company brochure hcl

SystemsIntegration

Information &Communication

Technology

DigitalLifestyle

Contents

Who we are

Our vision and mission

Milestones

Our manufacturing facilities

Our quality assurance

Our service support network

Our geographic network

What we offer

Integrating systems for the future

Integrating the future through people power

Integrating ourselves with a greener tomorrow

Awards and accolades

10

11

12

14

15

16

17

18

20

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38

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HCL Infosystems Ltd. | 01

The future lies in the

seamless integration of

systems and technologies

with business processes…

An integration that facilitates

o p e r a t i o n s , s i m p l i f i e s

comp lex i t i e s , improves

productivity and enhances the

value delivered to customers


+


The World Bank has projected 8% growth for India in 2010,

which will make it the fastest growing economy overtaking

China’s expected 7.7% growth.

*Source: World Bank, 2009


53%

6.5%

9%

The Indian economy is amongst the fastest growing

economies in the world:

�India’s economy has grown by more than 9% for three consecutive years and has seen a decade of 7%+ growth, thereby enabling the

reduction of poverty by 10%

*Source: Indian Economy Overview, Economy Watch, January 2009

�During this period of stable growth, the performance of the Indian service sector has been particularly significant. The growth rate of the

service sector was 11.18% in 2007 and now contributes 53% of GDP

*Source: Indian Economy Overview, Economy Watch, January 2009

�Global growth is expected to rebound to 3% in 2010, led by the twin propellers of China and India projected to grow at 8% and 6.5%

respectively

*Source: IMF Outlook, 2009

Indianservicesector 53%

53% growth

Indianeconomy 9% growth

India in2010 : 6.5%

6.5% growth

9%


With a robust CAGR of 16.4%, the Indian IT sector is slated for a

phenomenal ~ 50% growth in the next three years.

*Source: IDC / Gartner

IndianIT sector 50%

50% growth


Contributing to the exceptional growth of the IT industry are steep growth sectors such as:

�Telecom - fastest growing market

With 45% growth in broadband penetration, mobile tele-density of 42.25% & a population of over a

billion, the Indian telecom market is the second fastest growing market in the world

*Source: TRAI

�Security - colossal opportunity

The Indian security market is estimated at around US$ 1Bn in 2009 and expected to reach US$ 9.7Bn

by 2016, with airports, mass transport and maritime constituting the major sectors

*Source: Frost & Sullivan

�Core sectors - blueprint of progress

The immense investments envisaged in the power, infrastructure, health & education sectors are

expected to further fuel the Indian IT industry's brisk growth

�Education - key to success

The Prime Minister has termed the 11th Five Year Plan as “India's educational plan”, with the

government proposing to invest Rs. 31,000 Cr in National Skill Development

50%


Positioned in the fastest growing ICT

market in the world

Integrated ICT Systems that

s e a m l e s s l y b r i d ge b u s i n e s s

processes with customers and

citizen requirements are amongst

the key drivers for sustaining these

growth plans. HCL is amongst the

best positioned Indian companies to

address the growing demand for

Systems Integration (SI) in the

Information & Communication

Technology (ICT) infrastructure

development sector.


HCL’s core strengths make it a leader in the ICT

market...

�HCL is amongst the largest ICT companies in India with an

India facing focus and over three decades of trusted

relationship with our customers

�Known for quality and innovation, HCL is a specialist

ICT technology player

�Has played a pioneering role in moulding the Indian IT

industry as we see it today

�Offers a vast range of technology solutions, domain

expertise and products catering to business needs across

the sectors of Telecom, BFSI, Power, e-Governance,

Infrastructure, Health, Education, Media &

Entertainment and Retail over the last three years

�Executed many large SI rollout projects in India including

the single largest rollout of ERP licences in the

enterprise segment, one of the largest VoIP

networks for the defence sector and the National

Internet Backbone Infrastructure for broadband

services

�HCL’s “Best Assured” stamp of quality ensures that the

best is delivered to our customers

�Delivering sustainable growth through an integrated

environment friendly program - HCL ecoSafe

�HCL has one of India's largest distribution and retail

networks to market a range of IT & Digital Lifestyle

products

�HCL has a network that reaches out to 93,000 retail

outlets over 11,000 plus towns

�An unmatched service and support infrastructure that

reaches out to all corners of India

�Provides world-class support services. Ranked No. 1 IT

services company as per DQ CSA 2009


Who we are


Who

we are

10


11

Milestones

12Our

manufacturing facilities 14


15

Our service support

network 16

Incorporated in 1986, HCL

Infosystems Ltd. is amongst the

largest India facing ICT

companies and the pioneers of

modern computing in India.

The company is engaged in

developing and implementing

solutions for diverse market

segments across a range of

technologies.

Part of the $5 billion HCL Enterprise,

HCL Infosystems Ltd. operates across

diverse areas comprising ICT Products

& Solutions, Systems Integration, Office

Automation, Digital Lifestyle Products,

Managed ISP Services, Homeland

Security and Managed Network

Solutions.

With a clear vision to bring technology

solutions that make a lasting difference

in the lives of the people, HCL has

evolved from being an IT products

manufacturing company in India to

becoming a leading multi-faceted

technology ICT Products, Services and

Systems Integration Company.

Endorsed with ISO 9001-2000

certification for ICT Services & Systems

Integration and ISO 14001 for

manufacturing, HCL is fast emerging as

the preferred next generation partner

for companies looking to build the

intelligent infrastructure of tomorrow.

Integrating systems for

the future 20

Integrating the future through

people power 36

Awards and

accolades

40

Our geographic network 17

What

we offer

18

Integrating ourselves

with a greener

tomorrow 38

Our mission

To provide world-class information technology solutions and services to enable our customers to serve their customers better.

Our vision

Together we create the enterprises of tomorrow.



