modifications• Final report preparation• Perform business practice evaluation

•Action plan• Implementation Plan• Schedule for plan• Resource planning• Set assignments• Set success measures• Review plan with client• Obtain client acceptance

Readiness Review Report and Business

Practice Evaluation

We are hereWe are here

Program Development Program Development ProcessProcess

ImplementatiImplementationon

20072007

20092009

Components of the Municipal Components of the Municipal CMOM programCMOM program

• Management PlanManagement Plan• Overflow Response PlanOverflow Response Plan• System Evaluation and System Evaluation and

Capacity Assurance Plan Capacity Assurance Plan (SECAP) [if required](SECAP) [if required]

• Communication PlanCommunication Plan• Audit PlanAudit Plan

Where are you?Where are you?• CompletedCompleted

– Readiness reviewReadiness review– Strategic planStrategic plan

• Next stepNext step– Develop plansDevelop plans

• Continuous improvement programContinuous improvement program

CMOM CycleCMOM Cycle

Goals, Goals, ObjectiveObjectives, and s, and Strategies Strategies HierarchyHierarchy

ProgramGoals

Program Objectives

Program Strategies

Supporting Data

Performance Measures

ToolsTools• Templates and ChecklistsTemplates and Checklists

– Distributed CD (9/04)Distributed CD (9/04)• Municipal Strategic PlansMunicipal Strategic Plans• MMSD CMOM PlansMMSD CMOM Plans

– Found on MMSD websiteFound on MMSD website• Board/Common Council actionBoard/Common Council action

MMSD Website (www.mmsd.com)MMSD Website (www.mmsd.com)

MMSD MMSD WebsiteWebsite

MMSDMMSD Website Website

Consider Council/Board ActionConsider Council/Board Action

Satellite Stipulation Satellite Stipulation (Case No. 2005-(Case No. 2005-CX-000013)CX-000013)

MMSD RulesMMSD Rules•3.105 Capacity Assurance,

Management, Operations, and Maintenance Programs – (1) No later than June 30, 2009,

governmental units shall establish systematic and proactive programs for capacity assurance, management, operation, and maintenance for their sewerage systems.

More rules. . .More rules. . .•3.106 District Review

– (1) Governmental units shall submit to the District for review the program management, overflow response, communications, audit, sewer system evaluation and capacity assurance, and infiltration and inflow management plans required by sec. 3.105, according to a schedule established by the District and provided to the governmental unit.

District Stipulation (Paragraphs District Stipulation (Paragraphs 6&7)6&7)

HighlightsHighlights• Acknowledge reduction in SSOsAcknowledge reduction in SSOs• SSOs still exist SSOs still exist

– District’s system and District’s system and – satellite municipalities’ systemssatellite municipalities’ systems

• CMOM CMOM – tool to continue to reduce sanitary tool to continue to reduce sanitary

overflowsoverflows• Regional CMOM program components Regional CMOM program components

(more on next slide)(more on next slide)


Highlights (continued)Highlights (continued)CMOM ComponentsCMOM Components• Management PlanManagement Plan

– GoalsGoals– Organizational structureOrganizational structure– Legal authorityLegal authority– Design criteriaDesign criteria– Benchmarking data and performance measuresBenchmarking data and performance measures– Asset Management Program (significant effort)Asset Management Program (significant effort)

•Programmed maintenanceProgrammed maintenance•Tracking asset conditionTracking asset condition

Management PlanManagement Plan• MMSD Rule states (3.105(1)(h)):MMSD Rule states (3.105(1)(h)):

“develop and implement a program management plan, which shall include: a mission statement, goals, objectives, strategies, performance measures, data types and sources, personnel, budget, and chains of command.”

