commercial aligned capability team - ways of working [updated 2010-07-09]

7/31/2019 Commercial Aligned Capability Team - Ways of Working [Updated 2010-07-09]

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Commercial Aligned Capability TeamCommercial Aligned Capability Team

Ways of WorkingWays of Working

Workshop materials presentingWorkshop materials presenting::

Organisation StructureOrganisation StructureProject RoadmapProject Roadmap

Roles & ResponsibilitiesRoles & Responsibilities

RACI ChartRACI Chart

Prepared byPrepared by

David Lau & Karuna PujarDavid Lau & Karuna Pujar

Commercial Aligned Capability PMOCommercial Aligned Capability PMO

Jul 2010Jul 2010


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WorkshopWorkshop ObjectivesObjectives::

TEAM STRUCTURE & PROJECT DELIVERY ROADMAP:review CAC team organization & confirm roles within team

KEY RESPONSIBILITIES: define and agree ownership of

tasks & deliverables required for successful project delivery

WAYS OF WORKING: establish a clear framework forefficient cooperation within our team & with other teams

Desired workshop outcomes: Crystal clarity on each team members role & ownership Other teams understanding of who is doing what Improved external and internal team communication channels Empowerment across the team


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Detailed Guides for Team Org Structure,Detailed Guides for Team Org Structure,

R&Rs, RACI Chart, Project RoadmapR&Rs, RACI Chart, Project Roadmap

Commercial AlignedCapability Team Org Chart

Team Roles &Responsibilities

Commercial AlignedCapability RACI Chart

Roadmap Methodology/Deliverables by Team and byProject Phase

link

link

link

link

NOTE: Please submit access request to IJSFA Connectware database via GSK Apps Thank you
http://notes//BRESNAP104/802572250047308D/6263E48F3756A1D08525656F005D8BF2/148D86526F836A02802575BE0026F6A0http://notes//BRESNAP104/802572250047308D/6263E48F3756A1D08525656F005D8BF2/016A249AB0390D0C802575BE002729E5http://notes//BRESNAP104/802572250047308D/6263E48F3756A1D08525656F005D8BF2/78C5BAB65D84DE12802575DE0051E77Chttp://notes//BRESNAP104/802572250047308D/6263E48F3756A1D08525656F005D8BF2/D1098118FCA9A84D802575BE00273C5Ehttp://notes//BRESNAP104/802572250047308D/6263E48F3756A1D08525656F005D8BF2/D1098118FCA9A84D802575BE00273C5Ehttp://notes//BRESNAP104/802572250047308D/6263E48F3756A1D08525656F005D8BF2/78C5BAB65D84DE12802575DE0051E77Chttp://notes//BRESNAP104/802572250047308D/6263E48F3756A1D08525656F005D8BF2/016A249AB0390D0C802575BE002729E5http://notes//BRESNAP104/802572250047308D/6263E48F3756A1D08525656F005D8BF2/148D86526F836A02802575BE0026F6A0


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Glossary of Terms (1)Glossary of Terms (1)

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Abbreviation Definition

BA Business Analyst

BR Business Requirements

CAC Commercially Aligned Capability Team

CCPO Change Control Process Owner

CMP Configuration Management Plan

CR Change Request

CCF Change Request Form

CRB Change Request Board

DEV Development

DMiP Data Migration Interface Plan

DMiR Data Migration Interface Report

DMP Document Management Plan

Doc Admin Document Administrator


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Glossary of Terms (2)Glossary of Terms (2)

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Abbreviation Definition

DS Design Specification

GSFA Global Sales Force Automation IJSFA, Insight and Salsa

IMP Incident Management Plan

M&A Merger & Acquisition

PM Project Manager

PMO Programme Management office

PQP Project Quality PlanPQR Project Quality Report

QA Quality Assurance

RACI Responsible, Accountable, Consult, Inform

SCS Systems Communications & Services

SIT System Integration Testing

SME Subject Matter ExpertSR System Requirements

TAM Technical Architecture Manager

TIP Technical Installation Plan

TIR Technical Installation Report

UAT User Acceptance Testing


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1.1. Team OrganisationTeam Organisation

2. Roles & Responsibilities2. Roles & Responsibilities3. Ways of Working3. Ways of Working


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Commercial Aligned CapabilityCommercial Aligned Capability Team -Team -

Agreed Org Structure- ByAgreed Org Structure- By PeoplePeople Q1 2010 Q1 2010


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How do we fit together?How do we fit together?

