collaboration architecture design: unified · collaboration architecture design: unified call...
TRANSCRIPT
Collaboration Architecture Design Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2)
Johnny Jagroo PhD
Consulting Systems Engineer Collaborations
Session ID T-CL-09-I Technical
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Agenda
Architecture for Unified Communication amp Collaboration
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed
3
Architecture for Unified Communication amp Collaboration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Circa 2010
5
UC Manager (Voice)
VCS Control VCS Expressway
CTS
Triple MXP SX Profile Series
IP Phones
CTMS
CUPC
Video Advantage
IP Communicator
SIP
H323
SCCP MGCP
ISDN
CTSMAN
Internet
UC Manager
(TelePresence)
PSTN
CTS
Single T3
EX T1 Movi
MCU
TS
B2B Exchange
CUBE
ISDN TMS Prime
TelePresence and UC endpoints typically deployed on separate UCM clusters
Limited interoperability between endpoints (TelePresence Server was the bridge between these formerly non-interoperable worlds)
Lots of product functional overlap in every category endpoints
call control B2B connectivity bridging scheduling and management
Different dial plans (numerical vs alpha-numeric centric)
Different methods of provisioning management and monitoring
Feature inconsistency across the portfolio
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C or
VCS Control
TelePresence
Conductor
Expressway-E
Unified Communications Architecture
6
Expressway-C
TMS
Webex B2B Remote amp Mobile
Access
Legacy SIP H323
Lync
Multiparty Conferencing
TelePresence Infrastructure
SIP
H323
iOS
Android
Windows
Mac OS X Video
Telephony Personal
TelePresence
Multipurpose
Immersive
Messaging amp
Queuing
Ad Hoc
Scheduled
Meetings HD Video
IM amp
Presence
Telephony
XML
Mobility
Cisco Confidential 7 copy 2013 Cisco andor its affiliates All rights reserved
CUCM 100 Key Themes Features and Benefits
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Leveraging Cisco UCM v91 and v100 Features and Functionalities 4x5x 6x7x 80x 8586 91 100
Virtualization X X
BYOD (Jabber on WinMACIOS for voice and video) X X X
Video (Unified VoiceVideo call Control) X X X
Mobility (SNR for Voice and Video) X X X X
B2B (SIP URI-Dialing amp VCS Expressway) X X X X
Enterprise License Management (ELM) X X X X
Bandwidth Management (Locations Based CAC) X X X X
Native Queuing for Contact Center X X X X
SAML Based Single Sign-On for Admin Users X X X X X
Self Provisioning for endpoints X X X X X
Prime Collaboration Deployment (PCD) X X X X X
Collaboration Edge X X X X X
Network Based recording X X X X X
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
SAML-based Single Sign On (SSO)
Network-based call recording for any device anywhere
Collaboration Edge
Integrated admin serviceability and user options for IMP service
Multi-domain and Active Directory alignment for IMP service
IPv6 support for SIP endpoints and video with media resource support for IPv6
Unified Capabilities Requirements (UCR)
Video on Hold and CTI video support for video-enabled Contact Center
Caller-Specific Music on Hold
Extend amp Connect Enhancements
User Data Service (UDS) API
Other API enhancements
Simplified Installation Upgrade Migration IP address andor host name change
Global dial plan replication by Intercluster Lookup Service (ILS)
User self-provisioning and self-care
Enable new videoconferencing resources deployment models use cases and technologies
Secure intercluster bandwidth management with support for EMCC able to provide and reconcile treatment for disparate types of video endpoints
CUCM 100 Key Themes Features and Benefits
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Common Identity Service-Single Sign On
TM
S
In the Cloud
On Premise
Why canrsquot I login once
across my Cisco
products and search
for a contact to
collaborate faster
bull One login and experience across products and devices
bull One user profile shared across products
bull One list of contacts available to search call invite and collaborate
Common Identity
Common Contacts
Common Identity
Common Contacts
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Enable SAML SSO from Product Admin GUI
Administrative Access to GUIs
Administrative Access to CLIs enhancements (disable recovery url status)
Admin Logout
Recovery Administrator Access to GUIs
UC PAWS APIs
CUCM
CUCM IMP
UCxN
CWMS - WebEx Mtg Server
WebEx Meetings (Android amp IOS)
WebEx Connect
Prime Collab
ADFS 2
OpenAM 9 amp 10
Ping Federate
Oracle Access Manager
SAML-Based Single Sign On for Admin Users
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Supported types of SSO federations Outbound Federation
Many morehellip
SAML
REST
APIs
Cisco Premise Service Providers
Travel
Cloud Connector
QUAD
Challenge
Costly Application Deployment and Maintenance
Solution
Use different cloud services providers to deliver best of breed of cloud applications to Cisco employees
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Record any network connected call regardless of device location or geography
ndash Centralize or distribute call recordings based on network topology
ndash Capture Mobility calls routed using Single Number Reach and Extend amp Connect features
ndash Network intelligence automatically selects the right gateway
Meets recording regulations for SOX compliance
Saves backhauling media from branch sites across limited bandwidth links
Recording
server
Service
Provider
Mobile POTS
Cisco Extend amp
Connect
Cisco IP
Phones
TDM
SIP
Network-based Recording
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Video-Enabled Contact Centre
Video on Hold (for Remote Expert)
ndash Improve Customer interactions with Cisco Video-enabled Contact Center Enterprise
ndash Play Video on Hold streams using Cisco Media Sense
ndash Agents can select and manage video streams and the Customerrsquos experience from their CTI desktop
Video Awareness for CTI Applications
ndash Enables CTI Applications to determine when Devices and Callers are video-enabled
ndash Contact Center applications can use this information to match incoming video-capable Callers with Agents who have video-enabled devices
Unified CM
Cisco MediaSense
Video Servers Customer
Agent
Video Call
Video on Hold
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Self-Care UC Settings Easy Intuitive and Everywhere
15
Access to the UC suite for managing
Phones Call Settings Voice Mail Settings
conference scheduling and more
Collectively manage ldquoMy Phonesrdquo
Access the same Self-Care from the
browser in Jabber or directly from
supported Phones
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Admin Set Templates ampSync Users from
corporate directory
User
Plugs in phone or installs
Jabber
User
Logs In Done Start Collaborate
Self Provisioning
Empower Users to Provision Their Own Phone As Easy as
Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users
Lower Opex + Higher productivity
bullZero Touch to add user once set up
bullInstant service enablement for user
bullReduce partner support costs
bullMultiple languages support
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend amp Connect Enhancements
User-based provisioning ndash Automatic feature configuration no
Administrator intervention required
Mobility Interoperability ndash Enables users to take advantage of Cisco
Mobility and ExtendConnect features concurrently
Manage feature settings from the User Care Portal
Forwarding control ndash Supports interoperability with third-party
voicemail systems
Nailed-up call flow ndash Maintains connection to remote device
between calls for faster call delivery
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Enhanced Locations Call Admission Control
UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service
UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)
ndashBetter Locations CAC decisions for EMCC calls
ndashAlternative to RSVP CAC for EMCC
UCM
UCM
ldquoLocations Bandwidth Managerrdquo
media stream
Audio always requires the same amount of bandwidth
after the negotiation
Video is adaptive in nature and CAC is not accurate
CAC for Audio
Donrsquot use CAC for Video due to endpoints media rate
adaptation
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Network Modeling - Concepts
Administrator builds a Network Model using locations and links
A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling
Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link
Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations
UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths
The Effective paths are the paths with the ldquoleast cumulative weightrdquo
UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location
B
A
C
D
F
Deduct BW
Deduct BW
Deduct BW
Location
Link
Effective Path
E
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM 100 Dial Plan Enhancements
Enhancements to simplify +E164 dial plan approach
ndashUrgent priority for Directory Numbers
ndashTranslation Pattern Calling Search Space Inheritance
ndashMultiple Local Route Groups
ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways
ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways
bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
2
1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential
Intercluster Lookup Service (ILS)
URI Route String
mikeciscocom clusterAciscocom
joeciscocom clusterBciscocom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
22
Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters
joeciscocom
ClusterBciscocom
Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs
8112XXXX
ClusterBciscocom
Dials
81128914
Global Dial Plan Replication
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23
CUCM 100(1)+ Virtual-only
CUCM 43 to 71 MCS only
MCS
CUCM 80(2) to 91 MCS or Virtual
MCS
or X
X
BE6K 85+ No change
CUCN 10X Supported Platforms
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Platform Options
Tested Reference
Configuration
(TRC) 1
2
B200 M3
B230 M2
B440 M2
C260 M2
Specs-Based
(Software)
VMware Supported
Servers
C220 M3
C240 M3
24
Unified Communications 10x Licensing amp Migration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
License Migration Process
bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo
Pre-9x Licenses With UCSS Contract
No Licensing Cost 91(2) or 100 Licenses
Same Licensing
CapabilityCapacity
Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days
Process to Obtain Licenses (100 Manual Support)
bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)
Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27
Cisco Collaboration Systems Release 10 Licensing Summary
Personal Multiparty + + + +
WebEx Conferencing + + + +
Unity Connection + + +
Expressway NA NA
Jabber UC NA NA
Jabber IMP
Prime Collaboration
of Devices Supported Multiple Multiple Two One One One
CUWL Professional
CUWL Standard
UCL Enhanced Plus
Enhanced
UCL Basic
UCL Essential
CPE amp Hosted
CPE amp Hosted
Personal Multiparty
Allows for up to 4 parties in a video
conference included in CUWL Pro
WebEx Conferencing
One Named User license for both WebEx Meeting
Center (1 year) AND WebEx Meetings Server
included in CUWL Pro
Expressway Remote Worker
Firewall traversal for voice and video included in
UCL Enhanced amp above
-------------------------
Firewall traversal for IMampP included with all UCM
licenses
Prime Collaboration
Cisco Prime Collaboration Standard included with
CUCM
= included w license
+ = optional add-on NA = not available w license
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28
Personal Multiparty ndash Four-Way Calling
bull Named host four-party license for multiparty video and audio
with content sharing
bull Flexible service levels from 360p to HD 720p30
bull Support for unscheduled or rendezvous meetings
Licenses available
Within Ciscoreg Unified Workshop License Professional with CSR 100
Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Prime Collaboration 100 Standard Advanced Feature Highlights
Provisioning
Assurance
Analytics
Advanced -
Optional
Standard -
Included
bull Single cluster
bull Provisions collaboration services
bull Two levels of RBAC for delegation
bull Audit log across multiple services
bull Single cluster batch
bull Single cluster
bull Voice and video fault
bull Performance metrics
bull Email notifications
Not available ndash Advanced offer only
Includes all Standard features plus
bull Multi-cluster in a single instance
bull APIs for integration
bull Process workflow
bull Advanced RBAC
bull Infrastructure templates
Includes all Standard features plus
bull Multi-cluster in a single instance
bull Detailed endpoint monitoring
bull Deep video session monitoring
bull Multi-level RBAC and grouping
bull Diagnostic tests and more
Long-term reporting and analysis
bull Technology usage
bull Traffic analytics
bull Capacity planning
bull Asset usage
bull Quality of service
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30
UCL Essential
UCL Basic
UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional
Analog
3905 6901
6921
6911
Fax
TelePresence Room
MX Profile Series
System Codecs and Quickset Platforms
99xx
89xx
792x
Jabber Mobile
Third Party SIP EX60 EX90
7937 8831
TX CTS T Series
79xx
DX650
69xx
Jabber Desktop
78xx
7821
CUCM 100 Licensing Summary Cont
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31
bull Aligning with Cisco Prime suite of management products
bull Independent standalone product with independent release cycle
bull Positioned to support other Cisco products
bull Standalone installationbackuprestore (iso) and OVA
bull 4 GB RAM bull 1 CPU bull 50 GB hard disk
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Prime Collaboration Deployment PCD
hellip hellip
CUCM 100
IM amp Presence
Nodes
CUCM 100
VoiceVideo
Nodes hellip
SME 100 Nodes
Other
clusters
PAWS API
bull Management application
bull Comes with UCM 100(1) license
bull Otherwise ldquofreerdquo
bull Replaces PAWS-M
bull What does it do
bull Install Upgrade Readdress applications
bull Migrate MCSVM or VMVM
bull Multi-node multi-cluster multi-app automation
Direct Migration Support from CUCM versions to CUCM 100+
61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X
Migration support while
hellip keeping old IPhostname for all cluster nodes
hellip changing IPhostname for one or more nodes
hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM Upgrade Central
CUCM v91 and v100
UnityUnity Connection
MeetingPlace
Presence Server
Contact Center Express
Attendant Console
ANDTEK Application Server
License Count Usage report
Support and Collateral for BE6KBE7K
Support for English French German
Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526
Web Tool httptoolsciscocomcucstupgradeindexjsp
Readiness Assessment iPad App
Share
contentwebex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail
Option
Search corporate
directory
Video calls
MP
Collaboration Edge Expressway
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Agenda
Architecture for Unified Communication amp Collaboration
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed
3
Architecture for Unified Communication amp Collaboration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Circa 2010
5
UC Manager (Voice)
VCS Control VCS Expressway
CTS
Triple MXP SX Profile Series
IP Phones
CTMS
CUPC
Video Advantage
IP Communicator
SIP
H323
SCCP MGCP
ISDN
CTSMAN
Internet
UC Manager
(TelePresence)
PSTN
CTS
Single T3
EX T1 Movi
MCU
TS
B2B Exchange
CUBE
ISDN TMS Prime
TelePresence and UC endpoints typically deployed on separate UCM clusters
Limited interoperability between endpoints (TelePresence Server was the bridge between these formerly non-interoperable worlds)
Lots of product functional overlap in every category endpoints
call control B2B connectivity bridging scheduling and management
Different dial plans (numerical vs alpha-numeric centric)
Different methods of provisioning management and monitoring
Feature inconsistency across the portfolio
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C or
VCS Control
TelePresence
Conductor
Expressway-E
Unified Communications Architecture
6
Expressway-C
TMS
Webex B2B Remote amp Mobile
Access
Legacy SIP H323
Lync
Multiparty Conferencing
TelePresence Infrastructure
SIP
H323
iOS
Android
Windows
Mac OS X Video
Telephony Personal
TelePresence
Multipurpose
Immersive
Messaging amp
Queuing
Ad Hoc
Scheduled
Meetings HD Video
IM amp
Presence
Telephony
XML
Mobility
Cisco Confidential 7 copy 2013 Cisco andor its affiliates All rights reserved
CUCM 100 Key Themes Features and Benefits
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Leveraging Cisco UCM v91 and v100 Features and Functionalities 4x5x 6x7x 80x 8586 91 100
Virtualization X X
BYOD (Jabber on WinMACIOS for voice and video) X X X
Video (Unified VoiceVideo call Control) X X X
Mobility (SNR for Voice and Video) X X X X
B2B (SIP URI-Dialing amp VCS Expressway) X X X X
Enterprise License Management (ELM) X X X X
Bandwidth Management (Locations Based CAC) X X X X
Native Queuing for Contact Center X X X X
SAML Based Single Sign-On for Admin Users X X X X X
Self Provisioning for endpoints X X X X X
Prime Collaboration Deployment (PCD) X X X X X
Collaboration Edge X X X X X
Network Based recording X X X X X
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
SAML-based Single Sign On (SSO)
Network-based call recording for any device anywhere
Collaboration Edge
Integrated admin serviceability and user options for IMP service
Multi-domain and Active Directory alignment for IMP service
IPv6 support for SIP endpoints and video with media resource support for IPv6
Unified Capabilities Requirements (UCR)
Video on Hold and CTI video support for video-enabled Contact Center
Caller-Specific Music on Hold
Extend amp Connect Enhancements
User Data Service (UDS) API
Other API enhancements
Simplified Installation Upgrade Migration IP address andor host name change
Global dial plan replication by Intercluster Lookup Service (ILS)
User self-provisioning and self-care
Enable new videoconferencing resources deployment models use cases and technologies
Secure intercluster bandwidth management with support for EMCC able to provide and reconcile treatment for disparate types of video endpoints
CUCM 100 Key Themes Features and Benefits
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Common Identity Service-Single Sign On
TM
S
In the Cloud
On Premise
Why canrsquot I login once
across my Cisco
products and search
for a contact to
collaborate faster
bull One login and experience across products and devices
bull One user profile shared across products
bull One list of contacts available to search call invite and collaborate
Common Identity
Common Contacts
Common Identity
Common Contacts
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Enable SAML SSO from Product Admin GUI
Administrative Access to GUIs
Administrative Access to CLIs enhancements (disable recovery url status)
Admin Logout
Recovery Administrator Access to GUIs
UC PAWS APIs
CUCM
CUCM IMP
UCxN
CWMS - WebEx Mtg Server
WebEx Meetings (Android amp IOS)
WebEx Connect
Prime Collab
ADFS 2
OpenAM 9 amp 10
Ping Federate
Oracle Access Manager
SAML-Based Single Sign On for Admin Users
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Supported types of SSO federations Outbound Federation
Many morehellip
SAML
REST
APIs
Cisco Premise Service Providers
Travel
Cloud Connector
QUAD
Challenge
Costly Application Deployment and Maintenance
Solution
Use different cloud services providers to deliver best of breed of cloud applications to Cisco employees
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Record any network connected call regardless of device location or geography
ndash Centralize or distribute call recordings based on network topology
ndash Capture Mobility calls routed using Single Number Reach and Extend amp Connect features
ndash Network intelligence automatically selects the right gateway
Meets recording regulations for SOX compliance
Saves backhauling media from branch sites across limited bandwidth links
Recording
server
Service
Provider
Mobile POTS
Cisco Extend amp
Connect
Cisco IP
Phones
TDM
SIP
Network-based Recording
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Video-Enabled Contact Centre
Video on Hold (for Remote Expert)
ndash Improve Customer interactions with Cisco Video-enabled Contact Center Enterprise
ndash Play Video on Hold streams using Cisco Media Sense
ndash Agents can select and manage video streams and the Customerrsquos experience from their CTI desktop
Video Awareness for CTI Applications
ndash Enables CTI Applications to determine when Devices and Callers are video-enabled
ndash Contact Center applications can use this information to match incoming video-capable Callers with Agents who have video-enabled devices
Unified CM
Cisco MediaSense
Video Servers Customer
Agent
Video Call
Video on Hold
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Self-Care UC Settings Easy Intuitive and Everywhere
15
Access to the UC suite for managing
Phones Call Settings Voice Mail Settings
conference scheduling and more
Collectively manage ldquoMy Phonesrdquo
Access the same Self-Care from the
browser in Jabber or directly from
supported Phones
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Admin Set Templates ampSync Users from
corporate directory
User
Plugs in phone or installs
Jabber
User
Logs In Done Start Collaborate
Self Provisioning
Empower Users to Provision Their Own Phone As Easy as
Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users
Lower Opex + Higher productivity
bullZero Touch to add user once set up
bullInstant service enablement for user
bullReduce partner support costs
bullMultiple languages support
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend amp Connect Enhancements
User-based provisioning ndash Automatic feature configuration no
Administrator intervention required
Mobility Interoperability ndash Enables users to take advantage of Cisco
Mobility and ExtendConnect features concurrently
Manage feature settings from the User Care Portal
Forwarding control ndash Supports interoperability with third-party
voicemail systems
Nailed-up call flow ndash Maintains connection to remote device
between calls for faster call delivery
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Enhanced Locations Call Admission Control
UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service
UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)
ndashBetter Locations CAC decisions for EMCC calls
ndashAlternative to RSVP CAC for EMCC
UCM
UCM
ldquoLocations Bandwidth Managerrdquo
media stream
Audio always requires the same amount of bandwidth
after the negotiation
Video is adaptive in nature and CAC is not accurate
CAC for Audio
Donrsquot use CAC for Video due to endpoints media rate
adaptation
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Network Modeling - Concepts
Administrator builds a Network Model using locations and links
A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling
Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link
Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations
UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths
The Effective paths are the paths with the ldquoleast cumulative weightrdquo
UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location
B
A
C
D
F
Deduct BW
Deduct BW
Deduct BW
Location
Link
Effective Path
E
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM 100 Dial Plan Enhancements
Enhancements to simplify +E164 dial plan approach
ndashUrgent priority for Directory Numbers
ndashTranslation Pattern Calling Search Space Inheritance
ndashMultiple Local Route Groups
ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways
ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways
bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
2
1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential
Intercluster Lookup Service (ILS)
URI Route String
mikeciscocom clusterAciscocom
joeciscocom clusterBciscocom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
22
Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters
joeciscocom
ClusterBciscocom
Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs
8112XXXX
ClusterBciscocom
Dials
81128914
Global Dial Plan Replication
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23
CUCM 100(1)+ Virtual-only
CUCM 43 to 71 MCS only
MCS
CUCM 80(2) to 91 MCS or Virtual
MCS
or X
X
BE6K 85+ No change
CUCN 10X Supported Platforms
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Platform Options
Tested Reference
Configuration
(TRC) 1
2
B200 M3
B230 M2
B440 M2
C260 M2
Specs-Based
(Software)
VMware Supported
Servers
C220 M3
C240 M3
24
Unified Communications 10x Licensing amp Migration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
License Migration Process
bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo
Pre-9x Licenses With UCSS Contract
No Licensing Cost 91(2) or 100 Licenses
Same Licensing
CapabilityCapacity
Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days
Process to Obtain Licenses (100 Manual Support)
bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)
Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27
Cisco Collaboration Systems Release 10 Licensing Summary
Personal Multiparty + + + +
WebEx Conferencing + + + +
Unity Connection + + +
Expressway NA NA
Jabber UC NA NA
Jabber IMP
Prime Collaboration
of Devices Supported Multiple Multiple Two One One One
CUWL Professional
CUWL Standard
UCL Enhanced Plus
Enhanced
UCL Basic
UCL Essential
CPE amp Hosted
CPE amp Hosted
Personal Multiparty
Allows for up to 4 parties in a video
conference included in CUWL Pro
WebEx Conferencing
One Named User license for both WebEx Meeting
Center (1 year) AND WebEx Meetings Server
included in CUWL Pro
Expressway Remote Worker
Firewall traversal for voice and video included in
UCL Enhanced amp above
-------------------------
Firewall traversal for IMampP included with all UCM
licenses
Prime Collaboration
Cisco Prime Collaboration Standard included with
CUCM
= included w license
+ = optional add-on NA = not available w license
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28
Personal Multiparty ndash Four-Way Calling
bull Named host four-party license for multiparty video and audio
with content sharing
bull Flexible service levels from 360p to HD 720p30
bull Support for unscheduled or rendezvous meetings
Licenses available
Within Ciscoreg Unified Workshop License Professional with CSR 100
Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Prime Collaboration 100 Standard Advanced Feature Highlights
Provisioning
Assurance
Analytics
Advanced -
Optional
Standard -
Included
bull Single cluster
bull Provisions collaboration services
bull Two levels of RBAC for delegation
bull Audit log across multiple services
bull Single cluster batch
bull Single cluster
bull Voice and video fault
bull Performance metrics
bull Email notifications
Not available ndash Advanced offer only
Includes all Standard features plus
bull Multi-cluster in a single instance
bull APIs for integration
bull Process workflow
bull Advanced RBAC
bull Infrastructure templates
Includes all Standard features plus
bull Multi-cluster in a single instance
bull Detailed endpoint monitoring
bull Deep video session monitoring
bull Multi-level RBAC and grouping
bull Diagnostic tests and more
Long-term reporting and analysis
bull Technology usage
bull Traffic analytics
bull Capacity planning
bull Asset usage
bull Quality of service
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30
UCL Essential
UCL Basic
UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional
Analog
3905 6901
6921
6911
Fax
TelePresence Room
MX Profile Series
System Codecs and Quickset Platforms
99xx
89xx
792x
Jabber Mobile
Third Party SIP EX60 EX90
7937 8831
TX CTS T Series
79xx
DX650
69xx
Jabber Desktop
78xx
7821
CUCM 100 Licensing Summary Cont
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31
bull Aligning with Cisco Prime suite of management products
bull Independent standalone product with independent release cycle
bull Positioned to support other Cisco products
bull Standalone installationbackuprestore (iso) and OVA
bull 4 GB RAM bull 1 CPU bull 50 GB hard disk
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Prime Collaboration Deployment PCD
hellip hellip
CUCM 100
IM amp Presence
Nodes
CUCM 100
VoiceVideo
Nodes hellip
SME 100 Nodes
Other
clusters
PAWS API
bull Management application
bull Comes with UCM 100(1) license
bull Otherwise ldquofreerdquo
bull Replaces PAWS-M
bull What does it do
bull Install Upgrade Readdress applications
bull Migrate MCSVM or VMVM
bull Multi-node multi-cluster multi-app automation
Direct Migration Support from CUCM versions to CUCM 100+
61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X
Migration support while
hellip keeping old IPhostname for all cluster nodes
hellip changing IPhostname for one or more nodes
hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM Upgrade Central
CUCM v91 and v100
UnityUnity Connection
MeetingPlace
Presence Server
Contact Center Express
Attendant Console
ANDTEK Application Server
License Count Usage report
Support and Collateral for BE6KBE7K
Support for English French German
Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526
Web Tool httptoolsciscocomcucstupgradeindexjsp
Readiness Assessment iPad App
Share
contentwebex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail
Option
Search corporate
directory
Video calls
MP
Collaboration Edge Expressway
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Architecture for Unified Communication amp Collaboration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Circa 2010
5
UC Manager (Voice)
VCS Control VCS Expressway
CTS
Triple MXP SX Profile Series
IP Phones
CTMS
CUPC
Video Advantage
IP Communicator
SIP
H323
SCCP MGCP
ISDN
CTSMAN
Internet
UC Manager
(TelePresence)
PSTN
CTS
Single T3
EX T1 Movi
MCU
TS
B2B Exchange
CUBE
ISDN TMS Prime
TelePresence and UC endpoints typically deployed on separate UCM clusters
Limited interoperability between endpoints (TelePresence Server was the bridge between these formerly non-interoperable worlds)
Lots of product functional overlap in every category endpoints
call control B2B connectivity bridging scheduling and management
Different dial plans (numerical vs alpha-numeric centric)
Different methods of provisioning management and monitoring
Feature inconsistency across the portfolio
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C or
VCS Control
TelePresence
Conductor
Expressway-E
Unified Communications Architecture
6
Expressway-C
TMS
Webex B2B Remote amp Mobile
Access
Legacy SIP H323
Lync
Multiparty Conferencing
TelePresence Infrastructure
SIP
H323
iOS
Android
Windows
Mac OS X Video
Telephony Personal
TelePresence
Multipurpose
Immersive
Messaging amp
Queuing
Ad Hoc
Scheduled
Meetings HD Video
IM amp
Presence
Telephony
XML
Mobility
Cisco Confidential 7 copy 2013 Cisco andor its affiliates All rights reserved
CUCM 100 Key Themes Features and Benefits
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Leveraging Cisco UCM v91 and v100 Features and Functionalities 4x5x 6x7x 80x 8586 91 100
Virtualization X X
BYOD (Jabber on WinMACIOS for voice and video) X X X
Video (Unified VoiceVideo call Control) X X X
Mobility (SNR for Voice and Video) X X X X
B2B (SIP URI-Dialing amp VCS Expressway) X X X X
Enterprise License Management (ELM) X X X X
Bandwidth Management (Locations Based CAC) X X X X
Native Queuing for Contact Center X X X X
SAML Based Single Sign-On for Admin Users X X X X X
Self Provisioning for endpoints X X X X X
Prime Collaboration Deployment (PCD) X X X X X
Collaboration Edge X X X X X
Network Based recording X X X X X
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
SAML-based Single Sign On (SSO)
Network-based call recording for any device anywhere
Collaboration Edge
Integrated admin serviceability and user options for IMP service
Multi-domain and Active Directory alignment for IMP service
IPv6 support for SIP endpoints and video with media resource support for IPv6
Unified Capabilities Requirements (UCR)
Video on Hold and CTI video support for video-enabled Contact Center
Caller-Specific Music on Hold
Extend amp Connect Enhancements
User Data Service (UDS) API
Other API enhancements
Simplified Installation Upgrade Migration IP address andor host name change
Global dial plan replication by Intercluster Lookup Service (ILS)
User self-provisioning and self-care
Enable new videoconferencing resources deployment models use cases and technologies
Secure intercluster bandwidth management with support for EMCC able to provide and reconcile treatment for disparate types of video endpoints
CUCM 100 Key Themes Features and Benefits
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Common Identity Service-Single Sign On
TM
S
In the Cloud
On Premise
Why canrsquot I login once
