communication in ministry assessment guide v110210

8/3/2019 Communication in Ministry Assessment Guide v110210

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Communication in

Ministry


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CRICOS Provider Code: 01532G Registered Training Organisation National Code (RTO): 1340

Student Assessment Guide Communication inMinistry V110210

STUDENT ASSESSMENT GUIDE

CONTENTS

COMMUNICATION IN MINISTRY SUBJECT OUTLINE ................................... 3

ASSESSMENT MAP ................................................................................ 4

ASSESSMENT GUIDELINES .................................................................... 5

ASSESSMENT 1: FIELD WORK COMMUNICATION ASSESSMENT ................ 8

OVERVIEW................................................................................................................ 8

INSTRUCTIONS ........................................................................................................... 8

KEY RESULTS ..................................................................................... 10

KEY AREA(S) OF RESPONSIBILITY.................................................................................... 10KEY TASKSAND EXPECTATIONS...................................................................................... 10ASSESSMENT CRITERIA: FIELDWORK COMMUNICATION ASSESSMENT ..............13

ASSESSMENT 2: CONFLICT RESOLUTION CASE STUDIES ........................ 15

OVERVIEW.............................................................................................................. 15ASSESSMENT CRITERIA: CONFLICT RESOLUTION AND CASE STUDIES ...............19

ASSESSMENT 3: PASSPORT ................................................................. 21

OVERVIEW.............................................................................................................. 21

INSTRUCTIONS.......................................................................................................... 21ASSESSMENT TIPS..................................................................................................... 21

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Communication In Ministry Subject Outline

This is a general overview of the topics that may be covered inlectures and tutorials in this subject:

God and His Creation Communicates

Intra Personal Communication

Verbal Communication

Non Verbal Communication

Written Communication

Causes of Conflict

The Importance of Confrontation

Assertive Communication

Communication that Builds Culture

Organizational Communication

Personality Temperaments

Personality Types

Cross Cultural Communication

Public Speaking

Managing ministry, work and friendship relationships

Communicating in a postmodern world

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ASSESSMENT MAP

MINLEAD103 Work with others in a Christian ministry team

Element Performance Criteria

Fieldwork

Communication

Conflict

resolutionCase

Studies

Passport

3 Communicateeffectivelywithothers in aministryteam

3.1

Information relevant to thework is shared with teammembers in a clear andconcise manner.

3.2

Opinions and suggestions ofothers are responded toaccording to Christianprinciples.

3.3

Basic communication skillsare demonstrated.

4 Work Co-operatively

4.1

Different roles andresponsibilities are identified

4.2

Ability to work with others isdemonstrated

4.3

Issues and conflict are dealtwith according to culture ofChristian organisation

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ASSESSMENT GUIDELINES

OverviewAssessments for this subject include:

Assessment SubmissionFormat

SubmissionType

SubmissionPoint

1. FieldworkCommunication

Assessment

WordDocument

MeetingAgenda inTutorial

Electronic

Passport

Portal

Tutorial

Leader

2. ConflictResolutionCase Studies

WordDocument

Electronic Portal

3. Passport Passport Hard Copy HillsongConference

The Assessment Map on the previous page shows how each of theseassessments relates back to the Units of Competency delivered bythis subject. You need to successfully complete all theseassessments to achieve competence and pass the subject.Failure to successfully complete one of the assessments willresult in you being judged Not Yet Competent for thissubject.

Completing the AssessmentYou should complete the assessments in the following way:

1. Read the assessments thoroughly2. Work on the assessments throughout the semester3. Consult regularly with your tutor who will oversee your

completion of the assessments.4. Prepare your work for final submission. Check each

assessment to make sure you use the appropriate format andsubmission method. Make sure you download the relevantcoversheet from the portal.

You have a variety of people available to help you with this processincluding:

Tutorial leader your first point of call Lecturer

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Ministry Specialist

Workplace Training Co-ordinator Campus Principals

Fellow students

Pastors and church staff

Lectures and TutorialsIn your lectures you will be taught the underpinning knowledge youwill require to complete this subject. You will also have opportunitywithin your tutorials to work on your assessment tasks. Your tutorialleader will advise you on the evidence requirements for assessment

as well as sign off on your completed assessments.