• Goals and ObjectivesGoals and Objectives– Includes Strategies, Tactics, and Performance MeasuresIncludes Strategies, Tactics, and Performance Measures

• Organizational structure to manage the CMOM programOrganizational structure to manage the CMOM program• Legal authority to control I/ILegal authority to control I/I• Design criteriaDesign criteria• BenchmarksBenchmarks• Performance measuresPerformance measures• UpdatesUpdates

GoalGoal

EXAMPLE: Eliminate all SSOs EXAMPLE: Eliminate all SSOs (with exceptions) and minimize (with exceptions) and minimize CSOsCSOs

ObjectivesObjectives

Strategies/Strategies/TacticsTactics

Establish or continue additional Establish or continue additional practices to prevent SSOs, maintain or practices to prevent SSOs, maintain or improve system performance, and improve system performance, and avoid preventable failuresavoid preventable failuresMaintain beneficial use of RTC to Maintain beneficial use of RTC to maximize effectiveness of maximize effectiveness of conveyance capacityconveyance capacityImplement operator training on RTCImplement operator training on RTC

GoalGoal


Strategies/Strategies/TacticsTactics

Performance Performance Measures and Measures and BenchmarksBenchmarks

Performance Measure vs. Performance Measure vs. BenchmarkBenchmark• Performance measure: Let’s you Performance measure: Let’s you

measure you against yourself. measure you against yourself. Shows if you are seeing continuous Shows if you are seeing continuous improvement, remaining stable, or improvement, remaining stable, or getting worse. Let’s you know if you getting worse. Let’s you know if you have met your measure.have met your measure.

• Benchmark: Let’s you know how you Benchmark: Let’s you know how you measure against other like agencies.measure against other like agencies.

Asset Management (separate Asset Management (separate Plan or part of Management Plan or part of Management

Plan)Plan)• Serves Management Plan objectivesServes Management Plan objectives

– Providing Level of ProtectionProviding Level of Protection– Minimizing total cost of ownershipMinimizing total cost of ownership

• Includes programs and procedures to:Includes programs and procedures to:– Know all assets and their attributesKnow all assets and their attributes– Gather data on costs of ownership of Gather data on costs of ownership of

assetsassets– Organize and present information for Organize and present information for

decision making about assetsdecision making about assets


Highlights (continued)Highlights (continued)CMOM Components (continued)CMOM Components (continued)• Overflow Response PlanOverflow Response Plan

– Measures to protect public health and Measures to protect public health and environmentenvironment

– Public NotificationPublic Notification– Permit ReportingPermit Reporting– Measuring and monitoring steps during an Measuring and monitoring steps during an

overflow eventoverflow event

Overflow Response PlanOverflow Response Plan• District rule (3.105(1)(i):District rule (3.105(1)(i):

“develop and implement an overflow response plan, which shall include procedures for identifying local overflows and incidents of basement flooding, mitigating their duration and volume, identifying their cause, determining the actions necessary to prevent their recurrence, and notifying the District.”


Highlights (continued)Highlights (continued)CMOM Components (continued)CMOM Components (continued)SECAPSECAP

– A SECAP IS ONLY REQUIRED BY A A SECAP IS ONLY REQUIRED BY A MAUNICIPALITY IF THEY ARE MAUNICIPALITY IF THEY ARE REQUESTED TO DO SO BY EITHER THE REQUESTED TO DO SO BY EITHER THE WDNR OR MMSD. WDNR OR MMSD.

– Municipalities may still choose to do a SECAP Municipalities may still choose to do a SECAP for all or a portion of its systemfor all or a portion of its system

SECAPSECAP• District rule (3.105(1)(l)):District rule (3.105(1)(l)):

(l) 1. prepare a system evaluation and capacity assurance plan, if hydraulic information is necessary to evaluate a sewer design decision or understand sewer performance. The plan shall estimate peak flows, estimate the capacity of critical system components, identify hydraulic deficiencies, evaluate alternatives for corrective action, prioritize corrective action, and establish an implementation schedule. 2. If the Department has required a governmental unit to provide a system evaluation and capacity assurance plan, according to sec. NR 210, Wis. Adm. Code, then the governmental unit shall submit a copy to the District within 30 days after submission of the plan to the Department.


Highlights (continued)Highlights (continued)CMOM Components (continued)CMOM Components (continued)• Communication PlanCommunication Plan

– Internal and External StakeholdersInternal and External Stakeholders– Annual ReportAnnual Report

•District first annual report to be completed soonDistrict first annual report to be completed soon

Communication PlanCommunication Plan

• District rule (3.105(1)(j)):District rule (3.105(1)(j)):“develop and implement a communications plan, which shall indicate when, how, and by whom the governmental unit will provide information regarding the work required by this chapter to both internal stakeholders, such as the governmental unit’s employees and governing bodies, and external stakeholders, such as the District. This plan shall provide for an annual report, which shall describe progress towards the objectives identified in the management plan. This plan shall also provide for any reports required by local, state, or federal law.”