Milestones

2004

1976 1978 1983

2005�Ties up with Apple for iPod distribution

�Completes 30 years in India

�Maintains its commercial Desktop PC

leadership for the fifth consecutive year

�Showcases computer solutions for the

rural markets in India

�Unveils India’s first segment specific

range of branded notebooks - ‘HCL

Leaptops’

�Commences production in its ISO

14001 & ISO 9001:2000 certified

manufacturing facility in Rudrapur,

Uttarakhand

�Becomes the market leader in India for

Thin Clients

2006

1985

�HCL Infinet managed Nokia Care

Centres receives ISO 9001: 2000

certification

�Maintains No. 1 position in the

Desktop PC segment for year 2003

�IDC India - Dataquest Customer

Satisfaction Audit 2004 rates

HCL Infosystems as No. I in the

desktop PC category

�HCL Labs brings out HPC

solutions for Indian market

�IDC rates HCL Infosystems as No. 1

Desktop PC company in India

�Announces landmark initiative to

increase PC penetration and create

computing for masses in India

through the launch of sub 10K PC

�

Limited is born

�Develops first 4-bit

microprocessor-based

scientific computer

made by HCL Labs

Hindustan Computers

�

in-house designed

micro-computer at the

same time as Apple

Success fu l ly sh ips

�

RDBMS, a networking

OS and client server

architecture, in the same

period as global IT peers

Indigenously develops

�Launches country’s first

Desktop Enterprise PC

brand - BusyBee

Who

we are

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Our service support

network 16

�HCL Infosystems

Ltd. is incorporated

1986


�Awarded as one of the best three

companies to work for in India by

Business Today

�Unveils the future of personal

computing - unveils next generation,

ultra portable, sub Rs.14000/- laptops

for the first time in India

�HCL Digilife chain becomes the most

awarded retail chain in 2007-08

�Incorporates HCL Security Ltd., a 100%

subsidiary to provide Systems

Integration solutions for security &

surveillance

�Launches HCL Touch - a pioneering

initiative in the Indian ICT sector for

customer care services

2000

2008�Wins CNBC Awaaz Consumer Award

for personal computers

�Announces ‘HCL ecoSafe’ program to

spearhead its environment protection

initiatives. Launches a new range of

eco-friendly Desktops & Laptops

�Launches “Best Assured” Campaign

�Launches its innovative offering -

Data-Centre in a Box, and wins Intel

Innovation Excellence Award for the

same

2007

1993 1995 2003

�Largest selling enterprise desktop

brand for the seventh consecutive year

�Recognised as best employer in the

Indian IT industry, 2009, by DQ-IDC

survey 2009

�Ranks No.1 IT Services Company as

per DQ CSA 2009

�Wins prestigious Dun and Bradstreet

Rolta Corporate Award for being

leaders in the Computer Hardware

and Peripherals category

2009

�Launches HCL Infinet

with the announcement

of the national ISP/NLD

policy

�HCL Front Line division

set up to address the

emerging market for

home computers

�Launches HCL

BeanStalk - India’s

first multimedia

home computer

�Becomes the first company

to cross the 100k units

milestone in the Indian

Desktop PC market

�Launches India’s f irst

Window XP enab led

Beanstalk Media Centre PC


the future 20


people power 36

Awards and

accolades

40


What

we offer

18


with a greener

tomorrow 38


With four state-of-the-art manufacturing facilities - two at Puducherry, one at

Chennai & one at Uttaranchal - HCL has a production base that is well-positioned

to develop and produce built-to-order products & peripherals across the entire

range of products in ICT hardware.

Our manufacturing facilities

Colour

Monitors

Desktops

Keyboard

LCD

Monitors

Workstations

Notebooks

Thin

Clients

Business

Servers

Who

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We shall deliver defect-free products,

services and solutions to meet the

requirements of our external and

internal customers, the first time,

every time.


HCL’s facilities are ISO 9001:2000, ISO 14001:2004,

ISO 13485:2003 and TS 16949:2002 certified, with

plant capacities as follows:

Puducherry 1.0 million computers

Uttaranchal 1.0 million computers

State-of-the-art IT systems such as MRP, ERP & online

configurators enable HCL’s manufacturing facilities

to leverage the power of IT in achieving optimum

efficiency & delivering quality products to customers.

They are supported by HCL’s Product Engineering and

R&D labs, which are constantly engaged in developing

new products and solutions.

Driven by strong manufacturing processes, HCL strives

to deliver defect-free products & services to meet the

requirements of its customers.

HCL’s product range encompasses: Notebooks,

Desktops, Business Servers, Workstations, LCD

Monitors, Colour Monitors, Keyboards, Thin Clients,

Terminals, POS Products, Networking Products, Self

Service Kiosks and more.

Manufacturing Facilities Installed Capacity


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Awards and

accolades

40


What

we offer

18


with a greener

tomorrow 38

Our service support network


Focusing on the Indian market through 505 service

locations reaching out to 4,000 towns, HCL offers

a wide spectrum of services through a Direct

Support Service infrastructure - the widest in the

country.

With state-of-the-art Networking Operations Centres for delivery of Managed

Network services and the setting up of the Remote Infrastructure Management

Centre, HCL offers a wide range of software & hardware services including

operations & facilities management.

We provide 24x7 customer care support for our personal computer customers

through our 'HCL Touch' service. These services are accessible over phone, mail,

chat & SMS for the convenience of our customers.

