ministry of communication subscribers service sector the

Ministry of Communication

Subscribers Service Sector

The Services Provided to Customers by

The Subscribers Services Sectors

Notes Fees Type of service N

65 KD Install new telephone line (houses) 1

145 KD Install new telephone line

(commercial) 2

445 Install new telephone line (chalets) 3

30 Annual subscription (houses) 4

Annual subscription (commercial) 5

subscription difference no fees Changing from commercial

subscription to house subscription 6

subscription difference 40 KD Changing from house subscription to

commercial subscription 7

30 KD Moving telephone line (houses) 8

70 KD Moving telephone line (commercial) 9

subscription difference 35 KD Conceding telephone number

(houses) 10

subscription difference 75 KD Conceding telephone number

(commercial) 11

35 KD Change telephone number ( houses

+commercial) 12

5 KD Modify subscripor's name (houses) 13

5 KD Modify subscripor's name

(commercial) 14

no fees Cancel telephone service (houses +

commercial) 15

no fees Terminate Temporary service

(houses + commercial) 16

no fees Reinstate Terminated Temporary

service (houses + commercial) 17

15 KD Terminate pager service (houses +

commercial) 18

15 KD Reinstate pager service (houses +

commercial) 19

30 KD Reinstall 90 days before the

termination data (houses) 20

70 KD Reinstall 90 days before the

termination data (commercial) 21

15 KD Services package service 22

30 KD Triple call service 23

13 KD call hold service 24

8 KD Wake up service 25

20 KD Number selector service 26

no fees International call block service 27

20 KD Call transfer service 28

8 KD Number shortcut service 29

30 KD Operator key installation 30

10 KD Operator Brach installation 31

250 Fils Withdraw detailed bills 32

no fees Deed of release 33

no fees (DSL) service 34

- Telegram service 35

Services Package Service

Service description:

It is a service that gives the subscriber the ability to control the following additional

services (Auto transfer service – number shortcuts – calls hold – international call

block – triple call – incoming calls transfer – alarm and wakeup – call detectors).

Required documents:

1- Copy of civil ID.

2- Copy of deed of release.

Procedures:

1. Coming to the telephone section of the subscripors number

(customer services).

2. Submitting the required documents.

3. Payment of fees.

4. Installing services to subscriber's number.

Fees:

1- 15KD installation fees.

2- 10KD annual subscription.

Service provider:

Subscribes services sector.

Where to get the service:

Telephone section of the subscriber.

Reinstate Pager Service


It is a service to whom wishes to reinstate pager service to telephone line.

Required documents:

1. Copy of civil ID.

2. Copy of deed of release.

3. Presence of concerned person.

Procedures:

1. Coming to the telephone section of the subscriber number

(customer services).

2. Submitting the required documents.

3. Payment of fees.

Fees:

First: houses and flats:

- Kuwaiti: 15 KD

- Non_Kuwaiti: 500 KD cash guaranty.

Second: shops and commercial companies:

- 1000 cash or bank guaranty.

Service provider:




Reinstall Accurately Suspended Telephone Line Service


This service is provided after a telephone line is suspended due to

accretion of unpaid fees that exceed 60 days from the date of suspiration

so it is re-instated often the due fees payment.

Required documents:



3- Copy of commercial signature ratification license for stones.

4- Copy of lease contract for flats and commercial stores and civil ID

number for the commercial stones.

Procedures:

1- Go to telephone section of the subscriber.

2- Submitting the required documents.

3- Fill new install form.

4- Pay fees.

5- Book a date for installation and installation division by inspection

form.

Fees:


- Kuwaiti:

1- Stamp 5KD

2- Installation 30KD

3- Annual subscription 3KD

- Non_Kuwaiti:

1- Stamp 5KD



4- International call insurance 500KD


Kuwaiti: 145 KD

Non_Kuwaiti:

1- Without pager 145 KD

2- With pager 1145 KD or bank guaranty.

Service provider:

Reinstall Accurately Suspended Telephone Line Service


This service provided to the subscriber who requests an additional new

telephone line where there is no technical capacity in the cable to add.

Required documents:


2- Deed of release.

Procedures:


2- Reference to cable Denison in case an additional line exists.

3- Reference to telephone network administration line in case there is no

telephone line and to pay cable fees 150 KD.

Fees:

1- 60 KD.

2- Stamp 5KD.

Service provider:

Subscribes services sector and telecommunication sector (telephone

network administration).



New Telephone Line Installation Service


This service is provided to houses and flats to all areas in Kuwait and any

citizen or resident.

Required documents:






Procedures:



Fees:


- Kuwaiti:

1- Stamp 5KD



- Non_Kuwaiti:

1- Stamp 5KD



4- International call insurance 500KD


Kuwaiti: 145 KD

Non_Kuwaiti:

1. Without pager 145 KD

2. With pager 1145 KD or bank guaranty.

Service provider:




Change Subscribers Name Service


It is service to those who want to change the name of the service

subscriber to another upon the request of both parties and the new

subscriber is the one responsible for the telephone line after completing

the procedures.

Required documents:



3- Signature of both parties on the subscribers name change.

4- Residence certification for the house (or house own by subscriber).

Procedures:



3- Pay fees.

4- Change subscribers name.

Fees:


- Kuwaiti and Non-Kuwaiti

1- 30 KD for ( changing the name)

2- 5 KD for stamp.

Subscription deference



3- 70 KD for ( changing the name)

4- 5 KD for stamp.

