Communication and participation:a good relation

Lorraine de Ploeg

Municipality of Rijswijk

Content

Short introduction

Communication and participation in progress

What skills do we need?

What does it bring us?

What ‘s happening in Rijswijk?

Short introduction

Started as judicial advisor

Public relations advisor of the municipal staff of Rijswijk

Head of theme group ‘interactive decision’ of Logeion

Member of project ‘In action with citizens’ Factor C; communication and participation

Themegroup ‘interactive decision’ of Logeion

Group of professionals

Thinkers en do-ers

Sharing knowledge and experience

Organize masterclasses, workshops, creative sessions, etc

Website, Linkedingroup

‘In action with citizens’: Factor C communication and participation

How to get your organisation sensitive of the outside world

To learn, experiment and share

Working together communication and decision making

www.inactiemetburgers.nl

Rijswijk

Area in km² 14,47

Inhabitants 47.041

Inhabititants per km² 3.250

Residences 24.067

Businesses 3.034

Communication and participation in progress

Intermezzo 1

Please discuss in a few minutes with your neighbour what you think changed communication and participation most?

Communication and participation in progress

Internet

E-mail

Digital print

Commercial television

Social media

Communication WAS

Communication plans

Brochures en reports

Press reports

Meetings

Just: SEND

From this…..

this…

also …

So that’s what changed communication and participation

the 70’s the 80’s

the 90’s 2000

One way

Two ways

Knowledge Attitude / Behavior

New ways of active participation

Use of the internet

More general public

Early participation

What skills do we need?

Intermezzo 2

Please discuss in a few minutes with your neighbour what you think is important for good communication and participation with citizens

Creativity

Strong advisory skills

Communicative civil servants

Communicative government

Keep learning

Other new skills PR advisor

Group dynamics and inspiring methodes for group discussions

Facilitator

Listen, summarise and ask!

Empathise

Create relationships

What does it bring us?

A better relationship

Teamwork create support and commitment

Richer solutions: two know more then one

Faster decision making because of less petitions

What’s happening in Rijswijk?

Process proposal accepted in council meeting

Visit Breda in January with councillors and policy advisors

Show and share best practices, just do it, try and learn

Policy advisors go to festival ‘In action with citizens´

Start with a ´Factor C´ course in company

Any questions?