committee member training · where does the training happen? session dates marked with * on the...

Committee Member Training2020

Dates for early2021 nowavailablesee back page

Which courses should I attend?

There is no expectation that CommitteeMembers will attend all the courses in thisprogramme: the support you might need willdepend on what your role is, and your previousexperience. Please contact your BSI CommitteeManager for advice on which course to attendif you’re unsure.

When is the next course taking place?

You can check to see available dates bychecking our website,www.bsigroup.com/cmtraining – you’ll find allthe courses in the programme listed inalphabetical order there. Once all the seats on asession are taken, the date will be marked“Fully subscribed”. New dates are added to thewebsite at intervals.

Where does the training happen?

From April 2020, our training is deliveredonline via virtual classrooms. Similar content tothat featured in those courses marked in thisedition of our brochure as physical classroomsonly (see page 2 for key) might also be availablein another format: please contact us forassistance.

How do I book?

Please email [email protected] the course title you would like to attendand your preferred attendance date.

We will send you an application form on receiptof these details, which you will need to completeand send back to us. Your place is only confirmed

when the completed application form is receivedby us. You will receive joining instructions twoweeks prior to the date of the course.

Why aren’t the start and finish times

of the courses stated in the brochure?

Start and finish times vary, so please check the application form for the course you areinterested in for the latest information.

What are the fees to attend the courses?

There is no charge to attend the courses in this programme if you are registered on BSI’s committee management system prior to booking. Please ask us to check if you areunsure if your personal membership of a BSI committee has been accepted. Please note however that there is a cancellation feefor non-attendance once your booking on acourse has been approved: attendancecancelled within 28 days of the course takingplace will incur a charge of £150 + VAT.

Priority is always given to serving BSIcommittee members, but from time to time we might be able to accept others on some of the courses. The fee for external delegates to attend is £375.00 + VAT. Fees, whereapplicable, are charged per person per day.

Who can I talk to for more information?

Call us on +44 (0)20 8996 7491 or email us [email protected] for furtherinformation on our training and other events.

The Committee Member Training programmeaims to explain how standardization worksnationally in the UK, and how BSI contributes tostandardization in Europe and internationally.

We hope also that many of the courses will helpyou develop skills that you can use elsewhere inyour professional life. Some frequently askedquestions are answered here.

Welcome

1

NationalStandards

GlobalStandards

CreatingStandards

MeetingParticipation

PersonalEffectiveness

p2 p3 p5 p6 p9

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Standards are voluntary in that they are tools devised for the convenience of those who wish to use them.However, that isn’t to say that they are exempt from legalconsiderations: their application is sometimes directlydemanded by regulatory instruments or through inclusionin a commercial contact. This course aims to explain BSI’srole as the UK’s National Standards Body and to clarifythe legislative considerations relating to standardization.

• BSI’s governance structure and the effect of our Royal Charter

• British, European and international standardizationand the law

• The responsibilities of Technical Committees and their members

• Notes on the interpretation of standards, litigation,copyright, patents and confidentiality

British Standards and the Law

NationalStandards

GlobalStandards

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Half day. Discussion and‘Question andAnswer’ session.

Course duration and

format

If you are appointed as convenorof an international and Europeanworking group or project team,guidance is available from BSI’sConvenor Advisory Service.Representatives from ourInternational Secretariats teamcan offer procedural adviceabout the ISO, IEC, CEN andCENELEC committee/WGenvironments.

• Guidance on drafting, editing, and the preparation of drawings• Help using templates• Demonstrations of online communication/document- sharing tools (Livelink systems)

Advice forUK-appointedconvenors

Email us at [email protected] for more information.

Virtual classroom –

online delivery

Physical classroom –

face-to-face delivery

Deliverymethod key

CreatingStandards



Half day. Instructor-led virtual classroom.

Course duration and

format

3

NationalStandards

GlobalStandards

Global Standards (ISO)Through its membership of 165 National StandardsBodies, ISO brings together experts to share knowledgeand develop voluntary, consensus-based, market relevantInternational Standards. In this course we look at BSI'sparticipation in the creation of those standards, andwhether you're a delegate at an ISO Technical Committee,or the convenor of a Working Group, or taking part inanother role, you'll find some useful information sharedhere.• Giving a brief overview of ISO and BSI’s membership

of it• Explaining the different roles for UK Committee

Members in international standardization• Examining the different stages in the development of

an International Standard and what needs to happenat each

• Outlining the modes of cooperation between ISO and the European standards organization, CEN

CEN is the association that brings together NationalStandards Bodies of 34 European countries, providing aplatform for the development of European Standards andother technical documents. BSI has role to play in thedevelopment of these documents and this courseexplaining the relevant procedures is of benefit to thoseUK Committee Members who need to understand them.

