communiction skills

7/27/2019 Communiction skills

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Communiction skillsby

Dr T K Mahendra Babu

• On 16 SEPTEMBER2010 at KLNCE

• ISTE chapter of KLNCE for New ACADEMIC staff

• ON

• Effective Teaching Methods



Communiction skills

• Communication skills: The most valuable skill forevery person in all walks of life

• General Introduction

• PPT slides

• Demo : Singing

• Some more discussion

• Videos: Effective communication

• Final round up



Communiction skills

• Learn through Practice

• What you need to remember?

• 1.

• 2.• 3



Communiction skills

• Chinese Proverb:

• I hear I forget

• I see I Remember

• I do I understand



Communiction skills

• No Matter how much you teach,the students should do themselves

• Otherwise they will not learn• Therefore you should make the

students work through

communication- persuade, counselor repeat – ll requires goodcommunication skills.



Communiction skills

• Overview:

Communication skills are a critical element indelivering effective training.

• Trainers must be able to use a variety of communication techniques in order to create an

environment that enables participants to engageactively in the TEACHING AND LEARNING process.

•



Communiction skills

• Session Objectives

• By the end of the session, the participant willbe able to:

Ø Describe reasons that communication fails

• Ø List and discuss strategies to enhancecommunication

• Ø Paraphrase and summarize conversations

• Ø Use appropriate questioning techniques tolead discussions and to assist learning

•



Communiction skills

• What are the most common wayswe communicate?

•All communication methods areimportant in training both verbal,nonverbal and writtencommunictions.

• We will discuss mainly verbal andnonverbal ones first



Communiction skills

• Verbal communication



Communiction skills

• Non-Verbal communication

• Or Body Language



Communiction skills

• 70 % or all our communicationefforts are:

•misunderstood,

• misinterpreted,

• rejected, disliked,

•

distorted,• or not heard



Communiction skills

• Group facilitation requires frequentand

high quality communication withothers

• A skilled facilitator must be a

• successful communicator

eg preacher, a politician, a lecturer



Communiction skills

• Trainers/Teachers are facilitators

• of learning and communicating

• new ideas is the main point of training



Communiction skills

• Communication is the process of sending

and receiving• information

• among people



Communiction skills

• Block Diagram of CommunicationProcess: ( Open Loop and closed

Loop)



Communiction skills

• All messages do not reach the receiverdue to “distortion”

• What causes distortion or thebarriers tounderstanding/listening?



Communiction skills

Perceptions

Language

Semantics Personal Interests

Emotions



Communiction skills

• How can we improve our listeningskills?

Eliminate distractions Concentrate

Focus on the speaker

Maintain an open mind

Look for nonverbal cues



Communiction skills

• Do not react to emotive words

Ask questions

Sit so you can see & hear Avoid prejudices

Take notes

• Ask for clarification



Communiction skills

• Listening…the other side of communication

• Messages must be received as well as sent.

•

A good question to ask yourself is, are you reallylistening or simply waiting for your turn to talk?

•

• If you are thinking about your reply before theother person has finished, then you are not

listening!



Communiction skills

• How can we improve our listening & facilitation skills as trainers nd

teachers?• Paraphrasing…try it out!



Communiction skills

• Paraphrasing is simply restating whatanother person has said in your own

words.

The best way to paraphrase is to listencarefully to what the other person is

saying.

Paraphrase often so you develop the habitof doing



Communiction skills

• Practice some of the following techniques on your colleagues.

• Use initial phrases such as:

In other words … I gather that …

If I understand what you are saying … What I hear you saying is …

• Pardon my interruption, but let me see if I understand you correctly



Communiction skills

• Summarizing…try it out!

• Summarizing pulls important ideas, facts ordata together to establish a basis for

further discussion and/or review progress.

The person summarizing must listencarefully in order to organize the

information systematically.

It is useful for emphasizing key points.



Communiction skills

• Questioning…a critical facilitation skill

•

Closed questions

generally result in short yes/no or other oneword answers. They should be used onlywhen you want precise, quick answers.

Otherwise, they inhibit thought.



Communiction skills

• Questioning…a critical facilitation skill

•

• 2. Open-ended questions

invite an actual explanation for aresponse. Questions that begin with“how”, “what” and “why” are typical

•



Communiction skills

• Practice your questioning skills…

• Rephrase the following closed questions tomake them open-ended:

Are you feeling tired now?

Isn’t today a nice day?

Was the last activity useful?

Is there anything bothering you? So everything is fine, then?

•



Communiction skills

• Other questioning techniques include:

Direct questions: asked of a particularindividual – allows you to initiate control – good for

re-directing discussion from excessive talkers.

Return questions: puts the question back tothe questioner or group – “What do you think about

that?”

General overview questions: used to initiatea discussion or set up a thoughtful exercise – “How

would you respond to the situation?”

•



Communiction skills

• Other helpful techniques to fostercommunication (both verbal and non-

verbal)…

• Ask yourself …

Which of the skills covered in thismodule was most useful to you

Which was the easiest to employ?

Which was the most difficult for you?

•



Communiction skills

• Written communication skills: Uses for alecturer:

• Transparancy and ppt preparation• Lecture notes

• Monographs

• Books• Papers for conferences and journals



Communiction skills

• Written communication skills: Uses for alecturer:

• Writing a memo• Writing minutes of the meeting

• Submitting a project proposal

• Submitting a report• Submitting a project report BE, ME,

PHD



Demo

• Listening Exercise

•Retaining

• Repeating



Communiction skills

• How do you enhance your written skills?

• As we started earlier in the session

• Practise !

• Practise !!

• Practise !!!

• Practise !!!!



REVIEW

BODY LANGUAGE AND SPEAKING

SKILLS

• 1

• 2• 3

• 4

• 5

WRITING SKILLS

• 1

• 2

• 3• 4

• 5



Facing A Group

Students ( Known Audience)

• Always stand facing the

Audience

• Clear and loud enough voice.If voice is not loud, use

technology-amplifier and loud

speaker

• Divide the lecture into 4 parts

• -Review of last lesson

• One session

Seminar, conference (UnknownAudience)

• Break to do

problem/presentation by

students/university questionwork out/you ask questions

• Second session

• Summary what has been

discussed to day.• Use audio visual equipment

where available.



Facing the students

DOs

• PREPARE WELL IN ADVANCE

• REHERASE

• ADD VARIETY

• BREAK MONOTONY

• GO AROUND THE CLASS

• LEAVE SOME TOPICS FOR

STUDENTS• ALLOW TIME TO TAKE NOTES

DONTs

• DO NOT SHOW YOUR

BACK TO STUDENTS

• DO NOT DICTATE NOTES• DO NOT WRITE MANY

THINGS ON THE BOARD

• DO NOT SCOLD

STUDENTS AS A WHOLE• DO NOT SINGLE OUT A

STUDENT



Communiction skills

• Madavi…

• Senthamil…• …

• Communication is also Nappalkkam



Communiction skills

• Thank you for your participation

• Now it is your turn to practise and

enhance your• Communication skills

communiction skills

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