across my Cisco
products and search
for a contact to
collaborate faster
bull One login and experience across products and devices
bull One user profile shared across products
bull One list of contacts available to search call invite and collaborate
Common Identity
Common Contacts
Common Identity
Common Contacts
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Enable SAML SSO from Product Admin GUI
Administrative Access to GUIs
Administrative Access to CLIs enhancements (disable recovery url status)
Admin Logout
Recovery Administrator Access to GUIs
UC PAWS APIs
CUCM
CUCM IMP
UCxN
CWMS - WebEx Mtg Server
WebEx Meetings (Android amp IOS)
WebEx Connect
Prime Collab
ADFS 2
OpenAM 9 amp 10
Ping Federate
Oracle Access Manager
SAML-Based Single Sign On for Admin Users
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Supported types of SSO federations Outbound Federation
Many morehellip
SAML
REST
APIs
Cisco Premise Service Providers
Travel
Cloud Connector
QUAD
Challenge
Costly Application Deployment and Maintenance
Solution
Use different cloud services providers to deliver best of breed of cloud applications to Cisco employees
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Record any network connected call regardless of device location or geography
ndash Centralize or distribute call recordings based on network topology
ndash Capture Mobility calls routed using Single Number Reach and Extend amp Connect features
ndash Network intelligence automatically selects the right gateway
Meets recording regulations for SOX compliance
Saves backhauling media from branch sites across limited bandwidth links
Recording
server
Service
Provider
Mobile POTS
Cisco Extend amp
Connect
Cisco IP
Phones
TDM
SIP
Network-based Recording
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Video-Enabled Contact Centre
Video on Hold (for Remote Expert)
ndash Improve Customer interactions with Cisco Video-enabled Contact Center Enterprise
ndash Play Video on Hold streams using Cisco Media Sense
ndash Agents can select and manage video streams and the Customerrsquos experience from their CTI desktop
Video Awareness for CTI Applications
ndash Enables CTI Applications to determine when Devices and Callers are video-enabled
ndash Contact Center applications can use this information to match incoming video-capable Callers with Agents who have video-enabled devices
Unified CM
Cisco MediaSense
Video Servers Customer
Agent
Video Call
Video on Hold
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Self-Care UC Settings Easy Intuitive and Everywhere
15
Access to the UC suite for managing
Phones Call Settings Voice Mail Settings
conference scheduling and more
Collectively manage ldquoMy Phonesrdquo
Access the same Self-Care from the
browser in Jabber or directly from
supported Phones
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Admin Set Templates ampSync Users from
corporate directory
User
Plugs in phone or installs
Jabber
User
Logs In Done Start Collaborate
Self Provisioning
Empower Users to Provision Their Own Phone As Easy as
Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users
Lower Opex + Higher productivity
bullZero Touch to add user once set up
bullInstant service enablement for user
bullReduce partner support costs
bullMultiple languages support
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend amp Connect Enhancements
User-based provisioning ndash Automatic feature configuration no
Administrator intervention required
Mobility Interoperability ndash Enables users to take advantage of Cisco
Mobility and ExtendConnect features concurrently
Manage feature settings from the User Care Portal
Forwarding control ndash Supports interoperability with third-party
voicemail systems
Nailed-up call flow ndash Maintains connection to remote device
between calls for faster call delivery
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Enhanced Locations Call Admission Control
UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service
UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)
ndashBetter Locations CAC decisions for EMCC calls
ndashAlternative to RSVP CAC for EMCC
UCM
UCM
ldquoLocations Bandwidth Managerrdquo
media stream
Audio always requires the same amount of bandwidth
after the negotiation
Video is adaptive in nature and CAC is not accurate
CAC for Audio
Donrsquot use CAC for Video due to endpoints media rate
adaptation
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Network Modeling - Concepts
Administrator builds a Network Model using locations and links
A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling
Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link
Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations
UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths
The Effective paths are the paths with the ldquoleast cumulative weightrdquo
UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location
B
A
C
D
F
Deduct BW
Deduct BW
Deduct BW
Location
Link
Effective Path
E
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM 100 Dial Plan Enhancements
Enhancements to simplify +E164 dial plan approach
ndashUrgent priority for Directory Numbers
ndashTranslation Pattern Calling Search Space Inheritance
ndashMultiple Local Route Groups
ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways
ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways
bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
2
1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential
Intercluster Lookup Service (ILS)
URI Route String
mikeciscocom clusterAciscocom
joeciscocom clusterBciscocom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
22
Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters
joeciscocom
ClusterBciscocom
Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs
8112XXXX
ClusterBciscocom
Dials
81128914
Global Dial Plan Replication
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23
CUCM 100(1)+ Virtual-only
CUCM 43 to 71 MCS only
MCS
CUCM 80(2) to 91 MCS or Virtual
MCS
or X
X
BE6K 85+ No change
CUCN 10X Supported Platforms
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Platform Options
Tested Reference
Configuration
(TRC) 1
2
B200 M3
B230 M2
B440 M2
C260 M2
Specs-Based
(Software)
VMware Supported
Servers
C220 M3
C240 M3
24
Unified Communications 10x Licensing amp Migration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
License Migration Process
bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo
Pre-9x Licenses With UCSS Contract
No Licensing Cost 91(2) or 100 Licenses
Same Licensing
CapabilityCapacity
Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days
Process to Obtain Licenses (100 Manual Support)
bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)
Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27
Cisco Collaboration Systems Release 10 Licensing Summary
Personal Multiparty + + + +
WebEx Conferencing + + + +
Unity Connection + + +
Expressway NA NA
Jabber UC NA NA
Jabber IMP
Prime Collaboration
of Devices Supported Multiple Multiple Two One One One
CUWL Professional
CUWL Standard
UCL Enhanced Plus
Enhanced
UCL Basic
UCL Essential
CPE amp Hosted
CPE amp Hosted
Personal Multiparty
Allows for up to 4 parties in a video
conference included in CUWL Pro
WebEx Conferencing
One Named User license for both WebEx Meeting
Center (1 year) AND WebEx Meetings Server
included in CUWL Pro
Expressway Remote Worker
Firewall traversal for voice and video included in
UCL Enhanced amp above
-------------------------
Firewall traversal for IMampP included with all UCM
licenses
Prime Collaboration
Cisco Prime Collaboration Standard included with
CUCM
= included w license
+ = optional add-on NA = not available w license
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28
Personal Multiparty ndash Four-Way Calling
bull Named host four-party license for multiparty video and audio
with content sharing
bull Flexible service levels from 360p to HD 720p30
bull Support for unscheduled or rendezvous meetings
Licenses available
Within Ciscoreg Unified Workshop License Professional with CSR 100
Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Prime Collaboration 100 Standard Advanced Feature Highlights
Provisioning
Assurance
Analytics
Advanced -
Optional
Standard -
Included
bull Single cluster
bull Provisions collaboration services
bull Two levels of RBAC for delegation
bull Audit log across multiple services
bull Single cluster batch
bull Single cluster
bull Voice and video fault
bull Performance metrics
bull Email notifications
Not available ndash Advanced offer only
Includes all Standard features plus
bull Multi-cluster in a single instance
bull APIs for integration
bull Process workflow
bull Advanced RBAC
bull Infrastructure templates
Includes all Standard features plus
bull Multi-cluster in a single instance
bull Detailed endpoint monitoring
bull Deep video session monitoring
bull Multi-level RBAC and grouping
bull Diagnostic tests and more
Long-term reporting and analysis
bull Technology usage
bull Traffic analytics
bull Capacity planning
bull Asset usage
bull Quality of service
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30
UCL Essential
UCL Basic
UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional
Analog
3905 6901
6921
6911
Fax
TelePresence Room
MX Profile Series
System Codecs and Quickset Platforms
99xx
89xx
792x
Jabber Mobile
Third Party SIP EX60 EX90
7937 8831
TX CTS T Series
79xx
DX650
69xx
Jabber Desktop
78xx
7821
CUCM 100 Licensing Summary Cont
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31
bull Aligning with Cisco Prime suite of management products
bull Independent standalone product with independent release cycle
bull Positioned to support other Cisco products
bull Standalone installationbackuprestore (iso) and OVA
bull 4 GB RAM bull 1 CPU bull 50 GB hard disk
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Prime Collaboration Deployment PCD
hellip hellip
CUCM 100
IM amp Presence
Nodes
CUCM 100
VoiceVideo
Nodes hellip
SME 100 Nodes
Other
clusters
PAWS API
bull Management application
bull Comes with UCM 100(1) license
bull Otherwise ldquofreerdquo
bull Replaces PAWS-M
bull What does it do
bull Install Upgrade Readdress applications
bull Migrate MCSVM or VMVM
bull Multi-node multi-cluster multi-app automation
Direct Migration Support from CUCM versions to CUCM 100+
61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X
Migration support while
hellip keeping old IPhostname for all cluster nodes
hellip changing IPhostname for one or more nodes
hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM Upgrade Central
CUCM v91 and v100
UnityUnity Connection
MeetingPlace
Presence Server
Contact Center Express
Attendant Console
ANDTEK Application Server
License Count Usage report
Support and Collateral for BE6KBE7K
Support for English French German
Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526
Web Tool httptoolsciscocomcucstupgradeindexjsp
Readiness Assessment iPad App
Share
contentwebex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail
Option
Search corporate
directory
Video calls
MP
Collaboration Edge Expressway
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Circa 2010
5
UC Manager (Voice)
VCS Control VCS Expressway
CTS
Triple MXP SX Profile Series
IP Phones
CTMS
CUPC
Video Advantage
IP Communicator
SIP
H323
SCCP MGCP
ISDN
CTSMAN
Internet
UC Manager
(TelePresence)
PSTN
CTS
Single T3
EX T1 Movi
MCU
TS
B2B Exchange
CUBE
ISDN TMS Prime
TelePresence and UC endpoints typically deployed on separate UCM clusters
Limited interoperability between endpoints (TelePresence Server was the bridge between these formerly non-interoperable worlds)
Lots of product functional overlap in every category endpoints
call control B2B connectivity bridging scheduling and management
Different dial plans (numerical vs alpha-numeric centric)
Different methods of provisioning management and monitoring
Feature inconsistency across the portfolio
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C or
VCS Control
TelePresence
Conductor
Expressway-E
Unified Communications Architecture
6
Expressway-C
TMS
Webex B2B Remote amp Mobile
Access
Legacy SIP H323
Lync
Multiparty Conferencing
TelePresence Infrastructure
SIP
H323
iOS
Android
Windows
Mac OS X Video
Telephony Personal
TelePresence
Multipurpose
Immersive
Messaging amp
Queuing
Ad Hoc
Scheduled
Meetings HD Video
IM amp
Presence
Telephony
XML
Mobility
Cisco Confidential 7 copy 2013 Cisco andor its affiliates All rights reserved
CUCM 100 Key Themes Features and Benefits
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Leveraging Cisco UCM v91 and v100 Features and Functionalities 4x5x 6x7x 80x 8586 91 100
Virtualization X X
BYOD (Jabber on WinMACIOS for voice and video) X X X
Video (Unified VoiceVideo call Control) X X X
Mobility (SNR for Voice and Video) X X X X
B2B (SIP URI-Dialing amp VCS Expressway) X X X X
Enterprise License Management (ELM) X X X X
Bandwidth Management (Locations Based CAC) X X X X
Native Queuing for Contact Center X X X X
SAML Based Single Sign-On for Admin Users X X X X X
Self Provisioning for endpoints X X X X X
Prime Collaboration Deployment (PCD) X X X X X
Collaboration Edge X X X X X
Network Based recording X X X X X
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
SAML-based Single Sign On (SSO)
Network-based call recording for any device anywhere
Collaboration Edge
Integrated admin serviceability and user options for IMP service
Multi-domain and Active Directory alignment for IMP service
IPv6 support for SIP endpoints and video with media resource support for IPv6
Unified Capabilities Requirements (UCR)
Video on Hold and CTI video support for video-enabled Contact Center
Caller-Specific Music on Hold
Extend amp Connect Enhancements
User Data Service (UDS) API
Other API enhancements
Simplified Installation Upgrade Migration IP address andor host name change
Global dial plan replication by Intercluster Lookup Service (ILS)
User self-provisioning and self-care
Enable new videoconferencing resources deployment models use cases and technologies
Secure intercluster bandwidth management with support for EMCC able to provide and reconcile treatment for disparate types of video endpoints
CUCM 100 Key Themes Features and Benefits
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Common Identity Service-Single Sign On
TM
S
In the Cloud
On Premise
Why canrsquot I login once
across my Cisco
products and search
for a contact to
collaborate faster
bull One login and experience across products and devices
bull One user profile shared across products
bull One list of contacts available to search call invite and collaborate
Common Identity
Common Contacts
Common Identity
Common Contacts
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Enable SAML SSO from Product Admin GUI
Administrative Access to GUIs
Administrative Access to CLIs enhancements (disable recovery url status)
Admin Logout
Recovery Administrator Access to GUIs
UC PAWS APIs
CUCM
CUCM IMP
UCxN
CWMS - WebEx Mtg Server
WebEx Meetings (Android amp IOS)
WebEx Connect
Prime Collab
ADFS 2
OpenAM 9 amp 10
Ping Federate
Oracle Access Manager
SAML-Based Single Sign On for Admin Users
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Supported types of SSO federations Outbound Federation
Many morehellip
SAML
REST
APIs
Cisco Premise Service Providers
Travel
Cloud Connector
QUAD
Challenge
Costly Application Deployment and Maintenance
Solution
Use different cloud services providers to deliver best of breed of cloud applications to Cisco employees
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Record any network connected call regardless of device location or geography
ndash Centralize or distribute call recordings based on network topology
ndash Capture Mobility calls routed using Single Number Reach and Extend amp Connect features
ndash Network intelligence automatically selects the right gateway
Meets recording regulations for SOX compliance
Saves backhauling media from branch sites across limited bandwidth links
Recording
server
Service
Provider
Mobile POTS
Cisco Extend amp
Connect
Cisco IP
Phones
TDM
SIP
Network-based Recording
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Video-Enabled Contact Centre
Video on Hold (for Remote Expert)
ndash Improve Customer interactions with Cisco Video-enabled Contact Center Enterprise
ndash Play Video on Hold streams using Cisco Media Sense
ndash Agents can select and manage video streams and the Customerrsquos experience from their CTI desktop
Video Awareness for CTI Applications
ndash Enables CTI Applications to determine when Devices and Callers are video-enabled
ndash Contact Center applications can use this information to match incoming video-capable Callers with Agents who have video-enabled devices
Unified CM
Cisco MediaSense
Video Servers Customer
Agent
Video Call
Video on Hold
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Self-Care UC Settings Easy Intuitive and Everywhere
15
Access to the UC suite for managing
Phones Call Settings Voice Mail Settings
conference scheduling and more
Collectively manage ldquoMy Phonesrdquo
Access the same Self-Care from the
browser in Jabber or directly from
supported Phones
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Admin Set Templates ampSync Users from
corporate directory
User
Plugs in phone or installs
Jabber
User
Logs In Done Start Collaborate
Self Provisioning
Empower Users to Provision Their Own Phone As Easy as
Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users
Lower Opex + Higher productivity
bullZero Touch to add user once set up
bullInstant service enablement for user
bullReduce partner support costs
bullMultiple languages support
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend amp Connect Enhancements
User-based provisioning ndash Automatic feature configuration no
Administrator intervention required
Mobility Interoperability ndash Enables users to take advantage of Cisco
Mobility and ExtendConnect features concurrently
Manage feature settings from the User Care Portal
Forwarding control ndash Supports interoperability with third-party
voicemail systems
Nailed-up call flow ndash Maintains connection to remote device
between calls for faster call delivery
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Enhanced Locations Call Admission Control
UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service
UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)
ndashBetter Locations CAC decisions for EMCC calls
ndashAlternative to RSVP CAC for EMCC
UCM
UCM
ldquoLocations Bandwidth Managerrdquo
media stream
Audio always requires the same amount of bandwidth
after the negotiation
Video is adaptive in nature and CAC is not accurate
CAC for Audio
Donrsquot use CAC for Video due to endpoints media rate
adaptation
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Network Modeling - Concepts
Administrator builds a Network Model using locations and links
A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling
Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link
Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations
UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths
The Effective paths are the paths with the ldquoleast cumulative weightrdquo
UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location
B
A
C
D
F
Deduct BW
Deduct BW
Deduct BW
Location
Link
Effective Path
E
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM 100 Dial Plan Enhancements
Enhancements to simplify +E164 dial plan approach
ndashUrgent priority for Directory Numbers
ndashTranslation Pattern Calling Search Space Inheritance
ndashMultiple Local Route Groups
ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways
ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways
bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
2
1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential
Intercluster Lookup Service (ILS)
URI Route String
mikeciscocom clusterAciscocom
joeciscocom clusterBciscocom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
22
Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters
joeciscocom
ClusterBciscocom
Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs
8112XXXX
ClusterBciscocom
Dials
81128914
Global Dial Plan Replication
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23
CUCM 100(1)+ Virtual-only
CUCM 43 to 71 MCS only
MCS
CUCM 80(2) to 91 MCS or Virtual
MCS
or X
X
BE6K 85+ No change
CUCN 10X Supported Platforms
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Platform Options
Tested Reference
Configuration
(TRC) 1
2
B200 M3
B230 M2
B440 M2
C260 M2
Specs-Based
(Software)
VMware Supported
Servers
C220 M3
C240 M3
24
Unified Communications 10x Licensing amp Migration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
License Migration Process
bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo
Pre-9x Licenses With UCSS Contract
No Licensing Cost 91(2) or 100 Licenses
Same Licensing
CapabilityCapacity
Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days
Process to Obtain Licenses (100 Manual Support)
bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)
Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27
Cisco Collaboration Systems Release 10 Licensing Summary
Personal Multiparty + + + +
WebEx Conferencing + + + +
Unity Connection + + +
Expressway NA NA
Jabber UC NA NA
Jabber IMP
Prime Collaboration
of Devices Supported Multiple Multiple Two One One One
CUWL Professional
CUWL Standard
UCL Enhanced Plus
Enhanced
UCL Basic
UCL Essential
CPE amp Hosted
CPE amp Hosted
Personal Multiparty
Allows for up to 4 parties in a video
conference included in CUWL Pro
WebEx Conferencing
One Named User license for both WebEx Meeting
Center (1 year) AND WebEx Meetings Server
included in CUWL Pro
Expressway Remote Worker
Firewall traversal for voice and video included in
UCL Enhanced amp above
-------------------------
Firewall traversal for IMampP included with all UCM
licenses
Prime Collaboration
Cisco Prime Collaboration Standard included with
CUCM
= included w license
+ = optional add-on NA = not available w license
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28
Personal Multiparty ndash Four-Way Calling
bull Named host four-party license for multiparty video and audio
with content sharing
bull Flexible service levels from 360p to HD 720p30
bull Support for unscheduled or rendezvous meetings
Licenses available
Within Ciscoreg Unified Workshop License Professional with CSR 100
Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Prime Collaboration 100 Standard Advanced Feature Highlights
Provisioning
Assurance
Analytics
Advanced -
Optional
Standard -
Included
bull Single cluster
bull Provisions collaboration services
bull Two levels of RBAC for delegation
bull Audit log across multiple services
bull Single cluster batch
bull Single cluster
bull Voice and video fault
bull Performance metrics
bull Email notifications
Not available ndash Advanced offer only
Includes all Standard features plus
bull Multi-cluster in a single instance
bull APIs for integration
bull Process workflow
bull Advanced RBAC
bull Infrastructure templates
Includes all Standard features plus
bull Multi-cluster in a single instance
bull Detailed endpoint monitoring
bull Deep video session monitoring
bull Multi-level RBAC and grouping
bull Diagnostic tests and more
Long-term reporting and analysis
bull Technology usage
bull Traffic analytics
bull Capacity planning
bull Asset usage
bull Quality of service
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30
UCL Essential
UCL Basic
UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional
Analog
3905 6901
6921
6911
Fax
TelePresence Room
MX Profile Series
System Codecs and Quickset Platforms
99xx
89xx
792x
Jabber Mobile
Third Party SIP EX60 EX90
7937 8831
TX CTS T Series
79xx
DX650
69xx
Jabber Desktop
78xx
7821
CUCM 100 Licensing Summary Cont
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31
bull Aligning with Cisco Prime suite of management products
bull Independent standalone product with independent release cycle
bull Positioned to support other Cisco products
bull Standalone installationbackuprestore (iso) and OVA
bull 4 GB RAM bull 1 CPU bull 50 GB hard disk
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Prime Collaboration Deployment PCD
hellip hellip
CUCM 100
IM amp Presence
Nodes
CUCM 100
VoiceVideo
Nodes hellip
SME 100 Nodes
Other
clusters
PAWS API
bull Management application
bull Comes with UCM 100(1) license
bull Otherwise ldquofreerdquo
bull Replaces PAWS-M
bull What does it do
bull Install Upgrade Readdress applications
bull Migrate MCSVM or VMVM
bull Multi-node multi-cluster multi-app automation
Direct Migration Support from CUCM versions to CUCM 100+
61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X
Migration support while
hellip keeping old IPhostname for all cluster nodes
hellip changing IPhostname for one or more nodes
hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM Upgrade Central
CUCM v91 and v100
UnityUnity Connection
MeetingPlace
Presence Server
Contact Center Express
Attendant Console
ANDTEK Application Server
License Count Usage report
Support and Collateral for BE6KBE7K
Support for English French German
Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526
Web Tool httptoolsciscocomcucstupgradeindexjsp
Readiness Assessment iPad App
Share
contentwebex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail
Option
Search corporate
directory
Video calls
MP
Collaboration Edge Expressway
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C or
VCS Control
TelePresence
Conductor
Expressway-E
Unified Communications Architecture
6
Expressway-C
TMS
Webex B2B Remote amp Mobile
Access
Legacy SIP H323
Lync
Multiparty Conferencing
TelePresence Infrastructure
SIP
H323
iOS
Android
Windows
Mac OS X Video
Telephony Personal
TelePresence
Multipurpose
Immersive
Messaging amp
Queuing
Ad Hoc
Scheduled
Meetings HD Video
IM amp
Presence
Telephony
XML
Mobility
Cisco Confidential 7 copy 2013 Cisco andor its affiliates All rights reserved
CUCM 100 Key Themes Features and Benefits
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Leveraging Cisco UCM v91 and v100 Features and Functionalities 4x5x 6x7x 80x 8586 91 100
Virtualization X X
BYOD (Jabber on WinMACIOS for voice and video) X X X
Video (Unified VoiceVideo call Control) X X X
Mobility (SNR for Voice and Video) X X X X
B2B (SIP URI-Dialing amp VCS Expressway) X X X X
Enterprise License Management (ELM) X X X X
Bandwidth Management (Locations Based CAC) X X X X
Native Queuing for Contact Center X X X X
SAML Based Single Sign-On for Admin Users X X X X X
Self Provisioning for endpoints X X X X X
Prime Collaboration Deployment (PCD) X X X X X
Collaboration Edge X X X X X
Network Based recording X X X X X
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
SAML-based Single Sign On (SSO)
Network-based call recording for any device anywhere
Collaboration Edge
Integrated admin serviceability and user options for IMP service
Multi-domain and Active Directory alignment for IMP service
IPv6 support for SIP endpoints and video with media resource support for IPv6
Unified Capabilities Requirements (UCR)
Video on Hold and CTI video support for video-enabled Contact Center
Caller-Specific Music on Hold
Extend amp Connect Enhancements
User Data Service (UDS) API
Other API enhancements
Simplified Installation Upgrade Migration IP address andor host name change
Global dial plan replication by Intercluster Lookup Service (ILS)
User self-provisioning and self-care
Enable new videoconferencing resources deployment models use cases and technologies
Secure intercluster bandwidth management with support for EMCC able to provide and reconcile treatment for disparate types of video endpoints
CUCM 100 Key Themes Features and Benefits
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Common Identity Service-Single Sign On
TM
S
In the Cloud
On Premise
Why canrsquot I login once
across my Cisco
products and search
for a contact to
collaborate faster
bull One login and experience across products and devices
bull One user profile shared across products
bull One list of contacts available to search call invite and collaborate
Common Identity
Common Contacts
Common Identity
Common Contacts
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Enable SAML SSO from Product Admin GUI
Administrative Access to GUIs
Administrative Access to CLIs enhancements (disable recovery url status)
Admin Logout
Recovery Administrator Access to GUIs
UC PAWS APIs
CUCM
CUCM IMP
UCxN
CWMS - WebEx Mtg Server
WebEx Meetings (Android amp IOS)
WebEx Connect
Prime Collab
ADFS 2
OpenAM 9 amp 10
Ping Federate
Oracle Access Manager
SAML-Based Single Sign On for Admin Users
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Supported types of SSO federations Outbound Federation
Many morehellip
SAML
REST
APIs
Cisco Premise Service Providers
Travel
Cloud Connector
QUAD
Challenge
Costly Application Deployment and Maintenance
Solution
Use different cloud services providers to deliver best of breed of cloud applications to Cisco employees
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Record any network connected call regardless of device location or geography
ndash Centralize or distribute call recordings based on network topology
ndash Capture Mobility calls routed using Single Number Reach and Extend amp Connect features
ndash Network intelligence automatically selects the right gateway
Meets recording regulations for SOX compliance
Saves backhauling media from branch sites across limited bandwidth links
Recording
server
Service
Provider
Mobile POTS
Cisco Extend amp
Connect
Cisco IP
Phones
TDM
SIP
Network-based Recording
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Video-Enabled Contact Centre
Video on Hold (for Remote Expert)
ndash Improve Customer interactions with Cisco Video-enabled Contact Center Enterprise
ndash Play Video on Hold streams using Cisco Media Sense
ndash Agents can select and manage video streams and the Customerrsquos experience from their CTI desktop
Video Awareness for CTI Applications
ndash Enables CTI Applications to determine when Devices and Callers are video-enabled
ndash Contact Center applications can use this information to match incoming video-capable Callers with Agents who have video-enabled devices
Unified CM
Cisco MediaSense
Video Servers Customer
Agent
Video Call
Video on Hold
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Self-Care UC Settings Easy Intuitive and Everywhere
15
Access to the UC suite for managing
Phones Call Settings Voice Mail Settings
conference scheduling and more
Collectively manage ldquoMy Phonesrdquo
Access the same Self-Care from the
browser in Jabber or directly from
supported Phones
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Admin Set Templates ampSync Users from
corporate directory
User
Plugs in phone or installs
Jabber
User
Logs In Done Start Collaborate
Self Provisioning
Empower Users to Provision Their Own Phone As Easy as
Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users
Lower Opex + Higher productivity
bullZero Touch to add user once set up
bullInstant service enablement for user
bullReduce partner support costs
bullMultiple languages support
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend amp Connect Enhancements
User-based provisioning ndash Automatic feature configuration no
Administrator intervention required
Mobility Interoperability ndash Enables users to take advantage of Cisco
Mobility and ExtendConnect features concurrently
Manage feature settings from the User Care Portal
Forwarding control ndash Supports interoperability with third-party
voicemail systems
Nailed-up call flow ndash Maintains connection to remote device
between calls for faster call delivery
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Enhanced Locations Call Admission Control
UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service
UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)
ndashBetter Locations CAC decisions for EMCC calls
ndashAlternative to RSVP CAC for EMCC
UCM
UCM
ldquoLocations Bandwidth Managerrdquo
media stream
Audio always requires the same amount of bandwidth
after the negotiation
Video is adaptive in nature and CAC is not accurate
CAC for Audio
Donrsquot use CAC for Video due to endpoints media rate
adaptation
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Network Modeling - Concepts
Administrator builds a Network Model using locations and links
A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling
Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link
Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations
UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths
The Effective paths are the paths with the ldquoleast cumulative weightrdquo
UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location
B
A
C
D
F
