communication and control
DESCRIPTION
This is for management process communication and control that is necessay in this business environmentTRANSCRIPT
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Communication skillsCommunication skills and and controlcontrol
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OUTLINE OUTLINE
IntroductionIntroduction How to communicateHow to communicate Ways of communicationWays of communication Barriers of communicationBarriers of communication Control through Control through
communicationcommunication
QuestionsQuestions
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Communication defined
•~ The most important things are the hardest to say, because words diminish them. ~
Henry fyoal
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How do we communicate
Written Visual• Assignment• C.V• Application
Verbal Non-verbal
• Interview• Presentation• Meetings
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What influence does V/NV have
• Words 7%• Tone 38%• Body language 55%
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So what?
WellWhat happens when you
Attend a job interviewMeet your tutorMeet a clientMeet the parents
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Get your worms right and the rest is easy
When you meet people or experience things for the first time make sure that you know about them or it before the world knows
Sarah kennedy
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Tips for communication
• Empathy• Listning• Clarify• Be alert• Silent listner
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Prepare for SurprisesAlways follow the 7psProper
preparationprevents
pretty poor
performance
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Functions of communication
• Control• Motivation• Emotional expression• information
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The Communication Process
Receiver
Feedback
Decoding
Channel
Encoding
Souce
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Communication Fundamentals
Direction:• Downward• Upward
• Crosswise
Networks:• Formal vs. Informal
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Communication Networks
Chain Wheel All Channels
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HIERARCHY LEVEL
Executive Director
Vice President
A.G.M.
Manager
Supervisor
Forman
Supervisor 3Supervisor 1 Supervisor 2
Manager
Horizontal Comm.
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The Communication Process
SENDER(encodes)
RECEIVER(decodes)
Barrier
Barrier
Medium
Feedback/Response
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Barriers to communication
• Noise• Inappropriate medium• Assumptions/Misconceptions• Emotions• Language differences• Poor listening skills• Distractions
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Hearing Vs Listening
Hearing – Physical process, natural, passive
Listening – Physical as well
as mental process, active,
learned process, a skillListening is hard.You must choose to participate in the process of
listening.
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Always think ahead about what you are going to say.
Use simple words and phrases that are understood by every body.
Increase your knowledge on all subjects you are required to speak.
Speak clearly and audibly.
In case of an interruption, always do a little recap of what has been already said.
Always ask for clarification if you have failed to grasp other’s point of view.
Repeat what the speaker has said to check whether you have understood accurately.
ESSENTIALS OF COMMUNICATIONDo’s
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ESSENTIALS OF COMMUNICATIONDON’Ts
Do not instantly react and mutter something in anger.
Do not use technical terms & terminologies not understood by majority of people.
Do not speak too fast or too slow.
Do not speak in inaudible surroundings, as you won’t be heard.
While listening do not glance here and there as it might distract the speaker.
Do not interrupt the speaker.
Do not jump to the conclusion that you have understood every thing.
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How to Improve Existing Level ofCOMMUNICATION?
IMPROVE LANGUAGE.
IMPROVE PRONUNCIATIOON.
WORK ON VOICE MODULATION.
WORK ON BODY LANGUAGE.
READ MORE
LISTEN MORE
AVOID READING OR WATCHING OR LISTENING UNWANTED LITERATURE, GOSSIP, MEDIA PRESENTATION ETC.
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How to Improve Existing Level ofCOMMUNICATION?
INTERACT WITH QUALITATIVE PEOPLE.
IMPROVE ON YOU TOPIC OF DISCUSSION,
PRACTICE MEDITATION & GOOD THOUGHTS.
THINK AND SPEAK.
DO NOT SPEAK TOO FAST.
USE SIMPLE VOCABULARY.
DO NOT SPEAK ONLY TO IMPRESS SOMEONE.
LOOK PRESENTABLE AND CONFIDENT.
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Improving Body Language - Tips
• Keep appropriate distance
• Touch only when appropriate
• Take care of your appearance
• Be aware - people may give false cues
• Maintain eye contact
• Smile genuinely
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…in the new global and diverse workplace requires
excellent communication skills!
Success for YOU…
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ANY QUESTIONS???
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THANK YOUFOR YOUR
LISTENING!