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Our geographic network

�

�505 HCL Touch points owned and manned by HCL

�Network of Regional Response Centres & Contact Centres

�3,600+ direct service engineers on field

�33+ Years of experience in delivering ICT services

�Network of Test & Repair Centres backed by logistics chain that

reaches to all corners of India

�Certified Test & Repair centres with component level repair

capability

�200 seat training centre with state-of-the-art labs

�Support base of over 3 million assets in 75,000+ sites

�Established Escalation & Management Process

�ISO 9001-2008 for ICT Services & Systems Integration delivery

Service locations catering to 4,000 towns and cities


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Awards and

accolades

40


What

we offer

18


with a greener

tomorrow 38


What we offer

HCL provides a wide range of products and services for a diverse spectrum of

customers, with its portfolio of products and services encompassing the following:

Our SI practise drives the technology-enabled business

transformation programs of our clients, primarily public & private

sector corporations, in various sectors and central, state or

municipal government agencies and entities. We offer turnkey SI

services that integrate best-in-class products and solutions to meet

the business needs of enterprises across diverse sectors including:

Telecom, e-Governance, BFSI & BFSI Co-op, Power, Railways, Health,

Security, Media & Entertainment, Airports/Ports, Defence, Education

and Retail.

We design, rollout and implement large & complex corporate IT

infrastructures. We offer a range of flexible services to operate &

manage the complete ICT & Automation Infrastructure of our

clients leveraging our unmatched service network.

We assist customers in evaluating processes and technology to

secure their infrastructure and in minimising the risk to meet their

requirements.

In the Enterprise Segment

We offer an entire range of IT products which include PCs,

Notebooks, Servers, Imaging, Printing, Voice & Video solutions,

Networking Products, TV and FM Radio Broadcasting solutions,

Communication & Security solutions.

We offer a wide range of IT products which include Desktops,

Laptops, Computer Peripherals & Accessories and Digital Lifestyle

products.

Computing and Lifestyle Products

We distribute a broad range of Digital Lifestyle products that include

Nokia GSM cellular phones and its accessories, iPods, memory

devices, digital cameras and provide related customer support

services.

In the Consumer and Retail Segment

1

2

Systems Integration

ICT ProductsIT Audit, Security Compliance

& Risk Management

Digital Lifestyle Products

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ICT and Networking,

Infrastructure Consultancy &

Facilities Management Service


Through strategic associations with Oracle, SAP, Microsoft and other

Software & ERP companies, we offer state-of-the-art IT consulting

services to align the IT strategy with the business strategy.

ERP Consulting & Services

We offer a one-stop shop for strategic outsourcing of information

systems leading to an overall advantage for the customer in

reduction of deployment time, access to a pool of technical expertise

and lowering the cost of total ownership.

Strategic Outsourcing Services

We offer a range of technology solutions for the Digital classroom & the Digital campus. We are proactively engaged in developing state-of-the-

art customised solutions including content for institutions and schools, through our Digicampus & Digischool suite of products.

HCL Career Development Centres is the training

arm of HCL Infosystems. We bring with us a legacy

of excellence that spans more than three decades.

We seek to address the increasing demand for

skilled professionals in the ICT arena by offering

real world practical training to students on

enterprise-wide ICT deployment and integration

assignments, thereby transforming them into

industry-ready professionals.

In the Training and

Skill Development Segment3HCL CDC

Education Solutions

We have a significant distribution and retail network in India for Digital Lifestyle, Office Automation and other ICT products. Our distribution

network includes more than 700 re-distribution stockists, 750 micro-distribution partners and 93,000 dealers. Our distribution and retail

operations cover customers in more than 11,000 towns in India. We also have significant warehousing capacity with facilities in 28 cities in India.

We manage our distribution and retail network by implementing a three-tier distribution model for enhanced reach: (i) we use our extensive

network of re-distributors and dealers to reach towns and villages in India with a population of over 5,000 (ii) we sell products through organised

retailers in larger towns and (iii) we sell products through 65 HCL Digilife stores located in large cities across India. We believe that our various

distribution channels enable us to comprehensively cover the various segments of the Indian market, including markets that are comparatively

under-penetrated.

Our distribution and retail network


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Awards and

accolades

40


What

we offer

18


with a greener

tomorrow 38


Telecom

Defence

Retail

Media &

Entertainment

Power

Airports /

Ports

e-Gov

BFSI

BFSI

Co-op

Security

Railways

Education

Health

Presence


The fast pace of growth in the Indian economy has transformed the way systems and

technologies are deployed. It is seen across verticals and sectors that organisations are

looking for efficiencies of operations through the use of technology. The more complex

systems and technologies become, the more urgent is the need to ensure their flawless

integration to deliver exceptional value to users.

To address this growing demand, HCL has reoriented its operations to focus increasingly on

Systems Integration solutions for its customers. Our Systems Integration capabilities span

a diverse range of services including Consultancy, Solution Design, Selection of Technology

Components, Project Rollouts and Operation & Maintenance.

We have also developed a range of Hardware & Software Products, Processes & Project

Management Methodologies for various customer verticals including Banking, Financial

Services and Insurance (BFSI) to e-Governance, Power, Telecom, Railways, Defence, Security,

Education, Infrastructure, Healthcare, Retail and Media & Entertainment.

We have built a model that leverages our strengths with that of leading technology partners

including Microsoft, Oracle, SAP, IBM, HP, Symantec, Cisco, Sun, CA and Hitachi to rollout

solutions that incorporate the best-of-breed technology to meet our customers' business

requirements.

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A glance at the complete range of HCL's Systems Integration solutions across verticals:

1. Telecom

The Telecom industry is today laying the backbone of a ubiquitous network with the

potential of connecting every electronic device on the planet. It requires diverse

technologies to be brought together, interconnected on one network, offering an

anytime anywhere service that is changing the way the world lives.

At HCL, the solutions we provide to our clients include Operation Support Services (OSS), Business Support Systems (BSS), Next

Generation Networks (NGN), Security, Embedded Solutions, Switching, Signaling, Transmission and Access Solutions, Network Design

and Mobility Solutions. HCL's Telecom SI practise works on cutting-edge technology, explicit from the fact that our deployed projects are

based on WiMax, 3G, IPTV, MPLS and Broadband Services Technology.

