community management tips
DESCRIPTION
Community Management and Lessons learned while managing an online community for women.TRANSCRIPT
COMMUNITY MANAGEMENT & THE SOCIAL WOMAN
@sandysidhu
www.sandyksidhu.com
November 30th, 2010
WHY WAS SW STARTED?•New in town
•Life Changes: Single/Caught in a Mingle/It’s ‘Complicated/In a Relationship
•Making friends post-university is not easy!
•New interests, drift apart from existing friends
•Looking for new activities
No matter what..Women need their girlfriends!!
ABOUT THE SOCIAL WOMAN
•
NOW WHAT?
YOU HAVE AN AWESOME SITE..…
11 LESSONS LEARNED
LESSON 1: LEAD BY EXAMPLE
•And yes that may mean talking to yourself (for awhile)
•You want Engagement..you have to engage
LESSON 2: Not everyone wants to be a part of your community…and that’s ok!
LESSON 3: FEATURE STORIES
•Share success stories “Friendship Feature”
LESSON 4: Seek out ambassadors
LESSON 5: Understand your member profile
LESSON 6: SUPPORT MEMBERS
Break it down into phases• Content creation•Focus on the ‘what’ you will take about, then the ‘where’•Align with your target audience
LESSON 7: Accept that you can’t please everyone
Break it down into phases• Content creation•Focus on the ‘what’ you will take about, then the ‘where’•Align with your target audience
LESSON 8: Focus on the ones who stay
Break it down into phases• Content creation•Focus on the ‘what’ you will take about, then the ‘where’•Align with your target audience
LESSON 9: Learn from your community
LESSON 10: Be a gatekeeper
LESSON 11: Listen & Let go
ONE YEAR LATER
RESOURCES
•THE WHUFFIE FACTOR, Tara Hunt
•Trust Agents, Chris Brogan & Julien Smith
Let’s Connect!
Sandy Sidhu
sandysidhu
www.sandyksidhu.com
www.thesocialwoman.com