coaching skills
DESCRIPTION
A short session on essential coaching skills using the GROW model from Alec McPhedran of Skills Channel TV.TRANSCRIPT
:: SIX MINUTES AND FORTY SECONDS
Alec McPhedran
Skills Channel TV
ON COACHING SKILLS
Who are… We specialise in creative training. coaching and facilitation
We are experts about skills development
We focus on leadership, strategy, management and personal development
We help businesses and individuals change and grow
Our aim is to help people achieve
TRAINING
COACHING MENTORING
Being instructed on what to do,sometimes all together
One to one developmenton a specific skill, mainly
being asked
Guidance, wisdom, challenge and support on
the person
Developing People
INDIVIDUAL
TRAINING
MENTORINGCOACHING
McPhedran 2006
Often the linemanager and
normallywith a focus on
Job Performances
Often a seniormanager orspecialist, typically
concerned with the person
Coaching
Coaching is unlocking a person’s potential to maximise their own
performance; helping them to learn rather than teaching them.
Timothy Gallwey, The Inner Game
Building awareness, responsibility and self-belief is the goal of a coach.
Sir John Whitmore,
Coaching for Performance
Aspect Coach Mentor
Focus Performance Individual
Role Specific agenda Facilitator with no agenda
Relationship Comes with the job Usually Self Selecting
Source of Influence
Position Perceived Value
Personal Returns
Teamwork/Performance
Affirmation/Learning
Arena Task related Life
Aspects of Coaching
To balance the use of your key skills
The ability to effectively manage the session
Types of Coaching
Life CoachingBusiness CoachingExecutive CoachingCareer CoachingPersonal CoachingConflict CoachingGroup CoachingSports Coaching
Key Coaching Skills
1. Questioning2. Listening3. Summarising4. Objective Setting5. Feedback6. Observation7. Non Judgemental
Paraphrasing Listening
attentively Concentrating on
words and tonality Summmarising Checking
understanding
Active Listening
Open Ended - Tell me about…Explain to me…Describe to me…Who, what, why, where, when and how
Probing - Exploring more detail
Direct - Seeking specific information
Closed - Yes or No response
Questioning
WHO WHAT WHY WHERE WHEN HOW
Key Questions
Managing the Coaching Session with GROW
GOAL
REALITY
OPTIONS
WILLEXPLORE
CLARIFY
GENERATE
WHAT
THEY DO?
Graham Alexander, Alan Fineand Sir John Whitmore
GOAL
Managing the Coaching Session with GROW
CLARIFY
Graham Alexander, Alan Fineand Sir John Whitmore
Establish the session goal Make it appropriate to the time available Use SMART where appropriate Help the individual to identify The Goal may change during the session Review at the end of the session
REALITY
Managing the Coaching Session with GROW
EXPLORE
Graham Alexander, Alan Fineand Sir John Whitmore
What have you tried so far? What has worked/not worked? Why is this important? Who is involved and why? Deadlines, facts, budgets, resources? How important is this to you?
OPTIONS
Managing the Coaching Session with GROW
GENERATE
Graham Alexander, Alan Fineand Sir John Whitmore
Brainstorm ideas Be incredibly creative too Think about some scope for selecting
options Force Field Analysis each key option Select Option A and back up Option B
WILL
Managing the Coaching Session with GROW
WHAT
Graham Alexander, Alan Fineand Sir John Whitmore
Clarify actions THEY will take Deadlines and results Discuss Success Criteria Support available When and how will the actions be
reviewed?
THEY DO?
Benefits of Coaching
You have the opportunity to coach every day
Cheaper than training
Focus is on a specific topic for individuals
Develops your skills
Six Minutes and Forty Seconds on Coaching Skills
Effective use of Questioning, Listening and Summarising
Managing the session through GROW
Ask rather than Tell
www.skillschannel.tv
www.skillschannel.tv
0845 83 777 63