The solutions deployed have enabled high speed wireless access to urban and rural customers, MPLS backbone for the defence sector and

convergent billing solution for telecom service providers.

Unified Billing Solution for

transparent accounting

The customer provided a comprehensive range of telecom

services including Wireline, CDMA Mobile, GSM Mobile, Internet,

Broadband, Carrier Service, MPLS-VPN, VSAT & VoIP services. In

the existing system, interconnect calls were monitored by the

Points of Interconnect (POI); it also was used to detect call

violations, and for claiming the prescribed higher rates from

operators. This system was not efficient, resulting in delayed

revenue realisation & leakage of revenue.

HCL implemented Inter Operator Billing and Accounting System

(IOBAS), which is a Call Data Record (CDR) based computerised

billing platform that transformed its MCU based billing to a CDR-

based billing system.

Sector:

Customer:

Business Situation

HCL’s Solution

Telecom

One of the leading telecom service providers

in India.

From an infrastructure perspective, it connected SSAs and

exchanges across the country with four data centres. All of these

were clustered on a network to achieve a high availability

configuration. From an application perspective, it is an end-to-end

integrated system providing order booking, customer handling,

provisioning, installation, billing, payment collection & IVRS

services. From an infrastructure maintenance perspective the

hardware, software and network was monitored and maintained

to deliver the defined SLAs.

System consolidation, resulting in reduction of O&M cost

Online mediation of CDRs, eliminating the need for bill data

transportation and fraud on this account

Proper accounting of payments & receivables for better

financial management

Supports different tariffs, different billing cycles and different

discounting schemes for different categories of subscribers

Enabled Pre-paid and Post-paid billing integration

Host of online services, online query and prompt customer

response

Key Benefits

�

�

�

�

�

�


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40


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we offer

18


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tomorrow 38



The Regional Rural Banks and Co-op Banks in India have contributed in a major way to the rural

development of the country. Turnkey solutions help a Co-op Bank to lower the total cost of

operations and deliver prompt & efficient services to its customers. The Co-operative Banking

vertical is a focus area for HCL within its BFSI practise. We have a host of offerings including:

�HCL BancMate Core Banking Solutions (CBS) �Bilingual Software Application

�HO Records Collaboration �Inter-Bank Reconciliation

�Documentation Solutions �Retail Lending Solutions

�Audit & Credit Trail Solutions �MIS Reporting Solutions

�Financial Inclusion

2. BFSI

Our portfolio of solutions to the Banking, Financial Services and Insurance (BFSI) sector

includes infrastructure components, software products and professional services.

HCL is the preferred partner to many of the major banks and insurance companies. We

provide a range of solutions including MIS BI & Data Warehousing, Compliance Solutions,

Mobile Banking, ATM & Self-Service Solutions, MICR and Cheque Transaction, Core

Insurance Applications Payment Hub & Financial Inclusion Solutions. These solutions are

based on a flexible component-based architecture.

3. BFSI Co-op

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Banking made easy

The bank was faced with the prospect of increased competition from new private and public sector banks. It also faced the challenge of linking all of its branch operations into a cohesive entity to better serve its customers.

The bank chose BancMate CBS from HCL to run its branch banking operations on the Microsoft Windows Server 2003 and Microsoft SQL Server 2005 database.

HCL “BancMate” CBS is an innovative solution focused on the Indian Banking Industry. It is a web-based bilingual Core Banking Solution that communicates with users and account holders in their local language and meets all requirements of the mandatory Official Languages Act.

It incorporates security features with access rights defined for every user. BancMate CBS is platform and database independent, and is built on 3-tier web architecture with scalable technology and robust functionality.

1. Easy to ImplementThe implementation process is simple, fast and user friendly. This made it one of the fastest software rollouts for the bank.

2. User FriendlyThe entire retail banking process is covered in just two screens in BancMate. This made it very easy for the bank employees to adopt and

use the new technology.

3. Easy to Troubleshoot The ease with which configuration could be done meant that the bank was able to get the infrastructure up and running very fast, even in

its far flung remote branches.

4. Bilingual Application SoftwareBancMate gave the bank the ability to maintain the database in Hindi and English, as required. The multilingual solution helped the bank

maintain better relationships with its retail and rural customers. By providing bank statements in the local language, the bank was able to

communicate with customers in their preferred language, thus removing communication gaps.

Sector:

Customer:

Business Situation:

HCL’s Solution:

Key Benefits:

Banking (BFSI)

A leading State Co-operative Bank which is amongst the fastest growing banks in India having more than Rs. 2,400 Crores of deposits; it has 173 branches and extension counters spread throughout the state.


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Empowering the nation: e-effort

to empower the common man

1. No method to stop/check multiple enrollment of same

person in the system

2. Difficult to monitor employment levels

3. Impossible to keep check on proxy workers

4. Ensure that payment reaches the rightful beneficiaries

5. Authentic manual maintenance of muster roll at each

jobsite

6. Co-ordination between poorly connected jobsites, Gram

Panchayat and block offices by the programming officer

To overcome these challenges, HCL Infosystems offered a

complete solution including e-Job card (smart card) to the

workers at worksite & a financial inclusion solution framework

to ensure that payment reaches the right beneficiaries. HCL has

Sector:

Customer:

NREGA challenges:

HCL's Solution:

e-Governance

A district in Uttar Pradesh

also developed a special kit called “HCL Finmate” for deployment

in rural environments.

HCL's e-Job card contains:

Demographic & biometric details of all the family members

willing to do unskilled work

Attendance record of the worker

Online tracker for number of days worked

Records of wages - accrued and disbursed

The solution captures the attendance of each worker through

handheld terminals (HHT) at the worksite only. Linked via GSM or

internet connectivity, the data is transferred to the Gram

Panchayat or block office. The HHT can be further used for

dispersal of wages through financial inclusion solution.