Highlights (continued)Highlights (continued)CMOM Components (continued)CMOM Components (continued)• Audit PlanAudit Plan

– Stakeholder inputStakeholder input– Where to find benchmarksWhere to find benchmarks – Proper auditingProper auditing

Audit PlanAudit Plan• District rule (3.105(1)(k)):District rule (3.105(1)(k)):

“develop and implement an audit plan, which shall provide for rigorous periodic evaluation of the actions required by this chapter at least once every five years, including input from internal and external stakeholders.”

Audit Audit PlanPlan

• ReviewReview– Performance MeasuresPerformance Measures– BenchmarksBenchmarks– InputInput

• UpdateUpdate

GoalGoal


Strategies/TacticsStrategies/Tactics

Performance Measures and Benchmarks

Things to think about. . . Things to think about. . . • Involve Entire Organization in CMOM Involve Entire Organization in CMOM

PlanningPlanning• Establish Structure for CMOM Establish Structure for CMOM

involvementinvolvement• Set Priorities for Closing GapsSet Priorities for Closing Gaps• Recognize Importance of Asset Recognize Importance of Asset

Management in Achieving CMOM GoalsManagement in Achieving CMOM Goals• Insure good decision makingInsure good decision making

MANAGEMENT PLAN MANAGEMENT PLAN COMPONENTSCOMPONENTS

MANAGEMENT PLAN MANAGEMENT PLAN DEVELOPMENTDEVELOPMENT• Strategic Plan contains:Strategic Plan contains:

– Mission StatementMission Statement– Program GoalsProgram Goals– ObjectivesObjectives– StrategiesStrategies

MANAGEMENT PLAN MANAGEMENT PLAN DEVELOPMENTDEVELOPMENT• Need to establishNeed to establish

– TacticsTactics– Performance MeasuresPerformance Measures– BenchmarksBenchmarks

ProgramGoals

Program Objectives

Program Strategies

Supporting Data

Performance Measures

Highest level outcomes that the municipalityHighest level outcomes that the municipality wants to accomplish through CMOMwants to accomplish through CMOM

Statements of how these goals will be achieved.Statements of how these goals will be achieved.Typically, there are several objectives that Typically, there are several objectives that

better define each goalbetter define each goal

Articulate the specific steps andArticulate the specific steps andtactics involved in achieving tactics involved in achieving

each objectiveeach objective

Used to evaluate progress towardUsed to evaluate progress towardachieving each of theachieving each of the

strategies, objectives and goalsstrategies, objectives and goals

ExampleExample• Goal: Comply with WPDES PermitGoal: Comply with WPDES Permit

– Objectives:Objectives:1. Develop an Overflow Response Plan1. Develop an Overflow Response Plan2. Implement ORP2. Implement ORP

– Strategies:Strategies:1a. Review existing response 1a. Review existing response documentationdocumentation1b. Conduct field staff interviews1b. Conduct field staff interviews1c. Review communication/internal policies1c. Review communication/internal policies1d. Prepare ORP1d. Prepare ORP2a. Conduct training2a. Conduct training2b. Review post-event activities2b. Review post-event activities2c. Perform RCFA2c. Perform RCFA2d. Perform annual review & update2d. Perform annual review & update

Example -- continuedExample -- continued• GOAL: Comply with WPDES PermitGOAL: Comply with WPDES Permit

– See previous slide for objectives and See previous slide for objectives and strategiesstrategies

– Tactics:Tactics:1.1.2.2.3.3.• Performance measuresPerformance measures

1.1. ORP documentation by 6/30/09ORP documentation by 6/30/092.2. % overflow notifications on time% overflow notifications on time3.3. Annual review completed by [insert date]Annual review completed by [insert date]