Deduct BW
Deduct BW
Deduct BW
Location
Link
Effective Path
E
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM 100 Dial Plan Enhancements
Enhancements to simplify +E164 dial plan approach
ndashUrgent priority for Directory Numbers
ndashTranslation Pattern Calling Search Space Inheritance
ndashMultiple Local Route Groups
ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways
ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways
bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
2
1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential
Intercluster Lookup Service (ILS)
URI Route String
mikeciscocom clusterAciscocom
joeciscocom clusterBciscocom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
22
Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters
joeciscocom
ClusterBciscocom
Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs
8112XXXX
ClusterBciscocom
Dials
81128914
Global Dial Plan Replication
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23
CUCM 100(1)+ Virtual-only
CUCM 43 to 71 MCS only
MCS
CUCM 80(2) to 91 MCS or Virtual
MCS
or X
X
BE6K 85+ No change
CUCN 10X Supported Platforms
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Platform Options
Tested Reference
Configuration
(TRC) 1
2
B200 M3
B230 M2
B440 M2
C260 M2
Specs-Based
(Software)
VMware Supported
Servers
C220 M3
C240 M3
24
Unified Communications 10x Licensing amp Migration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
License Migration Process
bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo
Pre-9x Licenses With UCSS Contract
No Licensing Cost 91(2) or 100 Licenses
Same Licensing
CapabilityCapacity
Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days
Process to Obtain Licenses (100 Manual Support)
bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)
Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27
Cisco Collaboration Systems Release 10 Licensing Summary
Personal Multiparty + + + +
WebEx Conferencing + + + +
Unity Connection + + +
Expressway NA NA
Jabber UC NA NA
Jabber IMP
Prime Collaboration
of Devices Supported Multiple Multiple Two One One One
CUWL Professional
CUWL Standard
UCL Enhanced Plus
Enhanced
UCL Basic
UCL Essential
CPE amp Hosted
CPE amp Hosted
Personal Multiparty
Allows for up to 4 parties in a video
conference included in CUWL Pro
WebEx Conferencing
One Named User license for both WebEx Meeting
Center (1 year) AND WebEx Meetings Server
included in CUWL Pro
Expressway Remote Worker
Firewall traversal for voice and video included in
UCL Enhanced amp above
-------------------------
Firewall traversal for IMampP included with all UCM
licenses
Prime Collaboration
Cisco Prime Collaboration Standard included with
CUCM
= included w license
+ = optional add-on NA = not available w license
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28
Personal Multiparty ndash Four-Way Calling
bull Named host four-party license for multiparty video and audio
with content sharing
bull Flexible service levels from 360p to HD 720p30
bull Support for unscheduled or rendezvous meetings
Licenses available
Within Ciscoreg Unified Workshop License Professional with CSR 100
Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Prime Collaboration 100 Standard Advanced Feature Highlights
Provisioning
Assurance
Analytics
Advanced -
Optional
Standard -
Included
bull Single cluster
bull Provisions collaboration services
bull Two levels of RBAC for delegation
bull Audit log across multiple services
bull Single cluster batch
bull Single cluster
bull Voice and video fault
bull Performance metrics
bull Email notifications
Not available ndash Advanced offer only
Includes all Standard features plus
bull Multi-cluster in a single instance
bull APIs for integration
bull Process workflow
bull Advanced RBAC
bull Infrastructure templates
Includes all Standard features plus
bull Multi-cluster in a single instance
bull Detailed endpoint monitoring
bull Deep video session monitoring
bull Multi-level RBAC and grouping
bull Diagnostic tests and more
Long-term reporting and analysis
bull Technology usage
bull Traffic analytics
bull Capacity planning
bull Asset usage
bull Quality of service
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30
UCL Essential
UCL Basic
UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional
Analog
3905 6901
6921
6911
Fax
TelePresence Room
MX Profile Series
System Codecs and Quickset Platforms
99xx
89xx
792x
Jabber Mobile
Third Party SIP EX60 EX90
7937 8831
TX CTS T Series
79xx
DX650
69xx
Jabber Desktop
78xx
7821
CUCM 100 Licensing Summary Cont
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31
bull Aligning with Cisco Prime suite of management products
bull Independent standalone product with independent release cycle
bull Positioned to support other Cisco products
bull Standalone installationbackuprestore (iso) and OVA
bull 4 GB RAM bull 1 CPU bull 50 GB hard disk
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Prime Collaboration Deployment PCD
hellip hellip
CUCM 100
IM amp Presence
Nodes
CUCM 100
VoiceVideo
Nodes hellip
SME 100 Nodes
Other
clusters
PAWS API
bull Management application
bull Comes with UCM 100(1) license
bull Otherwise ldquofreerdquo
bull Replaces PAWS-M
bull What does it do
bull Install Upgrade Readdress applications
bull Migrate MCSVM or VMVM
bull Multi-node multi-cluster multi-app automation
Direct Migration Support from CUCM versions to CUCM 100+
61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X
Migration support while
hellip keeping old IPhostname for all cluster nodes
hellip changing IPhostname for one or more nodes
hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM Upgrade Central
CUCM v91 and v100
UnityUnity Connection
MeetingPlace
Presence Server
Contact Center Express
Attendant Console
ANDTEK Application Server
License Count Usage report
Support and Collateral for BE6KBE7K
Support for English French German
Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526
Web Tool httptoolsciscocomcucstupgradeindexjsp
Readiness Assessment iPad App
Share
contentwebex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail
Option
Search corporate
directory
Video calls
MP
Collaboration Edge Expressway
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco Confidential 7 copy 2013 Cisco andor its affiliates All rights reserved
CUCM 100 Key Themes Features and Benefits
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Leveraging Cisco UCM v91 and v100 Features and Functionalities 4x5x 6x7x 80x 8586 91 100
Virtualization X X
BYOD (Jabber on WinMACIOS for voice and video) X X X
Video (Unified VoiceVideo call Control) X X X
Mobility (SNR for Voice and Video) X X X X
B2B (SIP URI-Dialing amp VCS Expressway) X X X X
Enterprise License Management (ELM) X X X X
Bandwidth Management (Locations Based CAC) X X X X
Native Queuing for Contact Center X X X X
SAML Based Single Sign-On for Admin Users X X X X X
Self Provisioning for endpoints X X X X X
Prime Collaboration Deployment (PCD) X X X X X
Collaboration Edge X X X X X
Network Based recording X X X X X
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
SAML-based Single Sign On (SSO)
Network-based call recording for any device anywhere
Collaboration Edge
Integrated admin serviceability and user options for IMP service
Multi-domain and Active Directory alignment for IMP service
IPv6 support for SIP endpoints and video with media resource support for IPv6
Unified Capabilities Requirements (UCR)
Video on Hold and CTI video support for video-enabled Contact Center
Caller-Specific Music on Hold
Extend amp Connect Enhancements
User Data Service (UDS) API
Other API enhancements
Simplified Installation Upgrade Migration IP address andor host name change
Global dial plan replication by Intercluster Lookup Service (ILS)
User self-provisioning and self-care
Enable new videoconferencing resources deployment models use cases and technologies
Secure intercluster bandwidth management with support for EMCC able to provide and reconcile treatment for disparate types of video endpoints
CUCM 100 Key Themes Features and Benefits
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Common Identity Service-Single Sign On
TM
S
In the Cloud
On Premise
Why canrsquot I login once
across my Cisco
products and search
for a contact to
collaborate faster
bull One login and experience across products and devices
bull One user profile shared across products
bull One list of contacts available to search call invite and collaborate
Common Identity
Common Contacts
Common Identity
Common Contacts
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Enable SAML SSO from Product Admin GUI
Administrative Access to GUIs
Administrative Access to CLIs enhancements (disable recovery url status)
Admin Logout
Recovery Administrator Access to GUIs
UC PAWS APIs
CUCM
CUCM IMP
UCxN
CWMS - WebEx Mtg Server
WebEx Meetings (Android amp IOS)
WebEx Connect
Prime Collab
ADFS 2
OpenAM 9 amp 10
Ping Federate
Oracle Access Manager
SAML-Based Single Sign On for Admin Users
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Supported types of SSO federations Outbound Federation
Many morehellip
SAML
REST
APIs
Cisco Premise Service Providers
Travel
Cloud Connector
QUAD
Challenge
Costly Application Deployment and Maintenance
Solution
Use different cloud services providers to deliver best of breed of cloud applications to Cisco employees
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Record any network connected call regardless of device location or geography
ndash Centralize or distribute call recordings based on network topology
ndash Capture Mobility calls routed using Single Number Reach and Extend amp Connect features
ndash Network intelligence automatically selects the right gateway
Meets recording regulations for SOX compliance
Saves backhauling media from branch sites across limited bandwidth links
Recording
server
Service
Provider
Mobile POTS
Cisco Extend amp
Connect
Cisco IP
Phones
TDM
SIP
Network-based Recording
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Video-Enabled Contact Centre
Video on Hold (for Remote Expert)
ndash Improve Customer interactions with Cisco Video-enabled Contact Center Enterprise
ndash Play Video on Hold streams using Cisco Media Sense
ndash Agents can select and manage video streams and the Customerrsquos experience from their CTI desktop
Video Awareness for CTI Applications
ndash Enables CTI Applications to determine when Devices and Callers are video-enabled
ndash Contact Center applications can use this information to match incoming video-capable Callers with Agents who have video-enabled devices
Unified CM
Cisco MediaSense
Video Servers Customer
Agent
Video Call
Video on Hold
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Self-Care UC Settings Easy Intuitive and Everywhere
15
Access to the UC suite for managing
Phones Call Settings Voice Mail Settings
conference scheduling and more
Collectively manage ldquoMy Phonesrdquo
Access the same Self-Care from the
browser in Jabber or directly from
supported Phones
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Admin Set Templates ampSync Users from
corporate directory
User
Plugs in phone or installs
Jabber
User
Logs In Done Start Collaborate
Self Provisioning
Empower Users to Provision Their Own Phone As Easy as
Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users
Lower Opex + Higher productivity
bullZero Touch to add user once set up
bullInstant service enablement for user
bullReduce partner support costs
bullMultiple languages support
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend amp Connect Enhancements
User-based provisioning ndash Automatic feature configuration no
Administrator intervention required
Mobility Interoperability ndash Enables users to take advantage of Cisco
Mobility and ExtendConnect features concurrently
Manage feature settings from the User Care Portal
Forwarding control ndash Supports interoperability with third-party
voicemail systems
Nailed-up call flow ndash Maintains connection to remote device
between calls for faster call delivery
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Enhanced Locations Call Admission Control
UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service
UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)
ndashBetter Locations CAC decisions for EMCC calls
ndashAlternative to RSVP CAC for EMCC
UCM
UCM
ldquoLocations Bandwidth Managerrdquo
media stream
Audio always requires the same amount of bandwidth
after the negotiation
Video is adaptive in nature and CAC is not accurate
CAC for Audio
Donrsquot use CAC for Video due to endpoints media rate
adaptation
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Network Modeling - Concepts
Administrator builds a Network Model using locations and links
A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling
Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link
Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations
UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths
The Effective paths are the paths with the ldquoleast cumulative weightrdquo
UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location
B
A
C
D
F
Deduct BW
Deduct BW
Deduct BW
Location
Link
Effective Path
E
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM 100 Dial Plan Enhancements
Enhancements to simplify +E164 dial plan approach
ndashUrgent priority for Directory Numbers
ndashTranslation Pattern Calling Search Space Inheritance
ndashMultiple Local Route Groups
ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways
ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways
bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
2
1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential
Intercluster Lookup Service (ILS)
URI Route String
mikeciscocom clusterAciscocom
joeciscocom clusterBciscocom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
22
Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters
joeciscocom
ClusterBciscocom
Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs
8112XXXX
ClusterBciscocom
Dials
81128914
Global Dial Plan Replication
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23
CUCM 100(1)+ Virtual-only
CUCM 43 to 71 MCS only
MCS
CUCM 80(2) to 91 MCS or Virtual
MCS
or X
X
BE6K 85+ No change
CUCN 10X Supported Platforms
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Platform Options
Tested Reference
Configuration
(TRC) 1
2
B200 M3
B230 M2
B440 M2
C260 M2
Specs-Based
(Software)
VMware Supported
Servers
C220 M3
C240 M3
24
Unified Communications 10x Licensing amp Migration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
License Migration Process
bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo
Pre-9x Licenses With UCSS Contract
No Licensing Cost 91(2) or 100 Licenses
Same Licensing
CapabilityCapacity
Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days
Process to Obtain Licenses (100 Manual Support)
bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)
Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27
Cisco Collaboration Systems Release 10 Licensing Summary
Personal Multiparty + + + +
WebEx Conferencing + + + +
Unity Connection + + +
Expressway NA NA
Jabber UC NA NA
Jabber IMP
Prime Collaboration
of Devices Supported Multiple Multiple Two One One One
CUWL Professional
CUWL Standard
UCL Enhanced Plus
Enhanced
UCL Basic
UCL Essential
CPE amp Hosted
CPE amp Hosted
Personal Multiparty
Allows for up to 4 parties in a video
conference included in CUWL Pro
WebEx Conferencing
One Named User license for both WebEx Meeting
Center (1 year) AND WebEx Meetings Server
included in CUWL Pro
Expressway Remote Worker
Firewall traversal for voice and video included in
UCL Enhanced amp above
-------------------------
Firewall traversal for IMampP included with all UCM
licenses
Prime Collaboration
Cisco Prime Collaboration Standard included with
CUCM
= included w license
+ = optional add-on NA = not available w license
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28
Personal Multiparty ndash Four-Way Calling
bull Named host four-party license for multiparty video and audio
with content sharing
bull Flexible service levels from 360p to HD 720p30
bull Support for unscheduled or rendezvous meetings
Licenses available
Within Ciscoreg Unified Workshop License Professional with CSR 100
Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Prime Collaboration 100 Standard Advanced Feature Highlights
Provisioning
Assurance
Analytics
Advanced -
Optional
Standard -
Included
bull Single cluster
bull Provisions collaboration services
bull Two levels of RBAC for delegation
bull Audit log across multiple services
bull Single cluster batch
bull Single cluster
bull Voice and video fault
bull Performance metrics
bull Email notifications
Not available ndash Advanced offer only
Includes all Standard features plus
bull Multi-cluster in a single instance
bull APIs for integration
bull Process workflow
bull Advanced RBAC
bull Infrastructure templates
Includes all Standard features plus
bull Multi-cluster in a single instance
bull Detailed endpoint monitoring
bull Deep video session monitoring
bull Multi-level RBAC and grouping
bull Diagnostic tests and more
Long-term reporting and analysis
bull Technology usage
bull Traffic analytics
bull Capacity planning
bull Asset usage
bull Quality of service
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30
UCL Essential
UCL Basic
UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional
Analog
3905 6901
6921
6911
Fax
TelePresence Room
MX Profile Series
System Codecs and Quickset Platforms
99xx
89xx
792x
Jabber Mobile
Third Party SIP EX60 EX90
7937 8831
TX CTS T Series
79xx
DX650
69xx
Jabber Desktop
78xx
7821
CUCM 100 Licensing Summary Cont
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31
bull Aligning with Cisco Prime suite of management products
bull Independent standalone product with independent release cycle
bull Positioned to support other Cisco products
bull Standalone installationbackuprestore (iso) and OVA
bull 4 GB RAM bull 1 CPU bull 50 GB hard disk
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Prime Collaboration Deployment PCD
hellip hellip
CUCM 100
IM amp Presence
Nodes
CUCM 100
VoiceVideo
Nodes hellip
SME 100 Nodes
Other
clusters
PAWS API
bull Management application
bull Comes with UCM 100(1) license
bull Otherwise ldquofreerdquo
bull Replaces PAWS-M
bull What does it do
bull Install Upgrade Readdress applications
bull Migrate MCSVM or VMVM
bull Multi-node multi-cluster multi-app automation
Direct Migration Support from CUCM versions to CUCM 100+
61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X
Migration support while
hellip keeping old IPhostname for all cluster nodes
hellip changing IPhostname for one or more nodes
hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM Upgrade Central
CUCM v91 and v100
UnityUnity Connection
MeetingPlace
Presence Server
Contact Center Express
Attendant Console
ANDTEK Application Server
License Count Usage report
Support and Collateral for BE6KBE7K
Support for English French German
Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526
Web Tool httptoolsciscocomcucstupgradeindexjsp
Readiness Assessment iPad App
Share
contentwebex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail
Option
Search corporate
directory
Video calls
MP
Collaboration Edge Expressway
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Leveraging Cisco UCM v91 and v100 Features and Functionalities 4x5x 6x7x 80x 8586 91 100
Virtualization X X
BYOD (Jabber on WinMACIOS for voice and video) X X X
Video (Unified VoiceVideo call Control) X X X
Mobility (SNR for Voice and Video) X X X X
B2B (SIP URI-Dialing amp VCS Expressway) X X X X
Enterprise License Management (ELM) X X X X
Bandwidth Management (Locations Based CAC) X X X X
Native Queuing for Contact Center X X X X
SAML Based Single Sign-On for Admin Users X X X X X
Self Provisioning for endpoints X X X X X
Prime Collaboration Deployment (PCD) X X X X X
Collaboration Edge X X X X X
Network Based recording X X X X X
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
SAML-based Single Sign On (SSO)
Network-based call recording for any device anywhere
Collaboration Edge
Integrated admin serviceability and user options for IMP service
Multi-domain and Active Directory alignment for IMP service
IPv6 support for SIP endpoints and video with media resource support for IPv6
Unified Capabilities Requirements (UCR)
Video on Hold and CTI video support for video-enabled Contact Center
Caller-Specific Music on Hold
Extend amp Connect Enhancements
User Data Service (UDS) API
Other API enhancements
Simplified Installation Upgrade Migration IP address andor host name change
Global dial plan replication by Intercluster Lookup Service (ILS)
User self-provisioning and self-care
Enable new videoconferencing resources deployment models use cases and technologies
Secure intercluster bandwidth management with support for EMCC able to provide and reconcile treatment for disparate types of video endpoints
CUCM 100 Key Themes Features and Benefits
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Common Identity Service-Single Sign On
TM
S
In the Cloud
On Premise
Why canrsquot I login once
across my Cisco
products and search
for a contact to
collaborate faster
bull One login and experience across products and devices
bull One user profile shared across products
bull One list of contacts available to search call invite and collaborate
Common Identity
Common Contacts
Common Identity
Common Contacts
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Enable SAML SSO from Product Admin GUI
Administrative Access to GUIs
Administrative Access to CLIs enhancements (disable recovery url status)
Admin Logout
Recovery Administrator Access to GUIs
UC PAWS APIs
CUCM
CUCM IMP
UCxN
CWMS - WebEx Mtg Server
WebEx Meetings (Android amp IOS)
WebEx Connect
Prime Collab
ADFS 2
OpenAM 9 amp 10
Ping Federate
Oracle Access Manager
SAML-Based Single Sign On for Admin Users
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Supported types of SSO federations Outbound Federation
Many morehellip
SAML
REST
APIs
Cisco Premise Service Providers
Travel
Cloud Connector
QUAD
Challenge
Costly Application Deployment and Maintenance
Solution
Use different cloud services providers to deliver best of breed of cloud applications to Cisco employees
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Record any network connected call regardless of device location or geography
ndash Centralize or distribute call recordings based on network topology
ndash Capture Mobility calls routed using Single Number Reach and Extend amp Connect features
ndash Network intelligence automatically selects the right gateway
Meets recording regulations for SOX compliance
Saves backhauling media from branch sites across limited bandwidth links
Recording
server
Service
Provider
Mobile POTS
Cisco Extend amp
Connect
Cisco IP
Phones
TDM
SIP
Network-based Recording
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Video-Enabled Contact Centre
Video on Hold (for Remote Expert)
ndash Improve Customer interactions with Cisco Video-enabled Contact Center Enterprise
ndash Play Video on Hold streams using Cisco Media Sense
ndash Agents can select and manage video streams and the Customerrsquos experience from their CTI desktop
Video Awareness for CTI Applications
ndash Enables CTI Applications to determine when Devices and Callers are video-enabled
ndash Contact Center applications can use this information to match incoming video-capable Callers with Agents who have video-enabled devices
Unified CM
Cisco MediaSense
Video Servers Customer
Agent
Video Call
Video on Hold
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Self-Care UC Settings Easy Intuitive and Everywhere
15
Access to the UC suite for managing
Phones Call Settings Voice Mail Settings
conference scheduling and more
Collectively manage ldquoMy Phonesrdquo
Access the same Self-Care from the
browser in Jabber or directly from
supported Phones
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Admin Set Templates ampSync Users from
corporate directory
User
Plugs in phone or installs
Jabber
User
Logs In Done Start Collaborate
Self Provisioning
Empower Users to Provision Their Own Phone As Easy as
Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users
Lower Opex + Higher productivity
bullZero Touch to add user once set up
bullInstant service enablement for user
bullReduce partner support costs
bullMultiple languages support
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend amp Connect Enhancements
User-based provisioning ndash Automatic feature configuration no
Administrator intervention required
Mobility Interoperability ndash Enables users to take advantage of Cisco
Mobility and ExtendConnect features concurrently
Manage feature settings from the User Care Portal
Forwarding control ndash Supports interoperability with third-party
voicemail systems
Nailed-up call flow ndash Maintains connection to remote device
between calls for faster call delivery
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Enhanced Locations Call Admission Control
UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service
UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)
ndashBetter Locations CAC decisions for EMCC calls
ndashAlternative to RSVP CAC for EMCC
UCM
UCM
ldquoLocations Bandwidth Managerrdquo
media stream
Audio always requires the same amount of bandwidth
after the negotiation
Video is adaptive in nature and CAC is not accurate
CAC for Audio
Donrsquot use CAC for Video due to endpoints media rate
adaptation
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Network Modeling - Concepts
Administrator builds a Network Model using locations and links
A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling
Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link
Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations
UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths
The Effective paths are the paths with the ldquoleast cumulative weightrdquo
UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location
B
A
C
D
F
Deduct BW
Deduct BW
Deduct BW
Location
Link
Effective Path
E
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM 100 Dial Plan Enhancements
Enhancements to simplify +E164 dial plan approach
ndashUrgent priority for Directory Numbers
ndashTranslation Pattern Calling Search Space Inheritance
ndashMultiple Local Route Groups
ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways
ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways
bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
2
1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential
Intercluster Lookup Service (ILS)
URI Route String
mikeciscocom clusterAciscocom
joeciscocom clusterBciscocom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
22
Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters
joeciscocom
ClusterBciscocom
Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs
8112XXXX
ClusterBciscocom
Dials
81128914
Global Dial Plan Replication
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23
CUCM 100(1)+ Virtual-only
CUCM 43 to 71 MCS only
MCS
CUCM 80(2) to 91 MCS or Virtual
MCS
or X
X
BE6K 85+ No change
CUCN 10X Supported Platforms
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Platform Options
Tested Reference
Configuration
(TRC) 1
2
B200 M3
B230 M2
B440 M2
C260 M2
Specs-Based
(Software)
VMware Supported
Servers
C220 M3
C240 M3
24
Unified Communications 10x Licensing amp Migration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
License Migration Process
bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo
Pre-9x Licenses With UCSS Contract
No Licensing Cost 91(2) or 100 Licenses
Same Licensing
CapabilityCapacity
Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days
Process to Obtain Licenses (100 Manual Support)
bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)
Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27
Cisco Collaboration Systems Release 10 Licensing Summary
Personal Multiparty + + + +
WebEx Conferencing + + + +
Unity Connection + + +
Expressway NA NA
Jabber UC NA NA
Jabber IMP
Prime Collaboration
of Devices Supported Multiple Multiple Two One One One
CUWL Professional
CUWL Standard
UCL Enhanced Plus
Enhanced
UCL Basic
UCL Essential
CPE amp Hosted
CPE amp Hosted
Personal Multiparty
Allows for up to 4 parties in a video
conference included in CUWL Pro
WebEx Conferencing
One Named User license for both WebEx Meeting
Center (1 year) AND WebEx Meetings Server
included in CUWL Pro
Expressway Remote Worker
Firewall traversal for voice and video included in
UCL Enhanced amp above
-------------------------
Firewall traversal for IMampP included with all UCM
licenses
Prime Collaboration
Cisco Prime Collaboration Standard included with
CUCM
= included w license
+ = optional add-on NA = not available w license
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28
Personal Multiparty ndash Four-Way Calling
bull Named host four-party license for multiparty video and audio
with content sharing
bull Flexible service levels from 360p to HD 720p30
bull Support for unscheduled or rendezvous meetings
Licenses available
Within Ciscoreg Unified Workshop License Professional with CSR 100
Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Prime Collaboration 100 Standard Advanced Feature Highlights
Provisioning
Assurance
Analytics
Advanced -
Optional
Standard -
Included
bull Single cluster
bull Provisions collaboration services
bull Two levels of RBAC for delegation
bull Audit log across multiple services
bull Single cluster batch
bull Single cluster
bull Voice and video fault
bull Performance metrics
bull Email notifications
Not available ndash Advanced offer only
Includes all Standard features plus
bull Multi-cluster in a single instance
bull APIs for integration
bull Process workflow
bull Advanced RBAC
bull Infrastructure templates
Includes all Standard features plus
bull Multi-cluster in a single instance
bull Detailed endpoint monitoring
bull Deep video session monitoring
bull Multi-level RBAC and grouping
bull Diagnostic tests and more
Long-term reporting and analysis
bull Technology usage
bull Traffic analytics
bull Capacity planning
bull Asset usage
bull Quality of service
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30
UCL Essential
UCL Basic
UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional
Analog
3905 6901
6921
6911
Fax
TelePresence Room
MX Profile Series
System Codecs and Quickset Platforms
99xx
89xx
792x
Jabber Mobile
Third Party SIP EX60 EX90
7937 8831
TX CTS T Series
79xx
DX650
69xx
Jabber Desktop
78xx
7821
CUCM 100 Licensing Summary Cont
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31
bull Aligning with Cisco Prime suite of management products
bull Independent standalone product with independent release cycle
bull Positioned to support other Cisco products
bull Standalone installationbackuprestore (iso) and OVA
bull 4 GB RAM bull 1 CPU bull 50 GB hard disk
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Prime Collaboration Deployment PCD
hellip hellip
CUCM 100
IM amp Presence
Nodes
CUCM 100
VoiceVideo
Nodes hellip
SME 100 Nodes
Other
clusters
PAWS API
bull Management application
bull Comes with UCM 100(1) license
bull Otherwise ldquofreerdquo
bull Replaces PAWS-M
bull What does it do
bull Install Upgrade Readdress applications
bull Migrate MCSVM or VMVM
bull Multi-node multi-cluster multi-app automation
Direct Migration Support from CUCM versions to CUCM 100+
61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X
Migration support while
hellip keeping old IPhostname for all cluster nodes
hellip changing IPhostname for one or more nodes
hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM Upgrade Central
CUCM v91 and v100
UnityUnity Connection
MeetingPlace
Presence Server
Contact Center Express
Attendant Console
ANDTEK Application Server
License Count Usage report
Support and Collateral for BE6KBE7K
Support for English French German
Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526
Web Tool httptoolsciscocomcucstupgradeindexjsp
Readiness Assessment iPad App
Share
contentwebex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail
Option
Search corporate
directory
Video calls
MP
Collaboration Edge Expressway
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
SAML-based Single Sign On (SSO)
Network-based call recording for any device anywhere
Collaboration Edge
Integrated admin serviceability and user options for IMP service
Multi-domain and Active Directory alignment for IMP service
IPv6 support for SIP endpoints and video with media resource support for IPv6
Unified Capabilities Requirements (UCR)
Video on Hold and CTI video support for video-enabled Contact Center
Caller-Specific Music on Hold
Extend amp Connect Enhancements
User Data Service (UDS) API
Other API enhancements
