collaboration, sharing knowledge and improving delivery within local government

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On Tuesday 26th November 2013 in the heart of Birmingham ProgM SIG staged Delivering more 4 less: using programme management to achieve transformational change in times of austerity." The SIG had promised an event that weaved together the four Cs theme namely collaboration, change, community and competence, drawing on a wealth of experience from across the public sector. Merv Wyeth, ProgM Chair introduced the conference by describing how the event had been designed with the intention of providing delegates with a high return on their personal investment i.e attendance and participation #eventroi. The big idea was that the day should be an enjoyable shared experience that offered an exceptional opportunity for learning, motivation and networking in the field of programme management. Time and space was built into the programme to enable the audience to interrogate (police were present), and otherwise question, speakers. They were also given the opportunity to vote in polls on issues and questions that speakers posed, which offered additional insights into audience perception and sentiment which otherwise would not have been available. The conference offered the chance for Jim Dale to provide a sitrep on his ProgM-backed Collaborative Change research namely Using research to improve the delivery and effectiveness of change programmes and projects previewed in last months show-case webinar. During his presentation Jim provided an update of the story so far, thanked those who had already participated either in an interview or by completing the survey. ProgM would like to extend the opportunity to all those currently, or previously, involved in programme management and related collaborative activity to participate in this important Collaborative Change survey. On the day, Steve Wake, newly appointed Chair of APM Board, was available to round-up the proceedings and provide a special vote of thanks to his Board colleagues, the organising committee and our generous sponsors, BMT Hi-Q Sigma. He reminded those present of the ongoing Strategy 2020 initiative of Listening, learning and leading that complements events of this type. One delegate (Neil White) wrote A constant theme, running like a golden thread throughout the day, was that effective programme management is a necessary and complimentary bedfellow of collaboration, and an important ingredient in delivering successful transformational change. Whereas projects are essentially objective and enable the effective development and delivery of products (some of which are can be very big products!) it was recognised that programmes are much more subjective and must be sensitive to the environment in which they are operate. Rather than see them as obstacles, programme managers must respect and be prepared to exploit the systems and organisations surrounding them to their mutual benefit.


  • 1. Collaboration, sharing knowledge and improving delivery within local government Hilary Small Principal consultant your partners in delivering successful change 1
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  • 4. The programme environment is difficult Programmes may emerge Often no clear ending vision fades or is overtaken Multiple types embedded isolate portfolio Multiple roles R&Rs often moulded around leadership Greater involvement with operations 4
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  • 7. Areas of responsibility, key performance areas Programme management activity is divided into four areas of responsibility, each with three or four key performance areas (KPAs). KPAs have either a (broadly) external or internal focus Strategy Stakeholder Resource Facilitate vision / manage business case Negotiate agreement Champion change Execute procurement / Determine blueprint Structure programme Manage governance Direct communications Manage (internal) resourcing strategy programme funding Manage programme resources Delivery and integration Ensure integration of change into business Realise benefits Monitor programme Control programme CITI Limited, 2013 7
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  • 10. Accountabilities and responsibilities - fragment Programme Sponsor Programme Director Strategy Management: Programme Manager Facilitating the vision / managing business cases Accountable for: the business vision and committing to the changes to the organisational capabilities entailed by the vision. Accountable for: developing and maintaining the business case for the life of the programme. Advises: on the development of the vision. Authorises: project business cases within the programme. 10
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  • 13. Extended RACI for programme governance Accountable: owns resources and decides how they should be used Authorise: formally accepts accountability Ensure: must take management action to make something happen Responsible: makes sure of something by doing it or delegating it Advise: is proactive but bears no responsibility for action; is judged expert Assure: checks that something is done (monitors / evaluates) Approve: assures as an expert in product / process Consulted: passive and bears no responsibility for action; is judged expert Informed: is kept aware of activities and actions 13
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  • 15. Thank you your partners in delivering successful change 15