THEBU

SINE

SS

SCS

LOCAL MARKET

SAL

ES&

STRA

T

APP

LICA

TION

SER

VICES

DELIVERY TEAMPM

BA

SME

DEV

TEST

DIRECTOR

TAM

ARCHITECT

PMO

REQUIREMENTS GATHERING DESIGN BUILDSIT

UAT

DEPL.

or RETROFIT

ON-GOING

MAINTENANCE


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Programme StructureProgramme Structure

FINANCEFINANCE

LOCALLOCAL

MARKETSMARKETS

SCSSCSAPPLICATIONAPPLICATION

SERVICESSERVICES

CACCAC

SALES &SALES &

STRATEGIESSTRATEGIES

THETHE

BUSINESSBUSINESS

STEERINGSTEERING

TEAMTEAM


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Project StructureProject Structure

STEERING TEAM

PROJECT MANAGEMENT TEAM

LOCAL

MARKETSCS CAC

APPLICATION

SERVICES

PM BASMEDEVTEST

THE BUSINESSSALES

& STRATEGIE


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CAC Team in ProjectsCAC Team in Projects

BA

DEV

PMO

SME

CACDIR

TEST

PM


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1. Team Organisation1. Team Organisation

2.2. Roles & ResponsibilitiesRoles & Responsibilities3. Ways of Working3. Ways of Working


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Key Responsibilities by RoleKey Responsibilities by Role

CAC DIRECTOR:

Overall responsibility for programmesolution delivery, resources & budget

Aligning project prioritisation tobusiness strategy

Managing Sponsors & Local Marketexpectations, vendor management &contractual negotiations

Responsible for risks & issuesescalated by PM

Preventing scope creep

Follow the link for details on your R&Rs: link
http://notes//BRESNAP104/802572250047308D/6263E48F3756A1D08525656F005D8BF2/016A249AB0390D0C802575BE002729E5http://notes//BRESNAP104/802572250047308D/6263E48F3756A1D08525656F005D8BF2/016A249AB0390D0C802575BE002729E5


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CAC PMO:

Responsible for best practices &ways of working: consistentmethodology across all projects

Owns Change Managementprocess & reporting, documentmanagement [and training]

Owns CCP, IMP, CMP, PQP, DMP



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CAC PM:Overall responsibility for projectdelivery, resources & budgetaccording to agreed planIdentifies risks & issues and developsmitigation plan, manages projectconflictsFacilitates dialogue & decisionmaking, ensures agreement isreached and communicatedManages scope creepCaptures and shares project learning

Ownsproject plan, weekly statusreports, risks & issue log, projectresource plan, project PQP, projectPQR


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CAC BA:

Single point of contact for business/marketrequirements

Ownership of the requirements & the releasescope

Accountable for Defining and prioritising market requirements Requirements are assessed and documented with

dependencies & cross functional impacts Championing & communicating scope approval Assisting market in defining training needs UAT ownership: engaging Local Market, tracing

changes through tests & defect resolution

Owns BR, SR, Traceability Matrix, UATdocumentation; DMiP, DMiR



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CAC SME:

Single point of contact for technicalrelated matters on design, build anddeployment

Responsible for technical assessment

(incl. dependencies, impacts, risks &issues) of all proposed changes

Responsible for technical delivery

Owns Configuration DS., DesignReview Report, System Access Plan



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CAC DEV:

Ensures codes produced adhere toCMPand are unit tested againstappropriate unit design specification

Ensures technical installation and

deployment of codes from DEV->SIT->QA/UAT is supported by approvedTIPs and TIRs

Ensures testing defects areremediated and risks and issuesreported to SME



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CAC QA/TEST:

Owns Test Strategy

Assist in planning andresponsible SIT & UAT activities

are performed on time and toquality, any defects are tracked,tackled and closed

Ensures testing defects areremediated and risks and issues

reported to SME



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RACI ChartRACI Chart

Assures everyones participation in completing tasks & deliverables

Describes the level of responsibility: from a decision-making stanceto always being kept in the loop

R RESPONSIBLE The Doer; the person who isassignedto do the work

A ACCOUNTABLE The Owner/Approver; theperson who makes the finaldecision and has the ultimateownership

C CONSULTED The person that must beconsulted before a decision oraction is taken

I INFORMED The person that must benotified that a decision or actionhas been taken

link
http://notes//BRESNAP104/802572250047308D/6263E48F3756A1D08525656F005D8BF2/78C5BAB65D84DE12802575DE0051E77Chttp://notes//BRESNAP104/802572250047308D/6263E48F3756A1D08525656F005D8BF2/78C5BAB65D84DE12802575DE0051E77C


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1.1. Team OrganisationTeam Organisation

2. Roles & Responsibilities2. Roles & Responsibilities

3. Ways of Working3. Ways of Working


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How does it work?How does it work?