Program GoalsProgram Goals• Comply with the conditions of the WPDES permitComply with the conditions of the WPDES permit• Minimize the occurrence of preventable overflowsMinimize the occurrence of preventable overflows• Minimize the life cycle ownership costs of the Minimize the life cycle ownership costs of the

collection system assetscollection system assets• Improve or maintain the level of customer serviceImprove or maintain the level of customer service• Improve or maintain system reliabilityImprove or maintain system reliability• Reduce the potential threat to human health from Reduce the potential threat to human health from

sewer overflowssewer overflows• Provide adequate capacity to convey peak flowProvide adequate capacity to convey peak flow• Manage infiltration and inflowManage infiltration and inflow• Protect collection system worker health and safetyProtect collection system worker health and safety• Operate a continuous CMOM ProgramOperate a continuous CMOM Program

Objective, StrategiesObjective, StrategiesObjectiveObjective: Ensure procedures are in place : Ensure procedures are in place

to identify SSOs, report SSOs to the to identify SSOs, report SSOs to the WDNR, and mitigate impacts from the WDNR, and mitigate impacts from the SSOs per the WPDES permitSSOs per the WPDES permit– Review procedures. . .Review procedures. . .– Review existing ORP. . .Review existing ORP. . .– Conduct training. . .Conduct training. . .

Tactics, performance Tactics, performance measuresmeasures• Tactics:Tactics:

– ??– ??

• Performance Measures:Performance Measures:– ??– ??

Objective, StrategiesObjective, StrategiesObjectiveObjective: Review, as necessary, critical system : Review, as necessary, critical system

components where overflows and system-components where overflows and system-induced basement backups are most likely to induced basement backups are most likely to occur.occur.– Review past operational reports. . .Review past operational reports. . .– Review system drawings and results of modeling. . Review system drawings and results of modeling. .

..– Compare basement finished flow elevations to Compare basement finished flow elevations to

sewer main elevations. . .sewer main elevations. . .– Evaluate locations of potential overflow or Evaluate locations of potential overflow or

basement backup to determine if . . .project would basement backup to determine if . . .project would reduce or eliminate. . .reduce or eliminate. . .


– ??– ??


Objective, StrategiesObjective, StrategiesObjectiveObjective: Review, as necessary, dry and : Review, as necessary, dry and

wet weather operating protocols that wet weather operating protocols that ensure overflows are identified and ensure overflows are identified and mitigated immediately thereaftermitigated immediately thereafter– Develop a comprehensive overflow Develop a comprehensive overflow

response plan. . .response plan. . .– Train staff on use of the plan during dry and Train staff on use of the plan during dry and

wet weather operations.wet weather operations.– Perform annual reviews of plan materials. . .Perform annual reviews of plan materials. . .


– ??– ??


Objective, StrategiesObjective, Strategies

ObjectiveObjective: Implement projects that will have : Implement projects that will have immediate impact on known operation and immediate impact on known operation and capacity-related overflowscapacity-related overflows– Implement projects to provide emergency Implement projects to provide emergency

power. . .power. . .– Implement capacity improvements. . .Implement capacity improvements. . .– Implement I/I reduction efforts. . .Implement I/I reduction efforts. . .– Continue a program to maintain easements and Continue a program to maintain easements and

ROW. . .ROW. . .– Continue a FOG program. . . Continue a FOG program. . .


– ??– ??


Objective, StrategiesObjective, StrategiesObjectiveObjective: Ensure preventive maintenance is : Ensure preventive maintenance is

performed on pump stations, manholes, and performed on pump stations, manholes, and sewer pipes on regular intervals.sewer pipes on regular intervals.– Continue program for routine pump station Continue program for routine pump station

inspections. . .inspections. . .– Continue program for routine manhole inspections. . . Continue program for routine manhole inspections. . . – Continue program for gravity sewer inspection. . .Continue program for gravity sewer inspection. . .– Continue preventative maintenance program for force Continue preventative maintenance program for force

mains and siphons. . .mains and siphons. . .– Continue a documented asset management program. . . Continue a documented asset management program. . .


– ??– ??


Objective, StrategiesObjective, StrategiesObjectiveObjective: Ensure that appropriate : Ensure that appropriate

condition assessments are conducted condition assessments are conducted on sewer assets.on sewer assets.– Review sewer assets to determine Review sewer assets to determine

whether condition assessments will be whether condition assessments will be performed and at what frequencyperformed and at what frequency

– For assets that will receive condition For assets that will receive condition assessments, establish/continue program assessments, establish/continue program for performing condition assessments. . . for performing condition assessments. . .