The implementation of the e-Job card reduced the multiple &

duplicate enrollments significantly. With the help of HHT it

became easy to capture regular attendance at the worksite and

helped to monitor proxy workers. Through the automated

financial inclusion solution, it was ensured that the money reached

its intended beneficiaries.

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Key Benefits:

HCL's e-Governance practise provides technology solutions to government departments across the country. HCL's e-Governance

vertical is working in accordance with the National e-Governance Plan's (NeGP) vision to make all Government services accessible to the

common man in his locality.

HCL offerings in e-Governance projects span across State and Central Government MMPs (Mission Mode Projects) and include:

�Municipal Corporation Automation �Electronic District Solutions

�Property Registration �State Data Centres

�State-Wide Area Networks �Electronic Procurement

�Police Force Automation Solutions �Smart Card Projects like NREGA, RSBY, UID program etc.

4. e-Governance

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Going ahead with HCL's tradition of bringing global best practises

and customised technology solutions for the Indian market, our

Homeland Security solutions include Security & Surveillance,

Emergency Response Systems, Baggage Screening, Explosives

Detection, Fire Safety, Command & Control Centres, Vehicle

Tracking Systems and more. Our solutions offer:

�A proactive approach for ensuring public safety and security in the state

�Enablement of Intelligent Surveillance Systems that continuously monitor sensitive zones & high footfall areas

�Connectivity and communication between authorities, districts/zones and Command & Control Centres

Realising the growing importance and need for SI solutions in the

defence sector of the country, HCL has ventured into this vital

segment with some key offerings. HCL's solution offerings include :

�Fully Integrated Command & Control Centres

�Security and Surveillance

�Defence Offsets Manufacturing

�End-to-End Data-Centre Operations

�Data, Voice, Video IP Network

�Development and Integration of Battlefield Management and

Tactical Communication Networks

5. Defence

6. Homeland Security


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Powered to grow

1. To automate all the processes at Sub Division level

2. To reduce the technical & commercial losses

3. To provide better consumer management services

4. To bring transactional effectiveness & transparency in the

overall system

5. To develop authentic MIS for top management for

strategic decisions

HCL implemented the complete IT package for the state

electricity board including computerised billing & energy

accounting which involved computerisation of Sub Division

offices at the circle level, along with setting up of the Data Centre

& Customer Care Centres. The IT package consisted of nine

different modules:-

1. Pre Billing 2. Billing

3. Post Billing 4. Legal & Vigilance Activities

5. Store Management 6. Web-based MIS

7. Customer Care cum 8. Energy Accounting/Auditing

Call Centre 9. Electrical Network Management

Sector:

Customer:

Business Challenges:

HCL' :

Power

Large State Electricity Board.

Solution

Billing requirements of the client were handled by the Billing

Module, the Electrical Network Management & Energy

Accounting through the ENMS (Electrical Network Management

Module) Package and all other modules by the Subdivision

Automation System Software. ENMS package running at the Sub

Division Servers has been integrated with the GIS software at a

data base level.

Web-based MIS application was developed for Division, Circle,

CE Offices and Head Office for integrated MIS generation &

monitoring purposes. HCL has also provided the infrastructure

with respect to the IT hardware and system software as required.

HCL also provided user training to the client employees.

The solution improved processes, reduced T&D losses,

provided better consumer satisfaction through the centralised

call centre that handled the various complaints and grievances of

consumers. Consumer facilities were provided on the Client's

websites to view his/her bill accounts, make payments or lodge a

complaint. Further, the top management of the electricity board

can now generate & view relevant operational & MIS reports.

Key Benefits:

7. Power

Integrated Energy Management is the need of the hour if India is to

meet its energy demands in the growth trajectory that it has laid

for itself. HCL's focus in this sector encompasses specialised

solutions in the areas of:

�Field Automation

�ERP Solution

�Advanced Metering Infrastructure

�Integrated Energy Management

�Substation Setup/Distribution Automation

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World-class infrastructure is the key to a globally competitive economy. We offer a range of technology solutions for automating infrastructure projects for Airports, Highways, Ports and MRTS (Mass Rapid Transport System).

Airport segment

�FIDS/EPOS

�CUTE/CUSS Solutions

�Baggage Handling and Screening

�Cargo Management Solutions ATC/ATM Solutions

�ATS Automation Systems

�Energy Management Solutions

Highway segment

�Toll Collection System

�Highway Traffic Management Systems

�Intelligent Traffic System (ITS)

�Integrated Check-Post Solutions

MRTS segment

�Automatic Fare Collection

�Automatic Ticket Vending Machines

�Communication System of Metro Rail with focus on following sub system

�CCTV Surveillance

�Clock System

�EPABX

�Data Transmission Systems

�Passenger Information System

�IT and Network Integration

�Automated Car Parking and Parking Management

Ports segment

�Vessel Traffic Management System

�Port Management Information System

�Cargo/Container Scanner

�Integrated Port Security System

8. Infrastructure


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9. Railways

The Indian Railways, the world's largest railway network, has

entered an era of modernisation by adopting the latest in

technology. HCL has been associated with Indian Railways for

over three decades and has developed a range of customised

products & solutions for this sector. HCL's offerings include:

�e-Procurement Solutions

�Security & Surveillance Solutions

�Networking Connectivity Solutions

�Digital Signage - LED Displays

�IT Infrastructure - Data-Centres, Thin Clients

�Automatic Ticket Vending Machines (ATVMs)

�Energy Management Solutions

HCL pioneered the implementation of the Automatic Ticket

Vending Machines (ATVM) across the country, making tickets

easily available to the passengers without the need to wait in

long queues.

