comm and barriers

8/6/2019 Comm and Barriers

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Communication

Among personal qualities possessed bycollege graduates the ability to communicate

effectively was ranked first by employers.


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Communication

Efficient communication is ESSENTIAL to

being successful in life.

The biggest source of interpersonal

problems is poor communications.

The key to the communication process is

to be UNDERSTOOD.


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Communication

The aim of communication is the transference

and understanding of information between two or

more people.

Communication must always be between two or

more people, one the sender and the other

receiver. You participate in both roles and yourrole will change alternatively and frequently in

conversation.


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A definition of communication

Communication is a process of

transfer,exchange,sharing of

ideas,thoughts,feelings etc in such a waythat the mental picture envisioned by the

sender is the same as that perceived by the

receiver.


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The Communication Process

Feedback

Source Encoding ChannelDecoding Receiver

Message Message Message MessageMessage


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Communication FeedbackWe may say that communication hasoccurred only when the message has been

understood.Understanding occurs in the mind of thereceiver.

Feedback is critical to ensure that accurateunderstanding of the message hasoccurred.


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Communications Did you know?People remember:

10 percent of what they read

20 percent of what they hear

30 percent of what they see

50 percent of what they see and hear

80 percent of what they say

90 percent of what they say and do


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Communications did you know?If you tell 100 people something without

repetition:

After 24 hours, 25 percent have forgotten it



After one week, 96 percent have forgotten it


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Barriers to Communication

Psychological barriers

Physical barriers

Linguistic and semantic barriers

Organizational barriers


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Psychological barriers

Differences in perceptions Halo effect

Complexes

Emotional excesses

Allness and closemindedness

Abstracting

Slanting

Inattention Premature evaluation/pre-conceived

notions/inferences

Status

Resistance to change


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Physical barriers

Age

Distance-visible and invisible

Time

Gender

Noise-technical/visual


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Linguistic and semantic barriers Lack of a common language

Semantics-related to words and their use

Poor vocabulary

Roundabout verbiage

Punctuation and grammar


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Organizational barriers Hierarchical barriers

Specialisation of the workforce

Wrong choice of the medium

Communication load


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The Ten Commandments of Good

CommunicationSeek to clarify your ideas before communicating

Examine the true purpose of each communication

Consider the total physical and human setting

Consult with others in planning communications

Be mindful of the overtones as well as the basic content of your

message

Take the opportunity to convey something of help or value to thereceiver

Follow-up your communication

Communicate for tomorrow as well as today

Be sure your actions support your communications


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The Johari Window is a communication

model that can be used to improveunderstanding between individuals.

Developed by Joseph Luft and Harry

Ingham (the word Johari comes fromJoseph Luft and Harry Ingham).


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Two key ideas behind the tool:

Individuals can build trust between

themselves by disclosing information aboutthemselves.

They can learn about themselves and come

to terms with personal issues with the help offeedback from others.


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The four quadrants are:

Quadrant 1: Open Area

What is known by the person about

him/herself and is also known byothers.


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Quadrant 2: Blind Area, or "Blind

Spot"

What is unknown by the person about

him/herself but which others know. Thiscan be simple information, or can involve

deep issues (for example, feelings of

inadequacy, incompetence,

unworthiness, rejection) which are difficultfor individuals to face directly, and yet can

be seen by others.


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Quadrant 3: Hidden or Avoided Area

What the person knows about

him/herself that others do not.


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Quadrant 4: Unknown Area

What is unknown by the person abouthim/herself and is also unknown by

others.


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Key Points:In most cases, the aim in groups should be to developthe Open Area for every person.

Working in this area with others usually allows forenhanced individual and team effectiveness andproductivity. The Open Area is the space where goodcommunications and cooperation occur, free fromconfusion, conflict and misunderstanding.

Self-disclosure is the process by which people expandthe Open Area vertically. Feedback is the process bywhich people expand this area horizontally.

By encouraging healthy self-disclosure and sensitivefeedback, you can build a stronger and more effectiveteam.

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