– ??– ??


Objective, StrategiesObjective, StrategiesObjectiveObjective: Ensure that established : Ensure that established

design, construction, and inspection design, construction, and inspection and testing standards are followed on and testing standards are followed on all construction.all construction.– Document the standards used for design, Document the standards used for design,

construction, inspection, and testing. . . construction, inspection, and testing. . . – Establish/continue program for Establish/continue program for

documenting the standards used. . . documenting the standards used. . .


– ??– ??


Objective, StrategiesObjective, StrategiesObjectiveObjective: Establish sufficient funding : Establish sufficient funding

streams to ensure replacement or streams to ensure replacement or refurbishments before asset failures occur.refurbishments before asset failures occur.– Establish/confirm inventory of sewer assets. . . Establish/confirm inventory of sewer assets. . . – Based on asset data (age, condition), determine Based on asset data (age, condition), determine

the likely replacement schedule. . .the likely replacement schedule. . .– Using the inventory, condition assessments, and Using the inventory, condition assessments, and

replacement schedule, develop a replacement replacement schedule, develop a replacement schedule. . .schedule. . .

– Determine the amount of funding necessary. . .Determine the amount of funding necessary. . .


– ??– ??


Objective, StrategiesObjective, StrategiesObjectiveObjective: Regularly review the : Regularly review the

sufficiency of funding for sewer sufficiency of funding for sewer system operation and maintenance system operation and maintenance budgets.budgets.– Establish/confirm process used to Establish/confirm process used to

establish sewer system O&M budgets. . . establish sewer system O&M budgets. . . – Forecast future O&M funding needs. . .Forecast future O&M funding needs. . .– Develop a rate review process. . .Develop a rate review process. . .


– ??– ??


Objective, StrategiesObjective, StrategiesObjectiveObjective: Maintain current customer : Maintain current customer

service satisfaction.service satisfaction.– Review customer feedback. . . Review customer feedback. . .


– ??– ??


Objective, StrategiesObjective, StrategiesObjectiveObjective: Confirm the existence of : Confirm the existence of

any system components that do not any system components that do not function according to established function according to established reliability standards.reliability standards.– Document system components for which Document system components for which

reliability standards are appropriate. . . reliability standards are appropriate. . .


– ??– ??


Objective, StrategiesObjective, StrategiesObjectiveObjective: If such locations exist, : If such locations exist,

develop response measures and develop response measures and investigate alternativesinvestigate alternatives– Develop a comprehensive overflow Develop a comprehensive overflow

response plan. . .response plan. . .– Train staff on use of the plan during dry Train staff on use of the plan during dry

and wet weather operations.and wet weather operations.


– ??– ??


Objective, StrategiesObjective, StrategiesObjectiveObjective: Confirm the existence of : Confirm the existence of

any system components that do not any system components that do not function according to established function according to established reliability standards.reliability standards.– Document system components for which Document system components for which

reliability standards are appropriate. . . reliability standards are appropriate. . . – Review operating records. . .Review operating records. . .– Perform RCFA to determine what Perform RCFA to determine what

elements are responsible. . .elements are responsible. . .


– ??– ??


Objective, StrategiesObjective, StrategiesObjectiveObjective: Confirm the existence where : Confirm the existence where

locations where system overflows locations where system overflows could pose a threat to human health.could pose a threat to human health.– Document locations of report Document locations of report

overflows. . .overflows. . .– Review each location for potential to Review each location for potential to

threaten human health and document threaten human health and document findings. findings.


– ??– ??


Objective, StrategiesObjective, StrategiesObjectiveObjective: If such locations exist, : If such locations exist,

develop response measures and develop response measures and investigate alternatives for investigate alternatives for eliminating the potential threat.eliminating the potential threat.– Document response measures. . .Document response measures. . .– Review alternatives. . . and document Review alternatives. . . and document

findings. findings.


– ??– ??


