COMPANY PROFILE 2017INTEGRITY • HONESTY • TRUST • ACCOUNTABILITY • TRANSPARENCY

INDEX

1

About Us...2

Mission Statement, Vision & Values...3

Mobile• Mobile Services...4• Mobile Repairs...5• Board Level Repairs & Salvage services...6• B2B Services...7• Mobile Spare Sales & Online Sales...8

Products• Lexmark...9• Printers & Laptop Spare Parts...10• Desktop PC / Workstation &

Enterprise Solution Spare Parts...11• Tablet & Smart Phone Spare Parts

/Projector Lamp...12• Consumables...13• Katun...13• Fullmark...14

ServicesRepairs, Refurbishing & Board Level Repairs...15

Social Economic Development...16

Company Information...17

In 2002 NuEra was established focusing on printer repairs however a natural progression took place with NuEra stocking, sourcing and supplying printer spare parts by 2004 and all other IT related spare parts by 2012.

The birth of NuEra came from recognizing that there was still a demand in the market for a competitive spare part supplier whom was customer focused and had a good understanding and knowledge of the refurbished sub-assembly industry. Many companies were involved in the refurbishing industry however nobody was refurbishing to the OEM standard!

Initially NuEra only stocked printer parts but as the NuEra name grew, being recognised as a company that met or exceeded the customers expectation, the demand for all IT related spare parts led NuEra into stocking various brands of spare parts for server’s, notebooks, PC’s, tablets and smart phones.

Having created a name in the market place NuEra was appointed the Lexmark Authorised Parts Distributor for English Speaking Africa towards the end of 2014 and also added the Katun (compatible toners) and Fullmark (ribbons) badges!

ABOUT US

2

MISSION STATEMENT

VISION STATEMENT

VALUES

INTEGRITY IS whAt wE StAnD for!

HONESTY IS whAt YoU CAn EXPECt!

TRUST IS whAt wE wIll EArn froM YoU!

ACCOUNTABILITY IS whAt YoU wIll fInD!

TRANSPARENCY IS whAt YoU’ll SEE!

3

thE fUlfIlMEntS of It SPArE PArtS, ConSUMAblES AnD rEPAIrS wrAPPED In An UnforgEttAblE SAlES EXPErIEnCE.

nUErA StrIVES to AlwAYS bE thE PrEfErrED SUPPlIEr of SPArE PArtS AnD onE StoP ShoP for All It MAIntEnAnCE CoMPAnIES ACroSS SoUthErn AfrICA. EStAblIShIng kEY rElAtIonShIPS wIth CUStoMErS AnD SUPPlIErS, EnAblIng nUErA to PoSItIon ItSElf AS An IntEgrAl PArt of thE SUPPlY ChAIn!

trADItIonAl CorE VAlUES of IntEgrItY, honEStY, trUSt, ACCoUntAbIlItY AnD trAnSPArEnCY forM thE bASIS on whICh nUErA ConDUCtS bUSInESS AnD forMS thE EthoS of thE CoMPAnY! SErVIng EVErY CUStoMEr wIth EnthUSIASM AnD EXCEllEnCE IS whAt wE StrIVE for. lIVIng UP to thE olD ADDItIVE “CUStoMEr IS kIng”!

nuEra mobile services provided:• Mobile Repairs• Board Level Repairs ( Components )• Salvage Services• Corporate Business To Business Offerings• Mobile Spares Sales• Online Sales

MOBILE SERVICES

4

• Repairs-offering our customers a “value add service”, they can send us their over flow repairs, supporting them to meet their SLA’s.

• The repair offering is across all makes and models and is for: - Printers - Notebooks - Smartphones - Tablets

• NuEra’s school rewards program enables schools to earn money by facilitating in their students and parents sending their tablet and smart phone’s in for repairs.

MOBILE REPAIRS

5

NuEra is one of the few companies left in South Africa that has the skills to do board level repairs down to component level and has state of the art equipment enabling it to do bgA replacements.

Some Examples Of The Board Level Repairs Done Are: 1. System Boards – Printers / Laptops2. Power Supplies – Printers3. Mobile Devices

COMING SOON!

