communication skill.for students .pdf

8/10/2019 Communication Skill.for Students .pdf

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GETTING THE MESSAGE ACROSS


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Communication is the transfer and receipt

of information from one person to another

It is always between at least two people

"sender and receiver "and the roles will change

frequently.

But the message must be understood for

communication to be considered complete.


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Ben Jonson


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ather : Why did you get such a low score in that exam?

oh n : Absence!

ather : You were absent on the day of the exam?

oh n

: No but the boy who sits next to me was!


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of our communication efforts are:

! misunderstood

!

misinterpreted

!

rejected

! distorted or

!

not heard


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1. Stop Talking

2. Prepare Yourself to Listen

3. Put the Speaker at Ease

4. Remove Distractions

5. Empathise

6. Be Patient

7. Avoid Personal Prejudice

8. Listen to the Tone

9. Listen for Ideas Not Just Words

10. Wait and Watch for Non Verbal Communication

http://www.skillsyouneed.com/ips/listening-skills.html


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Maintaineye contact.

Nod or interject an occasional,Yes, I

agree,orI know what you mean.

Ask questions during pauses in the conversation.

Acknowledgethe other person's triumphs by

congratulating him.

How to show

you are listening


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Effective listening can:

!Make the speaker feel heard

and understood,

!Create an environment

where everyone feels safe

!Save timeby helping clarify

information, avoid conflicts

and misunderstandings.

!Relieve negative emotions.


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Tips for effective listening!Focus fully on the speaker

!Avoid interrupting

!Avoid seeming judgmental

!Show your interest


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Signs the other person is no longerengaged in the conversation:

She yawns.

She stops making eye contact.

She glances around the room lookingfor an escape.

She starts backing away.

She stops responding.


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!our Keys to Conversation: Stop,Look, Listen, and Watch

"stop"- do not speak without stopping to think

about what you are about to say;

"look"- pay attention to the expression of the

person with whom you are talking;

"listen"- listening is the most important

conversational skill.

"watch"- keep your eyes on whomever you are

talking with.


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