FieldworkThe specialist who is supervising you in your Ministry Fieldwork willprovide you with advice and support, including:

a. Giving you opportunities to demonstrate and practice yournew skills

b. Evaluate the appropriateness of your implementationstrategies within the ministry area

c. Give you feedback during the implementation processd. General leadership support and advice

You will be contacted regularly by the supervisor of Fieldwork, theFieldwork Co-ordinator who will ensure that the process outlinedabove is meeting your individual training needs.

General Assessment Guidelines

Make sure you answer all questions.

Make sure you are answering what the question is

asking you if you do not understand the question askyour tutorial leader.

All work must be your own and cannot be copied fromany other source. This is called plagiarism, see page37 of Student handbook. If you use books or the internetfor ideas or quotes you must reference these sourcescorrectly as outlined in the student handbook, pages 48-51. The student handbook is available on the collegeportal.

Make sure you write in appropriate formal Englishrequired for written assessments. This means you are

not to use slang words or conversational English. It also

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means that you need to use full sentences and use

appropriate terminology to explain your ideas. Make sure you provide adequate detail and

explanation for each answer. The word count is a guidefor this and most of the time one sentence answers arenot adequate.

Use the sample answers as a guide in how to completethe assessment.

The sample answers are a guide and demonstrate theminimum standard required to gain competency. If youdo not demonstrate the minimum standard you will

not be marked competent.

Submission Guidelines

Before submitting your assessment, check yourspelling and grammar!

Make sure you SAVE a copy of your work on your owncomputer so that you can make any necessary changesfor competency without retyping your wholeassessment.

You need to complete your assessment in a Word 97-2003 compatible document, this is a .doc file type.

Include all questions in one document. If you submiteach question in separate documents the college portalwill only show the last document submitted and you willtherefore be marked not competent because all thequestions are not available to be marked.

Upload the assessment on the College portal by thedue date.

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TRAINING YOU FOR A LIFE OF SIGNIFCRICOS Provider Code: 01532G Registered Training Organisation National Code (RTO): 1340

AGE 8 OF 22udent Assessment Guide Communication innistry V110131

ASSESSMENT 1: FIELD WORKCOMMUNICATION ASSESSMENT

Overview

This assessment has two parts:Part 1 Fieldwork Job Profile and Meeting AgendaPart 2 Draft Email

It is designed to ensure you meet with your specialist to clarify rolesand discuss responsibilities of your team. The second part of the

assessment gives you the opportunity to demonstrate teammember communication.

Instructions

Part 1Fieldwork Job Profile

You will receive your job profile from your specialistwhen you meet to have them sign the Meeting Agendain your passport.

Your specialist will explain or give you an email/hard

copy of your Job Profile. You are able to copy what youhave been given for the Job Profile part of thisassessment into the template provided below. Pleaseuse this template only.

Meeting Agenda

Once the Meeting Agenda is signed, you will need tohave it signed in your core tutorial class by your coretutorial leader.

Your Meeting Agenda is due within your tutorial ofcalendar week 5 starting Monday 28th of February, thisshould be your third tutorial for Communication inMinistry.


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FIELDWORK JOB PROFILECERTIFICATE IV

Position:

Student:Specialist:Purpose:

Hours:

Ministry & Location:


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Skills to be demonstrated in this role will include:

PERSONAL LEADERSHIP (MINLEAD101)- Exhibiting Christian Attitudes And Values As A Team Member (2.3)

COMMUNICATION IN MINISTRY AND TEAMWORK (MINLEAD103)- Knowledge of Christian culture is demonstrated (1.2)- Christian culture is modelled (1.3)- Contribution to team purpose (2.3)- Sharing work information (3.1)- Sharing opinions (3.2)

-Basic communication skills (3.3)

- Ability to work with others (4.2)- Dealing with issues and conflict appropriately (4.3)- Tasks and workload (4.4)

KEY RESULTS

Key Area(s)of

Responsibility

Key Tasks andExpectations

ExpectedOutcomes

(SampleAnswer Only)

Frontline NPNTeam Member

-Attend all teammeetings

- Follow up allocatedphone calls

- Use appropriatecommunication style inaccordance withHillsong Policies andProcedures.

