communication & social styles
DESCRIPTION
Communication & Social Styles. Administrative Professional Series. Communication. Necessary tool for understanding It is a social function Two-way process Tries to accomplish four basic things. Communications Four Basic Goals. To be understood. To understand. - PowerPoint PPT PresentationTRANSCRIPT
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COMMUNICATION & SOCIAL STYLESAdministrative Professional Series
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COM
MU
NICA
TION
Necessary tool for understanding
It is a social function Two-way process Tries to accomplish four basic
things
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COMMUNICATIONS FOUR BASIC GOALS
To be understood To understand
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COMMUNICATIONS FOUR BASIC GOALS
To be accepted To get something accomplished
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FACTORS INFLUENCING COMMUNICATION
Context – The situation in which the communication takes place. Interpretation – The receiver determines the intent of the
message through the message content Feedback – Is interpreted as a follow on message which, in turn,
creates more feedback Barriers – Obstructions to effectively getting your message
correctly interpreted Semantics – The meaning of words or an interpretation of the
meaning Jargon – Vocabulary peculiar to a particular trade, profession, or
group Acronym – A word formed from the initial letters of words in a
phrase
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SOCIAL STYLES
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DRIVER
SOCIA
LSTYLE
Assertive Action oriented Focus on task Control emotions Trust facts and data Quick to assess Get into the action
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EXPRESSIVESOCIAL STYLE Assertive & action oriented Energetic Trust and use intuition Develop relationships Flexible & spontaneous Enjoy creative challenge
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AMIABLESOCIALSTYLE Warm & friendly Focus on people Work in harmony Trust & use intuition Open to others Supportive & Understanding Dependable & agreeable
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ANALYTICALSOCIALSTYLE Think things through Trust data and facts Analyze a situation Self disciplined Attentive to details