BOARD LEVEL REPAIRS

SALVAGE SERVICES

6

Corporate business to business Services• Discounted Rates• Wavered Express ( All Repairs Are Done With 24 Hours)• Pick Up & Drop Off Services ( Driver Fully Equip To Assess Basics Testing)• High Quality Stock• Payment Options• Designated Contact People• Constant Communication• Diagnostic Reports• Strict Quality & Control Measures To Ensure Efficiency• Loan Unit Provided Should The Repair Longer That 48 Hours

B2B SERVICES

7

• Tablet & smart phone spare parts• With the emphasis on “mobility” the it industry is moving more towards hand held device with

a lot more business executives making use of smart phones and tablets in order to transact.• Taking note of this shift NuEra has included in its offering, spare parts for all makes and

models of tablet and smart phones.• Nuera currently stocks & sources spare parts for:

Tablets - Apple, Samsung, Lenovo, Toshiba, Asus, Sony, Nokia, Nexus Smart phones - Apple, Samsung, Blackberry, Htc, Nokia Projector Lamps

• NuEra offers original and compatible projector lamps for all makes and models. Our offering includes oem lamps in a generic housing which gives a further cost saving

MOBILE SPARE SALES

ONLINE SALES

8

COMING SOON!

At the end of 2014 NuEra was appointed the Authorised Parts Distributor for English speaking Africa, strengthening its position as a key player in the IT Industry in South Africa and Africa. Since 1991, Lexmark has been a recognized and lauded leader in imaging and output solutions that help people and organizations improve process and reduce their costs.

NuEra now supports the Lexmark strategy on the back end by giving their partners and customers peace of mind when it comes to ConSumAbLE mAintEnAnCE SPArES and out oF WArrAnty PArtS.

PRODUCTS lexmark

9

Printer PartsSince NuEra’s inception into the market in 2002 the name has always been synonymous with printer parts supply, especially on HP and Lexmark. As the NuEra name grew, being recognised as a company that delivered on customer service, the obvious transition took place with NuEra now stocking and supplying Canon, Brother, OKI, Epson, Seikosha and Tally printer parts.

NuEra’s aggressive pricing and stock availability on high demand HP retail packaged consumable maintenance products, gives NuEra the competitive edge in the market place!e.g. Maintenance Kits, Transfer Kits, Fuser Kits, ADF Maintenance Kits, Toner Collection Units

laptop PartsAs most people are working on laptops now days the demand for these spares across all makes and models are in high demand. NuEra stocks AC Adapters, Batteries, Hard Drives, Memory, Keyboards and LCD Displays for Lenovo, HP and Dell and also carry a wide range of stock, of common failure parts.

With NuEra’s global network of suppliers we are able to source any other make and model spare part you might need.

10

PRODUCTS

11

Desktop PC / workstation Spare PartsNuEra still stocks and supplies spare parts for Desktop PC’s & Workstations, namely:Memory, Hard Drives, System Boards, Processors, Power Supplies, Keyboards, Fans, Graphics Cards... Across all makes and models.

Enterprise Spare PartsEnterprise Solutions is a growing division World Wide with the emergence of Cloud Computing and the need for Data centres. In this category fall “Server Parts” which NuEra stocks for HP, IBM and Dell.

Fast moving items sold are:HDD / Hot Plug HDD / SSD, Memory, Tape Drives, Smart Array Controllers, Backplane Boards, System Boards,Processors, Fans (Heat Sink), Power Supplies

A lot of companies still have a demand for Legacy Spare Parts when it comes to Server’s which NuEra still stocks and if necessary is able to source a long with any other brand and model of server spares needed.

PRODUCTS

tablet & Smart Phone Spare PartsWith the emphasis on “Mobility” the IT Industry is moving more towards hand held device with a lot more business executives making use of Smart Phones and Tablets in order to transact.

Taking note of this shift NuEra has included in its offering, spare parts for all makes and models of Tablet and Smart Phones.