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Media Asset Management & Archiving

1. Managing media assets on magnetic tapes

2. To enable easy retrieval of content by authorised team

members

3. To search, restore, and browse archived assets from a

single interface

HCL integrated & implemented an enterprise-class turnkey

Media Asset Management (MAM) solution. A first-of-its-kind

project in India, the media assets are collected and stored in a

digital format with the highest resolution and fidelity

representation, enabling broadcaster to incorporate multiple

formats, metadata models and workflows including news, sports,

Sector:

Customer:


HCL's :

Media & Entertainment

National Broadcaster in India with Pan-India presence.

Solution

programs, VOD, archives in SD and HD under one unified

corporate system. This powerful solution empowered users to

search and browse from a web-based interface, and then instantly

view the rich media whether it is video, audio or stills & use it for

broadcasting. Our solution framework supports a wide variety of

formats and wrappers, and its back-office engine makes media

management (trascoding, multisite exchanges, transfers to

different storage devices, including tape libraries) seamless &

easy.

Drastically optimised the way assets are shared and used

gain time on media exchange between production

systems

Real contextual metadata available for a better asset

referencing

Improved interoperability with broadcast, production and

business systems

Prevented loss of metadata due to subsystem interoperability

Key Benefits:

�

�

�

�

�

Helped

HCL caters to all aspects of the Media & Entertainment segment

with its innovative technology solutions. HCL has deployed several

end-to-end solutions including:

�TV Broadcasting & TV Channel Infrastructure including the

complete work flow: from acquisition, post-production

automation to archiving and transmission solutions

�FM Radio Broadcasting

�Commercial FM Radio Stations and Community Radio Stations

�Satellite TV Systems

�Digital Head-End Systems for MSOs for the implementation of

Conditional Access Systems

10. Media & Entertainment


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Towards a healthy nation

1. Challenge of linking different departments (core services,

support services & back office) into a cohesive entity

2. Need of streamlining all operations to single interface

3. Integrating new medical services into the system

4. Need of Decision Support System for hospital staff

HCL provided a turnkey end-to-end solution that included

implementation of HMIS (Hospital Management Information

System); Supply, Installation & Configuration of Servers, Storage

Back-up Solutions and Networking Solutions. The workflow

enabled solution from HCL was platform-independent, which

Sector:

Customer:


HCL's :

Healthcare

A prominent hospital

Solution

made the entire integration process very simple.

ASTM - Interfaces for Lab Equipments

DICOM - Viewer for DICOM images

HL7 - Capable of messaging and communication with HL7 compliant systems

ICD - 10 - Smart Controls for ICD coding of diagnosis details in Clinical Informatics

BCH - Smart Controls for BCH coding of diagnosis details

This browser-based, scalable & modular technology solution, with its GUI-based interface, enabled the hospital to meet the requirement of connectivity and also ensured effective management of the hospital's operations through central management of business rules. It helped the hospital to reduce the costs of administrative and clinical transactions, and at the same time, provide better healthcare service to their patients.

The HCL HMIS Stack includes:

�

�

�

�

�

Key Benefits:

11. HealthcareA reliable, swift, real time health data collection system backed by proper

infrastructure is the key to address quality healthcare delivery systems. Facilitating

hospital modernisation is a major thrust area for HCL, which focuses on:

�Hospital Management Information Systems

�Picture Archival and Communication System (PACS)

�Laboratory Information Systems (LIS)

�Radiology Information System (RIS)

�Medical Records Maintenance Solution

�Telemedicine Solutions

�Remote ICU Monitoring System

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Outsourcing

HCL has deployed its integrated e-Governance solution built on the SOA platform in a hosted model in one of the leading progressive

Municipal Corporations. This will integrate all the citizen-centric services to be delivered from one window across a spread of 200 Sq Km.

It is a transaction-based model for an urban local body, automating their complete citizen interactions while managing costs.

HCL built the complete infrastructure including Data-Centres, deployed applications and staffed the Citizen Services Counters for the

next 10 years.

12. EducationHCL Infosystems is a leading Systems Integrator providing end-

to-end turnkey advanced education solutions to schools,

institutions and universities across the country in the 2

government and private sector. As part of HCL E (Education

Everywhere) initiative, we have designed HCL DigiSchool and

HCL DigiCampus for schools and colleges. HCL's DigiSchool

solutions are designed and customised as per Indian school

curriculum including all K12 boards.

HCL DigiSchool offers students an opportunity to learn

according to the curriculum and improve their IT competency.

The key feature that this solution offers is the digital multimedia

asset library, covering all major

aspects in K12 category. HCL's

DigiSchool also offers the School Management Software

that fits the unique needs of the departments of the schoo,l

thus improving overall functioning and efficiency of the

system.

HCL DigiCampus offers a wide range of solutions keeping

in mind the requirements of large campus and universities.

Key offerings include Campus Infrastructure Solution,

University Resource Planning, Online Distance Learning/

e-Learning Programme and Tele Education.

13. Retail

HCL Retail Infrastructure and Point of Sale (POS) Solutions

provide end-to-end business IT enablement in a complete

customised form. We believe each business has unique needs

and thus we consult, plan and design the Retail IT solution with

our customers before we manufacture it at our state-of-the-art,

ISO 9001 and ISO14001 certified plant at Puducherry.

Key Solution Areas of our SI Retail are:-

�Retail Stores Front-End Solution

�Retail Store Back-End Solution

�Warehouse Automation Solution

�Logistics Automation Solution

�Connectivity Solution

�CRM Solution

�Call Centre and Process Outsourcing Solution

�Automatic Milk Co-operative Automation Solution

�Mobility Solution

�Rural Products and Solution


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HCL Security Ltd.

