communication, collaboration & cooperation
DESCRIPTION
Communication, Collaboration & Cooperation. An Evaluation of Nova Scotia’s Borrow Anywhere, Return Anywhere (BARA) Multi-type Library Initiative. Denise Parrott Suzanne van den Hoogen APLA 2012. What we’ll cover…. BARA in a nutshell Birth of a multi-type library initiative - PowerPoint PPT PresentationTRANSCRIPT
Communication, Collaboration & Cooperation
An Evaluation of Nova Scotia’s Borrow Anywhere, Return Anywhere (BARA) Multi-type Library Initiative
Denise ParrottSuzanne van den Hoogen
APLA 2012
What we’ll cover…
BARA in a nutshell Birth of a multi-type library initiative Formal pilot evaluation results Successes & Challenges Future
What is BARA?
• Reciprocal Borrowing ProgramBorrow AnywhereReturn Anywhere
• Multi-type Library Initiative– Academic, College & Public Libraries
• Open to All Residents of NS (18 years and older)• FREE to NS Residents
“It’s your library everywhere you are”
Life before BARA
• Just under 1 million people
• 21 independent library systems,106 libraries
• 5 integrated library systems (2 consortia, 3 independent)
Shared Resources: Pre-BARA
Among Academic Libraries• Novanet Express• ASIN• CURBA• Shared cards• Reciprocal borrowing & returning
Among Public Libraries• ILL • Open access or Visitor card
Among Academic & Public Libraries• ILL
• Visitor cards
Libraries Nova Scotia
2007 (Nova Scotia Libraries)
“…giving Nova Scotians barrier-free access to member library resources and services
regardless of where they live, work or study”
http://librariesns.ca/
Libraries Nova Scotia Wish List
• One Card• Collaborative Virtual
Reference/Readers’ Advisory
• Staff Training & Continuing Education
• Shared Licensing• Digital Projects• One Place to Look
From One Card to BARA
2007: One Card Committee
2008: One Card Committee report
October 2008: NSLA Conference
March 2009: Service defined
April 2009: Pilot approvedProject manager
Procedures Development Committee
Key Contacts
May 2009: MOAs signed
September 8, 2009: BARA launch
Survey says…
• Public (410)• Key Contacts (17)• Staff (164)
Three Formal Surveys
Public
No An-swer En-
tered
Don't know
Not satis-fied
Somewhat satisfied
Very satis-fied
Aca-demic
0.021276595744680
9
0.063829787234042
6
0 0.042553191489361
7
0.872340425531915
Col-lege
0 0.12 0 0.06 0.82
Public 0.003267973856209
15
0.127450980392157
0.009803921568627
45
0.029411764705882
4
0.830065359477124
10.0%
30.0%
50.0%
70.0%
90.0%
Public Satisfaction by Library Type
12%
12%
76%
Public Response by Library Type
Academic
College
Public
“Libraries are my Church, BARA is my Cathedral.”
~Public Survey Respondent
Staff
6%
8%
56%
29%
Staff Response by Library Type
No Answer
College
Public
Academic
Don't know Not satisfied Somewhat satisfied
Very satisfied
College 0 0 0.6 0.4
Public 0.0588235294117647
0.00980392156862745
0.186274509803922
0.745098039215686
Aca-demic
0.0377358490566038
0.0566037735849057
0.245283018867925
0.660377358490566
5.0%
15.0%
25.0%
35.0%
45.0%
55.0%
65.0%
75.0%
Staff Satisfaction by Library Type
The Keys to Success
3 Cs• Communication• Collaboration• Cooperation
“ A simple, but effective, made-in-Nova-Scotia
solution”
Communications Plan
Project Manager
LNS Steering Committee
LNS Directors
PublicLibrary Staff
Key Contacts
Procedures Development Committee
Slogan/Promotional Materials
Website
Web Reporting Tool
• 20,666 BARA items were tracked via the Web Reporting Tool during the pilot.
• Average transit time for returning materials was 6.5
days (slightly over the procedural recommendation of 5 days).
• University and college libraries registered over
2,000 OCBs during the pilot, with over 500 of these patrons using external library cards to register.
• NO LOST ITEMS!
Busy, Committed Library Staff
…A few bumps along the way
• Individual Policies & Procedures• It’s not “Pay Anywhere” or “Place a hold
anywhere”• It’s not “One Card”• Training• $hipping Co$ts• Potential loss of material…
Life After The BARA Pilot
Report & Recommendations, April 2011:
• BARA Monitoring Committee • MOA (in perpetuity) • NSPL leadership & Key Contacts• Shipping analysis• Admin costs
BARA 2.0: Halifax Seaport Farmers’ Market Drop-off
Back to the Wish List…
• One Card • Collaborative Virtual
Reference/Readers’ Advisory
• Staff Training & Continuing Education
• Shared Licensing• Digital Projects• One Place to Look
Staff Training & Continuing Education
• Cochrane Library Training
• BARA focus groups• “Day of Discovery”• Multi-type working group
meetings• Informal Collaboration
Shared Licensing
• Cochrane Library: Free Access to All Nova Scotians.
• Awareness of each others’ resources but no consensus (yet!) on sharing.
Digitisation
Nova Scotia Historical Newspapers Online
One Place to Look
One ILS?One Catalogue?
One Book
What are others saying?
“Collaboration breeds collaboration.”
Rachael Sarjeant-Jenkins & Keith Walker, Mutually beneficial: Partnerships between public and academic libraries in Canada (Connection and convergence: second international conference on joint use libraries proceedings, Adelaide South Australia, November 3-4, 2011), p. 80.
“The fastest-growing trend now is for academic libraries (community college and university) or
academic and public libraries to come together in a variety of ways.”
William Miller, “Introduction” in Joint-Use Libraries, edited by William Miller and Rita M. Pellen (New York, NY: Haworth Information Press, 2001), p.2.
We’re Not Alone…
Acknowledgements
Over to you…