NuEra currently stocks & sources spare parts for:tablets - Apple, Samsung, Lenovo, Toshiba, Asus, Sony, Nokia, NexusSmart Phones - Apple, Samsung, Blackberry, HTC, Sony Ericsson, Nokia

Projector LampsNuEra offers original and compatible projector lamps for all makes and models.Our offering includes OEM lamps in a generic housing which gives a further cost saving.

12

PRODUCTS

ConsumablesIn today’s economic climate companies are always looking at ways to better manage procurement spending but still get value for money.

As an authorised distributor for Katun and Fullmark, which are reputable compatible products, NuEra supports companies in getting a great return on their investment!

katunFor over three decades, Katun has been one of the world’s leading providers of OEM-compatible imaging supplies for copiers, printers and MFP’s. Their product development process includes product analysis, comprehensive lab evaluation, field testing and ongoing product support.

Katun’s complete line of high-quality new-build and re-manufactured laser printer and copier cartridges are available for various models of:• HP • Toshiba • Canon • Okidata • Kyocera Mita • Epson • Samsung • Ricoh • Konica Minolta • OCE • Brother • Panasonic • Sharp…to name but a few.

Part of the Katun offering is also Service Accessories which include:• Vacuums • Tools • Electronics • Cleaning Supplies • Lubricants & Adhesives • Personal Care & Safety

13

PRODUCTS

fullmarkFullmark was established in 1966 as a biro pen manufacturer. Recognising the vast potential opportunities in the personal computer market, Fullmark decided to make its foray into the Information Technology industry in the late 1970’s, to be the leading manufacturer in printer and type writer ribbons.

The name NuEra is synonymous with quality brands and hence the partnership with Fullmark as a distributor of their Dot-matrix Printer Ribbons in South Africa.

Fullmark make compatible Dot-matrix Printer Ribbons for:• Brother • C-Itoh • Canon • Citizen • Epson • Fujitsu • HP • IBM • Lexmark • Mannesmann Tally • OKI • Samsung • Seikosha • Sharp ….and many other smaller brands.

14

PRODUCTS

repairsOffering our customers a “value add service”, they can send us their over flow repairs, supporting them to meet their SLA’s. The repair offering is across all makes and models and is for:• Printers • Notebooks • Smartphones • Tablets

NuEra’s School Rewards Program enables schools to earn money by facilitating in their students and parents sending their Tablet and Smart Phone’s in for repairs.

refurbishing Many companies are involved in the refurbishing however not many are refurbishing to the OEM standard! In 2002 a gap in the market was noticed and the workshop was established refurbishing to this standard. One of the first companies to appreciate this service was Gijima whom procured their refurbished fusers for the ABSA contract from NuEra and reduced their consumption by 65%, effectively saving them lots of money! Since then many companies have attested to this quality and will only use the NuEra refurbished products.NuEra refurbishes across all makes and models:• Printers • Fuser units • Sub-Assemblies

board level repairsNuEra is one of the few companies left in South Africa that has the skills to do board level repairs down to component level and has state of the art equipment enabling it to do BGA replacements.

Some examples of the board level repairs done are:• System boards – Printers / Laptops • Power Supplies – Printers

15

SERVICES

SOCIAL ECONOMIC DEVELOPMENTnuEra takes its social responsibility very seriously and is actively involved in many social upliftment programs and encourages staff participation.Some of the initiatives nuEra have supported:

• Sacha Organisation Feeding Clothing and Education Schemes• Diepsloot School being a beneficiary of NuEra• Seeds of Africa Initiative• Compass

“it is always better to give than receive!”

16

To add NuEra as a contact,please scan the QR codewith your smart phoneusing a QR code scanner.

COMPANY INFORMATION

17

Business Address:Unit1 & 2 Northlands Production Park,Epsom Ave, Northriding,Randburg, 2125

Postal Address:PO Box 10627,Fourways East,2055

Tel: + 27 (0) 11 704-7009 Fax: +27 (0) 11 704-7029

Email: douglas@nuerasa.co.zaWebsite: www.nuerasa.co.za

VAT No: 4940198775

Company registration number: 2002/029640/23