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Presentation On
COMMUNICATION
AND
INFORMATIONTECHNOLOGY
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WHAT IS COMMUNICATION?WHAT IS COMMUNICATION?
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Process Of InterpersonalCommunication
Elements of the Process
message - expresses the purpose of thecommunication
encoding - converting the message in symbolicform affected by the skills, attitudes, and knowledge of
the sender, and by the culture of the organization
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Cont .
channel- medium for conveying the message
decoding - retranslating symbols into a
message affected by personal characteristics of the
receiver
noise - disturbances that interfere with thetransmission, receipt, or feedback of a message
message itself and channel can distortcommunications
feedback also subject to same sources of noise
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The Interpersonal
Communication Process
Sender
Message Medium Receiver
Encoding
Noise
Feedback
Message
Decoding
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Evaluating Communication
MethodsFeedback- how quickly can the receiver respond to the message?
Complexity capacity - can the method effectively process complex
messages?
Bh potential - how many different messages can be transmitted using
this method?
Confidentiality - can communicators be reasonably sure theirmessages are received only by those intended?
Encoding ease - can sender easily and quickly use this channel?
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Cont. Decoding ease - can receiver easily and quickly decode
messages? Time-space constraint - do senders and receivers need to
communicate at the same time and in the same space? Cost - how much does it cost to use this method? Interpersonal warmth - how well does this method
convey interpersonal warmth? Formality - does this method have the needed amount of
formality? Scalability - does this method allow the message to be
easily browsed or scanned for relevant information? Time of consumption - does sender or receiver exercise
the most control over when the message is dealt with?
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Process Of Interpersonal
Communication (cont.) Methods of Communicating Interpersonally (cont.)
nonverbal communication - communicationwithout words
types body language - gestures, facial expressions, and
other body movements that convey meaning
verbal intonation - emphasis someone gives towords or phrases that conveys meaning
every oral communication is accompanied by anonverbal message
nonverbal component usually carries thegreatest impact
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Facial Expressions Convey
Emotions
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BARRIERSOFEFFECTIVE
C
OMMUNICATI
ON
Filtering
Emotions
Information Overload Defensiveness
Language
National Culture
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OVERC
OMING
THEBARRIERS
Use Feedback
Simplify Language
Listen Actively Constrain Emotions
Watch Nonverbal Cues
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OR
GA
NIZATI
ONAL
C
OMMUNICATI
ON
Formal Versus Informal Communication
Direction Of Communication Flow
Downward CommunicationUpward Communication
Lateral Communication
Diagonal Communication
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MANAGING THE ORGANIZATIONS
KNOWLEDGE TO RESOURCES
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POLITICALLY CORRECTCOMMUNICATION
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COMMUNICATION SYMBOLSCOMMUNICATION SYMBOLS
ORAL COMMUNICATION
WRITTEN COMMUNICATION
NON VERBAL COMMUNICATION PICTORIAL COMMUNICATION
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ORAL COMMUNICATIONORAL COMMUNICATION
MERITS OF ORALCOMMUNICATION
EASY COMMUNICATION
EFFECTIVE COMMUNICATION
INSTANT FEEDBACK
FACILITY FOR INFORMAL COMMUNIACTION
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ORAL COMMUNIACTIONORAL COMMUNIACTION
DEMERITS OF ORALCOMMUNICATION
LACK OF PROOF
LACK OF AUTHENTICITY
TIME CONSUMING
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WRITTEN COMMUNICATIONWRITTEN COMMUNICATION
MERITS OF WRITTEN COMMUNICATION
AUTHENTICITY
PROOF FOR FUTURE REFERENCE
COMMUNIACTION TO DISTANCE PLACES
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WRITTEN COMMUNICATIONWRITTEN COMMUNICATION
DEMERITS OF WRITTEN COMMUNICATION
COSTLY
OVEREMPHASIS ON FORMALISATION
LACK OF SECRECY
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NONVERBAL AND PICTORIALCOMMUNICATION
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COMMUNICATION NETWORKCOMMUNICATION NETWORK
FORMAL CHANNEL
SINGLE CHAIN
WHEEL
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Cont ..Cont ..