CAC

DIR

SME

BA

PMO

TEST

DEV

PM

LOCAL

MARKET

THE

BUSINESS

SERVICE

TEAM


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CR Tools CR FormCR Tools CR Form

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CR Form completed by requestor Send to

[email protected] Automatically logged on CR DB Assignment done by PMO

following resource allocationmeeting

Tech assessment completed inthe CR DB by BAs / Tech Teamin preparation for CRB

Outcome updated by PMO in theCR DB post CRB
mailto:[email protected]:[email protected]


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Change Control ProcessChange Control Process

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New

Markets

Live

Markets

ServiceTeam

SFACRDB

Corrective

Change ControlForm

Pre-ChangeReview Board

Other

SRTicket

/ Email CR form

Email CR Form

BAs Config, Data, Arch,

CCPO, Service & Insight BA toattend

Run discussions by Category

Revisit Type

Assessment & h/l

Estimate /Suggest closed-

duplicate

Update CRB Date

Indicate Dependency

Update Owner

Update status

Submitted

SR Ticket

Corrective

Pre-CRB

Report

Pre-CRB

Report

Detailed Assessment

Assessed

Enhancement

Operational

Early notification from Market ofplanned dates

Schedule in appropriate

environment / escalate conflicts

Update status

Validate with BA only if required

Service Manager to approve for

implementation

Alternatively if Dev is required,

follow standard process

Update Assign to

Update Type

Operational

Create corrective CRClose SR Ticket

All to validate BR

Validate with BAs

Trigger new enhancement if

Operation CR requires dev

work

Service Manager to approve

for implementation

Alternatively if Dev is

required, follow standard

process

Assessed for reporting

impact


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Change Control ProcessChange Control Process

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Postponed

Approved

Escalated

Close - Rejected

Close- Duplicate

SteeringCommittee

SystemSpecification

DesignSpecification

Corrective

Enhancement

Operational

Change Review

Board

CRB

Report

CRB

Report

Academy/CCoE; SFA Dir, SFA

Del Dirs, Services, Business

Process Owner, PMs/BAs to

attend

Review Assessment &

Estimation

Update Decision/Comments

Update Status & Reason

Update Release

Update Type

Update Priority

Categorised by Business Process

Update Date

Update Date

Update Release

Propose Release

Postponed

Close-Rejected

Approved

Market

Report

Market

Report

BA to Complete Config to Complete

Develop

Test

Deploy

Deploy

Config to update Status

Config provide Tip to

Service team for sign off

SRN

Closed - Accepted

Distribute to CRB Members

Service Team to updateStatus

Service Team to update

Cameleon

Inform Steering Committeeof approved CRs


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PMO

Change Request lets get cooking!Change Request lets get cooking!

PMO facilitates a dialogue to process a

Change Request from CR submissionthrough the assessment, then approvalor rejection, all the way toimplementation. Maintains the CR log/database chairs Pre-CRB & CRB meetings Provides necessary tools: CR Form, Traceability

Matrixetc

Local Market recognizes theirrequirements gaps and describes theirneeds to a BA

Local Market turns to a BA forrecommendation.

LOCALMARKET We feel peckish. Wewish

Can we have

something to eatPerhaps a cheesecake?

Have they booked a table?Are they paying together?

Order number EU-

09_08_1234

LOCAL

MARKET

LOCAL

MARKET

LOCAL

MARKET

LOCAL

MARKET


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BA works with the Market to andworks with the SME to assess thesolution appropriate to the Marketand Business demands.

BA has the ultimate ownership ofthe CR/requirement and theRelease Scope Fills in Traceability Matrix Writes Business Requirements

SME is responsible for technicalassessment of each ChangeRequest indicating theimplementation effort, risks,

impacts etc

SME is responsible for reviewingdependency assessment acrossall systems

BA

Thats not good for yourdiet. But I understandyou are hungry. Hmm,let me see what can bedone for you. Leave it

with me.

SME

Take 2

spoonfuls

of sugar


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Change RequestChange Request lets get cookinglets get cooking!!

