community equipment service

Community Equipment ServiceYour guide and prescription for equipment for independent living

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Community Equipment ServiceThe Richmond Equipment Service provides you with equipment to help with your care and safety around the home. This booklet explains how you can get the community equipment you need.

To help you live independently you can get equipment for your home on prescription and collect it from your local pharmacy or shop displaying the sticker below.

These retailers are listed within this booklet and have been selected as accredited shops for collection or delivery and / or fitting of any equipment that is prescribed.

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What is community equipment?‘Community equipment’ refers to any items of equipment prescribed by a Council or NHS professional (e.g. Occupational Therapist, Physiotherapist and other trained staff) to help people:

• Who are vulnerable • Who have disabilities • Who have a physical disability

The equipments is designed to help individuals to manage everyday tasks and to become more independent in the home e.g: bath equipment

To get your equipment, you will need to take your perscription (completed at the back of this booklet) to selected local shops who will supply these items free of charge.

The process for getting your equipment is quick and easy. It also gives you more choice about the equipment you want and where you can get it.

If you have any queries or concerns, you should talk these through with the person who has assessed you.

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How do I get community equipment?Following your assessment you will be given a prescription sheet (contained on the back page of this booklet) which lists your item/s for collection. You can take this prescription sheet to any accredited local shop to get your equipment free of charge by following the simple steps below:

Select a retailer from the list of shops provided within this booklet. It is advised that you phone the shop in advance to check that your equipment is in stock.

The person assessing you will inform you of the earliest time that you can collect or enquire about your equipment.

STEP 2:

When you visit the shop, you will be asked to provide your name and address. This will enable staff to access your prescription order details and to issue you with your item/s.

STEP 3:

The shop assistant will explain to you how to use the equipment and give instructions for fitting the equipment in your home.

STEP 4:

Please note that you must collect your item/s within 28 days of the date contained on the prescription sheet on the back page of this booklet.

STEP 1:

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What are accredited shops?These are shops that we have selected because they:

• Have facilities to provide and demonstrate a range of equipment• Have staff that are informed and trained to demonstrate, adjust the

equipment and provide instructions for fitting it in your home• Are able to offer helpful advice to answer all your questions.

What happens if I am unable to visit the shop?• Your relatives or carers can collect and fit your equipment if you are

unable to do so. You can discuss this in more detail with the person assessing you

• When they visit the shop, they will be given instructions for fitting the equipment and can present your prescription sheet (contained in this booklet) on your behalf

• Your prescription is valid for 28 days from the date indicated on your prescription sheet. Please make sure to collect within this time. If you do not collect within this time, the prescription will no longer be valid and you will need to contact your assessor.

What happens if the equipment breaks?In the unlikely event that your equipment breaks, due to a fault, you can contact the shop which provided it. The shop can replace faulty items that are less than one year old. If the equipment becomes faulty after the one year warranty period, you can contact the person who issued your equipment for further reassesment.

What happens if I want additional features?In some instances additional features to the equipment you are prescribed (i.e. alternative models, different colours) may be available at a charge. These are referred to as a ‘top ups’. Please ask your pharmacist / shop keeper for more information.

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Accredited shopsKey to Symbols:

Parking

Automatic Doors

Level Access

Disabled Parking

Trained Assistance Available

Induction Loop

Space for Wheelchair

Ramp Access

Telephone Ordering

Additional Aids Mobility80 High Street, WhittonMiddlesex, TW2 7LS

Tel: 020 8755 0022Website: www.aamobility.co.uk

Opening Times:

Monday to Friday 9am to 5pm Saturday 10am to 4pmSunday Closed

Additional Information:

• Delivery and fitting Services • Catalogue is available on

website for easy download • Disabled Parking bay outside

the shop

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C Goode Pharmacy22 London RoadTwickenhamMiddlesex, TW1 3RRTel: 020 8892 1614Email: [email protected]

Opening Times:

Monday to Friday 9am to 6pm Saturday 9am to 6pm Sunday Closed


• Delivery service • Metered street parking at

front and side of the shop

Crossroads Pharmacy334 Staines RoadTwickenhamMiddlesex, TW2 5JPTel: 020 8755 1952E-mail: [email protected]

Opening Times:

Monday to Friday 9am to 6pm Saturday 9am to 1.30pmSunday Closed


• On street residential parking

• Portable ramp available

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Kanset Pharmacy177 Ashburnham Road, HamSurrey, TW10 7NRTel: 020 8948 0601E-mail: [email protected]: 020 8940 9293

Opening Times:

Monday to Friday 9am to 7pm Saturday 9am to 6pm Sunday Closed


• Delivery Service • Consultation room available

Day Lewis Pharmacy1 Cross Deep CourtTwickenham, TW1 4AGTel: 020 8892 1526Email: [email protected]

Opening Times:

Monday to Friday 9am to 6.30pm Saturday 9am to 1pm Sunday Closed


• Consultation room available • Disabled parking at back of

shop

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Minal Pharmacy9-11 High Street, WhittonMiddlesex, TW2 7LATel: 020 8894 7933Website: www.minalpharmacy.co.uk

Opening Times:

Monday to Friday 9am to 5.30pmSaturday 9am to 1pmSunday Closed


• Limited Disabled Parking

OPT4MOBILITY Limited9 / 11 The CausewayTeddingtonMiddlesex, TW11 0HATel: 020 8943 8890FREEPHONE: 0800 1955 803Website: www.opt4mobility.com

Opening Times:

Monday to Saturday 9am to 5pm Sunday Closed


• Specialist mobility store with large product range

• Experienced and trained assistance

• Easy automatic double-door access

• Disabled toilet facilities, and an indoor circuit to physically try out mobility products

• Delivery & Fit Service• Free parking to blue badge

holders

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Richmond Pharmacy82-86 Sheen RoadRichmondSurrey, TW9 1UFTel: 020 8940 3930Web-site: www.richmondpharmacy.co.uk

Opening Times:

Monday to Friday 9am to 6.30pmSaturday 9am to 1.30pmSunday Closed


• Parking if pre-arranged when picking up goods

• Disabled parking outside shop. Ramp access to shop

Springfield Pharmacy124 Sheen RoadRichmondSurrey, TW9 1URTel: 020 8940 2304

Opening Times:

Monday to Friday 9am to 7pm Saturday 9am to 2pmSunday Closed


• Delivery service • Metered street parking at

front and side of the shop

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St Margaret’s Pharmacy38 Crown RoadSt Margaret’sTwickenhamMiddlesex, TW1 3EHTel: 020 8892 2434Website: www.yourpharmacy.co.uk

Opening Times:

Monday to Friday 9am to 6pmSaturday 9am to 1.30mSunday Closed


• Metered parking outside shop

Teddington Pharmacy113 Stanley RoadTeddington, TW11 8UBTel:020 8977 2391E-mail: [email protected]

Opening Times:

Monday to Friday 9am to 6.30pm(closed for lunch 1 to 2pm) Saturday 9am to 5pm Sunday Closed


• On street residential parking nearby

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Prescriber Details

Name:

Telephone no:

Client Details

Name:

Address: (1st line only)

Post code:

Date of birth: / /

Telephone no:

Prescription Sheet(To be retained by the customer for reference)

Please contact your closest shop and make sure your equipment is in stock before collecting.

Date from which you can order equipment from retailer

Order Details


Please note that you must collect your equipment within 28 days of the above date.

Date : ........ / .......... / 20 ......

Prescriber Sheet (To be retained by the prescriber and input onto the ‘electronic record’ system to enable customer collection)

Client Details

Name:

Address: (1st line only)

Post code:

Date of birth: / /

Telephone no:

Prescribed Items

Catalogue Code Qty Product Description

Date Prescription

( )

( )

( )

( )

( )

( )

Date: .......... / .......... / 20 ......


Prescriber Instructions

Prescription Sheet (to be retained by customer)• Ensure prescription sheet (to be

retained by customer) is completed fully.

• Ensure that the ‘order details’ are clear and specify relevant information e.g. for collection, installation required.

• Enter requested ‘client details’ on behalf of customer. This may be required by the retailer, as an additional verification check, to access order information.

• It is important to enter details legibly in case the customer has any queries and wishes to make contact.

• Please explain to the service user that the prescription is valid for 28 days from the date on the prescription sheet and that if they do not redeem within this time, the prescription will expire and will need to be reissued.

Please note the following:The 28 expiry date commences from the moment an order is input onto the TCES system. The date entered on the prescription sheet should correspond with this date i.e. if you do not expect to be able to update the system until thee days after the visit with the service user then ensure that this is the date entered. Please explain to the customer that they should not attempt to collect or enquire about their order until this date.

Prescriber Sheet (To be torn off and retained by the prescriber and input onto the TCES system to enable customer collection)• The prescriber sheet provides a

record of the prescription details to be input, and activated, onto the TCES portal.

• It is recommended that this sheet is completed fully, but it is at the prescriber’s discretion as to how this sheet is used.

Prescribed Items• For product descriptions, refer to

Retail catalogue.• Only in exceptional circumstances

should delivery and /or fit be prescribed – see policy

• Installation is for rails mostly (installation means permanently securing equipment in place with screws)

Guidance on Following Up• In certain situations it may be

necessary to contact the customer to enquire if they have collected redeemed their prescription.

• Please refer to ‘Equipment - Guidance on Following Up’ produced June 2013 for related procedures.

Ref: 124/08/13

If you need this publication in an alternative format, such as a different language, audio tape, Braille or large print, please call us on 020 8943 0022.

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