Subscription deference

Service provider:


Where to get the service :


Change Telephone Number Service


This service is provide to subscriber because of some special problem

with the telephone after placing the previous number under telephone

observation for ten days.

Required documents:



3- Name change request letter signed by the concerned person.

Procedures:



3- Enactment of telephone observation for ten days.

4- Report of telephone often passing the period observation them

change the names.

5- Payment of fees at the registers.

6- Change number.

Fees:

30 D Subscription deference.

Service provider:




Suspension of Telephone Service


It is service to suspension in case they move from one area to another or

if a resident who leaves the country indefinitely they ask for suspension

the telephone service.

Required documents:






Procedures:



3- Fill service suspension form.

4- Pay fees.

5- Suspension of service number.

Fees:

Pay all due charges and subscription differences.

Service provider:



Telephone section of the subscriber

Telephone Maintenance Service


It is service where damages and complains are reported by subscribers

installing new line relocating lines and repairing damages inside

telephone section.

Required documents:

There are no documents required.

Procedures:

The subscribers submit the number of damaged telephone line to the

inspection and complains employee to find the causes of damage.

Fees:

There are no fees.

Service provider:




Telephone Maintenance Service

(Maintenance and Installations)


It is service for telephone related damages, new telephone lines

installations and relocations.

Required documents:

There are no documents required.

Procedures:

There are three cases.

1- New line installations.

2- Relocations of telephone line.

3- Damages main lenience.

Fees:

There are no fees.

Service provider:




Exchange Sorting


It is service provided to citizens after exchange sorting and providing

telephone service for each exchange.

Required documents:




4- Copy of house deed.

5- A letter addressed to the ministry from the municipality.

Procedures:

1- Telephone section – telephone network administration.


3- Fill reinstate telephone line form.

4- Pay fees.

- Fees:

15 KD for each part of sorted exchange..

- Service provider:

Telephone sector – telephone network administration.


Shuwaikh – Kanadadry Street – behind Algamam in front of Honda

garage

Detailed Billing Service


It is service provided to subscribers with pages service to know the

number of outgoing calls made from their phones per month and their

charges.

Required documents:


Procedures:


2- Pay fees of stamps for requested month at the cashier.

Fees:

250 fils per stamp.

Service provider:



Telephone section of subscribers.

Disconnection Service (Temporary)


It is service that the subscribers benefit from in case of travel or absence

from house for long periods to protect the telephone line from

manipulation of the services remains in the telephone account as the

ministry's fees from the subscribers.

Required documents:



Procedures:

1- Go to the telephone section.


Fees:

There are no fees.

Service provider:




Pager Suspension Service


It is service for those who wish to discount the pager form their

telephones to prevent manipulation.

Required documents:



3- Presence of concerned person.

Procedures:

1- Go to the telephone section

251Submitting the required documents.

252Pay fees at the cashier.

Fees:

15KD.

Service provider:




Cable Extension Service


It is service for those who wish to discount the pager form their

telephones to prevent manipulation.

Required documents:


2- A letter addressed to the ministry from the municipality.

3- The general location layout.

A new system will be implant that does not require documents in all

telephone section.

Procedures:


2- Assign a date with the concerned person for the technical scan.

3- Calculate the cost of technical scan for the concerned person to pay.

4- Pay fees.

5- Assign a date for execution after completing the required procedures.

6- The concurred person gets the requested telephone service.

Fees:

According to technical scan.

Service provider:



Shuwaikh – Indutrial area – airport Street beside Algamam Company.

Exterior Line Relocation Service


It is service of relocating a telephone line from one area to anther

provided that the relocation in the same telephone section.

Required documents:




4- Copy of lease contract for flats and commercial stores + civil number

for commercial stores.

Procedures:



3- Pay fees at the cashier.

4- Reference to cable section.

Fees:



- 30 KD for *Subscription deference

Second: stores and commercial companies:


- 70 KD

Service provider:




Internal Number Relocation Service


It is service of relocating a telephone line from one area to anther in same

house.

Required documents:



3- Copy of lease contract

Procedures:



3- Pay fees at the cashier.

Fees:

15KD.

Service provider:




Similar Digits Telephone Numbers Service


It is for subscribers to get numbers with similar digits to memorize and

dial easily.

Required documents:



Procedures:



3- Pay fees.

4- Insert services on the subscriber's telephone.

Fees:

Golden: 5 to 6 similar digits (500 KD).

Silver: 4 or 3 similar digits (300 KD).

Bronze: 3 or 2 similar digits or digits by 2 digits (150 KD).

Service provider:



Telephone section of subscribers

1800 Service


It is a commercial operator service requested by particular sectors like

compares institutions and governmental sectors.

Required documents:

1- A letter addressed to the undersecretary to request the service.

2- Go to liberation tower choose the number and fill the service request

form.

3- Submit service request and pay the fees of the commercial services

in the ministry of communication.

Procedures:

1- Get letter addressed to the undersecretary to request the service with

number wished to connect to 800.

2-


4- Pay fees.

5- Insert services on the subscriber's telephone.

Fees:

Golden: 4000 KD.

Silver: 3000 KD.

Bronze: 2000 KD.

Regular: 1000 KD

Note:

The prices include:

1- Annual subscription 450 KD.

2- Installation 450 KD.

3- Registration: 100 KD.

Service provider:

Commercial services account.


The ministry and the liberation tower.

ministry of communication subscribers service sector the

Documents