Simplified Installation Upgrade Migration IP address andor host name change
Global dial plan replication by Intercluster Lookup Service (ILS)
User self-provisioning and self-care
Enable new videoconferencing resources deployment models use cases and technologies
Secure intercluster bandwidth management with support for EMCC able to provide and reconcile treatment for disparate types of video endpoints
CUCM 100 Key Themes Features and Benefits
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Common Identity Service-Single Sign On
TM
S
In the Cloud
On Premise
Why canrsquot I login once
across my Cisco
products and search
for a contact to
collaborate faster
bull One login and experience across products and devices
bull One user profile shared across products
bull One list of contacts available to search call invite and collaborate
Common Identity
Common Contacts
Common Identity
Common Contacts
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Enable SAML SSO from Product Admin GUI
Administrative Access to GUIs
Administrative Access to CLIs enhancements (disable recovery url status)
Admin Logout
Recovery Administrator Access to GUIs
UC PAWS APIs
CUCM
CUCM IMP
UCxN
CWMS - WebEx Mtg Server
WebEx Meetings (Android amp IOS)
WebEx Connect
Prime Collab
ADFS 2
OpenAM 9 amp 10
Ping Federate
Oracle Access Manager
SAML-Based Single Sign On for Admin Users
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Supported types of SSO federations Outbound Federation
Many morehellip
SAML
REST
APIs
Cisco Premise Service Providers
Travel
Cloud Connector
QUAD
Challenge
Costly Application Deployment and Maintenance
Solution
Use different cloud services providers to deliver best of breed of cloud applications to Cisco employees
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Record any network connected call regardless of device location or geography
ndash Centralize or distribute call recordings based on network topology
ndash Capture Mobility calls routed using Single Number Reach and Extend amp Connect features
ndash Network intelligence automatically selects the right gateway
Meets recording regulations for SOX compliance
Saves backhauling media from branch sites across limited bandwidth links
Recording
server
Service
Provider
Mobile POTS
Cisco Extend amp
Connect
Cisco IP
Phones
TDM
SIP
Network-based Recording
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Video-Enabled Contact Centre
Video on Hold (for Remote Expert)
ndash Improve Customer interactions with Cisco Video-enabled Contact Center Enterprise
ndash Play Video on Hold streams using Cisco Media Sense
ndash Agents can select and manage video streams and the Customerrsquos experience from their CTI desktop
Video Awareness for CTI Applications
ndash Enables CTI Applications to determine when Devices and Callers are video-enabled
ndash Contact Center applications can use this information to match incoming video-capable Callers with Agents who have video-enabled devices
Unified CM
Cisco MediaSense
Video Servers Customer
Agent
Video Call
Video on Hold
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Self-Care UC Settings Easy Intuitive and Everywhere
15
Access to the UC suite for managing
Phones Call Settings Voice Mail Settings
conference scheduling and more
Collectively manage ldquoMy Phonesrdquo
Access the same Self-Care from the
browser in Jabber or directly from
supported Phones
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Admin Set Templates ampSync Users from
corporate directory
User
Plugs in phone or installs
Jabber
User
Logs In Done Start Collaborate
Self Provisioning
Empower Users to Provision Their Own Phone As Easy as
Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users
Lower Opex + Higher productivity
bullZero Touch to add user once set up
bullInstant service enablement for user
bullReduce partner support costs
bullMultiple languages support
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend amp Connect Enhancements
User-based provisioning ndash Automatic feature configuration no
Administrator intervention required
Mobility Interoperability ndash Enables users to take advantage of Cisco
Mobility and ExtendConnect features concurrently
Manage feature settings from the User Care Portal
Forwarding control ndash Supports interoperability with third-party
voicemail systems
Nailed-up call flow ndash Maintains connection to remote device
between calls for faster call delivery
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Enhanced Locations Call Admission Control
UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service
UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)
ndashBetter Locations CAC decisions for EMCC calls
ndashAlternative to RSVP CAC for EMCC
UCM
UCM
ldquoLocations Bandwidth Managerrdquo
media stream
Audio always requires the same amount of bandwidth
after the negotiation
Video is adaptive in nature and CAC is not accurate
CAC for Audio
Donrsquot use CAC for Video due to endpoints media rate
adaptation
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Network Modeling - Concepts
Administrator builds a Network Model using locations and links
A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling
Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link
Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations
UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths
The Effective paths are the paths with the ldquoleast cumulative weightrdquo
UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location
B
A
C
D
F
Deduct BW
Deduct BW
Deduct BW
Location
Link
Effective Path
E
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM 100 Dial Plan Enhancements
Enhancements to simplify +E164 dial plan approach
ndashUrgent priority for Directory Numbers
ndashTranslation Pattern Calling Search Space Inheritance
ndashMultiple Local Route Groups
ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways
ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways
bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
2
1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential
Intercluster Lookup Service (ILS)
URI Route String
mikeciscocom clusterAciscocom
joeciscocom clusterBciscocom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
22
Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters
joeciscocom
ClusterBciscocom
Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs
8112XXXX
ClusterBciscocom
Dials
81128914
Global Dial Plan Replication
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23
CUCM 100(1)+ Virtual-only
CUCM 43 to 71 MCS only
MCS
CUCM 80(2) to 91 MCS or Virtual
MCS
or X
X
BE6K 85+ No change
CUCN 10X Supported Platforms
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Platform Options
Tested Reference
Configuration
(TRC) 1
2
B200 M3
B230 M2
B440 M2
C260 M2
Specs-Based
(Software)
VMware Supported
Servers
C220 M3
C240 M3
24
Unified Communications 10x Licensing amp Migration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
License Migration Process
bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo
Pre-9x Licenses With UCSS Contract
No Licensing Cost 91(2) or 100 Licenses
Same Licensing
CapabilityCapacity
Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days
Process to Obtain Licenses (100 Manual Support)
bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)
Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27
Cisco Collaboration Systems Release 10 Licensing Summary
Personal Multiparty + + + +
WebEx Conferencing + + + +
Unity Connection + + +
Expressway NA NA
Jabber UC NA NA
Jabber IMP
Prime Collaboration
of Devices Supported Multiple Multiple Two One One One
CUWL Professional
CUWL Standard
UCL Enhanced Plus
Enhanced
UCL Basic
UCL Essential
CPE amp Hosted
CPE amp Hosted
Personal Multiparty
Allows for up to 4 parties in a video
conference included in CUWL Pro
WebEx Conferencing
One Named User license for both WebEx Meeting
Center (1 year) AND WebEx Meetings Server
included in CUWL Pro
Expressway Remote Worker
Firewall traversal for voice and video included in
UCL Enhanced amp above
-------------------------
Firewall traversal for IMampP included with all UCM
licenses
Prime Collaboration
Cisco Prime Collaboration Standard included with
CUCM
= included w license
+ = optional add-on NA = not available w license
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28
Personal Multiparty ndash Four-Way Calling
bull Named host four-party license for multiparty video and audio
with content sharing
bull Flexible service levels from 360p to HD 720p30
bull Support for unscheduled or rendezvous meetings
Licenses available
Within Ciscoreg Unified Workshop License Professional with CSR 100
Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Prime Collaboration 100 Standard Advanced Feature Highlights
Provisioning
Assurance
Analytics
Advanced -
Optional
Standard -
Included
bull Single cluster
bull Provisions collaboration services
bull Two levels of RBAC for delegation
bull Audit log across multiple services
bull Single cluster batch
bull Single cluster
bull Voice and video fault
bull Performance metrics
bull Email notifications
Not available ndash Advanced offer only
Includes all Standard features plus
bull Multi-cluster in a single instance
bull APIs for integration
bull Process workflow
bull Advanced RBAC
bull Infrastructure templates
Includes all Standard features plus
bull Multi-cluster in a single instance
bull Detailed endpoint monitoring
bull Deep video session monitoring
bull Multi-level RBAC and grouping
bull Diagnostic tests and more
Long-term reporting and analysis
bull Technology usage
bull Traffic analytics
bull Capacity planning
bull Asset usage
bull Quality of service
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30
UCL Essential
UCL Basic
UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional
Analog
3905 6901
6921
6911
Fax
TelePresence Room
MX Profile Series
System Codecs and Quickset Platforms
99xx
89xx
792x
Jabber Mobile
Third Party SIP EX60 EX90
7937 8831
TX CTS T Series
79xx
DX650
69xx
Jabber Desktop
78xx
7821
CUCM 100 Licensing Summary Cont
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31
bull Aligning with Cisco Prime suite of management products
bull Independent standalone product with independent release cycle
bull Positioned to support other Cisco products
bull Standalone installationbackuprestore (iso) and OVA
bull 4 GB RAM bull 1 CPU bull 50 GB hard disk
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Prime Collaboration Deployment PCD
hellip hellip
CUCM 100
IM amp Presence
Nodes
CUCM 100
VoiceVideo
Nodes hellip
SME 100 Nodes
Other
clusters
PAWS API
bull Management application
bull Comes with UCM 100(1) license
bull Otherwise ldquofreerdquo
bull Replaces PAWS-M
bull What does it do
bull Install Upgrade Readdress applications
bull Migrate MCSVM or VMVM
bull Multi-node multi-cluster multi-app automation
Direct Migration Support from CUCM versions to CUCM 100+
61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X
Migration support while
hellip keeping old IPhostname for all cluster nodes
hellip changing IPhostname for one or more nodes
hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM Upgrade Central
CUCM v91 and v100
UnityUnity Connection
MeetingPlace
Presence Server
Contact Center Express
Attendant Console
ANDTEK Application Server
License Count Usage report
Support and Collateral for BE6KBE7K
Support for English French German
Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526
Web Tool httptoolsciscocomcucstupgradeindexjsp
Readiness Assessment iPad App
Share
contentwebex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail
Option
Search corporate
directory
Video calls
MP
Collaboration Edge Expressway
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Common Identity Service-Single Sign On
TM
S
In the Cloud
On Premise
Why canrsquot I login once
across my Cisco
products and search
for a contact to
collaborate faster
bull One login and experience across products and devices
bull One user profile shared across products
bull One list of contacts available to search call invite and collaborate
Common Identity
Common Contacts
Common Identity
Common Contacts
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Enable SAML SSO from Product Admin GUI
Administrative Access to GUIs
Administrative Access to CLIs enhancements (disable recovery url status)
Admin Logout
Recovery Administrator Access to GUIs
UC PAWS APIs
CUCM
CUCM IMP
UCxN
CWMS - WebEx Mtg Server
WebEx Meetings (Android amp IOS)
WebEx Connect
Prime Collab
ADFS 2
OpenAM 9 amp 10
Ping Federate
Oracle Access Manager
SAML-Based Single Sign On for Admin Users
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Supported types of SSO federations Outbound Federation
Many morehellip
SAML
REST
APIs
Cisco Premise Service Providers
Travel
Cloud Connector
QUAD
Challenge
Costly Application Deployment and Maintenance
Solution
Use different cloud services providers to deliver best of breed of cloud applications to Cisco employees
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Record any network connected call regardless of device location or geography
ndash Centralize or distribute call recordings based on network topology
ndash Capture Mobility calls routed using Single Number Reach and Extend amp Connect features
ndash Network intelligence automatically selects the right gateway
Meets recording regulations for SOX compliance
Saves backhauling media from branch sites across limited bandwidth links
Recording
server
Service
Provider
Mobile POTS
Cisco Extend amp
Connect
Cisco IP
Phones
TDM
SIP
Network-based Recording
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Video-Enabled Contact Centre
Video on Hold (for Remote Expert)
ndash Improve Customer interactions with Cisco Video-enabled Contact Center Enterprise
ndash Play Video on Hold streams using Cisco Media Sense
ndash Agents can select and manage video streams and the Customerrsquos experience from their CTI desktop
Video Awareness for CTI Applications
ndash Enables CTI Applications to determine when Devices and Callers are video-enabled
ndash Contact Center applications can use this information to match incoming video-capable Callers with Agents who have video-enabled devices
Unified CM
Cisco MediaSense
Video Servers Customer
Agent
Video Call
Video on Hold
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Self-Care UC Settings Easy Intuitive and Everywhere
15
Access to the UC suite for managing
Phones Call Settings Voice Mail Settings
conference scheduling and more
Collectively manage ldquoMy Phonesrdquo
Access the same Self-Care from the
browser in Jabber or directly from
supported Phones
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Admin Set Templates ampSync Users from
corporate directory
User
Plugs in phone or installs
Jabber
User
Logs In Done Start Collaborate
Self Provisioning
Empower Users to Provision Their Own Phone As Easy as
Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users
Lower Opex + Higher productivity
bullZero Touch to add user once set up
bullInstant service enablement for user
bullReduce partner support costs
bullMultiple languages support
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend amp Connect Enhancements
User-based provisioning ndash Automatic feature configuration no
Administrator intervention required
Mobility Interoperability ndash Enables users to take advantage of Cisco
Mobility and ExtendConnect features concurrently
Manage feature settings from the User Care Portal
Forwarding control ndash Supports interoperability with third-party
voicemail systems
Nailed-up call flow ndash Maintains connection to remote device
between calls for faster call delivery
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Enhanced Locations Call Admission Control
UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service
UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)
ndashBetter Locations CAC decisions for EMCC calls
ndashAlternative to RSVP CAC for EMCC
UCM
UCM
ldquoLocations Bandwidth Managerrdquo
media stream
Audio always requires the same amount of bandwidth
after the negotiation
Video is adaptive in nature and CAC is not accurate
CAC for Audio
Donrsquot use CAC for Video due to endpoints media rate
adaptation
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Network Modeling - Concepts
Administrator builds a Network Model using locations and links
A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling
Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link
Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations
UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths
The Effective paths are the paths with the ldquoleast cumulative weightrdquo
UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location
B
A
C
D
F
Deduct BW
Deduct BW
Deduct BW
Location
Link
Effective Path
E
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM 100 Dial Plan Enhancements
Enhancements to simplify +E164 dial plan approach
ndashUrgent priority for Directory Numbers
ndashTranslation Pattern Calling Search Space Inheritance
ndashMultiple Local Route Groups
ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways
ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways
bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
2
1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential
Intercluster Lookup Service (ILS)
URI Route String
mikeciscocom clusterAciscocom
joeciscocom clusterBciscocom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
22
Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters
joeciscocom
ClusterBciscocom
Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs
8112XXXX
ClusterBciscocom
Dials
81128914
Global Dial Plan Replication
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23
CUCM 100(1)+ Virtual-only
CUCM 43 to 71 MCS only
MCS
CUCM 80(2) to 91 MCS or Virtual
MCS
or X
X
BE6K 85+ No change
CUCN 10X Supported Platforms
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Platform Options
Tested Reference
Configuration
(TRC) 1
2
B200 M3
B230 M2
B440 M2
C260 M2
Specs-Based
(Software)
VMware Supported
Servers
C220 M3
C240 M3
24
Unified Communications 10x Licensing amp Migration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
License Migration Process
bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo
Pre-9x Licenses With UCSS Contract
No Licensing Cost 91(2) or 100 Licenses
Same Licensing
CapabilityCapacity
Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days
Process to Obtain Licenses (100 Manual Support)
bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)
Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27
Cisco Collaboration Systems Release 10 Licensing Summary
Personal Multiparty + + + +
WebEx Conferencing + + + +
Unity Connection + + +
Expressway NA NA
Jabber UC NA NA
Jabber IMP
Prime Collaboration
of Devices Supported Multiple Multiple Two One One One
CUWL Professional
CUWL Standard
UCL Enhanced Plus
Enhanced
UCL Basic
UCL Essential
CPE amp Hosted
CPE amp Hosted
Personal Multiparty
Allows for up to 4 parties in a video
conference included in CUWL Pro
WebEx Conferencing
One Named User license for both WebEx Meeting
Center (1 year) AND WebEx Meetings Server
included in CUWL Pro
Expressway Remote Worker
Firewall traversal for voice and video included in
UCL Enhanced amp above
-------------------------
Firewall traversal for IMampP included with all UCM
licenses
Prime Collaboration
Cisco Prime Collaboration Standard included with
CUCM
= included w license
+ = optional add-on NA = not available w license
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28
Personal Multiparty ndash Four-Way Calling
bull Named host four-party license for multiparty video and audio
with content sharing
bull Flexible service levels from 360p to HD 720p30
bull Support for unscheduled or rendezvous meetings
Licenses available
Within Ciscoreg Unified Workshop License Professional with CSR 100
Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Prime Collaboration 100 Standard Advanced Feature Highlights
Provisioning
Assurance
Analytics
Advanced -
Optional
Standard -
Included
bull Single cluster
bull Provisions collaboration services
bull Two levels of RBAC for delegation
bull Audit log across multiple services
bull Single cluster batch
bull Single cluster
bull Voice and video fault
bull Performance metrics
bull Email notifications
Not available ndash Advanced offer only
Includes all Standard features plus
bull Multi-cluster in a single instance
bull APIs for integration
bull Process workflow
bull Advanced RBAC
bull Infrastructure templates
Includes all Standard features plus
bull Multi-cluster in a single instance
bull Detailed endpoint monitoring
bull Deep video session monitoring
bull Multi-level RBAC and grouping
bull Diagnostic tests and more
Long-term reporting and analysis
bull Technology usage
bull Traffic analytics
bull Capacity planning
bull Asset usage
bull Quality of service
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30
UCL Essential
UCL Basic
UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional
Analog
3905 6901
6921
6911
Fax
TelePresence Room
MX Profile Series
System Codecs and Quickset Platforms
99xx
89xx
792x
Jabber Mobile
Third Party SIP EX60 EX90
7937 8831
TX CTS T Series
79xx
DX650
69xx
Jabber Desktop
78xx
7821
CUCM 100 Licensing Summary Cont
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31
bull Aligning with Cisco Prime suite of management products
bull Independent standalone product with independent release cycle
bull Positioned to support other Cisco products
bull Standalone installationbackuprestore (iso) and OVA
bull 4 GB RAM bull 1 CPU bull 50 GB hard disk
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Prime Collaboration Deployment PCD
hellip hellip
CUCM 100
IM amp Presence
Nodes
CUCM 100
VoiceVideo
Nodes hellip
SME 100 Nodes
Other
clusters
PAWS API
bull Management application
bull Comes with UCM 100(1) license
bull Otherwise ldquofreerdquo
bull Replaces PAWS-M
bull What does it do
bull Install Upgrade Readdress applications
bull Migrate MCSVM or VMVM
bull Multi-node multi-cluster multi-app automation
Direct Migration Support from CUCM versions to CUCM 100+
61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X
Migration support while
hellip keeping old IPhostname for all cluster nodes
hellip changing IPhostname for one or more nodes
hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM Upgrade Central
CUCM v91 and v100
UnityUnity Connection
MeetingPlace
Presence Server
Contact Center Express
Attendant Console
ANDTEK Application Server
License Count Usage report
Support and Collateral for BE6KBE7K
Support for English French German
Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526
Web Tool httptoolsciscocomcucstupgradeindexjsp
Readiness Assessment iPad App
Share
contentwebex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail
Option
Search corporate
directory
Video calls
MP
Collaboration Edge Expressway
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Enable SAML SSO from Product Admin GUI
Administrative Access to GUIs
Administrative Access to CLIs enhancements (disable recovery url status)
Admin Logout
Recovery Administrator Access to GUIs
UC PAWS APIs
CUCM
CUCM IMP
UCxN
CWMS - WebEx Mtg Server
WebEx Meetings (Android amp IOS)
WebEx Connect
Prime Collab
ADFS 2
OpenAM 9 amp 10
Ping Federate
Oracle Access Manager
SAML-Based Single Sign On for Admin Users
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Supported types of SSO federations Outbound Federation
Many morehellip
SAML
REST
APIs
Cisco Premise Service Providers
Travel
Cloud Connector
QUAD
Challenge
Costly Application Deployment and Maintenance
Solution
Use different cloud services providers to deliver best of breed of cloud applications to Cisco employees
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Record any network connected call regardless of device location or geography
ndash Centralize or distribute call recordings based on network topology
ndash Capture Mobility calls routed using Single Number Reach and Extend amp Connect features
ndash Network intelligence automatically selects the right gateway
Meets recording regulations for SOX compliance
Saves backhauling media from branch sites across limited bandwidth links
Recording
server
Service
Provider
Mobile POTS
Cisco Extend amp
Connect
Cisco IP
Phones
TDM
SIP
Network-based Recording
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Video-Enabled Contact Centre
Video on Hold (for Remote Expert)
ndash Improve Customer interactions with Cisco Video-enabled Contact Center Enterprise
ndash Play Video on Hold streams using Cisco Media Sense
ndash Agents can select and manage video streams and the Customerrsquos experience from their CTI desktop
Video Awareness for CTI Applications
ndash Enables CTI Applications to determine when Devices and Callers are video-enabled
ndash Contact Center applications can use this information to match incoming video-capable Callers with Agents who have video-enabled devices
Unified CM
Cisco MediaSense
Video Servers Customer
Agent
Video Call
Video on Hold
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Self-Care UC Settings Easy Intuitive and Everywhere
15
Access to the UC suite for managing
Phones Call Settings Voice Mail Settings
conference scheduling and more
Collectively manage ldquoMy Phonesrdquo
Access the same Self-Care from the
browser in Jabber or directly from
supported Phones
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Admin Set Templates ampSync Users from
corporate directory
User
Plugs in phone or installs
Jabber
User
Logs In Done Start Collaborate
Self Provisioning
Empower Users to Provision Their Own Phone As Easy as
Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users
Lower Opex + Higher productivity
bullZero Touch to add user once set up
bullInstant service enablement for user
bullReduce partner support costs
bullMultiple languages support
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend amp Connect Enhancements
User-based provisioning ndash Automatic feature configuration no
Administrator intervention required
Mobility Interoperability ndash Enables users to take advantage of Cisco
Mobility and ExtendConnect features concurrently
Manage feature settings from the User Care Portal
Forwarding control ndash Supports interoperability with third-party
voicemail systems
Nailed-up call flow ndash Maintains connection to remote device
between calls for faster call delivery
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Enhanced Locations Call Admission Control
UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service
UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)
ndashBetter Locations CAC decisions for EMCC calls
ndashAlternative to RSVP CAC for EMCC
UCM
UCM
ldquoLocations Bandwidth Managerrdquo
media stream
Audio always requires the same amount of bandwidth
after the negotiation
Video is adaptive in nature and CAC is not accurate
CAC for Audio
Donrsquot use CAC for Video due to endpoints media rate
adaptation
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Network Modeling - Concepts
Administrator builds a Network Model using locations and links
A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling
Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link
Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations
UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths
The Effective paths are the paths with the ldquoleast cumulative weightrdquo
UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location
B
A
C
D
F
Deduct BW
Deduct BW
Deduct BW
Location
Link
Effective Path
E
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM 100 Dial Plan Enhancements
Enhancements to simplify +E164 dial plan approach
ndashUrgent priority for Directory Numbers
ndashTranslation Pattern Calling Search Space Inheritance
ndashMultiple Local Route Groups
ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways
ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways
bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
2
1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential
Intercluster Lookup Service (ILS)
URI Route String
mikeciscocom clusterAciscocom
joeciscocom clusterBciscocom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
22
Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters
joeciscocom
ClusterBciscocom
Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs
8112XXXX
ClusterBciscocom
Dials
81128914
Global Dial Plan Replication
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23
CUCM 100(1)+ Virtual-only
CUCM 43 to 71 MCS only
MCS
CUCM 80(2) to 91 MCS or Virtual
MCS
or X
X
BE6K 85+ No change
CUCN 10X Supported Platforms
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Platform Options
Tested Reference
Configuration
(TRC) 1
2
B200 M3
B230 M2
B440 M2
C260 M2
Specs-Based
(Software)
VMware Supported
Servers
C220 M3
C240 M3
24
Unified Communications 10x Licensing amp Migration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
License Migration Process
bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo
Pre-9x Licenses With UCSS Contract
No Licensing Cost 91(2) or 100 Licenses
Same Licensing
CapabilityCapacity
Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days
Process to Obtain Licenses (100 Manual Support)
bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)
Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27
Cisco Collaboration Systems Release 10 Licensing Summary
Personal Multiparty + + + +
WebEx Conferencing + + + +
Unity Connection + + +
Expressway NA NA
Jabber UC NA NA
Jabber IMP
Prime Collaboration
of Devices Supported Multiple Multiple Two One One One
CUWL Professional
CUWL Standard
UCL Enhanced Plus
Enhanced
UCL Basic
UCL Essential
CPE amp Hosted
CPE amp Hosted
Personal Multiparty
Allows for up to 4 parties in a video
conference included in CUWL Pro
WebEx Conferencing
One Named User license for both WebEx Meeting
Center (1 year) AND WebEx Meetings Server
included in CUWL Pro
Expressway Remote Worker
Firewall traversal for voice and video included in
UCL Enhanced amp above
-------------------------
Firewall traversal for IMampP included with all UCM
licenses
Prime Collaboration
Cisco Prime Collaboration Standard included with
CUCM
= included w license
+ = optional add-on NA = not available w license
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28
Personal Multiparty ndash Four-Way Calling
bull Named host four-party license for multiparty video and audio
with content sharing
bull Flexible service levels from 360p to HD 720p30
bull Support for unscheduled or rendezvous meetings
Licenses available
Within Ciscoreg Unified Workshop License Professional with CSR 100
Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Prime Collaboration 100 Standard Advanced Feature Highlights
Provisioning
Assurance
Analytics
Advanced -
Optional
Standard -
Included
bull Single cluster
bull Provisions collaboration services
bull Two levels of RBAC for delegation
bull Audit log across multiple services
bull Single cluster batch
bull Single cluster
bull Voice and video fault
bull Performance metrics
bull Email notifications
Not available ndash Advanced offer only
Includes all Standard features plus
bull Multi-cluster in a single instance
bull APIs for integration
bull Process workflow
bull Advanced RBAC
bull Infrastructure templates
Includes all Standard features plus
bull Multi-cluster in a single instance
bull Detailed endpoint monitoring
bull Deep video session monitoring
bull Multi-level RBAC and grouping
bull Diagnostic tests and more
Long-term reporting and analysis
bull Technology usage
bull Traffic analytics
bull Capacity planning
bull Asset usage
bull Quality of service
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30
UCL Essential
UCL Basic
UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional
Analog
3905 6901
6921
6911
Fax
TelePresence Room
MX Profile Series
System Codecs and Quickset Platforms
99xx
89xx
792x
Jabber Mobile
Third Party SIP EX60 EX90
7937 8831
TX CTS T Series
79xx
DX650
69xx
Jabber Desktop
78xx
7821
CUCM 100 Licensing Summary Cont
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31
bull Aligning with Cisco Prime suite of management products
bull Independent standalone product with independent release cycle
bull Positioned to support other Cisco products
bull Standalone installationbackuprestore (iso) and OVA
bull 4 GB RAM bull 1 CPU bull 50 GB hard disk
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Prime Collaboration Deployment PCD
hellip hellip
CUCM 100
IM amp Presence
Nodes
CUCM 100
VoiceVideo
Nodes hellip
SME 100 Nodes
Other
clusters
PAWS API
bull Management application
bull Comes with UCM 100(1) license
bull Otherwise ldquofreerdquo
bull Replaces PAWS-M
bull What does it do
bull Install Upgrade Readdress applications
bull Migrate MCSVM or VMVM