HCL Security Ltd., a subsidiary of HCL Infosystems Ltd., offers end-to-end integrated

solutions in the Security & Surveillance domain leveraging world-class technology

alliances. The Company has high level expertise in providing seamlessly integrated

global technology solutions that ensure the safety & security of your infrastructure.

The Company's wide range of security and surveillance solutions to customers comprise Command & Control Centres, CCTV Surveillance,

Video Analytics, Access Control Systems, Under Vehicle Surveillance, Baggage Screeners, Explosive Detectors, Cargo Screeners, Metal Detectors,

Millimeter Wave Man Portals, Perimeter Intrusion Detection, Aerial Surveillance Systems, Fire Detection & Suppression, Building Management

Solutions and Access Barriers.


With state-of-the-art Command & Control Centres active 24 x 7 & managing a hybrid mix of PTZ, Fixed, Day Night cameras that totalled more than 200 in the holy premises, HCL has added yet another feather in its cap

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Challenge:

Business Situation:

An ancient and sacred temple located in the hilly terrains of India.

The temple is one of the most visited places of worship in the

country attracting more than 1,000 pilgrims daily. During peak

seasons, close to 10,000 people scale the temple area for worship,

posing the biggest challenge for the officials of managing crowds

and deterring related threats. The temple's walls and pavements

were sculpted with sacred inscriptions that framed the heritage of

the temple. Hence, retaining aesthetics of the temple post

implementation of solutions was a major consideration. To add to

this challenge, darkness in the public areas was also of grave

concern. The interiors of the temples were not only dark for

normal cameras to capture activities, but also humid and hot,

making it difficult for most cameras to operate. Multitude of

illuminated spaces at the temple with numerous bright spots

adjacent to dimly-lit areas made it a difficult task to design an

effective surveillance solution.

HCL, with its expertise, designed one of its most advanced surveillance solutions that greatly enhanced the monitoring aspects in the temple. HCL's specialised solution experts designed a state-of-the-art architecture that not only offered the required surveillance aspects for the officials but also maintained the heritage & looks of the shrine by synchronizing the aesthetics of the solutions with that of the holy shrine. Special attention was paid to ensure that the disparity in illumination was overcome by careful selection of cameras & camera spots. The view in the Command & Control Centre had no bright spots or dark spots. Every activity was clearly visible & Video Analytics were very effective.

HCL Security Ltd.'s Solution:

Providing security solutions for a religious spot

Key benefits to the customer:

�

�

�

�

�

�

�

HCL conducted a Risk Assessment study based on the inputs given by the authorities of the temple before framing the architecture of the surveillance solution. Crucial spots for surveillance were strategically chosen & a state-of-the-art solution was designed in such a way that it balanced cost & effectiveness

The surveillance project was executed in two phases. In the first phase, surveillance solutions were implemented in the temple's queue complex to monitor the queue that started from the outer premises to the inner sanctum & back to the outer premises

Advanced choice of cameras & cabling techniques mitigated the effect of heat & humidity & offered the best of results

HCL ensured that not even a single hole was drilled in the sanctum sanctorum to preserve the heritage of the holy shrine. This earned HCL great appreciation by temple officials

Other critical locations with strategic importance were also covered in phase 1. In phase II, state-of-the-art Command & Control Centres were built to remotely monitor the activities in the holy shrine

IP-based Remote Surveillance, which was linked with advanced Crowd Management module, helped authorities manage the crowd very effectively & minimise mishaps and stampedes. Events were recorded from all of these surveillance locations

The Command & Control Centres had the facility to review an earlier event at any given point of time from the recorded media


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VPN & Managed Networking Services


Customer:

Business Situation:

One of the country's leading engineering firms.

The firm has a network of offices in 29 cities and three manufacturing facilities at remote locations. For its remote locations, it faced a situation wherein no major ISPs were able to provide a network solution and, in fact, backed off in the initial stage. Hence, the requirement was to provide a turnkey solution by offering a single trusted Networking Service Solution for end-to-end WAN VPN Infrastructure, and also to host and support applications at the HCL Infinet Data-Centre.

Connectivity made easy

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HCL Infinet Ltd. is the Networking

Services arm of the HCL Group. The

Company holds an all India license to

operate as a Class “A” ISP, ITSP and NLD

service provider. Our ISP/NLD

operations are carried out through a

state-of-the-art IP/MPLS network

infrastructure that reaches out across

the country. We provide Data, Voice and

Video services, along with Internet

bandwidth services, and also offer a

complete range of Managed Network

services to enterprises across India.

HCL Infinet Ltd.


Key benefits to the customer:

�

�

�

�

�

Migration from Frame Relay and ISDN to MPLS VPN, thus making customer's operations secure and faster

Provided connectivity at their remote location, where no other ISPs was feasible

Migration of their Servers and Routers and Security Equipment to HCL Tier3++ Data-Centre

Provided the right hardware for efficient operations

Facilitated migration to Opex model and reduced customer's operational cost

HCL Infinet's Solution:

The biggest challenge confronting HCL was that of migrating all 29 locations from ISDN and Frame Relay Circuit to MPLS VPN. After conducting a feasibility study, HCL Infinet provided a 'last mile media and backup' solution for each location. Different bandwidth and local loop solutions were then configured for different customer divisions, as specified by their Quality of Service (QoS) requirement, comprising leased line and wireless broadband. Primary link was provided on leased line on certain locations and secondary link was provided on RF or ISDN. In some of the locales, RF was provided as primary link based on the feasibility of the area. In remote locations, a unique 'mix and match combination' of RF and leased line was provided as part of the solution.

On the Data-Centre solutions front, co-location services formed a major part of the overall solution proposed. HCL co-located a total of 48 servers at one of its Tier3++ Data-Centres which includes Baan Server, SAP Server and Production Server. Also, HCL has facilitated provision for efficient back-up services, including daily log, Baan DB on single DLT, daily full Informix data, monthly OS, Informix, Baan and SFA application.