Objective, StrategiesObjective, StrategiesObjectiveObjective: Gain an understanding of the current : Gain an understanding of the current

system’s ability to convey peak flows and what system’s ability to convey peak flows and what steps are necessary to address system capacity steps are necessary to address system capacity inadequacies.inadequacies.– Review the findings of the MMSD Limited SECAP and Review the findings of the MMSD Limited SECAP and

determine which capacity problems have not yet determine which capacity problems have not yet been addressed through I/I reduction efforts or been addressed through I/I reduction efforts or capacity enhancement projects.capacity enhancement projects.

– Install flow meters. . .Install flow meters. . .– Compare flow monitoring data to designed capacity Compare flow monitoring data to designed capacity

conditions. . .conditions. . .– If determine necessary, perform additional modeling. If determine necessary, perform additional modeling.

. . . .


– ??– ??


Objective, StrategiesObjective, StrategiesObjectiveObjective: Understand the current level of I/I in : Understand the current level of I/I in

the system, the extent to which it poses a the system, the extent to which it poses a threat to local and regional system operation, threat to local and regional system operation, sources of I/I, and potential remedial sources of I/I, and potential remedial measures.measures.– Review available flow monitoring data to Review available flow monitoring data to

determine where significant I/I is generated. . .determine where significant I/I is generated. . .– Conduct additional flow monitoring. . .Conduct additional flow monitoring. . .– Review available flow monitoring data to Review available flow monitoring data to

determine where I/I investigations warranted. . .determine where I/I investigations warranted. . .– Compare past SSES findings to I/I characterization. Compare past SSES findings to I/I characterization.

. .. .– Establish an SSES program for regularly identifying Establish an SSES program for regularly identifying

sources of high I/I in the system. sources of high I/I in the system.


– ??– ??


Objective, StrategiesObjective, StrategiesObjectiveObjective: Establish a program to reduce I/I in : Establish a program to reduce I/I in

situations where I/I results in service situations where I/I results in service problems, such as overflows, building sewer problems, such as overflows, building sewer backups, and flows in excess of acceptable backups, and flows in excess of acceptable levels.levels.– Establish and document program for reducing I/I. . .Establish and document program for reducing I/I. . .– Evaluate the extent to which I/I contributes to Evaluate the extent to which I/I contributes to

overflows. . . and initiate program to reduce I/Ioverflows. . . and initiate program to reduce I/I– Establish budget and assign responsibilities. . .Establish budget and assign responsibilities. . .– Perform flow monitoring following significant I/I Perform flow monitoring following significant I/I

reduction activities. . . reduction activities. . .


– ??– ??


Objective, StrategiesObjective, StrategiesObjectiveObjective: Make all collection system : Make all collection system

workers aware of potential hazards, workers aware of potential hazards, equipment them with gear and equipment them with gear and training . . .training . . .– Provide worker training. . .Provide worker training. . .– Continue safety program . . .Continue safety program . . .– Determine extent to which contractors Determine extent to which contractors

train their staff. . . train their staff. . .


– ??– ??


Objective, StrategiesObjective, StrategiesObjectiveObjective: Establish procedures for : Establish procedures for

monitoring CMOM Program monitoring CMOM Program implementation and initiating program implementation and initiating program modifications.modifications.– Track the closing of opportunities for Track the closing of opportunities for

improvement. . .improvement. . .– On schedule dictated by MMSD rules, On schedule dictated by MMSD rules,

produce a cyclical report. . .produce a cyclical report. . .– Track the implementation of specific Track the implementation of specific

strategies and tasks, including deliverables. strategies and tasks, including deliverables.


– ??– ??


What we will cover in the What we will cover in the futurefuture• Root Cause Failure Analysis processRoot Cause Failure Analysis process• Overflow Response PlanOverflow Response Plan• Communications PlanCommunications Plan• Audit PlanAudit Plan• Other?Other?

Discussion/QuestionsDiscussion/QuestionsDebra Jensen (MMSD)Debra Jensen (MMSD)

- (414) 225-2143- (414) 225-2143- - [email protected]@mmsd.com

Patrick Obenauf (MMSD)Patrick Obenauf (MMSD)- (414) 277-6362- (414) 277-6362- - [email protected]@mmsd.com

mailto:[email protected]

mailto:[email protected]

cmom workshop 6/18/2008 mgmt plan

Documents

flow monitoring

wet weather

review customer

critical system

performance

established

develop response

document system