PM is responsible for theengagement of all teams (SCS,Services etc) to propose a planof implementation to beapproved by the CRB

PM is responsible to plan thedelivery of the approved CRs

BA owns the scope and

ensures new requirements donot creep and affect agreeddelivery timeline

PM

write a recipe,

cook it, try, it,serve it let meseeyeah, itlltake about 20

minutes

BA

We areserving a 12course meal

Are the silverknives and

forks ready?

12 courses

only!


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At Pre-CRB the team reviews

whether the list of CRsproposed for approval and theimplementation plan are inplace for the Business toaccept or reject.


CAC

DIRSME

BAPMO

PM

Got this

Gotthat!

Were ready.


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At CRB a decision is madebased on the business benefitwhether the Change Requestspresented as a Release Scopetogether with an Implementation

Plan should be approved.

THE

BUSINESS

OK. Thats seems healthy.Lets do it.


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DEV TEAM develops the codeensuring it adheres to CMP

DEV TEAM ensures all buildactivities are supported byapproved TIPs and TIRs

DEV

READY,

STEADY,COOK!


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QA/TEST TEAM coordinatesSIT & UAT activities ensuringthat they are completed on timeand to quality

While testing design solutionsTest Team is responsible for Making sure the requirements are

traceable from Build to SIT Defects are tracked, monitored to

resolution

Any risks and issues are reported toSME

Deep ruby in colour withhints of violet and an intense,

complex, inky bouquet ofplum and blackberries, red

fruit jam, spices and bayleaves. Velvety in the mouthwith a mellow structure andsweet tannins which make it

effortlessly elegant with along finish, but...

TEST


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Boston MatrixBoston Matrix

Value

IT Effort

Business

Value

High

Low

HighLow

2 CCRs

8 CCRs

6 Enhancements

1 CCR 5 CCRs

2 Enhancements

PROPOSED

TO BE DECIDED

REJECTED

4 CCRs2 Enhancements

1 Enhancement2 CCRs

1 Enhancement

2 Enh2 Enh5 CCR

1 CCR2 Enh

2 CCR

1 CCR 3CCR

1Enh 1 CCR

Total: 34

Approve: 17

Postpone: 14

TBC: 3

2 CCR1 Enh

3 CCR

2 CCR2 Enh

ACCEPTED


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Enhancement & Corrective CRsEnhancement & Corrective CRs

SYSTEM OWNER

Salsa Nick Garbutt

Insight Peter Yeung,Martin Krol,

Amit Chakrvarty

IJSFA Liz Cowley,Nigel Smith


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Document Delivery Process &Document Delivery Process &

Assigned Responsibilities (1 out of 4)Assigned Responsibilities (1 out of 4)

PMO owns: PQPconsisting of a

comprehensivedeliverables list togetherwith the Authors/Team

responsible for documentdelivery DMPthat governs

document review &approval process with thedocument storage

PMO guides & trains ondocument approvalprocess

Roadmap Methodology/ Deliverables by Team and by Project Phase illustratesin detail required

documentation and the team/role responsible for document delivery at a specified project phase.link
http://notes//BRESNAP104/802572250047308D/6263E48F3756A1D08525656F005D8BF2/D1098118FCA9A84D802575BE00273C5Ehttp://notes//BRESNAP104/802572250047308D/6263E48F3756A1D08525656F005D8BF2/D1098118FCA9A84D802575BE00273C5E


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AUTHORS & APPROVERShave the responsibility toread & understand relevantGSOPs and use the up-to-date iQMS templates

AUTHOR owns thedocument review processand is responsible for its atimely delivery to the DOCADMIN for a formal approval

APPROVERS must providetheir comments within thespecified review period




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PM assures the list ofdeliverables and schedule isincluded in the project plan

PM owns the Quality Gatesscheduled for each releaseimplementation to check thedocumentation delivery status;at minimum, a Quality Gate isscheduled during the end of aTest Phase & before the

Deployment takes place.




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DOCUMENT ADMINallocates unique doc IDs

Owns the process ofgathering & looking afterthe formal evidence ofapproval

Looks after the MasterFiles repository




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Document Delivery ProcessDocument Delivery Process --

Documents Repository is Moving HomeDocuments Repository is Moving Home

CIT Mandate the use GCMS for all projects

Everyone should already attended a GCMS training

SalsaEv is already using GCMS

New projects such as CLM, Mobility, IJSFA 4.7+ and Insight 8.x+ shouldstart using GCSM

Existing Salsa, IJSFA and Insight documents are being migrated toGCMS since start of June. Target is to migrate all iQMS documents by

end of August

Migration team consists of; Karuna, Sandra Collins and Cindy Bennett

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Question TimeQuestion Time