GRAND

CINEMAS

REGIONAL TRAINING DEPARTMENT

REGIONAL TRAINING DEPARTMENT

COMMUNICATION SKILLS – 2010

REGIONAL TRAINING DEPARTMENT

COMMUNICATION SKILLS – 2010

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2010 In the video you have

seen previously, a Subject and an Object were mentioned.

Give us three Examples of a Subject and an Object.

REGIONAL TRAINING DEPARTMENT

COMMUNICATION SKILLS – 2010

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WELCOME TO THIS TRAINING SESSION

REGIONAL TRAINING DEPARTMENT

COMMUNICATION SKILLS – 2010

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REGIONAL TRAINING DEPARTMENT

COMMUNICATION SKILLS – 2010

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DISCUSS WHAT WENT WRONG IN THE PREVIOUS PICTURE!!

REGIONAL TRAINING DEPARTMENT

COMMUNICATION SKILLS – 2010

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WHAT MAKES A GOOD COMMUNICATOR?

An Active Listener,

An Effective Presenter,

A Quick Thinker.

A Win-Win Negotiator.

REGIONAL TRAINING DEPARTMENT

COMMUNICATION SKILLS – 2010

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PROCESS OF COMMUNICATION

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COMMUNICATION SKILLS – 2010

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TYPES OF COMMUNICATION

REGIONAL TRAINING DEPARTMENT

COMMUNICATION SKILLS – 2010

• 1 WAY COMMUNICATION

• 2 WAYS COMMUNICATION

• MULTI WAYS COMMUNICATION

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CHALLENGE!!!

REGIONAL TRAINING DEPARTMENT

COMMUNICATION SKILLS – 2010

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REASONS TO COMMUNICATE

REGIONAL TRAINING DEPARTMENT

COMMUNICATION SKILLS – 2010

To change behavior

To get action

To ensure understanding

To persuade

To get and give

Information

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DID YOU KNOW THAT?

REGIONAL TRAINING DEPARTMENT

COMMUNICATION SKILLS – 2010

70 % of our communication efforts are:

Misunderstood

Misinterpreted

Rejected

Distorted

Not heard

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DID YOU KNOW THAT?

REGIONAL TRAINING DEPARTMENT

COMMUNICATION SKILLS – 2010

60% OF OUR COMMUNICATION IS NOT VERBAL!!

• SMILING

• GESTURES

• EYE CONTACT

• POSTURE

• PROXIMITY

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DID YOU KNOW THAT?

REGIONAL TRAINING DEPARTMENT

COMMUNICATION SKILLS – 2010

• SMILING

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DID YOU KNOW THAT?

REGIONAL TRAINING DEPARTMENT

COMMUNICATION SKILLS – 2010

• GESTURES

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DID YOU KNOW THAT?

REGIONAL TRAINING DEPARTMENT

COMMUNICATION SKILLS – 2010

• EYE CONTACT

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DID YOU KNOW THAT?

REGIONAL TRAINING DEPARTMENT

COMMUNICATION SKILLS – 2010

• POSTURE

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DID YOU KNOW THAT?

REGIONAL TRAINING DEPARTMENT

COMMUNICATION SKILLS – 2010

• PROXIMITY

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COMMUNICATIVE TYPES OF QUESTIONS

REGIONAL TRAINING DEPARTMENT

COMMUNICATION SKILLS – 2010

1. Closed questions: Get a one-word response and inhibit thought.Questions begin with who, when and which

2. Open-ended questions:Invite unique thought, reflection or an

explanation.Questions begin with how, what and how

come (not why!).

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CHALLENGE!!!

REGIONAL TRAINING DEPARTMENT

COMMUNICATION SKILLS – 2010

DIVIDE INTO 2 TEAMS.

EACH TEAM SHOULD COME UP WITH 5 CLOSED ENDS QUESTIONS AND LET THE OTHER TEAM TURN THEM INTO OPEN END QUESTIONS.

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DID YOU KNOW THAT?

REGIONAL TRAINING DEPARTMENT

COMMUNICATION SKILLS – 2010

PUBLIC SPEAKING, IS ANOTHER TYPE OF COMMUNICATION.

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THANK YOU FOR YOUR ATTENTION

REGIONAL TRAINING DEPARTMENT

“AT YOUR SERVICE”

REGIONAL TRAINING DEPARTMENT

COMMUNICATION SKILLS – 2010