- Record phone calls in

the appropriatesystems.

-New person iscontacted and giventhe opportunity toconnect into the lifeof the church.

(Sample Answer Only)


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(Sample Answer Only)


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Part 2

Draft Email

Your team leader has asked you to send an email to theteam clarifying team roles. She/he wants to make surethat the expectations of team members are clear, andalso that team members understand the team leadersrole.

Draft an email on behalf of your team leader to clarify

the roles and responsibilities in your team whichoutlines the following 3 items:

a. Team leaders role and responsibilities in and to theteam

b. What is expected of each team member and how theresponsibilities differ to the team leader role

c. What to do if the team members have questions abouttheir responsibilities

Be sure to use appropriate grammar and language in this

email, as it is to be written on behalf of your team leader.(Approx 100-150 words)

NB: This is to be in a word document, and written for yourassessment only, not to be sent to your team.


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ASSESSMENT CRITERIA: FIELDWORK

COMMUNICATION ASSESSMENT

MINLEAD Work with others in a Christian ministry team

Assessment

EvidenceYou

Provide

Elements Performance Criteria What the Assessor is lookingfor

JobProfile

3 Communicate effectivelywith othersin a ministryteam

4 WorkCooperatively

3.3 Basiccommunicationskills aredemonstrated.

4.2 Ability to workwith others isdemonstrated

Detailed and completedJob Profile

MeetingAgenda

3 Communicateeffectively withothers in aministry team

4 WorkCooperatively

3.3 Basiccommunication skillsare demonstrated.

4.2 Ability to work withothers is demonstrated

Meeting Agenda signedby specialist andstudent

DraftEmail

3 Communicateeffectively withothers in a

ministry team

3.1 Informationrelevant to thework is shared

with teammembers in a

Email communicates ina clear and concisemanner

Email demonstrates


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4 WorkCooperatively

clear and concise

manner.

3.3 Basiccommunicationskills aredemonstrated.

4.1 Different roles andresponsibilities areidentified

appropriate language

and tone.

Team leaders role andresponsibilities areoutlined clearly

Clear explanation ofteam memberexpectations

The major differencesbetween the teammember/team leaderrole are identified anddescribed

Approach described forteam memberquestions andcommunication


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ASSESSMENT 2: CONFLICT RESOLUTION CASESTUDIES

Overview

This assessment is designed to help you demonstrate that you arecompetent at responding to others opinions and suggestions, issuesand conflicts according to Christian principles.

Word length: Each case study answer should combine to be atleast 150 words. Use template provided for assessment.

Case Study 1

You have been serving in Wildlife on a Friday night for three monthsand your fieldwork specialist has noticed that you often arrive10minutes late and stand around talking at the end of the nightinstead of helping pack up equipment. They have decided to talk toyou about the situation. The reason you often arrive late is becauseyou pick up three young people for the meeting. Trafficconsiderations, and the students ability to be ready affects the timeof your arrival. However you do know that you could be morediligent in packing up at the end of the night.

Outline an appropriate way to respond during and after theconversation

Briefly describe three communication principles you need tokeep in mind when talking with your fieldwork specialist?

Case Study 2

You share a room with a college classmate and you both serve in

the choir. You have noticed that in household duties with bills andcleanliness you are more diligent and demonstrate a higher level ofexcellence. You have wanted to talk to them about this situation. Ontop of this your roommate has just been given the opportunity tolead chapel at College next week. In addition to all of the householdissues you feel like you are more committed and a better singerthan your friend. This has left you feeling angry and disappointed.

Outline the steps you would take in communicating in thissituation? These steps should include before, during and afterthe conversation.


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You need to make it clear when you will choose to have the

conversation.

