comarch customer portal
DESCRIPTION
Comarch Customer Portal is an Internet Banking solution that supports Banks’ customers in self-service regardless of the channel. Comarch Customer Portal is designed to be used on PC’s, tablets as well as mobile phones. Comarch Customer Portal – a platform that offers wide range of functionalities dedicated for different end users such as private, retail or SME clients. It’s complexity makes the platform a substitute of contact center channel or even Bank Branch. By means of Comarch Customer Portal clients can conduct variety of transactions including applications for new products and effective communication with Bank. The system is available 24 hours 7 days a week and at the same time meets the highest standards of security. For clients interested in investments Comarch Customer Portal offers a module with required functionalities like MIFID questionnaire, presentation of market information, possibility to give an order to buy units, to make a fund conversion or redemption, or to carry out transaction on money market.TRANSCRIPT
Copyright Comarch 2011
COMARCH CUSTOMER PORTAL
EXQUISITE INTERNET & MOBILE BANKING PLATFORM
COMARCH CUSTOMER PORTAL
2 Copyright Comarch 2011
PLATFORM OVERVIEW FUNCTIONALITY
TECHNOLOGY INSIGHT ABOUT COMARCH
COMARCH CUSTOMERPORTAL
EXQUISITE INTERNET& MOBILE BANKING PLATFORM
Copyright Comarch 2011
Platform overview
COMARCH CUSTOMER PORTAL
4 Copyright Comarch 2011
MULTICHANNEL BANKING
COMARCH CUSTOMER PORTAL
5 Copyright Comarch 2011
THE MARKET ANALYSTS’ EVALUATIONS …
“Innovation in online platforms critical to support client requirements” 1)
“The world's biggest banks continued to focus the majority of announced IT initiatives on mobile financial services and online banking” 2)
1) Datamonitor Trends to watch: Financial Markets Technology 2010. Survey: Private Banking in Switzerland. Quo Vadis?, 2009. 2) Gartner Top banks: Their IT Plans and Investments, 1Q2011.
COMARCH CUSTOMER PORTAL
6 Copyright Comarch 2011
… AND PREDICTIONS
“Banks will direct investments to online portals, with a focus on usability, automation and bank account management” 3)
3) Datamonitor Trends to watch: Financial Markets Technology 2010. Survey: Private Banking in Switzerland. Quo Vadis?, 2009. 4) Opportunity for banks to increase client satisfaction in channels; IBM Institute for Business Value/Economist Intelligence
Unit Business Analytics in Banking Survey 2010
4)
COMARCH CUSTOMER PORTAL
7 Copyright Comarch 2011
COMPREHENSIVE INTERNET & MOBILE PLATFORM
• Platform beneficiaries: • Affluent & HNWI Clients • Retail Clients • SME Clients
• Comprehensive financial platform for: • Day-to-day banking via internet & mobile channel • Money market • Investments • Personal finance management
• Support of multiple self-service channels • Internet • Mobile • Tablets
• Real-time access to financial data • 24 hours/day, 7 days/week
• Componentized structure
• High security (encryption, authentication & authorization mechanisms)
COMARCH CUSTOMER PORTAL
8 Copyright Comarch 2011
KEY BENEFITS
• Comprehensive portfolio of products and services available on a single platform
• Dedicated functionality for each client group
• Several language versions
• Simplicity in adding new products & services
• Highly user-configurable features eg. customer desktop
• Products & services specifications fully adjustable to bank requirements
• Efficient communication platform (messages, notifications)
• Highly usable mobile banking platform
Copyright Comarch 2011
Functionality
COMARCH CUSTOMER PORTAL
10 Copyright Comarch 2011
PLATFORM BUILDING BLOCKS
COMARCH CUSTOMER PORTAL
11 Copyright Comarch 2011
DAY-TO-DAY BANKING
COMARCH CUSTOMER PORTAL
12 Copyright Comarch 2011
MONEY MARKET & INVESTMENTS
COMARCH CUSTOMER PORTAL
13 Copyright Comarch 2011
MOBILE BANKING & INVESTMENTS
Copyright Comarch 2011
Technology
COMARCH CUSTOMER PORTAL
15 Copyright Comarch 2011
SOLUTION ARCHITECTURE
COMARCH CUSTOMER PORTAL
16 Copyright Comarch 2011
IBM COMPONENTS
• Business logic
– Websphere Application Server
• Process & SOA
– WebSphere Message Broker
– WebSphere MQ
– WebSphere Enterprise Services Bus
• Database
– DB2 9.7 (on roadmap)
• Systems
– pSeries (POWER/INTEL-based)
COMARCH CUSTOMER PORTAL
17 Copyright Comarch 2011
KEY ADVANTAGES
• 3-layer architecture
• Flexible integration with external systems
• Reasonable technological requirements
• Scalable hardware
• Support for advanced authorization/authentication methods
• Own online buffer – accessibility 7 / 24 even, if core banking system is offline
• Mobile banking fully integrated with internet platform
Copyright Comarch 2011
About Comarch
COMARCH CUSTOMER PORTAL
19 Copyright Comarch 2011
• Global Software House offering products and services for:
– Financial Services
– Telecommunications
– Trade & Services
– Small & Medium Enterprises
• 1993 – Founding Date
• 1999 – IPO on the Warsaw Stock Exchange
• 2008 – Acquisition of German company SoftM
• 3500 employees world-wide
• Extensive investments in R&D
ABOUT COMARCH
COMARCH CUSTOMER PORTAL
20 Copyright Comarch 2011
EUROPEAN PRESENCE