• Providing an overview of CEN and its objectives• Identifying what happens at each of the key stages in

developing a European standard• Your role in European standardization – who are the

key participants and what do they do?• Explaining European standards in an international

context

Standardization in Europe (CEN)

Please see our websitewww.bsigroup.com/cmtraining for the latest availability

NEW

NEW


Course duration and

format

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NationalStandards

GlobalStandards

One day. Interactive, discussion andpractice exercises.

Course duration and

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Technical Committees draw on the skills and experienceof a cross-section of stakeholders from a wide variety ofnominating organizations, so working effectively with adiverse group of participants is an essential skill instandardization. And if you are selected to represent the UK view on a European or international committee, you will be travelling to other countries and meetingrepresentatives from National Standards Bodies fromacross the world so you’ll benefit from having anappreciation of different cultural, national and linguisticbackgrounds. Of course, these skills are useful forbusiness generally, not just for contributing to thedevelopment of standards. The broad aim of thisinteractive, one-day training course is to enhance yourpractical skills for influencing and communicating in aninclusive manner, enabling you to build rapport andconsensus in both national and global contexts.

• Exploring of the nature and degree of diversity in the work of standards development with BSI

• The concept of inclusivity and how being inclusive can maximize personal effectiveness and deliver better outcomes

• Understanding how your own communication style and approach can be perceived by contacts and partners from different demographic groups to your own

• The effect of cultural differences on attitudes towards hierarchy and status, styles of giving and receiving feedback, and expectations aroundcourtesy and customer service

• Best practice for effective cross-culturalcommunication

o effective email and telephone communication, and building virtual relationships

o using ‘international’ English and adapting your written and spoken communication styles for non-native speakers

o being persuasive and influential with global colleagues

Cultural Awareness and Inclusivity

Donna Marsh

Donna has worked on five continentsthroughout her long corporate career inthe fields of banking and informationtechnology, with a focus on the Indiansubcontinent and throughout theMiddle East, including Saudi Arabia as a businesswoman in her own right. (She is the author of several businessbooks focusing on the Middle East,including Doing Business in the MiddleEast and Working and Living in SaudiArabia.) Following a move into cross-cultural consultancy, training andcoaching, Donna has worked withscores of senior global executives andmanagers in the finance, insurance,law, technology, manufacturing anddefence sectors, amongst others. Inaddition to her geographical expertise,she works with multinational andmulticultural team challenges, rangingfrom managing remote teams to raisingawareness about unconscious bias,diversity and inclusion.

NationalStandards



5

GlobalStandards

CreatingStandards

In this course, we look at the process of drafting astandard. This one-day overview is designed to help those who are responsible for shaping the content ofstandards of national origin and for those taking part in European or international Working Groups. Join us ifyou’re interested in the answers to such questions as:What’s the difference between normative andinformative? Do the clauses in standards always appearin the same order? Since when has the word‘standardization’ been spelled with a ‘z’? Why is adecimal point used in figures for some standardspublished by BSI, but a comma in others? Should you usethe word ‘must’ in a standard, or must you use ‘should’?

• Identify the structure and components of a standard• Recognize different types of standard, and the

principles applying to each• Learn the principles of codifying and presenting

information in a structured manner• Become familiar with the language and writing styles,

presentational techniques and referencing rules• Understand how to review and edit drafts

One day. Interactive discussion andworked examples.

Course duration and

format

CPD certificates

Did you know that we can issuecertificates detailing your activeparticipation in our standardsprogramme which you cansubmit to your employer orprofessional body as evidence ofContinuing ProfessionalDevelopment (CPD)?

Simply email us [email protected] with the following details:

• Your name• The name and reference number of your committee• The period you wish to certify• The name of the secretary of your committeeWe’ll issue you an electroniccertificate which you validate bycompleting the check-list on theback to show how committeeparticipation contributed to yourongoing CPD, in accordance withthe relevant professional body’srequirements.

Did youknow...?

How Standards are Written


The learning available in our committee member trainingcourses can always be used in your work outside BSI, butin particular being able to influence and persuade othersis one of the most valuable and transferable skills tohave. This course takes you on a journey of self-awareness, using many different styles of learning toensure that you leave with a sense of confidence, wellfounded on enhanced capabilities. In order to influencethe thinking and behaviour of others, and persuade themto your way of thinking, you need to communicateconfidently, build a relationship and remain assertiveeven when pressurized. This course is designed to enableyou to be more confident, influential and persuasive atwork through recognizing the link between yourcommunication skills and the impact they can have onothers.

