susan bock solutions 2007 communication what is communication? communication styles communication...
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Susan Bock Solutions 2007
Communication
What is Communication?
Communication Styles
Communication Spectrum
Susan Bock Solutions 2007
Components of Communication
Communication The exchange of thoughts, messages or information by
speech, signals, writing or behaviors Hearing
The physical ability to accept and transmit sound waves from the eardrum to the brain
Listening The ability to put meaning to the transmission
Understanding The ability to integrate the meaning of the message
Susan Bock Solutions 2007
What is communication?
Why do we engage in communication?
What do we communicate?
How do we communicate?
Susan Bock Solutions 2007
What do we communicate?
OpinionsBeliefs/Values/Convictions
KnowledgeFeelings
Perspective
Susan Bock Solutions 2007
Methods of communication
Written formatLetters, email, notes, newspaper,
journals, magazines Verbal
Face to face, phone/voice mail Expressions and gestures
Susan Bock Solutions 2007
Communication
What is Communication?
Communication Styles
Communication Spectrum
Susan Bock Solutions 2007
BODY LANGUAGEKinesics
Gestures Facial Expressions Movement Sitting Body Angles Posture Energy and Enthusiasm Breathing Eye Contact
Susan Bock Solutions 2007
VOICE QUALITYVocal Paralanguage
Pitch Speed Tone Accent Inflection Enunciation Pronunciation Volume Grammar and Vocabulary Indications with the Listener Emotional Sate Energy and Enthusiasm
Susan Bock Solutions 2007
Competition for Focus
Numerous studies have validated: 7% is the actual words
38% is voice 55% is body
Average person’s speech/dialogue pattern is 120-145 words per minute.
On average, we comprehend 165 words per minute The average brain “thinks” at 1,200 word per minute Average person understands approximately 200,000 words On average we use less than 2,000 words
Susan Bock Solutions 2007
Listening is Affected by
Selective Attention – what we decide to focus on
Selective interpretation – our meaning or spin on what's being said
Selective Retention – determining what I should retain - WIIFM
Susan Bock Solutions 2007
Communication
What is Communication?
Communication Styles
Communication Spectrum
Susan Bock Solutions 2007
Communicating is ongoing
We cannot NOT communicate Whenever contact is made, communication occurs Meanings are in people, not in words Meanings cannot be transferred from one mind to
another…only words can be transferred All communications are received…70% - 90% are
screened out or changed by the receiver
Susan Bock Solutions 2007
Survey says….
Requested input on 6/15 from 22 people Due date “by 6/30” By 6/30, received 3 responses (13%) On 6/30, received 6 responses (27%) After due date, received 4 more (18%)
Total received 58%