bull Multi-node multi-cluster multi-app automation
Direct Migration Support from CUCM versions to CUCM 100+
61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X
Migration support while
hellip keeping old IPhostname for all cluster nodes
hellip changing IPhostname for one or more nodes
hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM Upgrade Central
CUCM v91 and v100
UnityUnity Connection
MeetingPlace
Presence Server
Contact Center Express
Attendant Console
ANDTEK Application Server
License Count Usage report
Support and Collateral for BE6KBE7K
Support for English French German
Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526
Web Tool httptoolsciscocomcucstupgradeindexjsp
Readiness Assessment iPad App
Share
contentwebex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail
Option
Search corporate
directory
Video calls
MP
Collaboration Edge Expressway
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Supported types of SSO federations Outbound Federation
Many morehellip
SAML
REST
APIs
Cisco Premise Service Providers
Travel
Cloud Connector
QUAD
Challenge
Costly Application Deployment and Maintenance
Solution
Use different cloud services providers to deliver best of breed of cloud applications to Cisco employees
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Record any network connected call regardless of device location or geography
ndash Centralize or distribute call recordings based on network topology
ndash Capture Mobility calls routed using Single Number Reach and Extend amp Connect features
ndash Network intelligence automatically selects the right gateway
Meets recording regulations for SOX compliance
Saves backhauling media from branch sites across limited bandwidth links
Recording
server
Service
Provider
Mobile POTS
Cisco Extend amp
Connect
Cisco IP
Phones
TDM
SIP
Network-based Recording
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Video-Enabled Contact Centre
Video on Hold (for Remote Expert)
ndash Improve Customer interactions with Cisco Video-enabled Contact Center Enterprise
ndash Play Video on Hold streams using Cisco Media Sense
ndash Agents can select and manage video streams and the Customerrsquos experience from their CTI desktop
Video Awareness for CTI Applications
ndash Enables CTI Applications to determine when Devices and Callers are video-enabled
ndash Contact Center applications can use this information to match incoming video-capable Callers with Agents who have video-enabled devices
Unified CM
Cisco MediaSense
Video Servers Customer
Agent
Video Call
Video on Hold
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Self-Care UC Settings Easy Intuitive and Everywhere
15
Access to the UC suite for managing
Phones Call Settings Voice Mail Settings
conference scheduling and more
Collectively manage ldquoMy Phonesrdquo
Access the same Self-Care from the
browser in Jabber or directly from
supported Phones
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Admin Set Templates ampSync Users from
corporate directory
User
Plugs in phone or installs
Jabber
User
Logs In Done Start Collaborate
Self Provisioning
Empower Users to Provision Their Own Phone As Easy as
Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users
Lower Opex + Higher productivity
bullZero Touch to add user once set up
bullInstant service enablement for user
bullReduce partner support costs
bullMultiple languages support
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend amp Connect Enhancements
User-based provisioning ndash Automatic feature configuration no
Administrator intervention required
Mobility Interoperability ndash Enables users to take advantage of Cisco
Mobility and ExtendConnect features concurrently
Manage feature settings from the User Care Portal
Forwarding control ndash Supports interoperability with third-party
voicemail systems
Nailed-up call flow ndash Maintains connection to remote device
between calls for faster call delivery
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Enhanced Locations Call Admission Control
UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service
UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)
ndashBetter Locations CAC decisions for EMCC calls
ndashAlternative to RSVP CAC for EMCC
UCM
UCM
ldquoLocations Bandwidth Managerrdquo
media stream
Audio always requires the same amount of bandwidth
after the negotiation
Video is adaptive in nature and CAC is not accurate
CAC for Audio
Donrsquot use CAC for Video due to endpoints media rate
adaptation
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Network Modeling - Concepts
Administrator builds a Network Model using locations and links
A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling
Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link
Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations
UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths
The Effective paths are the paths with the ldquoleast cumulative weightrdquo
UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location
B
A
C
D
F
Deduct BW
Deduct BW
Deduct BW
Location
Link
Effective Path
E
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM 100 Dial Plan Enhancements
Enhancements to simplify +E164 dial plan approach
ndashUrgent priority for Directory Numbers
ndashTranslation Pattern Calling Search Space Inheritance
ndashMultiple Local Route Groups
ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways
ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways
bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
2
1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential
Intercluster Lookup Service (ILS)
URI Route String
mikeciscocom clusterAciscocom
joeciscocom clusterBciscocom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
22
Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters
joeciscocom
ClusterBciscocom
Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs
8112XXXX
ClusterBciscocom
Dials
81128914
Global Dial Plan Replication
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23
CUCM 100(1)+ Virtual-only
CUCM 43 to 71 MCS only
MCS
CUCM 80(2) to 91 MCS or Virtual
MCS
or X
X
BE6K 85+ No change
CUCN 10X Supported Platforms
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Platform Options
Tested Reference
Configuration
(TRC) 1
2
B200 M3
B230 M2
B440 M2
C260 M2
Specs-Based
(Software)
VMware Supported
Servers
C220 M3
C240 M3
24
Unified Communications 10x Licensing amp Migration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
License Migration Process
bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo
Pre-9x Licenses With UCSS Contract
No Licensing Cost 91(2) or 100 Licenses
Same Licensing
CapabilityCapacity
Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days
Process to Obtain Licenses (100 Manual Support)
bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)
Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27
Cisco Collaboration Systems Release 10 Licensing Summary
Personal Multiparty + + + +
WebEx Conferencing + + + +
Unity Connection + + +
Expressway NA NA
Jabber UC NA NA
Jabber IMP
Prime Collaboration
of Devices Supported Multiple Multiple Two One One One
CUWL Professional
CUWL Standard
UCL Enhanced Plus
Enhanced
UCL Basic
UCL Essential
CPE amp Hosted
CPE amp Hosted
Personal Multiparty
Allows for up to 4 parties in a video
conference included in CUWL Pro
WebEx Conferencing
One Named User license for both WebEx Meeting
Center (1 year) AND WebEx Meetings Server
included in CUWL Pro
Expressway Remote Worker
Firewall traversal for voice and video included in
UCL Enhanced amp above
-------------------------
Firewall traversal for IMampP included with all UCM
licenses
Prime Collaboration
Cisco Prime Collaboration Standard included with
CUCM
= included w license
+ = optional add-on NA = not available w license
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28
Personal Multiparty ndash Four-Way Calling
bull Named host four-party license for multiparty video and audio
with content sharing
bull Flexible service levels from 360p to HD 720p30
bull Support for unscheduled or rendezvous meetings
Licenses available
Within Ciscoreg Unified Workshop License Professional with CSR 100
Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Prime Collaboration 100 Standard Advanced Feature Highlights
Provisioning
Assurance
Analytics
Advanced -
Optional
Standard -
Included
bull Single cluster
bull Provisions collaboration services
bull Two levels of RBAC for delegation
bull Audit log across multiple services
bull Single cluster batch
bull Single cluster
bull Voice and video fault
bull Performance metrics
bull Email notifications
Not available ndash Advanced offer only
Includes all Standard features plus
bull Multi-cluster in a single instance
bull APIs for integration
bull Process workflow
bull Advanced RBAC
bull Infrastructure templates
Includes all Standard features plus
bull Multi-cluster in a single instance
bull Detailed endpoint monitoring
bull Deep video session monitoring
bull Multi-level RBAC and grouping
bull Diagnostic tests and more
Long-term reporting and analysis
bull Technology usage
bull Traffic analytics
bull Capacity planning
bull Asset usage
bull Quality of service
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30
UCL Essential
UCL Basic
UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional
Analog
3905 6901
6921
6911
Fax
TelePresence Room
MX Profile Series
System Codecs and Quickset Platforms
99xx
89xx
792x
Jabber Mobile
Third Party SIP EX60 EX90
7937 8831
TX CTS T Series
79xx
DX650
69xx
Jabber Desktop
78xx
7821
CUCM 100 Licensing Summary Cont
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31
bull Aligning with Cisco Prime suite of management products
bull Independent standalone product with independent release cycle
bull Positioned to support other Cisco products
bull Standalone installationbackuprestore (iso) and OVA
bull 4 GB RAM bull 1 CPU bull 50 GB hard disk
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Prime Collaboration Deployment PCD
hellip hellip
CUCM 100
IM amp Presence
Nodes
CUCM 100
VoiceVideo
Nodes hellip
SME 100 Nodes
Other
clusters
PAWS API
bull Management application
bull Comes with UCM 100(1) license
bull Otherwise ldquofreerdquo
bull Replaces PAWS-M
bull What does it do
bull Install Upgrade Readdress applications
bull Migrate MCSVM or VMVM
bull Multi-node multi-cluster multi-app automation
Direct Migration Support from CUCM versions to CUCM 100+
61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X
Migration support while
hellip keeping old IPhostname for all cluster nodes
hellip changing IPhostname for one or more nodes
hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM Upgrade Central
CUCM v91 and v100
UnityUnity Connection
MeetingPlace
Presence Server
Contact Center Express
Attendant Console
ANDTEK Application Server
License Count Usage report
Support and Collateral for BE6KBE7K
Support for English French German
Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526
Web Tool httptoolsciscocomcucstupgradeindexjsp
Readiness Assessment iPad App
Share
contentwebex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail
Option
Search corporate
directory
Video calls
MP
Collaboration Edge Expressway
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Record any network connected call regardless of device location or geography
ndash Centralize or distribute call recordings based on network topology
ndash Capture Mobility calls routed using Single Number Reach and Extend amp Connect features
ndash Network intelligence automatically selects the right gateway
Meets recording regulations for SOX compliance
Saves backhauling media from branch sites across limited bandwidth links
Recording
server
Service
Provider
Mobile POTS
Cisco Extend amp
Connect
Cisco IP
Phones
TDM
SIP
Network-based Recording
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Video-Enabled Contact Centre
Video on Hold (for Remote Expert)
ndash Improve Customer interactions with Cisco Video-enabled Contact Center Enterprise
ndash Play Video on Hold streams using Cisco Media Sense
ndash Agents can select and manage video streams and the Customerrsquos experience from their CTI desktop
Video Awareness for CTI Applications
ndash Enables CTI Applications to determine when Devices and Callers are video-enabled
ndash Contact Center applications can use this information to match incoming video-capable Callers with Agents who have video-enabled devices
Unified CM
Cisco MediaSense
Video Servers Customer
Agent
Video Call
Video on Hold
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Self-Care UC Settings Easy Intuitive and Everywhere
15
Access to the UC suite for managing
Phones Call Settings Voice Mail Settings
conference scheduling and more
Collectively manage ldquoMy Phonesrdquo
Access the same Self-Care from the
browser in Jabber or directly from
supported Phones
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Admin Set Templates ampSync Users from
corporate directory
User
Plugs in phone or installs
Jabber
User
Logs In Done Start Collaborate
Self Provisioning
Empower Users to Provision Their Own Phone As Easy as
Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users
Lower Opex + Higher productivity
bullZero Touch to add user once set up
bullInstant service enablement for user
bullReduce partner support costs
bullMultiple languages support
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend amp Connect Enhancements
User-based provisioning ndash Automatic feature configuration no
Administrator intervention required
Mobility Interoperability ndash Enables users to take advantage of Cisco
Mobility and ExtendConnect features concurrently
Manage feature settings from the User Care Portal
Forwarding control ndash Supports interoperability with third-party
voicemail systems
Nailed-up call flow ndash Maintains connection to remote device
between calls for faster call delivery
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Enhanced Locations Call Admission Control
UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service
UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)
ndashBetter Locations CAC decisions for EMCC calls
ndashAlternative to RSVP CAC for EMCC
UCM
UCM
ldquoLocations Bandwidth Managerrdquo
media stream
Audio always requires the same amount of bandwidth
after the negotiation
Video is adaptive in nature and CAC is not accurate
CAC for Audio
Donrsquot use CAC for Video due to endpoints media rate
adaptation
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Network Modeling - Concepts
Administrator builds a Network Model using locations and links
A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling
Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link
Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations
UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths
The Effective paths are the paths with the ldquoleast cumulative weightrdquo
UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location
B
A
C
D
F
Deduct BW
Deduct BW
Deduct BW
Location
Link
Effective Path
E
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM 100 Dial Plan Enhancements
Enhancements to simplify +E164 dial plan approach
ndashUrgent priority for Directory Numbers
ndashTranslation Pattern Calling Search Space Inheritance
ndashMultiple Local Route Groups
ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways
ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways
bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
2
1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential
Intercluster Lookup Service (ILS)
URI Route String
mikeciscocom clusterAciscocom
joeciscocom clusterBciscocom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
22
Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters
joeciscocom
ClusterBciscocom
Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs
8112XXXX
ClusterBciscocom
Dials
81128914
Global Dial Plan Replication
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23
CUCM 100(1)+ Virtual-only
CUCM 43 to 71 MCS only
MCS
CUCM 80(2) to 91 MCS or Virtual
MCS
or X
X
BE6K 85+ No change
CUCN 10X Supported Platforms
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Platform Options
Tested Reference
Configuration
(TRC) 1
2
B200 M3
B230 M2
B440 M2
C260 M2
Specs-Based
(Software)
VMware Supported
Servers
C220 M3
C240 M3
24
Unified Communications 10x Licensing amp Migration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
License Migration Process
bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo
Pre-9x Licenses With UCSS Contract
No Licensing Cost 91(2) or 100 Licenses
Same Licensing
CapabilityCapacity
Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days
Process to Obtain Licenses (100 Manual Support)
bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)
Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27
Cisco Collaboration Systems Release 10 Licensing Summary
Personal Multiparty + + + +
WebEx Conferencing + + + +
Unity Connection + + +
Expressway NA NA
Jabber UC NA NA
Jabber IMP
Prime Collaboration
of Devices Supported Multiple Multiple Two One One One
CUWL Professional
CUWL Standard
UCL Enhanced Plus
Enhanced
UCL Basic
UCL Essential
CPE amp Hosted
CPE amp Hosted
Personal Multiparty
Allows for up to 4 parties in a video
conference included in CUWL Pro
WebEx Conferencing
One Named User license for both WebEx Meeting
Center (1 year) AND WebEx Meetings Server
included in CUWL Pro
Expressway Remote Worker
Firewall traversal for voice and video included in
UCL Enhanced amp above
-------------------------
Firewall traversal for IMampP included with all UCM
licenses
Prime Collaboration
Cisco Prime Collaboration Standard included with
CUCM
= included w license
+ = optional add-on NA = not available w license
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28
Personal Multiparty ndash Four-Way Calling
bull Named host four-party license for multiparty video and audio
with content sharing
bull Flexible service levels from 360p to HD 720p30
bull Support for unscheduled or rendezvous meetings
Licenses available
Within Ciscoreg Unified Workshop License Professional with CSR 100
Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Prime Collaboration 100 Standard Advanced Feature Highlights
Provisioning
Assurance
Analytics
Advanced -
Optional
Standard -
Included
bull Single cluster
bull Provisions collaboration services
bull Two levels of RBAC for delegation
bull Audit log across multiple services
bull Single cluster batch
bull Single cluster
bull Voice and video fault
bull Performance metrics
bull Email notifications
Not available ndash Advanced offer only
Includes all Standard features plus
bull Multi-cluster in a single instance
bull APIs for integration
bull Process workflow
bull Advanced RBAC
bull Infrastructure templates
Includes all Standard features plus
bull Multi-cluster in a single instance
bull Detailed endpoint monitoring
bull Deep video session monitoring
bull Multi-level RBAC and grouping
bull Diagnostic tests and more
Long-term reporting and analysis
bull Technology usage
bull Traffic analytics
bull Capacity planning
bull Asset usage
bull Quality of service
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30
UCL Essential
UCL Basic
UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional
Analog
3905 6901
6921
6911
Fax
TelePresence Room
MX Profile Series
System Codecs and Quickset Platforms
99xx
89xx
792x
Jabber Mobile
Third Party SIP EX60 EX90
7937 8831
TX CTS T Series
79xx
DX650
69xx
Jabber Desktop
78xx
7821
CUCM 100 Licensing Summary Cont
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31
bull Aligning with Cisco Prime suite of management products
bull Independent standalone product with independent release cycle
bull Positioned to support other Cisco products
bull Standalone installationbackuprestore (iso) and OVA
bull 4 GB RAM bull 1 CPU bull 50 GB hard disk
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Prime Collaboration Deployment PCD
hellip hellip
CUCM 100
IM amp Presence
Nodes
CUCM 100
VoiceVideo
Nodes hellip
SME 100 Nodes
Other
clusters
PAWS API
bull Management application
bull Comes with UCM 100(1) license
bull Otherwise ldquofreerdquo
bull Replaces PAWS-M
bull What does it do
bull Install Upgrade Readdress applications
bull Migrate MCSVM or VMVM
bull Multi-node multi-cluster multi-app automation
Direct Migration Support from CUCM versions to CUCM 100+
61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X
Migration support while
hellip keeping old IPhostname for all cluster nodes
hellip changing IPhostname for one or more nodes
hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM Upgrade Central
CUCM v91 and v100
UnityUnity Connection
MeetingPlace
Presence Server
Contact Center Express
Attendant Console
ANDTEK Application Server
License Count Usage report
Support and Collateral for BE6KBE7K
Support for English French German
Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526
Web Tool httptoolsciscocomcucstupgradeindexjsp
Readiness Assessment iPad App
Share
contentwebex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail
Option
Search corporate
directory
Video calls
MP
Collaboration Edge Expressway
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Video-Enabled Contact Centre
Video on Hold (for Remote Expert)
ndash Improve Customer interactions with Cisco Video-enabled Contact Center Enterprise
ndash Play Video on Hold streams using Cisco Media Sense
ndash Agents can select and manage video streams and the Customerrsquos experience from their CTI desktop
Video Awareness for CTI Applications
ndash Enables CTI Applications to determine when Devices and Callers are video-enabled
ndash Contact Center applications can use this information to match incoming video-capable Callers with Agents who have video-enabled devices
Unified CM
Cisco MediaSense
Video Servers Customer
Agent
Video Call
Video on Hold
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Self-Care UC Settings Easy Intuitive and Everywhere
15
Access to the UC suite for managing
Phones Call Settings Voice Mail Settings
conference scheduling and more
Collectively manage ldquoMy Phonesrdquo
Access the same Self-Care from the
browser in Jabber or directly from
supported Phones
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Admin Set Templates ampSync Users from
corporate directory
User
Plugs in phone or installs
Jabber
User
Logs In Done Start Collaborate
Self Provisioning
Empower Users to Provision Their Own Phone As Easy as
Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users
Lower Opex + Higher productivity
bullZero Touch to add user once set up
bullInstant service enablement for user
bullReduce partner support costs
bullMultiple languages support
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend amp Connect Enhancements
User-based provisioning ndash Automatic feature configuration no
Administrator intervention required
Mobility Interoperability ndash Enables users to take advantage of Cisco
Mobility and ExtendConnect features concurrently
Manage feature settings from the User Care Portal
Forwarding control ndash Supports interoperability with third-party
voicemail systems
Nailed-up call flow ndash Maintains connection to remote device
between calls for faster call delivery
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Enhanced Locations Call Admission Control
UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service
UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)
ndashBetter Locations CAC decisions for EMCC calls
ndashAlternative to RSVP CAC for EMCC
UCM
UCM
ldquoLocations Bandwidth Managerrdquo
media stream
Audio always requires the same amount of bandwidth
after the negotiation
Video is adaptive in nature and CAC is not accurate
CAC for Audio
Donrsquot use CAC for Video due to endpoints media rate
adaptation
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Network Modeling - Concepts
Administrator builds a Network Model using locations and links
A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling
Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link
Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations
UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths
The Effective paths are the paths with the ldquoleast cumulative weightrdquo
UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location
B
A
C
D
F
Deduct BW
Deduct BW
Deduct BW
Location
Link
Effective Path
E
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM 100 Dial Plan Enhancements
Enhancements to simplify +E164 dial plan approach
ndashUrgent priority for Directory Numbers
ndashTranslation Pattern Calling Search Space Inheritance
ndashMultiple Local Route Groups
ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways
ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways
bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
2
1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential
Intercluster Lookup Service (ILS)
URI Route String
mikeciscocom clusterAciscocom
joeciscocom clusterBciscocom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
22
Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters
joeciscocom
ClusterBciscocom
Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs
8112XXXX
ClusterBciscocom
Dials
81128914
Global Dial Plan Replication
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23
CUCM 100(1)+ Virtual-only
CUCM 43 to 71 MCS only
MCS
CUCM 80(2) to 91 MCS or Virtual
MCS
or X
X
BE6K 85+ No change
CUCN 10X Supported Platforms
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Platform Options
Tested Reference
Configuration
(TRC) 1
2
B200 M3
B230 M2
B440 M2
C260 M2
Specs-Based
(Software)
VMware Supported
Servers
C220 M3
C240 M3
24
Unified Communications 10x Licensing amp Migration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
License Migration Process
bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo
Pre-9x Licenses With UCSS Contract
No Licensing Cost 91(2) or 100 Licenses
Same Licensing
CapabilityCapacity
Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days
Process to Obtain Licenses (100 Manual Support)
bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)
Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27
Cisco Collaboration Systems Release 10 Licensing Summary
Personal Multiparty + + + +
WebEx Conferencing + + + +
Unity Connection + + +
Expressway NA NA
Jabber UC NA NA
Jabber IMP
Prime Collaboration
of Devices Supported Multiple Multiple Two One One One
CUWL Professional
CUWL Standard
UCL Enhanced Plus
Enhanced
UCL Basic
UCL Essential
CPE amp Hosted
CPE amp Hosted
Personal Multiparty
Allows for up to 4 parties in a video
conference included in CUWL Pro
WebEx Conferencing
One Named User license for both WebEx Meeting
Center (1 year) AND WebEx Meetings Server
included in CUWL Pro
Expressway Remote Worker
Firewall traversal for voice and video included in
UCL Enhanced amp above
-------------------------
Firewall traversal for IMampP included with all UCM
licenses
Prime Collaboration
Cisco Prime Collaboration Standard included with
CUCM
= included w license
+ = optional add-on NA = not available w license
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28
Personal Multiparty ndash Four-Way Calling
bull Named host four-party license for multiparty video and audio
with content sharing
bull Flexible service levels from 360p to HD 720p30
bull Support for unscheduled or rendezvous meetings
Licenses available
Within Ciscoreg Unified Workshop License Professional with CSR 100
Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Prime Collaboration 100 Standard Advanced Feature Highlights
Provisioning
Assurance
Analytics
Advanced -
Optional
Standard -
Included
bull Single cluster
bull Provisions collaboration services
bull Two levels of RBAC for delegation
bull Audit log across multiple services
bull Single cluster batch
bull Single cluster
bull Voice and video fault
bull Performance metrics
bull Email notifications
Not available ndash Advanced offer only
Includes all Standard features plus
bull Multi-cluster in a single instance
bull APIs for integration
bull Process workflow
bull Advanced RBAC
bull Infrastructure templates
Includes all Standard features plus
bull Multi-cluster in a single instance
bull Detailed endpoint monitoring
bull Deep video session monitoring
bull Multi-level RBAC and grouping
bull Diagnostic tests and more
Long-term reporting and analysis
bull Technology usage
bull Traffic analytics
bull Capacity planning
bull Asset usage
bull Quality of service
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30
UCL Essential
UCL Basic
UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional
Analog
3905 6901
6921
6911
Fax
TelePresence Room
MX Profile Series
System Codecs and Quickset Platforms
99xx
89xx
792x
Jabber Mobile
Third Party SIP EX60 EX90
7937 8831
TX CTS T Series
79xx
DX650
69xx
Jabber Desktop
78xx
7821
CUCM 100 Licensing Summary Cont
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31
bull Aligning with Cisco Prime suite of management products
bull Independent standalone product with independent release cycle
bull Positioned to support other Cisco products
bull Standalone installationbackuprestore (iso) and OVA
bull 4 GB RAM bull 1 CPU bull 50 GB hard disk
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Prime Collaboration Deployment PCD
hellip hellip
CUCM 100
IM amp Presence
Nodes
CUCM 100
VoiceVideo
Nodes hellip
SME 100 Nodes
Other
clusters
PAWS API
bull Management application
bull Comes with UCM 100(1) license
bull Otherwise ldquofreerdquo
bull Replaces PAWS-M
bull What does it do
bull Install Upgrade Readdress applications
bull Migrate MCSVM or VMVM
bull Multi-node multi-cluster multi-app automation
Direct Migration Support from CUCM versions to CUCM 100+
61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X
Migration support while
hellip keeping old IPhostname for all cluster nodes
hellip changing IPhostname for one or more nodes
hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM Upgrade Central
CUCM v91 and v100
UnityUnity Connection
MeetingPlace
Presence Server
Contact Center Express
Attendant Console
ANDTEK Application Server
License Count Usage report
Support and Collateral for BE6KBE7K
Support for English French German
Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526
Web Tool httptoolsciscocomcucstupgradeindexjsp
Readiness Assessment iPad App
Share
contentwebex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail
Option
Search corporate
directory
Video calls
MP
Collaboration Edge Expressway
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Self-Care UC Settings Easy Intuitive and Everywhere
15
Access to the UC suite for managing
Phones Call Settings Voice Mail Settings
conference scheduling and more
Collectively manage ldquoMy Phonesrdquo
Access the same Self-Care from the
browser in Jabber or directly from
supported Phones
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Admin Set Templates ampSync Users from
corporate directory
User
Plugs in phone or installs
Jabber
User
Logs In Done Start Collaborate
Self Provisioning
Empower Users to Provision Their Own Phone As Easy as
Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users
Lower Opex + Higher productivity
bullZero Touch to add user once set up
bullInstant service enablement for user
bullReduce partner support costs
bullMultiple languages support
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend amp Connect Enhancements
User-based provisioning ndash Automatic feature configuration no
Administrator intervention required
Mobility Interoperability ndash Enables users to take advantage of Cisco
Mobility and ExtendConnect features concurrently
Manage feature settings from the User Care Portal
Forwarding control ndash Supports interoperability with third-party
voicemail systems
Nailed-up call flow ndash Maintains connection to remote device
between calls for faster call delivery
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Enhanced Locations Call Admission Control
UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service
UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)
ndashBetter Locations CAC decisions for EMCC calls
ndashAlternative to RSVP CAC for EMCC
UCM
UCM
ldquoLocations Bandwidth Managerrdquo
media stream
Audio always requires the same amount of bandwidth
after the negotiation
Video is adaptive in nature and CAC is not accurate
CAC for Audio
Donrsquot use CAC for Video due to endpoints media rate
adaptation
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Network Modeling - Concepts
Administrator builds a Network Model using locations and links
A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling
Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link
Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations
UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths
The Effective paths are the paths with the ldquoleast cumulative weightrdquo
UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location
B
A
C
D
F
Deduct BW
Deduct BW
Deduct BW
Location
Link
Effective Path
E
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM 100 Dial Plan Enhancements
Enhancements to simplify +E164 dial plan approach
ndashUrgent priority for Directory Numbers
ndashTranslation Pattern Calling Search Space Inheritance
ndashMultiple Local Route Groups
ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways
ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways
bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
2
1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential
Intercluster Lookup Service (ILS)
URI Route String
mikeciscocom clusterAciscocom
joeciscocom clusterBciscocom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
22
Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters
joeciscocom
ClusterBciscocom
Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs
8112XXXX
ClusterBciscocom
Dials
81128914
Global Dial Plan Replication
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23
CUCM 100(1)+ Virtual-only
CUCM 43 to 71 MCS only
MCS
CUCM 80(2) to 91 MCS or Virtual
MCS
or X
X
BE6K 85+ No change
CUCN 10X Supported Platforms
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Platform Options
Tested Reference
Configuration
(TRC) 1
2
B200 M3
B230 M2
B440 M2
C260 M2
Specs-Based
(Software)
VMware Supported
Servers
C220 M3
C240 M3
24
Unified Communications 10x Licensing amp Migration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
License Migration Process
bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo
Pre-9x Licenses With UCSS Contract
No Licensing Cost 91(2) or 100 Licenses
Same Licensing
CapabilityCapacity
Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days
Process to Obtain Licenses (100 Manual Support)
bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)
Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27
Cisco Collaboration Systems Release 10 Licensing Summary
Personal Multiparty + + + +
WebEx Conferencing + + + +
Unity Connection + + +
Expressway NA NA
Jabber UC NA NA
Jabber IMP
Prime Collaboration
of Devices Supported Multiple Multiple Two One One One
CUWL Professional
CUWL Standard
UCL Enhanced Plus
Enhanced
UCL Basic
UCL Essential
CPE amp Hosted
CPE amp Hosted
Personal Multiparty
Allows for up to 4 parties in a video
conference included in CUWL Pro
WebEx Conferencing
One Named User license for both WebEx Meeting
Center (1 year) AND WebEx Meetings Server
included in CUWL Pro
Expressway Remote Worker
Firewall traversal for voice and video included in
UCL Enhanced amp above
-------------------------
Firewall traversal for IMampP included with all UCM
licenses
Prime Collaboration
Cisco Prime Collaboration Standard included with
CUCM
= included w license
+ = optional add-on NA = not available w license
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28
Personal Multiparty ndash Four-Way Calling
bull Named host four-party license for multiparty video and audio
with content sharing
bull Flexible service levels from 360p to HD 720p30
bull Support for unscheduled or rendezvous meetings
Licenses available
Within Ciscoreg Unified Workshop License Professional with CSR 100
Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Prime Collaboration 100 Standard Advanced Feature Highlights
Provisioning
Assurance
Analytics
Advanced -
Optional
Standard -
Included
bull Single cluster
bull Provisions collaboration services
bull Two levels of RBAC for delegation
bull Audit log across multiple services
bull Single cluster batch
bull Single cluster
bull Voice and video fault
bull Performance metrics
bull Email notifications
Not available ndash Advanced offer only
Includes all Standard features plus
bull Multi-cluster in a single instance
bull APIs for integration
bull Process workflow
bull Advanced RBAC
bull Infrastructure templates
Includes all Standard features plus
bull Multi-cluster in a single instance
bull Detailed endpoint monitoring
bull Deep video session monitoring
bull Multi-level RBAC and grouping
bull Diagnostic tests and more
Long-term reporting and analysis
bull Technology usage
bull Traffic analytics
bull Capacity planning
bull Asset usage
bull Quality of service
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30
UCL Essential
UCL Basic
UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional
Analog
3905 6901
6921
6911
Fax
TelePresence Room
MX Profile Series
System Codecs and Quickset Platforms
99xx
89xx
792x
Jabber Mobile
Third Party SIP EX60 EX90
7937 8831
TX CTS T Series
79xx
DX650
69xx
Jabber Desktop
78xx
7821
CUCM 100 Licensing Summary Cont
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31
bull Aligning with Cisco Prime suite of management products
bull Independent standalone product with independent release cycle
bull Positioned to support other Cisco products
bull Standalone installationbackuprestore (iso) and OVA
bull 4 GB RAM bull 1 CPU bull 50 GB hard disk
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Prime Collaboration Deployment PCD
hellip hellip
CUCM 100
IM amp Presence
Nodes
CUCM 100
VoiceVideo
Nodes hellip
SME 100 Nodes
Other
clusters
PAWS API
bull Management application
bull Comes with UCM 100(1) license
bull Otherwise ldquofreerdquo
bull Replaces PAWS-M
bull What does it do
bull Install Upgrade Readdress applications
bull Migrate MCSVM or VMVM
bull Multi-node multi-cluster multi-app automation
Direct Migration Support from CUCM versions to CUCM 100+
61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X
Migration support while
hellip keeping old IPhostname for all cluster nodes
hellip changing IPhostname for one or more nodes
hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM Upgrade Central
CUCM v91 and v100
UnityUnity Connection
MeetingPlace
Presence Server
Contact Center Express
Attendant Console
ANDTEK Application Server
License Count Usage report
Support and Collateral for BE6KBE7K
Support for English French German
Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526
Web Tool httptoolsciscocomcucstupgradeindexjsp
Readiness Assessment iPad App
Share
contentwebex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail
Option
Search corporate
directory
Video calls
MP
Collaboration Edge Expressway
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Admin Set Templates ampSync Users from
corporate directory
User
Plugs in phone or installs
Jabber
User
Logs In Done Start Collaborate
Self Provisioning
Empower Users to Provision Their Own Phone As Easy as
Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users
Lower Opex + Higher productivity
bullZero Touch to add user once set up
bullInstant service enablement for user
bullReduce partner support costs
bullMultiple languages support
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend amp Connect Enhancements
User-based provisioning ndash Automatic feature configuration no
Administrator intervention required
Mobility Interoperability ndash Enables users to take advantage of Cisco
Mobility and ExtendConnect features concurrently
Manage feature settings from the User Care Portal
Forwarding control ndash Supports interoperability with third-party
voicemail systems
Nailed-up call flow ndash Maintains connection to remote device
between calls for faster call delivery
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Enhanced Locations Call Admission Control
UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service
UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)
ndashBetter Locations CAC decisions for EMCC calls
ndashAlternative to RSVP CAC for EMCC
UCM
UCM
ldquoLocations Bandwidth Managerrdquo
media stream
Audio always requires the same amount of bandwidth
after the negotiation
Video is adaptive in nature and CAC is not accurate
CAC for Audio
Donrsquot use CAC for Video due to endpoints media rate
adaptation
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Network Modeling - Concepts
Administrator builds a Network Model using locations and links
A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling
Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link
Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations
UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths
The Effective paths are the paths with the ldquoleast cumulative weightrdquo
UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location
B
A
C
D
F
Deduct BW
Deduct BW
Deduct BW
Location
Link
Effective Path
E
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM 100 Dial Plan Enhancements
Enhancements to simplify +E164 dial plan approach
ndashUrgent priority for Directory Numbers
ndashTranslation Pattern Calling Search Space Inheritance
ndashMultiple Local Route Groups
ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways
ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways
bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
2
1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential
Intercluster Lookup Service (ILS)
URI Route String
mikeciscocom clusterAciscocom
joeciscocom clusterBciscocom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
22
Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters
joeciscocom
ClusterBciscocom
Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs
8112XXXX
ClusterBciscocom
Dials
81128914
Global Dial Plan Replication
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23
CUCM 100(1)+ Virtual-only
CUCM 43 to 71 MCS only
MCS
CUCM 80(2) to 91 MCS or Virtual
MCS
or X
X
BE6K 85+ No change
CUCN 10X Supported Platforms
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Platform Options
Tested Reference
Configuration
(TRC) 1
2
B200 M3
B230 M2
B440 M2
C260 M2
Specs-Based
(Software)
VMware Supported
Servers
C220 M3
C240 M3
24
Unified Communications 10x Licensing amp Migration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
License Migration Process
bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo
Pre-9x Licenses With UCSS Contract
No Licensing Cost 91(2) or 100 Licenses
Same Licensing
CapabilityCapacity
Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days
Process to Obtain Licenses (100 Manual Support)
bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)
Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27
Cisco Collaboration Systems Release 10 Licensing Summary
Personal Multiparty + + + +
WebEx Conferencing + + + +
Unity Connection + + +
Expressway NA NA
Jabber UC NA NA
Jabber IMP
Prime Collaboration
of Devices Supported Multiple Multiple Two One One One
CUWL Professional
CUWL Standard
UCL Enhanced Plus
Enhanced
UCL Basic
UCL Essential
CPE amp Hosted
CPE amp Hosted
Personal Multiparty
Allows for up to 4 parties in a video
conference included in CUWL Pro
WebEx Conferencing
One Named User license for both WebEx Meeting
Center (1 year) AND WebEx Meetings Server
included in CUWL Pro
Expressway Remote Worker
Firewall traversal for voice and video included in
UCL Enhanced amp above
-------------------------
Firewall traversal for IMampP included with all UCM
licenses
Prime Collaboration
Cisco Prime Collaboration Standard included with
CUCM
= included w license
+ = optional add-on NA = not available w license
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28
Personal Multiparty ndash Four-Way Calling
bull Named host four-party license for multiparty video and audio
with content sharing
bull Flexible service levels from 360p to HD 720p30
bull Support for unscheduled or rendezvous meetings
Licenses available
Within Ciscoreg Unified Workshop License Professional with CSR 100
Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Prime Collaboration 100 Standard Advanced Feature Highlights
Provisioning
Assurance
Analytics
Advanced -
Optional
Standard -
Included
bull Single cluster
bull Provisions collaboration services
bull Two levels of RBAC for delegation
bull Audit log across multiple services
bull Single cluster batch
bull Single cluster
bull Voice and video fault
bull Performance metrics
bull Email notifications
Not available ndash Advanced offer only
Includes all Standard features plus
bull Multi-cluster in a single instance
bull APIs for integration
bull Process workflow
bull Advanced RBAC
bull Infrastructure templates
Includes all Standard features plus
bull Multi-cluster in a single instance
bull Detailed endpoint monitoring
bull Deep video session monitoring
bull Multi-level RBAC and grouping
bull Diagnostic tests and more
Long-term reporting and analysis
bull Technology usage
bull Traffic analytics
bull Capacity planning
bull Asset usage
bull Quality of service
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30
UCL Essential
UCL Basic
UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional
Analog
3905 6901
6921
6911
Fax
TelePresence Room
MX Profile Series
System Codecs and Quickset Platforms
99xx
89xx
792x
Jabber Mobile
Third Party SIP EX60 EX90
7937 8831
TX CTS T Series
79xx
DX650
69xx
Jabber Desktop
78xx
7821
CUCM 100 Licensing Summary Cont
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31
bull Aligning with Cisco Prime suite of management products
bull Independent standalone product with independent release cycle
bull Positioned to support other Cisco products
bull Standalone installationbackuprestore (iso) and OVA
bull 4 GB RAM bull 1 CPU bull 50 GB hard disk
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Prime Collaboration Deployment PCD
hellip hellip
CUCM 100
IM amp Presence
Nodes
CUCM 100
VoiceVideo
Nodes hellip
SME 100 Nodes
Other
clusters
PAWS API
bull Management application
bull Comes with UCM 100(1) license
bull Otherwise ldquofreerdquo
bull Replaces PAWS-M
bull What does it do
bull Install Upgrade Readdress applications
bull Migrate MCSVM or VMVM
bull Multi-node multi-cluster multi-app automation
Direct Migration Support from CUCM versions to CUCM 100+
61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X
Migration support while
hellip keeping old IPhostname for all cluster nodes
hellip changing IPhostname for one or more nodes
hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM Upgrade Central
CUCM v91 and v100
UnityUnity Connection
MeetingPlace
Presence Server
Contact Center Express
Attendant Console
ANDTEK Application Server
License Count Usage report
Support and Collateral for BE6KBE7K
Support for English French German
Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526
Web Tool httptoolsciscocomcucstupgradeindexjsp
Readiness Assessment iPad App
Share
contentwebex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail
Option
Search corporate
directory
Video calls
MP
Collaboration Edge Expressway
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend amp Connect Enhancements
User-based provisioning ndash Automatic feature configuration no
Administrator intervention required
Mobility Interoperability ndash Enables users to take advantage of Cisco
Mobility and ExtendConnect features concurrently
Manage feature settings from the User Care Portal
Forwarding control ndash Supports interoperability with third-party
voicemail systems
Nailed-up call flow ndash Maintains connection to remote device
between calls for faster call delivery
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Enhanced Locations Call Admission Control
UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service
UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)
ndashBetter Locations CAC decisions for EMCC calls
ndashAlternative to RSVP CAC for EMCC
UCM
UCM
ldquoLocations Bandwidth Managerrdquo
media stream
Audio always requires the same amount of bandwidth
after the negotiation
Video is adaptive in nature and CAC is not accurate
CAC for Audio
Donrsquot use CAC for Video due to endpoints media rate
adaptation
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Network Modeling - Concepts
Administrator builds a Network Model using locations and links
A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling
Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link
Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations
UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths
The Effective paths are the paths with the ldquoleast cumulative weightrdquo
UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location
B
A
C
D
F
Deduct BW
Deduct BW
Deduct BW
Location
Link
Effective Path
E
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM 100 Dial Plan Enhancements
Enhancements to simplify +E164 dial plan approach
ndashUrgent priority for Directory Numbers
ndashTranslation Pattern Calling Search Space Inheritance
ndashMultiple Local Route Groups
ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways
ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways
bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
2
1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential
Intercluster Lookup Service (ILS)
URI Route String
mikeciscocom clusterAciscocom
joeciscocom clusterBciscocom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
22
Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters
joeciscocom
ClusterBciscocom
Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs
8112XXXX
ClusterBciscocom
Dials
81128914
Global Dial Plan Replication
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23
CUCM 100(1)+ Virtual-only
CUCM 43 to 71 MCS only
MCS
CUCM 80(2) to 91 MCS or Virtual
MCS
or X
X
BE6K 85+ No change
CUCN 10X Supported Platforms
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Platform Options
Tested Reference
Configuration
(TRC) 1
2
B200 M3
B230 M2
B440 M2
C260 M2
Specs-Based
(Software)
VMware Supported
Servers
C220 M3
C240 M3
24
Unified Communications 10x Licensing amp Migration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
License Migration Process
bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo
Pre-9x Licenses With UCSS Contract
No Licensing Cost 91(2) or 100 Licenses
Same Licensing
CapabilityCapacity
Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days
Process to Obtain Licenses (100 Manual Support)
bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)
Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27
Cisco Collaboration Systems Release 10 Licensing Summary
Personal Multiparty + + + +
WebEx Conferencing + + + +
Unity Connection + + +
Expressway NA NA
Jabber UC NA NA
Jabber IMP
Prime Collaboration
of Devices Supported Multiple Multiple Two One One One
CUWL Professional
CUWL Standard
UCL Enhanced Plus
Enhanced
UCL Basic
UCL Essential
CPE amp Hosted
CPE amp Hosted
Personal Multiparty
Allows for up to 4 parties in a video
conference included in CUWL Pro
WebEx Conferencing
One Named User license for both WebEx Meeting
Center (1 year) AND WebEx Meetings Server
included in CUWL Pro
Expressway Remote Worker
Firewall traversal for voice and video included in
UCL Enhanced amp above
-------------------------
Firewall traversal for IMampP included with all UCM
licenses
Prime Collaboration
Cisco Prime Collaboration Standard included with
CUCM
= included w license
+ = optional add-on NA = not available w license
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28
Personal Multiparty ndash Four-Way Calling
bull Named host four-party license for multiparty video and audio
with content sharing
bull Flexible service levels from 360p to HD 720p30
bull Support for unscheduled or rendezvous meetings
Licenses available
Within Ciscoreg Unified Workshop License Professional with CSR 100
Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Prime Collaboration 100 Standard Advanced Feature Highlights
Provisioning
Assurance
Analytics
Advanced -
Optional
Standard -
Included
bull Single cluster
bull Provisions collaboration services
bull Two levels of RBAC for delegation
bull Audit log across multiple services
bull Single cluster batch
bull Single cluster
bull Voice and video fault
bull Performance metrics
bull Email notifications
Not available ndash Advanced offer only
Includes all Standard features plus
bull Multi-cluster in a single instance
bull APIs for integration
bull Process workflow
bull Advanced RBAC
bull Infrastructure templates
Includes all Standard features plus
bull Multi-cluster in a single instance
bull Detailed endpoint monitoring
bull Deep video session monitoring
bull Multi-level RBAC and grouping
bull Diagnostic tests and more
Long-term reporting and analysis
bull Technology usage
bull Traffic analytics
bull Capacity planning
bull Asset usage
bull Quality of service
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30
UCL Essential
UCL Basic
UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional
Analog
3905 6901
6921
6911
Fax
TelePresence Room
MX Profile Series
System Codecs and Quickset Platforms
99xx
89xx
792x
Jabber Mobile
Third Party SIP EX60 EX90
7937 8831
TX CTS T Series
79xx
DX650
69xx
Jabber Desktop
78xx
7821
CUCM 100 Licensing Summary Cont
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31
bull Aligning with Cisco Prime suite of management products
bull Independent standalone product with independent release cycle
bull Positioned to support other Cisco products
bull Standalone installationbackuprestore (iso) and OVA
bull 4 GB RAM bull 1 CPU bull 50 GB hard disk
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Prime Collaboration Deployment PCD
hellip hellip
CUCM 100
IM amp Presence
Nodes
CUCM 100
VoiceVideo
Nodes hellip
SME 100 Nodes
Other
clusters
PAWS API
bull Management application
bull Comes with UCM 100(1) license
bull Otherwise ldquofreerdquo
bull Replaces PAWS-M
bull What does it do
bull Install Upgrade Readdress applications
bull Migrate MCSVM or VMVM
bull Multi-node multi-cluster multi-app automation
Direct Migration Support from CUCM versions to CUCM 100+
61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X
Migration support while
hellip keeping old IPhostname for all cluster nodes
hellip changing IPhostname for one or more nodes
hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM Upgrade Central
CUCM v91 and v100
UnityUnity Connection
MeetingPlace
Presence Server
Contact Center Express
Attendant Console
ANDTEK Application Server
License Count Usage report
Support and Collateral for BE6KBE7K
Support for English French German
Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526
Web Tool httptoolsciscocomcucstupgradeindexjsp
Readiness Assessment iPad App
Share
contentwebex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail
Option
Search corporate
directory
Video calls
MP
Collaboration Edge Expressway
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Enhanced Locations Call Admission Control
UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service
UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)
ndashBetter Locations CAC decisions for EMCC calls
ndashAlternative to RSVP CAC for EMCC
UCM
UCM
ldquoLocations Bandwidth Managerrdquo
media stream
Audio always requires the same amount of bandwidth
after the negotiation
Video is adaptive in nature and CAC is not accurate
CAC for Audio
Donrsquot use CAC for Video due to endpoints media rate
adaptation
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Network Modeling - Concepts
Administrator builds a Network Model using locations and links
A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling
Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link
Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations
UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths
The Effective paths are the paths with the ldquoleast cumulative weightrdquo
UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location
B
A
C
D
F
Deduct BW
Deduct BW
Deduct BW
Location
Link
Effective Path
E
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM 100 Dial Plan Enhancements
Enhancements to simplify +E164 dial plan approach
ndashUrgent priority for Directory Numbers
ndashTranslation Pattern Calling Search Space Inheritance
ndashMultiple Local Route Groups
ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways
ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways
bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
2
1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential
Intercluster Lookup Service (ILS)
URI Route String
mikeciscocom clusterAciscocom
joeciscocom clusterBciscocom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
22
Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters
joeciscocom
ClusterBciscocom
Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs
8112XXXX
ClusterBciscocom
Dials
81128914
Global Dial Plan Replication
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23
CUCM 100(1)+ Virtual-only
CUCM 43 to 71 MCS only
MCS
CUCM 80(2) to 91 MCS or Virtual
MCS
or X
X
BE6K 85+ No change
CUCN 10X Supported Platforms
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Platform Options
Tested Reference
Configuration
(TRC) 1
2
B200 M3
B230 M2
B440 M2
C260 M2
Specs-Based
(Software)
VMware Supported
Servers
C220 M3
C240 M3
24
Unified Communications 10x Licensing amp Migration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
License Migration Process
bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo
Pre-9x Licenses With UCSS Contract
No Licensing Cost 91(2) or 100 Licenses
Same Licensing
CapabilityCapacity
Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days
Process to Obtain Licenses (100 Manual Support)
bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)
Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27
Cisco Collaboration Systems Release 10 Licensing Summary
Personal Multiparty + + + +
WebEx Conferencing + + + +
Unity Connection + + +
Expressway NA NA
Jabber UC NA NA
Jabber IMP
Prime Collaboration
of Devices Supported Multiple Multiple Two One One One
CUWL Professional
CUWL Standard
UCL Enhanced Plus
Enhanced
UCL Basic
UCL Essential
CPE amp Hosted
CPE amp Hosted
Personal Multiparty
Allows for up to 4 parties in a video
conference included in CUWL Pro
WebEx Conferencing
One Named User license for both WebEx Meeting
Center (1 year) AND WebEx Meetings Server
included in CUWL Pro
Expressway Remote Worker
Firewall traversal for voice and video included in
UCL Enhanced amp above
-------------------------
Firewall traversal for IMampP included with all UCM
licenses
Prime Collaboration
Cisco Prime Collaboration Standard included with
CUCM
= included w license
+ = optional add-on NA = not available w license
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28
Personal Multiparty ndash Four-Way Calling
bull Named host four-party license for multiparty video and audio
with content sharing
bull Flexible service levels from 360p to HD 720p30
bull Support for unscheduled or rendezvous meetings
Licenses available
Within Ciscoreg Unified Workshop License Professional with CSR 100
Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Prime Collaboration 100 Standard Advanced Feature Highlights
Provisioning
Assurance
Analytics
Advanced -
Optional
Standard -
Included
bull Single cluster
bull Provisions collaboration services
bull Two levels of RBAC for delegation
bull Audit log across multiple services
bull Single cluster batch
bull Single cluster
bull Voice and video fault
bull Performance metrics
bull Email notifications
Not available ndash Advanced offer only
Includes all Standard features plus
bull Multi-cluster in a single instance
bull APIs for integration
bull Process workflow
bull Advanced RBAC
bull Infrastructure templates
Includes all Standard features plus
bull Multi-cluster in a single instance
bull Detailed endpoint monitoring
bull Deep video session monitoring
bull Multi-level RBAC and grouping
bull Diagnostic tests and more
Long-term reporting and analysis
bull Technology usage
bull Traffic analytics
bull Capacity planning
bull Asset usage
bull Quality of service
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30
UCL Essential
UCL Basic
UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional
Analog
3905 6901
6921
6911
Fax
TelePresence Room
MX Profile Series
System Codecs and Quickset Platforms
99xx
89xx
792x
Jabber Mobile
Third Party SIP EX60 EX90
7937 8831
TX CTS T Series
79xx
DX650
69xx
Jabber Desktop
78xx
7821
CUCM 100 Licensing Summary Cont
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31
bull Aligning with Cisco Prime suite of management products
bull Independent standalone product with independent release cycle
bull Positioned to support other Cisco products
bull Standalone installationbackuprestore (iso) and OVA
bull 4 GB RAM bull 1 CPU bull 50 GB hard disk
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Prime Collaboration Deployment PCD
hellip hellip
CUCM 100
IM amp Presence
Nodes
CUCM 100
VoiceVideo
Nodes hellip
SME 100 Nodes
Other
clusters
PAWS API
bull Management application
bull Comes with UCM 100(1) license
bull Otherwise ldquofreerdquo
bull Replaces PAWS-M
bull What does it do
bull Install Upgrade Readdress applications
bull Migrate MCSVM or VMVM
bull Multi-node multi-cluster multi-app automation
Direct Migration Support from CUCM versions to CUCM 100+
61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X
Migration support while
hellip keeping old IPhostname for all cluster nodes
hellip changing IPhostname for one or more nodes
hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM Upgrade Central
CUCM v91 and v100
UnityUnity Connection
MeetingPlace
Presence Server
Contact Center Express
Attendant Console
ANDTEK Application Server
License Count Usage report
Support and Collateral for BE6KBE7K
Support for English French German
Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526
Web Tool httptoolsciscocomcucstupgradeindexjsp
Readiness Assessment iPad App
Share
contentwebex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail
Option
Search corporate
directory
Video calls
MP
Collaboration Edge Expressway
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Network Modeling - Concepts
Administrator builds a Network Model using locations and links
A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling
Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link
Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations
UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths
The Effective paths are the paths with the ldquoleast cumulative weightrdquo
UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location
B
A
C
D
F
Deduct BW
Deduct BW
Deduct BW
Location
Link
Effective Path
E
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM 100 Dial Plan Enhancements
Enhancements to simplify +E164 dial plan approach
ndashUrgent priority for Directory Numbers
ndashTranslation Pattern Calling Search Space Inheritance
ndashMultiple Local Route Groups
ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways
ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways
bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
2
1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential
Intercluster Lookup Service (ILS)
URI Route String
mikeciscocom clusterAciscocom
joeciscocom clusterBciscocom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
22
Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters
joeciscocom
ClusterBciscocom
Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs
8112XXXX
ClusterBciscocom
Dials
81128914
Global Dial Plan Replication
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23
CUCM 100(1)+ Virtual-only
CUCM 43 to 71 MCS only
MCS
CUCM 80(2) to 91 MCS or Virtual
MCS
or X
X
BE6K 85+ No change
CUCN 10X Supported Platforms
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Platform Options
Tested Reference
Configuration
(TRC) 1
2
B200 M3
B230 M2
B440 M2
C260 M2
Specs-Based
(Software)
VMware Supported
Servers
C220 M3
C240 M3
24
Unified Communications 10x Licensing amp Migration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
License Migration Process
bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo
Pre-9x Licenses With UCSS Contract
No Licensing Cost 91(2) or 100 Licenses
Same Licensing
CapabilityCapacity
Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days
Process to Obtain Licenses (100 Manual Support)
bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)
Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27
Cisco Collaboration Systems Release 10 Licensing Summary
Personal Multiparty + + + +
WebEx Conferencing + + + +
Unity Connection + + +
Expressway NA NA
Jabber UC NA NA
Jabber IMP
Prime Collaboration
of Devices Supported Multiple Multiple Two One One One
CUWL Professional
CUWL Standard
UCL Enhanced Plus
Enhanced
UCL Basic
UCL Essential
CPE amp Hosted
CPE amp Hosted
Personal Multiparty
Allows for up to 4 parties in a video
conference included in CUWL Pro
WebEx Conferencing
One Named User license for both WebEx Meeting
Center (1 year) AND WebEx Meetings Server
included in CUWL Pro
Expressway Remote Worker
Firewall traversal for voice and video included in
UCL Enhanced amp above
-------------------------
Firewall traversal for IMampP included with all UCM
licenses
Prime Collaboration