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Integrating the future through people power

At HCL, Human Resource is considered amongst the Company’s most precious assets, which is why we have laid special emphasis on every aspect that helps in the constant growth of our 5921 employees…

HCL’s HR is directly aligned to its organisational and business

strategy. Innovative practises, policies, systems and processes enable

us to engage our people at all times and ensure their empowerment

through a wide range of internal People Development Processes.

Performance-linked incentives and regular training programmes

ensure a low attrition rate among our employees, the majority of

whom are spread across the length and breadth of the country

including those based in remote locations.

An intellectually-stimulating environment, with Fun@Work as its

nucleus and designed to enable our people to ‘Grow, Learn and Own’

at every step of their evolution is a key driver of the Company’s

growth.

As pioneers for ESOPs since 1980s, HCL has evolved a system of

profit-sharing with the employees that act as one of the biggest

incentives to their performance, which is also regularly recognised

and rewarded.

A learning organisation that encourages entrepreneurship and

demands performance management of the highest level sums up the

HR philosophy of HCL, which continuously strives to innovate new

principles and programmes to improve its HR culture.

HCL’s People Power is driven by a variety of stimulating factors,

which include:

�Opportunity to work on different technologies with multi

location exposure & latest technology

�80% of the top Management have joined straight from the campus

�Opportunities to move from technical to functional to general

management roles

�Housing & asset building schemes for employees

�Involvement of employees in all decision-making concerning

their welfare


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The Company has introduced several new programmes aimed at HR

development:

�New process of with weights for

KRA and also separate measurement of enablers

� - Stepping Stones

- whereby individuals undergo one-year intensive development

program followed by impartial assessment for key positions

� - a pioneering and unique concept

in the industry where HR follows the model of relationship

management for internal customers

performance management

New Career Development Programme

HR Relationship Managers

� - Coffee Connects, where employees meet

the Chairman & Co-Founder for coffee and new ideas are

brewed over hot coffee

� - From post-its to team dinners, everyday personal

recognitions provide a surge in enthusiasm through peer

recognition

� - An Internet platform where alumni can

register themselves and participate in events to stay connected

with HCL

Ajai-Ke-Saath

Applause

Alumni Connect

Going ahead, the Company plans to strive continuously to further

strengthen its HR systems to align them even more intricately with

the ever-changing needs of the customers.



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Integrating ourselves with a greener tomorrow

A tomorrow that is safe for our children

and the generations to follow. A

tomorrow that is free of all hazardous

wastes. That is the tomorrow with which

we, at HCL, are always aspiring to

integrate through a variety of

programmes and ‘Go Green’ initiatives.


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At HCL, we are committed to continually improve the conservation

of natural resources, ensure minimisation of waste & pollutants and

comply with applicable legal, regulatory and other requirements

relevant to our products, processes and environment.

is one of our biggest initiatives as part of our drive for

a greener tomorrow and an endeavour to protect the environment,

health and safety of all our stakeholders. Under HCL ecoSafe policy,

energy conservation has been a key area of work to reduce power

consumption in products, while employing measures in manufacturing

of products to minimise energy consumption. All HCL products

have been incorporated with Green PC features and ACPI mode for

power saving.

HCL ecoSafe

In line with our focus on environment protection, HCL’s

manufacturing facilities practise various measures to reduce power

consumption by using natural light during daytime, installing different

capacity DG sets that consume optimum amount of diesel as per

required load.

We shall remain committed in our focus towards environment

protection and sustainability, moving ahead.

is an initiative taken by the Company

to dispose of any e-waste in a 100% environment friendly manner. In

order to facilitate this, we have engaged all our HCL Touch centres to

collect any e-waste the customer wishes to dispose off.

HCL Green Bag Campaign

HCL’s Go Green initiatives include:

1

2

3

4

5

Drive for energy conservation

Integration of environment management

processes in manufacturing facilities

Best Assured Campaign

Green belt creation

HCL’s Green Bag Campaign



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Awards & accolades


Strongly vindicating the strengths of our

business model and the successful focus

of our strategy, HCL has been the proud

recipient of some of the industry’s top

awards and recognitions through the

years.

Among the major awards and accolades that came HCL’s way during

2008-09 were:

�

among the IT companies in India

�Gold Award in “IT & Automation Hardware” category by Frost &

Sullivan in India Manufacturing Excellence Award (IMEA 2008)

�Awarded the “Gold Star” rating for customer satisfaction

excellence in the CISCO PAL Survey

�Ranked No.1 IT services company as per DQ CSA 2009

�Dun & Bradstreet Rolta Corporate Award 2008 for being leader

in Computer Hardware & Peripherals category

�Best Desktop PC Category award by Computer Active

�Emerald Award for best all-round performance from Infocus

�Platinum Certificate of Excellence award from HDFC Standard

Life Insurance Co. Ltd. in appreciation of its contribution &

efforts towards the continued success of HDFC SLI

Ranked No. 1 in the DQ-IDC Best Employer Survey 2009,

Other top-level recognitions awarded to the Company included:

�Upgradation of Quality Management System ISO 9001: 2000 to

ISO 9001: 2008 standards

�Ranked amongst the top three Best Companies to Work for

across industry segments by Business Today - January, 2009

In a strong endorsement of his visionary strengths, the

Company’s Founder Chairman & CEO, Mr. Ajai Chowdhry

was felicitated by Times Ascent Asia Pacific HR Congress

with the “CEO with HR orientation” Award during the

Global HR Excellence Awards 2008-09. He was also ranked

third in the Power List of 75 Most Powerful Brand Builders

of India and has been adjudged amongst ‘India Inc’s Most

Powerful CEOs’ by The Economic Times.

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Concept, research & design by WYATT ([email protected])

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