• Communicate in a more persuasive manner withcolleagues and individuals from outside yourorganization

• Develop more effective and creative workingrelationships

• Explain complicated ideas in a manner which aidsunderstanding and increases the likelihood of success

• Communicate with increased confidence at meetings• Become a more active listener and use enhanced

persuasion skills to act as an opinion shaper• Identify your own preferred influencing style and use it

to encourage others to change

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Influencing, Persuading Skills

One day. An interactive coursewith opportunities topractise techniques.

Course duration and

format

Liz Brown

Liz is a highly experienced and talentedtraining professional specializing in thefields of communication, interpersonaland behavioural skills. She has a wealthof experience through her work in manycompanies and the public sector, and iscommitted to providing comfortable,yet challenging, learning opportunitiesfor business and individual.

An excellent communicator, Liz is ableto inspire and engage participants inlively and interactive ways. Over the last thirty years her passion for helpingpeople to develop has enabled manyindividuals to achieve their potential in either professional, business orpersonal contexts.

Liz also hosts Networking andPersonal Impact (See page 13) andMaximizing Your MeetingParticipation (See page 7)

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Maximizing Your Meeting ParticipationHave you ever attended a meeting where you feel youhaven’t achieved anything? That your voice wasn’t heard?That no progress was made? That it wasn’t clear who wasdoing what? If so, you won’t be alone. The good news is,there are things you can do about all these problems. Whatever the roles are at a meeting, everyone presentneeds to take collective responsibility for the meeting toensure the time is used productively. To do this, eachparticipant needs to take personal responsibility to ensurethey are making their best contribution. Ask yourself: Aremy presentations concise? Am I able to make a proposalsuccinctly? Do my contributions hold the correct level ofimpact? Do my behaviours advocate consultation,constructive discussion and debate, and the free exchangeof ideas - without going off-topic? How can I help tomanage the meeting process with respect to its agenda,timeliness, and ensuring useful outcomes?

• Skills examined in this session include 1. Communication 2. Presentation 3. Facilitation 4. Assertiveness

• Competencies gained from attending include 1. Remaining action-focused and promoting

consensus, decision-making and progress 2. Connecting with an 'established group' within the

meeting, especially where there are variable levels of knowledge and expertise within the group

3. Drawing newcomers to standardization into the conversation

4. Networking with colleagues outside your scope and knowledge and contributing confidently to discussions

One day. An interactive coursewith opportunities topractise techniques.

Course duration and

format

7


8

The ability to persuade others, the skill to get buy-in foryour ideas, and the personal power to be able to influencedecisions and outcomes, are all key qualities of thesuccessful communicator. But how is this done when theothers are not in the room with you? How do you makeyour mark professionally and positively and ultimately get results? In this session we look at what the bestpersuaders do and how these techniques can be used in a virtual environment.

• Communicating effectively online• Handling interruptions when speaking• Techniques for engaging people when in

a virtual meeting• How to get genuine buy-in so people don’t

feel dominated, pushed or forced in any way (only to change their minds later!)

As business communication moves increasingly online,those who can master working in this type ofenvironment are at a significant advantage. This sessionis an opportunity to learn some useful tips, tricks andtechniques for your online meetings, to ensure you comeacross relaxed, professional, confident and in control.You’ll learn about how to make your presence feltpositively (without dominating) in a remote setting,regardless of whether you are running the meeting orsimply participating in it. There will be guidance on how to present your ideas (and slides / documents ifappropriate) effectively, and an opportunity to learn how others have handled tougher moments, so you are prepared and ahead of the curve.

• Overcoming online anxiety• Communicating confidently when in a virtual meeting• Presenting information using appropriate

body language and tone• Engaging and capturing virtual attendees’ attention

Virtual Meetings: influence and persuasion

Virtual Meetings: personal impact


Course duration and

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Course duration and

format

NationalStandards

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NEW

NEW


9

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This practical and 'hands on' session is designed to be acatalyst for innovation and creativity! Based on the latestthinking and best practice, it will encourage you toresolve problems by dispensing with the traditionaltheory and focusing on new ways to solve your problems.

• Use innovative and creative tools to assess and solveyour workplace problems

• Understand how your thinking approach affects theway you solve challenges

• Make more effective use of your own and yourcolleagues' creative thinking skills

• Work on your own real life examples and share thechallenges others face in different businesses

• Use a variety of interactive and new methods togenerate high volumes of creative ideas

• Evaluate and risk assess new ideas to ensureworkability

• Assess the impact on the business of yourrecommendations for change

Creative and Innovative Problem Solving

One day. Tips, advice anddiscussion.

