coaching and coaches

Coaching

Part 1- Coaching fundamentals

Part 4- What is self coaching?

Part 3- What are the qualities and roles of a

coach?

Explore - Learn - Grow

Part 2- How to coach? Four techniques

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Robert Hargrove. Masterful Coaching Field book, 2000

2Part 1- Coaching fundamentals

Coaching is not about telling people people what to do, but asking them to examine the thinking behind what they are doing so it is consistent with their goals.

Typical Coaching Process


Effectiveness of instructional coaching

in implementing new instructional methods

at the University of Kansas Center for

Research on Learning


Does coachingwork?

* Randomised controlled group, 67 Adults, 38.5yrs* 10 wks 45 min weekly individual coaching* Goal Attainment; Psychological Well Goal Attainment; Psychological Well-being, being, Mental MentalHealth, Subjective Well-being; Emotional Intelligence* Spence & Grant, 2005

5Part 1- Coachingfundamentals

Active listening

6Part 2- Coaching techniques

Active listening is listening and responding that focuses the attention on the speaker and improves mutual understanding

Questioning G.R.O.W. D.C.O.

Verbal 1- Use a confirming statement2- Summarize key facts3- Ask your understanding4- Clarify misunderstandings

Non-verbal 1- Eye contact 2- Pause/Silence 3- Facial expressions that indicate you are focused4- Body language

Activelistening



3 types of questions:

1- OpenWhat? How? Get someone to talk openly.

2- ProbingCould you expand? Could you give me anexample?Probe further to find out more information

3- Closedwho, which, would, are, can, have, do, is, will?Solicit a “yes” or “no” or other one-word respons

Activelistening



Goal: 1) set a time limit for the session 2) state the goal for the issue after defining the Reality

Reality: define current reality & desired reality & agree on any gap(s), explore reasons (active listening and open questions)

Options: explore alternative strategies/ courses of action for eliminating the gaps (open and probing questions) Wrap up: agree on WHAT is to be done,WHEN & by WHOM – set a date for review

Activelistening



* Demonstrate: I do - You watch me

* Co-Plan and Co-Teach: We do together

* Observe: You Do - I watch you, and give feedback

Click on the screen





10Part 3- Qualities and role of a coach

3 types of coaches:

* Change coachesHelp build leadership and understanding related to organization goals and transformation

* Content coachesHelp learn new ideas, to implement them during instruction, and they provide formative feedback

* Performance coachesHelp drive high performance or challenge low performance issues


Source: BLR Business and Legal Report"Coaching for Superior Employee Performance"

Role of an effective coach

12

* Observe employees at work* Show concern for them as individuals* Find out what motivates them* Focus on cooperation, not competition* Highlight growth & development* Provide new challenges* Give support and assistance* Create a positive work environment* Provide specific feedback

Part 3- Qualities and role of a coach

* Listen and Observe* Customize an approach to an individual client’s need* Elicit solutions and strategies* Believe that the client is naturally creative and resourceful* Provide support to enhance the skills, resources, and creativity

The trust model


Animated Self Coaching Toolfor professional or personal development

14Part 4- Self coaching

http://www.youtube.com/watch?v=lliJQ1y57DE

Applying the process: pick your subject...

1) Get engaged, complete a self-assessment and identify the issue, problem, weakness.

2) Evaluate the results and ask yourself the right questions. Write down your thoughts and ideas in a journal. Set a goal to resolve the issue.

3) Go back to your first draft after 24 hours, and again after a couple of days. Review, adjust and complement.

4) Define your action plan and this will impact your weekly routine. Capture the outcome in your ideal week template.

5) Evaluate and monitor.


Click on the screen





* wikipedia.com

* Creating a Coaching Culture research report I-l-m.com 2011* Excellence in Coaching: The Industry Guide, by Jonathan Passmore, 2010

* www.opm.gov/WIKI/training/Mentoring-and-Coaching.ashx* sjsdcoaching.wikispaces.com (instructional coaching)* www.avca.org/.../Developing-a-Functional-Coaching-Philosophy.ppt* www.pbis.org* www.edlabgroup.org (peer coaching)* curry.virginia.edu (coaching models)* www.outward-bound.org (active listening and effective coaching)

* www.instituteofcoaching.org

Sources and References 17

In the note section of this slide

Participant Notes 18

coaching and coaches

Lifestyle