CIRCULAR
FREE FLOW
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Cont ..Cont ..
INVERTED V
SINGLE CHANNEL V/S MILTIPLE CHANNELS
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INFORMAL CHANNEL ORINFORMAL CHANNEL ORGRAPEVINEGRAPEVINE
HIGH ORGANISATIONAL EXCITEMENT
INFORMATION IS NEW
PEOPLE ARE CLOSE ENOUGH TO COMMUNICATE
PEOPLE IN GROUPS
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CONT..CONT..
GRAPEVINE NETWORK
ACCURACY IN GRAPEVINE
POSITIVE ASPECT OF INFORMAL COMM.
NEGATIVE ASPECT OF INFORMAL COMM.
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COMPUTER BASEDCOMPUTER BASEDCOMMUNICATIONCOMMUNICATION
ELECTRONIC MAIL
INTRANET AND EXTRANET LINKS
VIDEO CONFERENCING
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COMMUNICATION PATTERN ININDIAN ORGANISATION.
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INFORMATION
TECHNOLOGY
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Introduction Recent years have seen a complete revolution in how
information is gathered, archived and used in businessand government around the world. Throughout much of
the world, the workplace has been transformed from onebased on paper documents, fraught with errors anddelays, to one based on information technology (IT).While IT can bring vast improvements in accuracy andtimeliness, IT, by itself, does not change the basic
problems of personnel competence or administrativeinertia.
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Use of technology in education
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What is Information Technology?
The branch of engineering that deal
with the use of computers andtelecommunications to retrieve andstore and transmit information.
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Benefits of information andcommunication technology
Information and communications technologycarries on high promise both in human andeconomic terms.
Benefits could be obtained in:
EducationEducation
Job trainingJob training
Health careHealth care
Food securityFood security
Environment managementEnvironment management
Government efficiencyGovernment efficiency
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Use of IT in Governmentcommunication
Justice: Access to case histories from same and other atoll Access to criminal records
NSS: Access to criminal case files and histories Secure transfer as required
Health:
Coordination of health data gathering and reporting Tele medicine from atoll to Male Tele medicine from island clinic to atoll clinic
Environmental Weather monitoring and reporting
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Cont..
Fishing Monthly catch reports to be returned to ministry Collection and monitoring of fines levied for not
maintaining minimum number of days at sea.
Education Access to internet for instructional purposes and
course materials.
Atoll Administration
Submission of regular administration reports Financial reporting for collection of fees and fines File transfer Email
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How technology affectsmanagerial communication
Specifically IT has radically changed theway organizational members communicate.
IT has made it possible for people inorganizations to be fully accessible,anytime , regardless of where they areemployees dont have to be at their desk
with their computer on to communicatewith others in the organization.
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Cont
Two developments in IT seem to be mostsignificant for managerial communication.
Networked computer system.
Wireless capabilities.
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Networked computer system
Organizational member can then communicate with eachother and tap into information whether they are downthe hall, across town or halfway across the world. Someof its communication application include
Email
Instant messaging
Voice mail
Electronic data interchange
Tele conferencing
Video conferencing
Web conferencing
Intranet
Extranet
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Wireless capabilities
Wireless communication depends on signals sentthrough air or space without the need for wired
connections by using microwave signals.It includes
Satellite radio waves and radio antennas
Infrared light rays
Bluetooth
Wireless internet access
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How IT affects organization
Employee working in teams or as
individuals they use the technologyfor sharing the information to eachother.
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Communication issues in today'sorganizations
Effective communicator in todaysorganizations means being connected tomost importantly to employees andcustomers.
communication issues that are of particularsignificance to todays manager include
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Cont .
Managing communication in an internetworld.
Managing the organizations knowledgeresources.
Role of communication in customer service.
Politically correct communication
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