role of communiction in investigation
DESCRIPTION
This presentation define communication, its process, non-verbal communication with reference to Fire Investigation; and Personality Tips for Fire Fighter and ManagersTRANSCRIPT
2
Presentation Sequence
1. What is a Communication?
2. Communication Role in Investigation
3. Personality Development Tips
Ice Breaker
Process of
Conveying (SENDER) a MESSAGE
through a CHANNEL to the
RECIPIENT so s/he UNDERSTAND
(Feedback)
What is a Communication?
Message Channel
ReceiverSender
Feedback
Communication Process - Explained
Communication Process
Message Channel
ReceiverSender
Feedback
7
You cannot NOT
Communicate
Do You Agree with the statement?
8
Examples of Non-verbal Behaviours
Examples of Body Language
Examples of Body Language
How You Identify Fire Incidence?
1. Extent of fire
2. Direction of fire
3. Rapid spreading of fire
4. Color of smoke and flame
5. Sign of forced entry
1. Fire Resistance Construction2. Non-combustibility Construction3. Heavy Timber Construction4. Ordinary Construction5. Wooden Frame Construction
Identifying Construction Type
13
Verbal and Non-verbal Communication
14
Examples of Body Language
Fire Investigation Procedure
• Introduction – causes• Nomination of Fire Investigator• Meeting - designated time & place • Gathering information - witness• Follow prescribed procedure• Develop report• Submit report
Interview and Report Writing
What Investigation Report Tells?
1. What happened?
5. Who caused it to happen?
4. Who it happened to?
3. Where it happened?
2. When it happened?How it
happened?
Interview and Report Writing
Where do I start and Where do I Stop?
1. What reportedly happened?
4. Where did it reportedly occur?
3. Who else was reportedly there? And
2. Who reportedly involved?
Interview and Report Writing
How to Get Organized?
1. Secure Scene
5. Collect Additional Evidence
4. Interview Witness. And…
3. Collect Evidence
2. Separate witnesses
Communication Skills
Stop Talking!
Be AttentivePut the Speaker at EaseBe PatientRefrain from Arguing
Stop Talking!
Lastely Listen Up!!
Personality Tips
How May “F” Are in this Sentence?
“FINISHED FILES ARE THE RESULT OF YEARS
OF SCIENTIFIC STUDY COMBINED WITH
THE EXPERIENCE OF YEARS”
Activity # 1 Finding the Word “F”
Aslam asks an angel in a dream for : -
1.Prime - Minister2.Beautiful Spouse3.Good Friends4.Happy Life5.Money
Activity # 5 Select One Option
• Watch Your Appearance• Monitor Your Voice• Be Considerate• Show Appreciation• Conversational Powers• Be Optimistic
Personality Development Tips
Be Polite and Pleasant
Dress up Correctly
Never Smoke while Walking
Be First to Open Door - Women
Don’t Walk - Right side of Senior
Personality Development Tips
Avoid Spitting in Public Places
Avoid ‘Paan’ - Chewing
Do Not Embrace Seniors
In Queue, Keep Ladies Ahead
Do not Stare, be Gentle
Sit Upright and Don’t Spread Legs
Personality Development Tips
HANDSHAKE – Courteous Gesture
EYE CONTACT – Feelings / Emotions
TONE OF VOICE - music to ears
YES SIR, YES MADAM - Courteous
LISTEN - Hearing and Listening
SMILE, SORRY and THANK …. So thank
Personality Development Tips
