Coaching and Saba Cloud

2 Coaching and Saba Cloud

The constant stream of changes that are so prevalent in today’s business environment makes it hard to keep the workforce on track and productive. The performance review, once the keystone of the

process that delivered feedback and helped align employee efforts to corporate

objectives, is being replaced and deemphasized at many organizations. To

bridge the gap, coaching can mean the difference between success and failure,

as a well-trained coach will help employees make sense of the chaos, identify

options and choose the right one. In this era of personalized development, the

coach can take a program or process designed for scale and efficiency and

make it relevant and meaningful for each employee. Coaching is an excellent

investment: as research has shown, companies that support coaching have 33

percent higher employee engagement and 42 percent higher productivity as

well as significantly better results from their talent programs – hiring, learning and

performance management.¹

Whether your company is hiring external coaches or training managers to coach,

Saba Cloud can help. Saba Cloud is a complete, fully unified talent management

suite and includes functionality to help with

the training and support of coaches as well

as the coaching process itself. Employee

coaching programs vary greatly from one

company to another, so while few programs

require each and every feature detailed

below, many are choosing those that fit their

needs. And that’s making their coaches,

employees and the coaching process more

efficient and effective.

3

Keeping Up: My Team Dashboard

My Team dashboard helps coaches keep up with their team. It indicates prominently who has missed a deadline and gives the coach a number of ways to reach out to the employee – instant message, email, video chat or scheduling a meeting. Coaches can drill down into each person’s plan – goals, learning activities, skills and competencies, as well as contributions and connectedness, so they can tailor their coaching to have the greatest impact.

Connecting in Real Time: Video, Web Meetings and Instant Messaging

Both regular and ad hoc communication are vital for successful coaching, and Saba Cloud includes a number of ways people can connect. Saba Meeting is a complete web conferencing system with HD video, voice over IP and screen sharing, so coaching can still be face to face, even if you are not in the same office. For quick questions, Saba also has instant messaging built in, and if the discussion grows larger than the original intent, the chat session can be transformed into a video meeting with one click.

Recognition and Feedback: Impressions

Coaches and coworkers can publicly recognize a person for helping out in the moment of need, delivering a great presentation or just a job well done. Called “Impressions” in Saba Cloud, one simply chooses a badge that represents the key characteristic demonstrated (e.g. “Proactive,” “Leader,” etc.) and then adds a brief comment, which is then posted to the person’s profile. If you’d like to provide constructive feedback, there is an “Even Better If” field, which is private, only seen by the recipient and (optionally) their manager. Impressions are especially helpful in enabling on-the-fly, continuous feedback.

Keep up with your team with the My Team dashboard

Give feedback and recognition with Impressions

Connect and coach remotely with Saba Meeting

4 Coaching and Saba Cloud

Anytime Skill Level Assessment: Get Feedback

Rather than sitting back and waiting for feedback to arrive, employees can use the Get Feedback capability to solicit feedback from their peers and manager. For those wanting to improve in their current job or to prepare for a change in role, knowing their current skill level is extremely helpful. Employees can kick off a feedback cycle with just a few clicks, and collect both quantitative ratings and qualitative feedback, ultimately generating a detailed report around skill levels that can be added to their profile. Managers and coaches can also view and participate in these ratings, helping employees improve their skills.

Employees prioritize skills to develop by collecting feedback from peers

5

Tracking Commitments and Conversations: Check-ins

Saba’s Check-in feature gives managers and employees a centralized forum to track and collaborate on goals and projects, exchange feedback, provide coaching, and discuss career or development opportunities. With Saba Check-ins, managers have better insight into how their employees contributions are moving the needle on business performance and provides them a regular opportunity to provide coaching and course correct if needed. Saba’s Check-in feature comes with Conversation Starters, which provide managers expert tips for effective coaching conversations; Automated Agendas, which keep track of important topics on goals, feedback

and development; Goal & Development Tracking, where managers and employees can update goal progress; and Meeting Notes.

Options: TIM Recommendations

An important part of coaching is helping the employee discover his or her options and then choose the right course of action. To help find more options, Saba Cloud has TIM, The Intelligent Mentor, who provides personal and relevant recommendations that help employees learn

and perform better. Based on machine learning algorithms, TIM learns more about each person every day, so his recommendations continuously improve. Since TIM can process all the data in your talent management system, he’ll undoubtedly uncover options that are not visible to the employee or coach.

Keep the conversation going between live sessions with

Workspaces and 1:1 discussions

TIM helps employees with recommendations of content, courses and connections

6 Coaching and Saba Cloud

Coaching on the Go: Saba Mobile

Providing feedback in the moment of need will boost performance. And convenient access to information, options and experts (wherever you may be) will help you be more productive. Saba’s apps for Android and Apple mobile devices provide access to social groups, goals, meetings, recommendations, impressions and the team dashboard – enabling employees and coaches to connect and stay on top of their game while on the go.

Empower Self-Development: Career Paths

Career path capabilities empower employees to answer the two most common questions about career planning: Where can I go, and how do I get there? Employees can start with an end destination in mind and get Saba Cloud to help chart a path, or if they don’t know the exact position they’re after, TIM can recommend positions that are outside of the traditional career ladder based on the employee’s skills and interests. TIM will also prescribe a path forward – including learning, goals and skills to be added to the employee’s plan, along with connections that might serve as good coaches or mentors. Employees can explore multiple “What if?” scenarios and, when ready, activate those paths to begin working on them with

their manager, coach or mentor. Importantly, organizations don’t need to manually input any career ladders or required skills – TIM can automatically do this work by observing the movements and skills across the organization.

Career Paths chart a course for employees to explore

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Quality Coaching: Certification

Ensure your employees receive quality coaching by making sure that your coaches are properly trained. More than upfront training, you’ll need to ensure they are getting enough practice and continuing to educate themselves on the latest trends and best practices. By creating an internal coaching certification, you’ll not only ensure a standard of coaching for your organization, but you’ll also recognize your coaches for their dedication to this important role. Like any learning program, Saba Cloud makes it very easy to create and manage such a program, and your coaches will appreciate the automated reminders that they need to track their hours and complete ongoing training.

A coaching certification ensures quality coaching and also recognizes your coaches

SABA. THE TALENT DEVELOPMENT COMPANY.

Put Your People in the Driver’s Seat of their

Development ExperienceTransform Your Talent Management Programs to Create Value

for Your People and Your Business.

Every company says they want to engage, motivate and inspire their people. As we see it, the problem is not that they can’t – it’s that they don’t have the environment that really enables their top talent to thrive. Saba creates that environment, with talent development solutions that put people and teams in the driver’s seat of their own experience, while staying aligned to your business goals. And delivering deep performance insights that connect people to business success, like no one else can. Saba. The Talent Development Company.

© 2018 Saba Software Inc. All rights reserved. Saba, the Saba logo, and the marks relating to Saba products and services referenced herein are either trademarks or registered trademarks of Saba Software, Inc. or its affiliates. All other trademarks are the property of their respective owners.

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