Course duration and

format

Alastair Wallace

Alastair is an established learning anddevelopment professional, specializingin the design and delivery of creativelearning events that deliver results. With nearly twenty years’ experience inleadership, organizational developmentand learning with organizations in manysectors, his unique and client-centredapproach has earned many plaudits. His post-graduate studies at Universityof London explored the “holy grail” ofsuccessful transfer of learning within theworkplace, and this research is broughtto life in the structure of the events hecreates.

NationalStandards

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10



Dealing with Difficult PeopleDifficult relationships and situations often arise whenthere is a disparity in communication style. This can leadto fractured relationships, negative feelings and give riseto toxicity. By understanding our own communicationstyle and reactions to the communication style of otherswe can develop strategies to manage relationships andpush through difficult situations to gain effective results.This highly practical session explores the key sources ofconflict and what happens when other people press yourbuttons and cause problems. We’ll send you away with atoolkit of different strategies, equipping you to neutralizethe fallout from difficult personalities and challengingbehaviour and ensure that difficult situations don’t holdyou back.

• Exploring the five sources of conflict – intention,incompetence, insensitivity, intrusion and inevitability

• Navigating difficult interactions: the role for EmotionalIntelligence

• Driving greater self-awareness: what impact does mypreference have on those around me

• Understanding responses to confrontation and conflict– the instinctive response and the consideredresponse

• Acting with conviction without railroading• Listening, questioning, empathizing, reframing –

the key skills of the toxin handler• Defusing aggression and building rapport, the role for

verbal and non-verbal communication• Avoiding fixed and antagonistic positions• How to stay “on message”. • The importance of building relationship credit

One day.Presentation,practical exercises,toolkit.

Course duration and

format

Sandra Bull

Sandra has more than 25 years’experience as a professionalcommunicator with a senior executivegrounding gained at some householdname retailers. She founded her careeras a news journalist before switching tocorporate communications, leadingteams at Arcadia Group andMothercare. She continues to evolveher experience in the communicationsarena, bringing valuable insightsgained via consultancy projects intoher sessions. Sandra focuses in themain on communications-led sessions,helping delegates to get their messageacross with clarity and impact whileadapting their style to suit bothaudience and purpose.

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11



It is now more important than ever that we have the skillsto effectively manage our time and priorities whilstworking from home. This session takes a new look atgood time management through the lens ofhomeworking, giving you the skills and confidence togain control over time by effective planning, organization,prioritization, monitoring of workloads - and being ableto say 'no' to unrealistic demands.

• Manage work life balance effectively• Establish priorities in a realistic manner• Review how your own time is consumed and describe

where it is now different• Identify your own personal time stealers and have a

plan for eliminating or reducing them• Successfully manage your own time whilst working

from home

Time Management When Working Remotely

Half day. Instructor-ledvirtual classroom.

Course duration and

format

If you've been working on your time managementstrategies and now feel that you are more organized andin control of your time, you may still be feeling as thoughyou could be more productive. In this course we’ll helpyou increase your efficiency rating, offering practical tipsto help you discover how to increase your productivity. It will help you to improve your focus on goals so thatyou can successfully plan and prioritize your workload in order to achieve more, leaving you feeling moremotivated, less stressed, and on top of your workload.

• Use systems and tools to manage emails effectively• Prioritize tasks using productivity methods and

processes• Learn proven models to analyse time and tasks in

order to reduce wasted time• Adopt reading techniques to quickly dissect

information and apply actions• Become more 'goal oriented' and be more mindful

of how to utilize your time effectively

Toolkit for Personal Productivity

NEW

NEW

Half day. Instructor-ledvirtual classroom.

Course duration and

format

NationalStandards

GlobalStandards

CreatingStandards



12

Getting Results Through RelationshipsSuccess in all aspects of your professional life requires adiverse set of skills, some of which feel more natural andinstinctive than others. We all work with different groupsof people and few of us are lucky enough to have roleswhere we can use the same approach with everyone.You’ll probably have customers and managers andperhaps even direct reports to manage. You’ll also have anetwork of contacts with whom you’ll need to maintaingood relationships, including other volunteers who sit onthe same Technical Committee as yourself. In thissession, we’ll explore how you can get the best out of allthese relationships, through a combination of coaching,delegation and feedback and the all-important‘Psychological Contract’, which influences every workingpartnership. We will also explore how to buildmomentum and motivation with others in a way thatreally drives performance for all. We’ll give you afireproof set of skills that will provide you with athorough grounding in today’s business environment –whichever role you are playing in it.