Cisco Prime Collaboration Standard included with
CUCM
= included w license
+ = optional add-on NA = not available w license
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28
Personal Multiparty ndash Four-Way Calling
bull Named host four-party license for multiparty video and audio
with content sharing
bull Flexible service levels from 360p to HD 720p30
bull Support for unscheduled or rendezvous meetings
Licenses available
Within Ciscoreg Unified Workshop License Professional with CSR 100
Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Prime Collaboration 100 Standard Advanced Feature Highlights
Provisioning
Assurance
Analytics
Advanced -
Optional
Standard -
Included
bull Single cluster
bull Provisions collaboration services
bull Two levels of RBAC for delegation
bull Audit log across multiple services
bull Single cluster batch
bull Single cluster
bull Voice and video fault
bull Performance metrics
bull Email notifications
Not available ndash Advanced offer only
Includes all Standard features plus
bull Multi-cluster in a single instance
bull APIs for integration
bull Process workflow
bull Advanced RBAC
bull Infrastructure templates
Includes all Standard features plus
bull Multi-cluster in a single instance
bull Detailed endpoint monitoring
bull Deep video session monitoring
bull Multi-level RBAC and grouping
bull Diagnostic tests and more
Long-term reporting and analysis
bull Technology usage
bull Traffic analytics
bull Capacity planning
bull Asset usage
bull Quality of service
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30
UCL Essential
UCL Basic
UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional
Analog
3905 6901
6921
6911
Fax
TelePresence Room
MX Profile Series
System Codecs and Quickset Platforms
99xx
89xx
792x
Jabber Mobile
Third Party SIP EX60 EX90
7937 8831
TX CTS T Series
79xx
DX650
69xx
Jabber Desktop
78xx
7821
CUCM 100 Licensing Summary Cont
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31
bull Aligning with Cisco Prime suite of management products
bull Independent standalone product with independent release cycle
bull Positioned to support other Cisco products
bull Standalone installationbackuprestore (iso) and OVA
bull 4 GB RAM bull 1 CPU bull 50 GB hard disk
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Prime Collaboration Deployment PCD
hellip hellip
CUCM 100
IM amp Presence
Nodes
CUCM 100
VoiceVideo
Nodes hellip
SME 100 Nodes
Other
clusters
PAWS API
bull Management application
bull Comes with UCM 100(1) license
bull Otherwise ldquofreerdquo
bull Replaces PAWS-M
bull What does it do
bull Install Upgrade Readdress applications
bull Migrate MCSVM or VMVM
bull Multi-node multi-cluster multi-app automation
Direct Migration Support from CUCM versions to CUCM 100+
61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X
Migration support while
hellip keeping old IPhostname for all cluster nodes
hellip changing IPhostname for one or more nodes
hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM Upgrade Central
CUCM v91 and v100
UnityUnity Connection
MeetingPlace
Presence Server
Contact Center Express
Attendant Console
ANDTEK Application Server
License Count Usage report
Support and Collateral for BE6KBE7K
Support for English French German
Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526
Web Tool httptoolsciscocomcucstupgradeindexjsp
Readiness Assessment iPad App
Share
contentwebex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail
Option
Search corporate
directory
Video calls
MP
Collaboration Edge Expressway
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM 100 Dial Plan Enhancements
Enhancements to simplify +E164 dial plan approach
ndashUrgent priority for Directory Numbers
ndashTranslation Pattern Calling Search Space Inheritance
ndashMultiple Local Route Groups
ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways
ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways
bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
2
1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential
Intercluster Lookup Service (ILS)
URI Route String
mikeciscocom clusterAciscocom
joeciscocom clusterBciscocom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
22
Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters
joeciscocom
ClusterBciscocom
Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs
8112XXXX
ClusterBciscocom
Dials
81128914
Global Dial Plan Replication
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23
CUCM 100(1)+ Virtual-only
CUCM 43 to 71 MCS only
MCS
CUCM 80(2) to 91 MCS or Virtual
MCS
or X
X
BE6K 85+ No change
CUCN 10X Supported Platforms
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Platform Options
Tested Reference
Configuration
(TRC) 1
2
B200 M3
B230 M2
B440 M2
C260 M2
Specs-Based
(Software)
VMware Supported
Servers
C220 M3
C240 M3
24
Unified Communications 10x Licensing amp Migration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
License Migration Process
bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo
Pre-9x Licenses With UCSS Contract
No Licensing Cost 91(2) or 100 Licenses
Same Licensing
CapabilityCapacity
Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days
Process to Obtain Licenses (100 Manual Support)
bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)
Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27
Cisco Collaboration Systems Release 10 Licensing Summary
Personal Multiparty + + + +
WebEx Conferencing + + + +
Unity Connection + + +
Expressway NA NA
Jabber UC NA NA
Jabber IMP
Prime Collaboration
of Devices Supported Multiple Multiple Two One One One
CUWL Professional
CUWL Standard
UCL Enhanced Plus
Enhanced
UCL Basic
UCL Essential
CPE amp Hosted
CPE amp Hosted
Personal Multiparty
Allows for up to 4 parties in a video
conference included in CUWL Pro
WebEx Conferencing
One Named User license for both WebEx Meeting
Center (1 year) AND WebEx Meetings Server
included in CUWL Pro
Expressway Remote Worker
Firewall traversal for voice and video included in
UCL Enhanced amp above
-------------------------
Firewall traversal for IMampP included with all UCM
licenses
Prime Collaboration
Cisco Prime Collaboration Standard included with
CUCM
= included w license
+ = optional add-on NA = not available w license
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28
Personal Multiparty ndash Four-Way Calling
bull Named host four-party license for multiparty video and audio
with content sharing
bull Flexible service levels from 360p to HD 720p30
bull Support for unscheduled or rendezvous meetings
Licenses available
Within Ciscoreg Unified Workshop License Professional with CSR 100
Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Prime Collaboration 100 Standard Advanced Feature Highlights
Provisioning
Assurance
Analytics
Advanced -
Optional
Standard -
Included
bull Single cluster
bull Provisions collaboration services
bull Two levels of RBAC for delegation
bull Audit log across multiple services
bull Single cluster batch
bull Single cluster
bull Voice and video fault
bull Performance metrics
bull Email notifications
Not available ndash Advanced offer only
Includes all Standard features plus
bull Multi-cluster in a single instance
bull APIs for integration
bull Process workflow
bull Advanced RBAC
bull Infrastructure templates
Includes all Standard features plus
bull Multi-cluster in a single instance
bull Detailed endpoint monitoring
bull Deep video session monitoring
bull Multi-level RBAC and grouping
bull Diagnostic tests and more
Long-term reporting and analysis
bull Technology usage
bull Traffic analytics
bull Capacity planning
bull Asset usage
bull Quality of service
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30
UCL Essential
UCL Basic
UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional
Analog
3905 6901
6921
6911
Fax
TelePresence Room
MX Profile Series
System Codecs and Quickset Platforms
99xx
89xx
792x
Jabber Mobile
Third Party SIP EX60 EX90
7937 8831
TX CTS T Series
79xx
DX650
69xx
Jabber Desktop
78xx
7821
CUCM 100 Licensing Summary Cont
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31
bull Aligning with Cisco Prime suite of management products
bull Independent standalone product with independent release cycle
bull Positioned to support other Cisco products
bull Standalone installationbackuprestore (iso) and OVA
bull 4 GB RAM bull 1 CPU bull 50 GB hard disk
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Prime Collaboration Deployment PCD
hellip hellip
CUCM 100
IM amp Presence
Nodes
CUCM 100
VoiceVideo
Nodes hellip
SME 100 Nodes
Other
clusters
PAWS API
bull Management application
bull Comes with UCM 100(1) license
bull Otherwise ldquofreerdquo
bull Replaces PAWS-M
bull What does it do
bull Install Upgrade Readdress applications
bull Migrate MCSVM or VMVM
bull Multi-node multi-cluster multi-app automation
Direct Migration Support from CUCM versions to CUCM 100+
61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X
Migration support while
hellip keeping old IPhostname for all cluster nodes
hellip changing IPhostname for one or more nodes
hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM Upgrade Central
CUCM v91 and v100
UnityUnity Connection
MeetingPlace
Presence Server
Contact Center Express
Attendant Console
ANDTEK Application Server
License Count Usage report
Support and Collateral for BE6KBE7K
Support for English French German
Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526
Web Tool httptoolsciscocomcucstupgradeindexjsp
Readiness Assessment iPad App
Share
contentwebex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail
Option
Search corporate
directory
Video calls
MP
Collaboration Edge Expressway
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
2
1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential
Intercluster Lookup Service (ILS)
URI Route String
mikeciscocom clusterAciscocom
joeciscocom clusterBciscocom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
22
Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters
joeciscocom
ClusterBciscocom
Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs
8112XXXX
ClusterBciscocom
Dials
81128914
Global Dial Plan Replication
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23
CUCM 100(1)+ Virtual-only
CUCM 43 to 71 MCS only
MCS
CUCM 80(2) to 91 MCS or Virtual
MCS
or X
X
BE6K 85+ No change
CUCN 10X Supported Platforms
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Platform Options
Tested Reference
Configuration
(TRC) 1
2
B200 M3
B230 M2
B440 M2
C260 M2
Specs-Based
(Software)
VMware Supported
Servers
C220 M3
C240 M3
24
Unified Communications 10x Licensing amp Migration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
License Migration Process
bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo
Pre-9x Licenses With UCSS Contract
No Licensing Cost 91(2) or 100 Licenses
Same Licensing
CapabilityCapacity
Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days
Process to Obtain Licenses (100 Manual Support)
bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)
Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27
Cisco Collaboration Systems Release 10 Licensing Summary
Personal Multiparty + + + +
WebEx Conferencing + + + +
Unity Connection + + +
Expressway NA NA
Jabber UC NA NA
Jabber IMP
Prime Collaboration
of Devices Supported Multiple Multiple Two One One One
CUWL Professional
CUWL Standard
UCL Enhanced Plus
Enhanced
UCL Basic
UCL Essential
CPE amp Hosted
CPE amp Hosted
Personal Multiparty
Allows for up to 4 parties in a video
conference included in CUWL Pro
WebEx Conferencing
One Named User license for both WebEx Meeting
Center (1 year) AND WebEx Meetings Server
included in CUWL Pro
Expressway Remote Worker
Firewall traversal for voice and video included in
UCL Enhanced amp above
-------------------------
Firewall traversal for IMampP included with all UCM
licenses
Prime Collaboration
Cisco Prime Collaboration Standard included with
CUCM
= included w license
+ = optional add-on NA = not available w license
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28
Personal Multiparty ndash Four-Way Calling
bull Named host four-party license for multiparty video and audio
with content sharing
bull Flexible service levels from 360p to HD 720p30
bull Support for unscheduled or rendezvous meetings
Licenses available
Within Ciscoreg Unified Workshop License Professional with CSR 100
Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Prime Collaboration 100 Standard Advanced Feature Highlights
Provisioning
Assurance
Analytics
Advanced -
Optional
Standard -
Included
bull Single cluster
bull Provisions collaboration services
bull Two levels of RBAC for delegation
bull Audit log across multiple services
bull Single cluster batch
bull Single cluster
bull Voice and video fault
bull Performance metrics
bull Email notifications
Not available ndash Advanced offer only
Includes all Standard features plus
bull Multi-cluster in a single instance
bull APIs for integration
bull Process workflow
bull Advanced RBAC
bull Infrastructure templates
Includes all Standard features plus
bull Multi-cluster in a single instance
bull Detailed endpoint monitoring
bull Deep video session monitoring
bull Multi-level RBAC and grouping
bull Diagnostic tests and more
Long-term reporting and analysis
bull Technology usage
bull Traffic analytics
bull Capacity planning
bull Asset usage
bull Quality of service
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30
UCL Essential
UCL Basic
UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional
Analog
3905 6901
6921
6911
Fax
TelePresence Room
MX Profile Series
System Codecs and Quickset Platforms
99xx
89xx
792x
Jabber Mobile
Third Party SIP EX60 EX90
7937 8831
TX CTS T Series
79xx
DX650
69xx
Jabber Desktop
78xx
7821
CUCM 100 Licensing Summary Cont
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31
bull Aligning with Cisco Prime suite of management products
bull Independent standalone product with independent release cycle
bull Positioned to support other Cisco products
bull Standalone installationbackuprestore (iso) and OVA
bull 4 GB RAM bull 1 CPU bull 50 GB hard disk
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Prime Collaboration Deployment PCD
hellip hellip
CUCM 100
IM amp Presence
Nodes
CUCM 100
VoiceVideo
Nodes hellip
SME 100 Nodes
Other
clusters
PAWS API
bull Management application
bull Comes with UCM 100(1) license
bull Otherwise ldquofreerdquo
bull Replaces PAWS-M
bull What does it do
bull Install Upgrade Readdress applications
bull Migrate MCSVM or VMVM
bull Multi-node multi-cluster multi-app automation
Direct Migration Support from CUCM versions to CUCM 100+
61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X
Migration support while
hellip keeping old IPhostname for all cluster nodes
hellip changing IPhostname for one or more nodes
hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM Upgrade Central
CUCM v91 and v100
UnityUnity Connection
MeetingPlace
Presence Server
Contact Center Express
Attendant Console
ANDTEK Application Server
License Count Usage report
Support and Collateral for BE6KBE7K
Support for English French German
Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526
Web Tool httptoolsciscocomcucstupgradeindexjsp
Readiness Assessment iPad App
Share
contentwebex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail
Option
Search corporate
directory
Video calls
MP
Collaboration Edge Expressway
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
22
Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters
joeciscocom
ClusterBciscocom
Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs
8112XXXX
ClusterBciscocom
Dials
81128914
Global Dial Plan Replication
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23
CUCM 100(1)+ Virtual-only
CUCM 43 to 71 MCS only
MCS
CUCM 80(2) to 91 MCS or Virtual
MCS
or X
X
BE6K 85+ No change
CUCN 10X Supported Platforms
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Platform Options
Tested Reference
Configuration
(TRC) 1
2
B200 M3
B230 M2
B440 M2
C260 M2
Specs-Based
(Software)
VMware Supported
Servers
C220 M3
C240 M3
24
Unified Communications 10x Licensing amp Migration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
License Migration Process
bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo
Pre-9x Licenses With UCSS Contract
No Licensing Cost 91(2) or 100 Licenses
Same Licensing
CapabilityCapacity
Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days
Process to Obtain Licenses (100 Manual Support)
bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)
Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27
Cisco Collaboration Systems Release 10 Licensing Summary
Personal Multiparty + + + +
WebEx Conferencing + + + +
Unity Connection + + +
Expressway NA NA
Jabber UC NA NA
Jabber IMP
Prime Collaboration
of Devices Supported Multiple Multiple Two One One One
CUWL Professional
CUWL Standard
UCL Enhanced Plus
Enhanced
UCL Basic
UCL Essential
CPE amp Hosted
CPE amp Hosted
Personal Multiparty
Allows for up to 4 parties in a video
conference included in CUWL Pro
WebEx Conferencing
One Named User license for both WebEx Meeting
Center (1 year) AND WebEx Meetings Server
included in CUWL Pro
Expressway Remote Worker
Firewall traversal for voice and video included in
UCL Enhanced amp above
-------------------------
Firewall traversal for IMampP included with all UCM
licenses
Prime Collaboration
Cisco Prime Collaboration Standard included with
CUCM
= included w license
+ = optional add-on NA = not available w license
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28
Personal Multiparty ndash Four-Way Calling
bull Named host four-party license for multiparty video and audio
with content sharing
bull Flexible service levels from 360p to HD 720p30
bull Support for unscheduled or rendezvous meetings
Licenses available
Within Ciscoreg Unified Workshop License Professional with CSR 100
Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Prime Collaboration 100 Standard Advanced Feature Highlights
Provisioning
Assurance
Analytics
Advanced -
Optional
Standard -
Included
bull Single cluster
bull Provisions collaboration services
bull Two levels of RBAC for delegation
bull Audit log across multiple services
bull Single cluster batch
bull Single cluster
bull Voice and video fault
bull Performance metrics
bull Email notifications
Not available ndash Advanced offer only
Includes all Standard features plus
bull Multi-cluster in a single instance
bull APIs for integration
bull Process workflow
bull Advanced RBAC
bull Infrastructure templates
Includes all Standard features plus
bull Multi-cluster in a single instance
bull Detailed endpoint monitoring
bull Deep video session monitoring
bull Multi-level RBAC and grouping
bull Diagnostic tests and more
Long-term reporting and analysis
bull Technology usage
bull Traffic analytics
bull Capacity planning
bull Asset usage
bull Quality of service
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30
UCL Essential
UCL Basic
UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional
Analog
3905 6901
6921
6911
Fax
TelePresence Room
MX Profile Series
System Codecs and Quickset Platforms
99xx
89xx
792x
Jabber Mobile
Third Party SIP EX60 EX90
7937 8831
TX CTS T Series
79xx
DX650
69xx
Jabber Desktop
78xx
7821
CUCM 100 Licensing Summary Cont
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31
bull Aligning with Cisco Prime suite of management products
bull Independent standalone product with independent release cycle
bull Positioned to support other Cisco products
bull Standalone installationbackuprestore (iso) and OVA
bull 4 GB RAM bull 1 CPU bull 50 GB hard disk
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Prime Collaboration Deployment PCD
hellip hellip
CUCM 100
IM amp Presence
Nodes
CUCM 100
VoiceVideo
Nodes hellip
SME 100 Nodes
Other
clusters
PAWS API
bull Management application
bull Comes with UCM 100(1) license
bull Otherwise ldquofreerdquo
bull Replaces PAWS-M
bull What does it do
bull Install Upgrade Readdress applications
bull Migrate MCSVM or VMVM
bull Multi-node multi-cluster multi-app automation
Direct Migration Support from CUCM versions to CUCM 100+
61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X
Migration support while
hellip keeping old IPhostname for all cluster nodes
hellip changing IPhostname for one or more nodes
hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM Upgrade Central
CUCM v91 and v100
UnityUnity Connection
MeetingPlace
Presence Server
Contact Center Express
Attendant Console
ANDTEK Application Server
License Count Usage report
Support and Collateral for BE6KBE7K
Support for English French German
Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526
Web Tool httptoolsciscocomcucstupgradeindexjsp
Readiness Assessment iPad App
Share
contentwebex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail
Option
Search corporate
directory
Video calls
MP
Collaboration Edge Expressway
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23
CUCM 100(1)+ Virtual-only
CUCM 43 to 71 MCS only
MCS
CUCM 80(2) to 91 MCS or Virtual
MCS
or X
X
BE6K 85+ No change
CUCN 10X Supported Platforms
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Platform Options
Tested Reference
Configuration
(TRC) 1
2
B200 M3
B230 M2
B440 M2
C260 M2
Specs-Based
(Software)
VMware Supported
Servers
C220 M3
C240 M3
24
Unified Communications 10x Licensing amp Migration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
License Migration Process
bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo
Pre-9x Licenses With UCSS Contract
No Licensing Cost 91(2) or 100 Licenses
Same Licensing
CapabilityCapacity
Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days
Process to Obtain Licenses (100 Manual Support)
bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)
Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27
Cisco Collaboration Systems Release 10 Licensing Summary
Personal Multiparty + + + +
WebEx Conferencing + + + +
Unity Connection + + +
Expressway NA NA
Jabber UC NA NA
Jabber IMP
Prime Collaboration
of Devices Supported Multiple Multiple Two One One One
CUWL Professional
CUWL Standard
UCL Enhanced Plus
Enhanced
UCL Basic
UCL Essential
CPE amp Hosted
CPE amp Hosted
Personal Multiparty
Allows for up to 4 parties in a video
conference included in CUWL Pro
WebEx Conferencing
One Named User license for both WebEx Meeting
Center (1 year) AND WebEx Meetings Server
included in CUWL Pro
Expressway Remote Worker
Firewall traversal for voice and video included in
UCL Enhanced amp above
-------------------------
Firewall traversal for IMampP included with all UCM
licenses
Prime Collaboration
Cisco Prime Collaboration Standard included with
CUCM
= included w license
+ = optional add-on NA = not available w license
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28
Personal Multiparty ndash Four-Way Calling
bull Named host four-party license for multiparty video and audio
with content sharing
bull Flexible service levels from 360p to HD 720p30
bull Support for unscheduled or rendezvous meetings
Licenses available
Within Ciscoreg Unified Workshop License Professional with CSR 100
Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Prime Collaboration 100 Standard Advanced Feature Highlights
Provisioning
Assurance
Analytics
Advanced -
Optional
Standard -
Included
bull Single cluster
bull Provisions collaboration services
bull Two levels of RBAC for delegation
bull Audit log across multiple services
bull Single cluster batch
bull Single cluster
bull Voice and video fault
bull Performance metrics
bull Email notifications
Not available ndash Advanced offer only
Includes all Standard features plus
bull Multi-cluster in a single instance
bull APIs for integration
bull Process workflow
bull Advanced RBAC
bull Infrastructure templates
Includes all Standard features plus
bull Multi-cluster in a single instance
bull Detailed endpoint monitoring
bull Deep video session monitoring
bull Multi-level RBAC and grouping
bull Diagnostic tests and more
Long-term reporting and analysis
bull Technology usage
bull Traffic analytics
bull Capacity planning
bull Asset usage
bull Quality of service
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30
UCL Essential
UCL Basic
UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional
Analog
3905 6901
6921
6911
Fax
TelePresence Room
MX Profile Series
System Codecs and Quickset Platforms
99xx
89xx
792x
Jabber Mobile
Third Party SIP EX60 EX90
7937 8831
TX CTS T Series
79xx
DX650
69xx
Jabber Desktop
78xx
7821
CUCM 100 Licensing Summary Cont
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31
bull Aligning with Cisco Prime suite of management products
bull Independent standalone product with independent release cycle
bull Positioned to support other Cisco products
bull Standalone installationbackuprestore (iso) and OVA
bull 4 GB RAM bull 1 CPU bull 50 GB hard disk
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Prime Collaboration Deployment PCD
hellip hellip
CUCM 100
IM amp Presence
Nodes
CUCM 100
VoiceVideo
Nodes hellip
SME 100 Nodes
Other
clusters
PAWS API
bull Management application
bull Comes with UCM 100(1) license
bull Otherwise ldquofreerdquo
bull Replaces PAWS-M
bull What does it do
bull Install Upgrade Readdress applications
bull Migrate MCSVM or VMVM
bull Multi-node multi-cluster multi-app automation
Direct Migration Support from CUCM versions to CUCM 100+
61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X
Migration support while
hellip keeping old IPhostname for all cluster nodes
hellip changing IPhostname for one or more nodes
hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM Upgrade Central
CUCM v91 and v100
UnityUnity Connection
MeetingPlace
Presence Server
Contact Center Express
Attendant Console
ANDTEK Application Server
License Count Usage report
Support and Collateral for BE6KBE7K
Support for English French German
Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526
Web Tool httptoolsciscocomcucstupgradeindexjsp
Readiness Assessment iPad App
Share
contentwebex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail
Option
Search corporate
directory
Video calls
MP
Collaboration Edge Expressway
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Platform Options
Tested Reference
Configuration
(TRC) 1
2
B200 M3
B230 M2
B440 M2
C260 M2
Specs-Based
(Software)
VMware Supported
Servers
C220 M3
C240 M3
24
Unified Communications 10x Licensing amp Migration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
License Migration Process
bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo
Pre-9x Licenses With UCSS Contract
No Licensing Cost 91(2) or 100 Licenses
Same Licensing
CapabilityCapacity
Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days
Process to Obtain Licenses (100 Manual Support)
bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)
Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27
Cisco Collaboration Systems Release 10 Licensing Summary
Personal Multiparty + + + +
WebEx Conferencing + + + +
Unity Connection + + +
Expressway NA NA
Jabber UC NA NA
Jabber IMP
Prime Collaboration
of Devices Supported Multiple Multiple Two One One One
CUWL Professional
CUWL Standard
UCL Enhanced Plus
Enhanced
UCL Basic
UCL Essential
CPE amp Hosted
CPE amp Hosted
Personal Multiparty
Allows for up to 4 parties in a video
conference included in CUWL Pro
WebEx Conferencing
One Named User license for both WebEx Meeting
Center (1 year) AND WebEx Meetings Server
included in CUWL Pro
Expressway Remote Worker
Firewall traversal for voice and video included in
UCL Enhanced amp above
-------------------------
Firewall traversal for IMampP included with all UCM
licenses
Prime Collaboration
Cisco Prime Collaboration Standard included with
CUCM
= included w license
+ = optional add-on NA = not available w license
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28
Personal Multiparty ndash Four-Way Calling
bull Named host four-party license for multiparty video and audio
with content sharing
bull Flexible service levels from 360p to HD 720p30
bull Support for unscheduled or rendezvous meetings
Licenses available
Within Ciscoreg Unified Workshop License Professional with CSR 100
Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Prime Collaboration 100 Standard Advanced Feature Highlights
Provisioning
Assurance
Analytics
Advanced -
Optional
Standard -
Included
bull Single cluster
bull Provisions collaboration services
bull Two levels of RBAC for delegation
bull Audit log across multiple services
bull Single cluster batch
bull Single cluster
bull Voice and video fault
bull Performance metrics
bull Email notifications
Not available ndash Advanced offer only
Includes all Standard features plus
bull Multi-cluster in a single instance
bull APIs for integration
bull Process workflow
bull Advanced RBAC
bull Infrastructure templates
Includes all Standard features plus
bull Multi-cluster in a single instance
bull Detailed endpoint monitoring
bull Deep video session monitoring
bull Multi-level RBAC and grouping
bull Diagnostic tests and more
Long-term reporting and analysis
bull Technology usage
bull Traffic analytics
bull Capacity planning
bull Asset usage
bull Quality of service
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30
UCL Essential
UCL Basic
UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional
Analog
3905 6901
6921
6911
Fax
TelePresence Room
MX Profile Series
System Codecs and Quickset Platforms
99xx
89xx
792x
Jabber Mobile
Third Party SIP EX60 EX90
7937 8831
TX CTS T Series
79xx
DX650
69xx
Jabber Desktop
78xx
7821
CUCM 100 Licensing Summary Cont
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31
bull Aligning with Cisco Prime suite of management products
bull Independent standalone product with independent release cycle
bull Positioned to support other Cisco products
bull Standalone installationbackuprestore (iso) and OVA
bull 4 GB RAM bull 1 CPU bull 50 GB hard disk
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Prime Collaboration Deployment PCD
hellip hellip
CUCM 100
IM amp Presence
Nodes
CUCM 100
VoiceVideo
Nodes hellip
SME 100 Nodes
Other
clusters
PAWS API
bull Management application
bull Comes with UCM 100(1) license
bull Otherwise ldquofreerdquo
bull Replaces PAWS-M
bull What does it do
bull Install Upgrade Readdress applications
bull Migrate MCSVM or VMVM
bull Multi-node multi-cluster multi-app automation
Direct Migration Support from CUCM versions to CUCM 100+
61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X
Migration support while
hellip keeping old IPhostname for all cluster nodes
hellip changing IPhostname for one or more nodes
hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM Upgrade Central
CUCM v91 and v100
UnityUnity Connection
MeetingPlace
Presence Server
Contact Center Express
Attendant Console
ANDTEK Application Server
License Count Usage report
Support and Collateral for BE6KBE7K
Support for English French German
Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526
Web Tool httptoolsciscocomcucstupgradeindexjsp
Readiness Assessment iPad App
Share
contentwebex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail
Option
Search corporate
directory
Video calls
MP
Collaboration Edge Expressway
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Unified Communications 10x Licensing amp Migration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
License Migration Process
bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo
Pre-9x Licenses With UCSS Contract
No Licensing Cost 91(2) or 100 Licenses
Same Licensing
CapabilityCapacity
Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days
Process to Obtain Licenses (100 Manual Support)
bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)
Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27
Cisco Collaboration Systems Release 10 Licensing Summary
Personal Multiparty + + + +
WebEx Conferencing + + + +
Unity Connection + + +
Expressway NA NA
Jabber UC NA NA
Jabber IMP
Prime Collaboration
of Devices Supported Multiple Multiple Two One One One
CUWL Professional
CUWL Standard
UCL Enhanced Plus
Enhanced
UCL Basic
UCL Essential
CPE amp Hosted
CPE amp Hosted
Personal Multiparty
Allows for up to 4 parties in a video
conference included in CUWL Pro
WebEx Conferencing
One Named User license for both WebEx Meeting
Center (1 year) AND WebEx Meetings Server
included in CUWL Pro
Expressway Remote Worker
Firewall traversal for voice and video included in
UCL Enhanced amp above
-------------------------
Firewall traversal for IMampP included with all UCM
licenses
Prime Collaboration
Cisco Prime Collaboration Standard included with
CUCM
= included w license
+ = optional add-on NA = not available w license
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28
Personal Multiparty ndash Four-Way Calling
bull Named host four-party license for multiparty video and audio
with content sharing
bull Flexible service levels from 360p to HD 720p30
