community management tips

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COMMUNITY MANAGEMENT & THE SOCIAL WOMAN @sandysidhu www.sandyksidhu.com November 30 th , 2010

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Community Management and Lessons learned while managing an online community for women.

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Page 1: Community Management Tips

COMMUNITY MANAGEMENT & THE SOCIAL WOMAN

@sandysidhu

www.sandyksidhu.com

November 30th, 2010

Page 2: Community Management Tips

WHY WAS SW STARTED?•New in town

•Life Changes: Single/Caught in a Mingle/It’s ‘Complicated/In a Relationship

•Making friends post-university is not easy!

•New interests, drift apart from existing friends

•Looking for new activities

No matter what..Women need their girlfriends!!

Page 3: Community Management Tips

ABOUT THE SOCIAL WOMAN

Page 4: Community Management Tips

NOW WHAT?

YOU HAVE AN AWESOME SITE..…

Page 5: Community Management Tips

11 LESSONS LEARNED

Page 6: Community Management Tips

LESSON 1: LEAD BY EXAMPLE

•And yes that may mean talking to yourself (for awhile)

•You want Engagement..you have to engage

Page 7: Community Management Tips

LESSON 2: Not everyone wants to be a part of your community…and that’s ok!

Page 8: Community Management Tips

LESSON 3: FEATURE STORIES

•Share success stories “Friendship Feature”

Page 9: Community Management Tips

LESSON 4: Seek out ambassadors

Page 10: Community Management Tips

LESSON 5: Understand your member profile

Page 11: Community Management Tips

LESSON 6: SUPPORT MEMBERS

Page 12: Community Management Tips

Break it down into phases• Content creation•Focus on the ‘what’ you will take about, then the ‘where’•Align with your target audience

LESSON 7: Accept that you can’t please everyone

Page 13: Community Management Tips

Break it down into phases• Content creation•Focus on the ‘what’ you will take about, then the ‘where’•Align with your target audience

LESSON 8: Focus on the ones who stay

Page 14: Community Management Tips

Break it down into phases• Content creation•Focus on the ‘what’ you will take about, then the ‘where’•Align with your target audience

LESSON 9: Learn from your community

Page 15: Community Management Tips

LESSON 10: Be a gatekeeper

Page 16: Community Management Tips

LESSON 11: Listen & Let go

Page 17: Community Management Tips

ONE YEAR LATER

Page 18: Community Management Tips

RESOURCES

•THE WHUFFIE FACTOR, Tara Hunt

•Trust Agents, Chris Brogan & Julien Smith

Page 19: Community Management Tips

Let’s Connect!

Sandy Sidhu

[email protected]

sandysidhu

www.sandyksidhu.com

www.thesocialwoman.com