communities of practice in actions: 5 use cases
DESCRIPTION
Looking for a better way to organize collaborative work and share information? You need to develop a community of practice (CoP). A concept developed in higher education, CoPs are now being adopted by across multiple industries to remove barriers across departments, locations and organizations. Learn more about Communities of Practice by getting your copy of the latest white paper from the Center for Digital Government: http://bit.ly/digitalgovcopTRANSCRIPT
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Communities of Practice in Action: 5 Use Cases
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What is a Community of Practice?
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A group of people who share a common concern, a set of problems or interest in a topic, and who come together to fulfill both individual and group goals.
—EDUCAUSE Community of Practice Design Guide
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What are use cases for online communities of practice in state and local government?
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ProjectManagement
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Streamline communications during active projects and capture tacit knowledge to apply in future projects.
ProjectManagement
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Joint Governance
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Cross-jurisdictional governing bodies can collaborate and share documents relating to government tasks and program reviews.
Joint Governance
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Examples: Water or fire districts
Cross-jurisdictional governing bodies can collaborate and share documents relating to government tasks and program reviews.
Joint Governance
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Case Management
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Case managers across multiple programs can better share information and coordinate services for common clients.
Case Management
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EmployeeTraining
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Transfer knowledge from experienced employees to new hires, helping them to learn policies, processes and procedures that become familiar with experience.
EmployeeTraining
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Citizen Participation
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Allow citizens to engage with each other and government organizations about public projects and decisions.
Citizen Participation
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