• Exploring your own style and the implications of such a style

• Adapting your style to the different work preferences of those around you

• Appreciating difference, avoiding the mini-me syndrome

• Investing in the building of the Psychological Contract• Briefing out work to others: the art of

effective delegation• Coaching skills that support delegation• Letting go, stepping back, giving others room

to stretch• Developing a feedback culture – learning to give

feedback that motivates and builds performance• Improving your feedback skills, developing your

interpersonal and communication skills

One day. Presentation,practical exercises.

Course duration and

format

13

NationalStandards

GlobalStandards

CreatingStandards




Networking and Personal ImpactHow often do you feel that you need to demonstratemore personal impact and gravitas when working withothers? Building and maintaining understanding, mutualtrust and meaningful cooperation with a complex varietyof people and situations now requires high levels ofconfidence, style flexibility and interpersonal awareness.This programme helps you to identify and cultivaterelationships with colleagues, contacts and networks,both formal and informal. The key to achieving results isto develop the skills that enable you to promote andsustain your position whilst gaining the support andgoodwill of others.

• Leverage your personal style and image by developingmore impact when forming and building a vibrantworking environment with others

• Have more presence, enabling you to be positive and an effective practitioner

• Become more open and sensitive to others’ needs by adjusting your style to cues from others, thus enhancing closer rapport

• Build support of others for your purpose, goals and strategy

• Cultivate networks with people across a variety offunctions and locations

• Strengthen your networks in order to achievecooperation, collaboration and general agreement

• Become more influential and respected in your field

One day. Practical tips andproven techniques.

Course duration and

format

14

Emotional Intelligence – and your Emotional Quotient(EQ) – is now recognized as a key factor influencing oursuccess, both in the workplace and beyond. It’s all aboutpaying attention to the impact we make on those aroundus. When we work in an emotionally intelligent way, weconsider how our emotions and feelings are contributingto our behaviours and try to regulate those that areperceived as disruptive or inhibiting. We also recognizethe need to truly engage with those around us – inspiringothers to be their best selves. This course will explorehow that is done, building your understanding of how tomotivate yourself, manage relationship pressure pointsand inspire others such as your colleagues on yourTechnical Committee. You’ll leave the day being able todemonstrate an understanding of the key competenciesof this subject and, with improved self-awareness, betterunderstand your personal behavioural footprint. You’llunderstand how a higher EQ can contribute to successfulcollaborative working, and how to use what you’velearned in challenging aspects of your committee work.

• Understanding the key competencies of EmotionalIntelligence, bringing the concept to life

• Recognizing strong EQ behaviours around you – those who’ve got it, those who haven’t

• Exploring the link between your Emotional Intelligenceand your ability to navigate real-life situations

• Measuring your own EQ – how could you improve it?• Developing a commitment to self-awareness,

especially around blind spots• Identifying your disruptive and unhelpful behaviours• Transforming unhelpful to helpful –

becoming your best self• Employing your EQ to support those you collaborate

with, especially other committee members• Creating an action plan of issues and challenges

you’d like to change

You and Your EQ

One day. Presentation,practical exercises.

Course duration and

format

NationalStandards

GlobalStandards

CreatingStandards



Committee Member TrainingBSI, Chiswick Tower389 Chiswick High RoadLondon, W4 4AL

T: +44 20 8996 7491E: [email protected]/cmtraining

2020/C

Early 2021 programme

The first available date in 2021 for each of our courses is listed below.All the sessions below arebeing held as virtual classrooms.

Please note that the dates are correct at the time of printing (October 2020) and are subject to change. Should itbe necessary to change the advertised date of a course, we will inform all registered delegates in good time.Further dates will be added to the programme throughout the year: please do check our websitebsigroup.com/cmtraining for the latest availability.

20 January 2021 Time Management When Working Remotely

27 January 2021 You and Your EQ

2 February 2021 Toolkit for Personal Productivity

11 February 2021 Creative and Innovative Problem Solving

18 February 2021 Global Standards (ISO)

23 February 2021 How Standards are Written

24 February 2021 Getting Results Through Relationships

2 March 2021 Virtual Meetings: personal impact

9 March 2021 Virtual Meetings: influence and persuasion

17 March 2021 British Standards and the Law

24 March 2021 Dealing with Difficult People

29 March 2021 Standardization in Europe (CEN)

30 March 2021 Cultural Awareness and Inclusivity

committee member training · where does the training happen? session dates marked with * on the...

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