bull Support for unscheduled or rendezvous meetings
Licenses available
Within Ciscoreg Unified Workshop License Professional with CSR 100
Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Prime Collaboration 100 Standard Advanced Feature Highlights
Provisioning
Assurance
Analytics
Advanced -
Optional
Standard -
Included
bull Single cluster
bull Provisions collaboration services
bull Two levels of RBAC for delegation
bull Audit log across multiple services
bull Single cluster batch
bull Single cluster
bull Voice and video fault
bull Performance metrics
bull Email notifications
Not available ndash Advanced offer only
Includes all Standard features plus
bull Multi-cluster in a single instance
bull APIs for integration
bull Process workflow
bull Advanced RBAC
bull Infrastructure templates
Includes all Standard features plus
bull Multi-cluster in a single instance
bull Detailed endpoint monitoring
bull Deep video session monitoring
bull Multi-level RBAC and grouping
bull Diagnostic tests and more
Long-term reporting and analysis
bull Technology usage
bull Traffic analytics
bull Capacity planning
bull Asset usage
bull Quality of service
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30
UCL Essential
UCL Basic
UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional
Analog
3905 6901
6921
6911
Fax
TelePresence Room
MX Profile Series
System Codecs and Quickset Platforms
99xx
89xx
792x
Jabber Mobile
Third Party SIP EX60 EX90
7937 8831
TX CTS T Series
79xx
DX650
69xx
Jabber Desktop
78xx
7821
CUCM 100 Licensing Summary Cont
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31
bull Aligning with Cisco Prime suite of management products
bull Independent standalone product with independent release cycle
bull Positioned to support other Cisco products
bull Standalone installationbackuprestore (iso) and OVA
bull 4 GB RAM bull 1 CPU bull 50 GB hard disk
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Prime Collaboration Deployment PCD
hellip hellip
CUCM 100
IM amp Presence
Nodes
CUCM 100
VoiceVideo
Nodes hellip
SME 100 Nodes
Other
clusters
PAWS API
bull Management application
bull Comes with UCM 100(1) license
bull Otherwise ldquofreerdquo
bull Replaces PAWS-M
bull What does it do
bull Install Upgrade Readdress applications
bull Migrate MCSVM or VMVM
bull Multi-node multi-cluster multi-app automation
Direct Migration Support from CUCM versions to CUCM 100+
61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X
Migration support while
hellip keeping old IPhostname for all cluster nodes
hellip changing IPhostname for one or more nodes
hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM Upgrade Central
CUCM v91 and v100
UnityUnity Connection
MeetingPlace
Presence Server
Contact Center Express
Attendant Console
ANDTEK Application Server
License Count Usage report
Support and Collateral for BE6KBE7K
Support for English French German
Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526
Web Tool httptoolsciscocomcucstupgradeindexjsp
Readiness Assessment iPad App
Share
contentwebex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail
Option
Search corporate
directory
Video calls
MP
Collaboration Edge Expressway
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
License Migration Process
bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo
Pre-9x Licenses With UCSS Contract
No Licensing Cost 91(2) or 100 Licenses
Same Licensing
CapabilityCapacity
Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days
Process to Obtain Licenses (100 Manual Support)
bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)
Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27
Cisco Collaboration Systems Release 10 Licensing Summary
Personal Multiparty + + + +
WebEx Conferencing + + + +
Unity Connection + + +
Expressway NA NA
Jabber UC NA NA
Jabber IMP
Prime Collaboration
of Devices Supported Multiple Multiple Two One One One
CUWL Professional
CUWL Standard
UCL Enhanced Plus
Enhanced
UCL Basic
UCL Essential
CPE amp Hosted
CPE amp Hosted
Personal Multiparty
Allows for up to 4 parties in a video
conference included in CUWL Pro
WebEx Conferencing
One Named User license for both WebEx Meeting
Center (1 year) AND WebEx Meetings Server
included in CUWL Pro
Expressway Remote Worker
Firewall traversal for voice and video included in
UCL Enhanced amp above
-------------------------
Firewall traversal for IMampP included with all UCM
licenses
Prime Collaboration
Cisco Prime Collaboration Standard included with
CUCM
= included w license
+ = optional add-on NA = not available w license
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28
Personal Multiparty ndash Four-Way Calling
bull Named host four-party license for multiparty video and audio
with content sharing
bull Flexible service levels from 360p to HD 720p30
bull Support for unscheduled or rendezvous meetings
Licenses available
Within Ciscoreg Unified Workshop License Professional with CSR 100
Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Prime Collaboration 100 Standard Advanced Feature Highlights
Provisioning
Assurance
Analytics
Advanced -
Optional
Standard -
Included
bull Single cluster
bull Provisions collaboration services
bull Two levels of RBAC for delegation
bull Audit log across multiple services
bull Single cluster batch
bull Single cluster
bull Voice and video fault
bull Performance metrics
bull Email notifications
Not available ndash Advanced offer only
Includes all Standard features plus
bull Multi-cluster in a single instance
bull APIs for integration
bull Process workflow
bull Advanced RBAC
bull Infrastructure templates
Includes all Standard features plus
bull Multi-cluster in a single instance
bull Detailed endpoint monitoring
bull Deep video session monitoring
bull Multi-level RBAC and grouping
bull Diagnostic tests and more
Long-term reporting and analysis
bull Technology usage
bull Traffic analytics
bull Capacity planning
bull Asset usage
bull Quality of service
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30
UCL Essential
UCL Basic
UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional
Analog
3905 6901
6921
6911
Fax
TelePresence Room
MX Profile Series
System Codecs and Quickset Platforms
99xx
89xx
792x
Jabber Mobile
Third Party SIP EX60 EX90
7937 8831
TX CTS T Series
79xx
DX650
69xx
Jabber Desktop
78xx
7821
CUCM 100 Licensing Summary Cont
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31
bull Aligning with Cisco Prime suite of management products
bull Independent standalone product with independent release cycle
bull Positioned to support other Cisco products
bull Standalone installationbackuprestore (iso) and OVA
bull 4 GB RAM bull 1 CPU bull 50 GB hard disk
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Prime Collaboration Deployment PCD
hellip hellip
CUCM 100
IM amp Presence
Nodes
CUCM 100
VoiceVideo
Nodes hellip
SME 100 Nodes
Other
clusters
PAWS API
bull Management application
bull Comes with UCM 100(1) license
bull Otherwise ldquofreerdquo
bull Replaces PAWS-M
bull What does it do
bull Install Upgrade Readdress applications
bull Migrate MCSVM or VMVM
bull Multi-node multi-cluster multi-app automation
Direct Migration Support from CUCM versions to CUCM 100+
61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X
Migration support while
hellip keeping old IPhostname for all cluster nodes
hellip changing IPhostname for one or more nodes
hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM Upgrade Central
CUCM v91 and v100
UnityUnity Connection
MeetingPlace
Presence Server
Contact Center Express
Attendant Console
ANDTEK Application Server
License Count Usage report
Support and Collateral for BE6KBE7K
Support for English French German
Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526
Web Tool httptoolsciscocomcucstupgradeindexjsp
Readiness Assessment iPad App
Share
contentwebex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail
Option
Search corporate
directory
Video calls
MP
Collaboration Edge Expressway
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27
Cisco Collaboration Systems Release 10 Licensing Summary
Personal Multiparty + + + +
WebEx Conferencing + + + +
Unity Connection + + +
Expressway NA NA
Jabber UC NA NA
Jabber IMP
Prime Collaboration
of Devices Supported Multiple Multiple Two One One One
CUWL Professional
CUWL Standard
UCL Enhanced Plus
Enhanced
UCL Basic
UCL Essential
CPE amp Hosted
CPE amp Hosted
Personal Multiparty
Allows for up to 4 parties in a video
conference included in CUWL Pro
WebEx Conferencing
One Named User license for both WebEx Meeting
Center (1 year) AND WebEx Meetings Server
included in CUWL Pro
Expressway Remote Worker
Firewall traversal for voice and video included in
UCL Enhanced amp above
-------------------------
Firewall traversal for IMampP included with all UCM
licenses
Prime Collaboration
Cisco Prime Collaboration Standard included with
CUCM
= included w license
+ = optional add-on NA = not available w license
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28
Personal Multiparty ndash Four-Way Calling
bull Named host four-party license for multiparty video and audio
with content sharing
bull Flexible service levels from 360p to HD 720p30
bull Support for unscheduled or rendezvous meetings
Licenses available
Within Ciscoreg Unified Workshop License Professional with CSR 100
Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Prime Collaboration 100 Standard Advanced Feature Highlights
Provisioning
Assurance
Analytics
Advanced -
Optional
Standard -
Included
bull Single cluster
bull Provisions collaboration services
bull Two levels of RBAC for delegation
bull Audit log across multiple services
bull Single cluster batch
bull Single cluster
bull Voice and video fault
bull Performance metrics
bull Email notifications
Not available ndash Advanced offer only
Includes all Standard features plus
bull Multi-cluster in a single instance
bull APIs for integration
bull Process workflow
bull Advanced RBAC
bull Infrastructure templates
Includes all Standard features plus
bull Multi-cluster in a single instance
bull Detailed endpoint monitoring
bull Deep video session monitoring
bull Multi-level RBAC and grouping
bull Diagnostic tests and more
Long-term reporting and analysis
bull Technology usage
bull Traffic analytics
bull Capacity planning
bull Asset usage
bull Quality of service
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30
UCL Essential
UCL Basic
UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional
Analog
3905 6901
6921
6911
Fax
TelePresence Room
MX Profile Series
System Codecs and Quickset Platforms
99xx
89xx
792x
Jabber Mobile
Third Party SIP EX60 EX90
7937 8831
TX CTS T Series
79xx
DX650
69xx
Jabber Desktop
78xx
7821
CUCM 100 Licensing Summary Cont
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31
bull Aligning with Cisco Prime suite of management products
bull Independent standalone product with independent release cycle
bull Positioned to support other Cisco products
bull Standalone installationbackuprestore (iso) and OVA
bull 4 GB RAM bull 1 CPU bull 50 GB hard disk
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Prime Collaboration Deployment PCD
hellip hellip
CUCM 100
IM amp Presence
Nodes
CUCM 100
VoiceVideo
Nodes hellip
SME 100 Nodes
Other
clusters
PAWS API
bull Management application
bull Comes with UCM 100(1) license
bull Otherwise ldquofreerdquo
bull Replaces PAWS-M
bull What does it do
bull Install Upgrade Readdress applications
bull Migrate MCSVM or VMVM
bull Multi-node multi-cluster multi-app automation
Direct Migration Support from CUCM versions to CUCM 100+
61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X
Migration support while
hellip keeping old IPhostname for all cluster nodes
hellip changing IPhostname for one or more nodes
hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM Upgrade Central
CUCM v91 and v100
UnityUnity Connection
MeetingPlace
Presence Server
Contact Center Express
Attendant Console
ANDTEK Application Server
License Count Usage report
Support and Collateral for BE6KBE7K
Support for English French German
Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526
Web Tool httptoolsciscocomcucstupgradeindexjsp
Readiness Assessment iPad App
Share
contentwebex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail
Option
Search corporate
directory
Video calls
MP
Collaboration Edge Expressway
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28
Personal Multiparty ndash Four-Way Calling
bull Named host four-party license for multiparty video and audio
with content sharing
bull Flexible service levels from 360p to HD 720p30
bull Support for unscheduled or rendezvous meetings
Licenses available
Within Ciscoreg Unified Workshop License Professional with CSR 100
Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Prime Collaboration 100 Standard Advanced Feature Highlights
Provisioning
Assurance
Analytics
Advanced -
Optional
Standard -
Included
bull Single cluster
bull Provisions collaboration services
bull Two levels of RBAC for delegation
bull Audit log across multiple services
bull Single cluster batch
bull Single cluster
bull Voice and video fault
bull Performance metrics
bull Email notifications
Not available ndash Advanced offer only
Includes all Standard features plus
bull Multi-cluster in a single instance
bull APIs for integration
bull Process workflow
bull Advanced RBAC
bull Infrastructure templates
Includes all Standard features plus
bull Multi-cluster in a single instance
bull Detailed endpoint monitoring
bull Deep video session monitoring
bull Multi-level RBAC and grouping
bull Diagnostic tests and more
Long-term reporting and analysis
bull Technology usage
bull Traffic analytics
bull Capacity planning
bull Asset usage
bull Quality of service
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30
UCL Essential
UCL Basic
UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional
Analog
3905 6901
6921
6911
Fax
TelePresence Room
MX Profile Series
System Codecs and Quickset Platforms
99xx
89xx
792x
Jabber Mobile
Third Party SIP EX60 EX90
7937 8831
TX CTS T Series
79xx
DX650
69xx
Jabber Desktop
78xx
7821
CUCM 100 Licensing Summary Cont
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31
bull Aligning with Cisco Prime suite of management products
bull Independent standalone product with independent release cycle
bull Positioned to support other Cisco products
bull Standalone installationbackuprestore (iso) and OVA
bull 4 GB RAM bull 1 CPU bull 50 GB hard disk
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Prime Collaboration Deployment PCD
hellip hellip
CUCM 100
IM amp Presence
Nodes
CUCM 100
VoiceVideo
Nodes hellip
SME 100 Nodes
Other
clusters
PAWS API
bull Management application
bull Comes with UCM 100(1) license
bull Otherwise ldquofreerdquo
bull Replaces PAWS-M
bull What does it do
bull Install Upgrade Readdress applications
bull Migrate MCSVM or VMVM
bull Multi-node multi-cluster multi-app automation
Direct Migration Support from CUCM versions to CUCM 100+
61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X
Migration support while
hellip keeping old IPhostname for all cluster nodes
hellip changing IPhostname for one or more nodes
hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM Upgrade Central
CUCM v91 and v100
UnityUnity Connection
MeetingPlace
Presence Server
Contact Center Express
Attendant Console
ANDTEK Application Server
License Count Usage report
Support and Collateral for BE6KBE7K
Support for English French German
Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526
Web Tool httptoolsciscocomcucstupgradeindexjsp
Readiness Assessment iPad App
Share
contentwebex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail
Option
Search corporate
directory
Video calls
MP
Collaboration Edge Expressway
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Prime Collaboration 100 Standard Advanced Feature Highlights
Provisioning
Assurance
Analytics
Advanced -
Optional
Standard -
Included
bull Single cluster
bull Provisions collaboration services
bull Two levels of RBAC for delegation
bull Audit log across multiple services
bull Single cluster batch
bull Single cluster
bull Voice and video fault
bull Performance metrics
bull Email notifications
Not available ndash Advanced offer only
Includes all Standard features plus
bull Multi-cluster in a single instance
bull APIs for integration
bull Process workflow
bull Advanced RBAC
bull Infrastructure templates
Includes all Standard features plus
bull Multi-cluster in a single instance
bull Detailed endpoint monitoring
bull Deep video session monitoring
bull Multi-level RBAC and grouping
bull Diagnostic tests and more
Long-term reporting and analysis
bull Technology usage
bull Traffic analytics
bull Capacity planning
bull Asset usage
bull Quality of service
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30
UCL Essential
UCL Basic
UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional
Analog
3905 6901
6921
6911
Fax
TelePresence Room
MX Profile Series
System Codecs and Quickset Platforms
99xx
89xx
792x
Jabber Mobile
Third Party SIP EX60 EX90
7937 8831
TX CTS T Series
79xx
DX650
69xx
Jabber Desktop
78xx
7821
CUCM 100 Licensing Summary Cont
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31
bull Aligning with Cisco Prime suite of management products
bull Independent standalone product with independent release cycle
bull Positioned to support other Cisco products
bull Standalone installationbackuprestore (iso) and OVA
bull 4 GB RAM bull 1 CPU bull 50 GB hard disk
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Prime Collaboration Deployment PCD
hellip hellip
CUCM 100
IM amp Presence
Nodes
CUCM 100
VoiceVideo
Nodes hellip
SME 100 Nodes
Other
clusters
PAWS API
bull Management application
bull Comes with UCM 100(1) license
bull Otherwise ldquofreerdquo
bull Replaces PAWS-M
bull What does it do
bull Install Upgrade Readdress applications
bull Migrate MCSVM or VMVM
bull Multi-node multi-cluster multi-app automation
Direct Migration Support from CUCM versions to CUCM 100+
61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X
Migration support while
hellip keeping old IPhostname for all cluster nodes
hellip changing IPhostname for one or more nodes
hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM Upgrade Central
CUCM v91 and v100
UnityUnity Connection
MeetingPlace
Presence Server
Contact Center Express
Attendant Console
ANDTEK Application Server
License Count Usage report
Support and Collateral for BE6KBE7K
Support for English French German
Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526
Web Tool httptoolsciscocomcucstupgradeindexjsp
Readiness Assessment iPad App
Share
contentwebex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail
Option
Search corporate
directory
Video calls
MP
Collaboration Edge Expressway
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30
UCL Essential
UCL Basic
UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional
Analog
3905 6901
6921
6911
Fax
TelePresence Room
MX Profile Series
System Codecs and Quickset Platforms
99xx
89xx
792x
Jabber Mobile
Third Party SIP EX60 EX90
7937 8831
TX CTS T Series
79xx
DX650
69xx
Jabber Desktop
78xx
7821
CUCM 100 Licensing Summary Cont
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31
bull Aligning with Cisco Prime suite of management products
bull Independent standalone product with independent release cycle
bull Positioned to support other Cisco products
bull Standalone installationbackuprestore (iso) and OVA
bull 4 GB RAM bull 1 CPU bull 50 GB hard disk
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Prime Collaboration Deployment PCD
hellip hellip
CUCM 100
IM amp Presence
Nodes
CUCM 100
VoiceVideo
Nodes hellip
SME 100 Nodes
Other
clusters
PAWS API
bull Management application
bull Comes with UCM 100(1) license
bull Otherwise ldquofreerdquo
bull Replaces PAWS-M
bull What does it do
bull Install Upgrade Readdress applications
bull Migrate MCSVM or VMVM
bull Multi-node multi-cluster multi-app automation
Direct Migration Support from CUCM versions to CUCM 100+
61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X
Migration support while
hellip keeping old IPhostname for all cluster nodes
hellip changing IPhostname for one or more nodes
hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM Upgrade Central
CUCM v91 and v100
UnityUnity Connection
MeetingPlace
Presence Server
Contact Center Express
Attendant Console
ANDTEK Application Server
License Count Usage report
Support and Collateral for BE6KBE7K
Support for English French German
Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526
Web Tool httptoolsciscocomcucstupgradeindexjsp
Readiness Assessment iPad App
Share
contentwebex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail
Option
Search corporate
directory
Video calls
MP
Collaboration Edge Expressway
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31
bull Aligning with Cisco Prime suite of management products
bull Independent standalone product with independent release cycle
bull Positioned to support other Cisco products
bull Standalone installationbackuprestore (iso) and OVA
bull 4 GB RAM bull 1 CPU bull 50 GB hard disk
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Prime Collaboration Deployment PCD
hellip hellip
CUCM 100
IM amp Presence
Nodes
CUCM 100
VoiceVideo
Nodes hellip
SME 100 Nodes
Other
clusters
PAWS API
bull Management application
bull Comes with UCM 100(1) license
bull Otherwise ldquofreerdquo
bull Replaces PAWS-M
bull What does it do
bull Install Upgrade Readdress applications
bull Migrate MCSVM or VMVM
bull Multi-node multi-cluster multi-app automation
Direct Migration Support from CUCM versions to CUCM 100+
61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X
Migration support while
hellip keeping old IPhostname for all cluster nodes
hellip changing IPhostname for one or more nodes
hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM Upgrade Central
CUCM v91 and v100
UnityUnity Connection
MeetingPlace
Presence Server
Contact Center Express
Attendant Console
ANDTEK Application Server
License Count Usage report
Support and Collateral for BE6KBE7K
Support for English French German
Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526
Web Tool httptoolsciscocomcucstupgradeindexjsp
Readiness Assessment iPad App
Share
contentwebex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail
Option
Search corporate
directory
Video calls
MP
Collaboration Edge Expressway
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Prime Collaboration Deployment PCD
hellip hellip
CUCM 100
IM amp Presence
Nodes
CUCM 100
VoiceVideo
Nodes hellip
SME 100 Nodes
Other
clusters
PAWS API
bull Management application
bull Comes with UCM 100(1) license
bull Otherwise ldquofreerdquo
bull Replaces PAWS-M
bull What does it do
bull Install Upgrade Readdress applications
bull Migrate MCSVM or VMVM
bull Multi-node multi-cluster multi-app automation
Direct Migration Support from CUCM versions to CUCM 100+
61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X
Migration support while
hellip keeping old IPhostname for all cluster nodes
hellip changing IPhostname for one or more nodes
hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM Upgrade Central
CUCM v91 and v100
UnityUnity Connection
MeetingPlace
Presence Server
Contact Center Express
Attendant Console
ANDTEK Application Server
License Count Usage report
Support and Collateral for BE6KBE7K
Support for English French German
Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526
Web Tool httptoolsciscocomcucstupgradeindexjsp
Readiness Assessment iPad App
Share
contentwebex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail
Option
Search corporate
directory
Video calls
MP
Collaboration Edge Expressway
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
CUCM Upgrade Central
CUCM v91 and v100
UnityUnity Connection
MeetingPlace
Presence Server
Contact Center Express
Attendant Console
ANDTEK Application Server
License Count Usage report
Support and Collateral for BE6KBE7K
Support for English French German
Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526
Web Tool httptoolsciscocomcucstupgradeindexjsp
Readiness Assessment iPad App
Share
contentwebex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail
Option
Search corporate
directory
Video calls
MP
Collaboration Edge Expressway
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Share
contentwebex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail
Option
Search corporate
directory
Video calls
MP
Collaboration Edge Expressway
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Cisco Expressway A new gateway solving amp simplifying business relevant use cases
bull For Unified CM amp Business
Edition environments
bull Based on Cisco VCS
Technology
bull Standards-based
interoperability
Teleworkers Mobile
Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
Federation
Cloud Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Branding Terminology Decode
Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip
hellipcollaborate with anyone anywhere on any devicehellip
Cisco VCS Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge
Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw
Delivers VPN-less access to Jabber and Fixed Endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
bull Solution designed for and sold
exclusively with Unified CM 91 and
above (including Business Edition)
bull Subset of X81 features
bull No additional cost for server software
licenses
X81 Product Line Options
New
Offering
X81
ldquoExpressway Crdquo
Or Core
ldquoExpressway Erdquo
Or Edge
ldquoVCS Controlrdquo
No Change
ldquoVCS Expresswayrdquo
No Change
VCS Expressway
bull Specialized video applications for
video-only customer base and
advanced video requirements
bull Superset of X81 features
bull No changes to existing licensing model
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway amp Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes
bull Based on UCS C220 M3 (bare metal ndash no hypervisor)
bull Fixed configurations for high and low end deployment
bull CE500 Single components 1Gbps interfaces
bull CE1000 Redundant components 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 18
GHz
4GB 132GB 1Gb
Medium 2 x 24
GHz
6GB 132GB 1Gb
Large 8 x 33
GHz
8GB 132GB 10Gb
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway-C roles
Traversal client to Expressway-E
Interworking for H323 and SIP
Unified CM registered
endpoints
B2B Voice and Video DMZ
Expressway-E Expressway-C
Base requirementsdesign considerations
Configure separate zone for B2B video calls
Enable interworking for H323 and SIP
Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B
External enterprises
and partners
Expressway-E roles
Traversal server for Expressway-C
External connectivity for H323 and SIP
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Outside Network DMZ
Inside Network
How Expressway Firewall Traversal Workshellip
1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network
2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials
3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway
4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C
5 The Expressway-C then initiates connection to the endpoint
6 The call is established and media traverses the firewall securely
A Firewall Expressway-E B Firewall Expressway-C
Internet
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Protocol Workload Summary
Inside firewall (Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment ndash
Register Invite etc via UCM
HTTP TLS Logon
ProvisioningConfiguration
Directory Visual Voicemail
XMPP
XCP
TLS Instant Messaging Presence
Federation
Media RFC
3711
Audio Video Content Share
Advanced Control
(RTPSRTP BFCP XCCP) Cisco WebEx
Audio
Video
Social
Messaging
Internet Collaboration
Services
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Media Traversal
ldquoCrdquo calls ldquoArdquo on-premise
Media firewall traversal over Expressway solution
VCS Control de-multiplexes media and forwards toward ldquoArdquo
Media Relay
ldquoCrdquo calls ldquoBrdquo off-premise
Either B or C are behind NAT
Media is relayed via Expressway solution
Typical Media Paths
Direct Media
ldquoBrdquo calls ldquoDrdquo off-premise
Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable
Media flows directly A
Inside firewall (Intranet)
Expressway E Express
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
D SIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Expressway Solution Overview
Video
Endpoint
aliceBcom
Acom
Conference
Resource
FW VCS
VCS
Expressway
Acom DMZ
CUCM
bobAcom
+1(408)867-5309
bobjabbevideoAcom
FW
7035551212
Function Attribute Support
Call control H323 and SIP
Interworking SIP H323 and IPv4 IPV6 interworking
Scale 500 local 100 traversal calls per VCS
FW Traversal
Protocols H4601819 SIP traversal ICE
Call Routing E164 H323 ID or SIP URI DNS SRV ENUM
Local
Management HTTPS admin CLI Event Call Logging SNMP
Cloud
Conference
Resource 43
Traversal
Client
Traversal
Server
Internet
joeAcom
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Scalability and Redundancy
Expressway Cluster Capacities
Expressway Overview
44
N+2 Redundancy 4000 concurrent audio calls
2000 concurrent rich media
sessions
Each member is a fully active Expressway-E
N+2 means you can lose up to 2 Expresswaysrsquo
and still maintain full functionality
1000 External Zones 20000 remote proxied
registrations to CUCM
ActiveltgtActive configuration
SSH cluster configuration
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Firewall Port Details
No inbound ports required to be opened on the internal firewall
Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001
ndash Traversal Media UDP 36000 to 36011
ndash XMPP TCP 7400
ndash HTTPS (tunneled over SSH between C and E) TCP 2222
External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061
HTTPS TCP 8443
XMPP TCP 5222
Media UDP 36002 to 59999
TURN server control UDP 3478 ndash 3483
TURN server media UDP 24000 ndash 24999
Jabber Guest not required for Mobile amp Remote Access
TURN server control UDP 3478 ndash 3
TURN server media UDP 24000 ndash 24999
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Reassignment for scalability improvement
System Feature Enhancement and Improvement Port ranges reassignment
Function Protocol Port
Direction X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 harr
H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS
H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr
H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS
H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS
Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr
Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS
TURN services UDP 3478 3478 3478 Host rarr Cisco VCS
TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS
B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr
B2BUA communication with OCSLync TLS 65072 65072 65072 harr
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 harr
B2BUA OCSLync presence communication TLS 10010 10010 10010 harr
IP Ephemeral Port - Range StartEnd
Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host
Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Financial Services Application Wealth Management
Benefit Promoters
bull Enable up-sell cross-sell and increase share of wallet
bull Increased high-touch personal interaction
bull Improve ROI of Telepresence investments
bull Creates a competitive advantage
Portfolio Advisor
Remote
Expert FSI website
andor invitation
Images for illustration purpose only Final UI subject to change
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
What is JabberGuest JabberGuest is a new consumer to business (C2B) solution
bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)
bull The solution is click to call and not required to open an account create a password or otherwise authenticate
JabberGuest
Expressway-C Expressway-C
java script
call control
media plugin
H264
ICE
Internet
CUCM
SIP UA (Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest Server
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Complete Your Paper Session Evaluation
Give us your feedback and you could win 1 of 2
fabulous prizes in a random draw
Complete and return your paper evaluation
form to the Room Attendant at the end of the
session
Winners will be announced today at the end of
the session You must be present to win
Please visit the Concierge desk to pick up your
prize redemption slip
Visit them at BOOTH 407
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51
Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public
Summary
Architecture for Unified Communication amp Collaboration ndash Where we were and where are
CUCM 100 Key Themes Features and Benefits
Unified Communications 10x Licensing amp Migration
Collaboration Edge Architecture ndash Designed ndash Expressway
ndash B2B B2C
51