Ministry ExamplesChoose two conflict situations* you have had whilst serving infieldwork or at Colour conference. Choose one situation that youwere happy with the outcome and another situation where you werenot happy about the outcome.

*Note: Conflict does not need to be a verbal disagreementnecessarily. Any situation in which you and another person or groupof people see something different, conflict arises (e.g. arriving lateto class, discomfort among team, team members not contributing toteamwork at equally).

Positive Conflict resolution 1:

What was the situation?

How did you resolve the conflict?

What were the factors that made this a positiveresolution?

Negative Conflict resolution 2:

What was the situation?

How did you resolve the conflict?

What would you do differently next time for a morepositive resolution?


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CONFLICT RESOLUTION CASE STUDIES

Case Study 1 - Wildlife

Case Study 2 College Classmate

Positive Conflict Situation

Negative Conflict Situation


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ASSESSMENT CRITERIA: CONFLICT RESOLUTIONAND CASE STUDIES

MINLEAD103 Work with others in a Christian Ministry Team

Assessment

EvidenceYou

Provide

Elements PerformanceCriteria

What the Assessor is looking for

CaseStudy 1

3 CommunicateEffectively withothers in a ministryteam

3.2 Opinions andsuggestions ofothers areresponded toaccording toChristian principles

An appropriate responseduring the conversation isoutlined according toChristian Principles

An appropriate responseafter the conversation isoutlined according toChristian Principles

Three communication

principles are explainedregarding the situation

CaseStudy 2

4 WorkCooperatively

4.3 Issues andconflict are dealtwith according toculture of ChristianOrganisation

An appropriate time ischosen to conduct thediscussion

Christian principles areapplied before theconversation

Appropriate communication

skills are outlined during thediscussion

Appropriate Christianprinciples are applied afterthe conversation

MinistryExample

s

3 CommunicateEffectively withothers in a ministryteam

4 Work

Cooperatively

3.2 Opinions andsuggestions ofothers areresponded toaccording toChristian principles

4.3 Issues and

Positive conflict described

Negative conflict described

Correct identification ofChristian principles in conflictis demonstrated.


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conflict are dealt

with according toculture of ChristianOrganisation


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ASSESSMENT 3: PASSPORT

Overview

Have your Specialist complete the Passport evaluating yourdemonstration of basic communication skills in your areas ofministry.

Instructions

Throughout the semester you will be employing the knowledge andskills developed in this subject in an ongoing way in your fieldwork

area, under the supervision of your ministry specialist. This Passportgives you the opportunity to evaluate your competence in a rangeof communication skills critical for the practical application of theseskills.

Assessment Tips

Getting Feedback: Discuss your Passport with yourspecialist on a regular basis. Obtain their feedback on yourprogress. If there is feedback you are unsure of, discuss thisfurther with your tutorial leader.

When: Get your specialist to complete the Passport near theend of the semester, but give them sufficient notice.

MINLEAD103 Work with others in a Christian Ministry Team

Assessment

EvidenceYou

Provide

Elements PerformanceCriteria

What the Assessor is looking for

Working inyour

fieldworkministry

team

Communicateeffectively withothers in a ministryteam (3)

Sharing workinformation 3.1

Contribute relevant informationregularly

Communicate information which isclear and to the point

Check if the receiver understandsSharing Opinions 3.2 Take time to listen to others

opinions and reflect opinions toensure understanding

Accept that others may disagreewith his/her opinion without

displaying offence Give appropriate respect to his/her


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leaders opinion

BasicCommunicationSkills 3.3

Communicate positively

Communicate confidently (notaggressively or passively)

Listen attentivelyWork Cooperatively(4)

Ability to work withothers 4.2

Complete assigned tasks

Show respect for other teammembers

Outwork his/her particular role inthe team effectively

Cooperate with others

Dealing with issuesand conflictappropriately 4.3

Show self control in situationswhere and conflict is present

Confidently put forth opinion (notaggressively or passively)

Compromise where appropriate inorder that tasks get done

Work with team to find a solution

communication in ministry assessment guide v110210

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