company profile direct impact group beta 2.pages

© 2016 direct impact group ltd. All rights reserved. Visit us at www.direct-impact-group.com

in a disruptive environmentFacilitating Change

http://www.direct-impact-group.com


Genius is in the idea. Impact, however, comes from action.






4 About us

8 10 18 Our Team for Your Impact Our Approach Our Competencies



About us

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We facilitate change in civil society to succeed in a disruptive environment.

The direct impact group is an international consulting firm established in 2014 that specialises in working with organisations that engage in the development of the civil society sector.

Our interventions are designed to get to the heart of the issue and deliver clean, simple solutions. Simple solutions, because in a dynamic world where skill sets vary considerably only simplicity will get real and sustainable results.

We are committed to results that make a direct impact.

In a situation where a false start or a long learning curve in the execution of your strategy can determine success or failure, we ensure quick and sustainable results.

Our experienced team members have track records in the leadership of Civil Society Organisations and NGOs. They know from first hand experience what it means to turn strategic ideas into transformative results in advocacy, human rights and service delivery. Our consultants combine experience in the business sector with a track record of success at executive level for International Civil Society Organisations.

The direct impact group has a network in Europe, Australasia, India, South East Asia, North America, East Africa, and the Middle East.

Our approach is simple, effective and field-tested.



The direct impact group has offices in New Zealand, Germany and India and consultants across Australasia, Asia, Europe, East Africa and North America.

offices consultants

New Zealand

Australia

Thailand

India

Kenya

Switzerland

GermanyUnited Kingdom

Hongkong

USA

Philippines

Netherlands

Italy

Sri Lanka

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International Impact with an agile team

Ethiopia



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Change itself is Changing

Change has always happened. But over recent years change itself has changed. It has become faster, more fun-damental and more surprising. When these three elements come together, we experience disruption.

SurpriseSpeed Scope X =X Disruption

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These examples of change that impact international and national Civil Society Organisations (CSOs) in-clude planetary, political, technological and social disruptions, which dramatically change the role of CSOs as intermediaries:

• Impact of Climate Change

• Innovative Technology

• Shrinking Space for Civil Society

• Shift in Donor Expectations

• Higher Emphasis on Accountability

• Economic Shifts

• Security Issues

• Hyper Transparency

• Need for new Business Models

• Social Media

Some of these changes may already impact your work today, others may not impact in the immediate future. The disruptions may not affect all international CSOs equally, but they will occur. To date, most civil society organisations are not prepared to deal effectively with disruption.

We support you by facilitating change in times of disruption.

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Our ApproachWe look at your organisation as a system and not as a conglomerate of departments or functions to avoid the risk of focusing only on individual aspects of your work (Governance, Administration, Finances, Fundraising, Programme etc.).

Instead, we analyse the interdependencies across the entire organisation and potential synergies with the organisational structure that is already in place. We recommend we co-create together with your team a system view to get a holistic overview on actual issues as the basis for potential solutions. In a disruptive environment it is crucial to avoid blind spots.

Our field tested model, 360o impact™, is based on a system view and provides a comprehensive check list for every relevant segment of your work. As facilitators, we guide you through a process that includes all relevant aspects of your business. 360o impact™ is an assessment tool used to ask the right questions for your specific situation. The objective is to keep the thinking simple, structured, and to look at your issues from different perspectives to ensure that the result of your workforce analysis is supporting your strategy, but also grounded in today’s reality, considering all major implications across your departments.

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© 2016 direct impact group ltd. All rights reserved. Visit us at www.direct-impact-group.com 9

360o impactTM


© 2016 direct impact group ltd. All rights reserved. Visit us at www.direct-impact-group.com10

The direct impact group assists you in finding the answer to the following key questions:

strategy formulation

strategy implementation

accountability

operational improvement

Our Competencies

Where do we want to go? What do we want to be?

How can we get there? How can we change?

How can we gain trust into our work? How can we keep this trust?

How can we work smarter? How can we stay agile?


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Core Value Facilitation: We understand it is not about us

What is a Facilitation?Facilitation can be defined as “to ease a process". A facilitator plans, guides and documents the work of your team to ensure that the objectives are met effectively, with full participation, clear thinking, and buy-in from everyone who is involved. In many situations, and particularly in complex discussions, or those where people have different functions, interests and views, good facilitation makes the difference between success and failure. Our facilitators have a wide range of skills and tools, from team management, problem solving and decision making, to project planning and communications. We create the working space which is required for success and ensure that stakeholders become participants.

External Facilitation with Civil Society ExperienceTo facilitate a group process effectively, it is essential that the facilitator takes a neutral stance. It is important to step back from content and any personal views. Only in this way is space for effective collaboration created, which allows the team members to fully own the developed solution. Our job is to focus on the process. By “process" we mean the approach used to manage discussions, get the best from all participants, and bring the group work on measurable results. However, our experience is that a facilitator who understands the thinking, culture, and mindset of the client’s sector, can more effectively get a team productive.



Strategy is the framework of choices that determine the nature and direction of your organisation, cooperation or movement. To make these important decisions, you need quality information about internal and external trends, different perspectives and expectations, as well as a comprehensive process leading your strategy formulation team through key steps.

Facilitation We guide your team through the strategy formulation process to ensure that the strategy is developed effectively, with full participation, clear thinking, and considering different perspectives. In many situations, especially when people come together with different functions, cultures and views, good facilitation makes the difference between success and failure. Our facilitators have a wide range of tools, from Balanced Scorecard, Theory of Change, Blue Ocean and others, allowing you to choose those tools, which add highest value. We create the working space required for success and ensure that stakeholders become owners of your strategy.

Strategy Health Check We review your actual strategy against criteria which test the strategies’ solidity on decision parameters and assumptions. Is your strategy based on sound assumptions about developments and trends in your business environment, or does your actual strategy have blind spots regarding disruptive changes in the environment? How can you ensure that your strategy inspires your employees, but beyond this also serves across the organisation as a practical guide for priority setting in daily operations? Well, the first step is to review of the strategy. Do your strategy health check!

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Where do we want to go? What do we want to be?



Organisational Culture

“The world is changing and ICSOs will need to change too, which requires adapting their organisational cultures to become more responsive to new developments. If your organisational culture resists rather than embraces change, any strategy to navigate disruption will misfire.“

Burkard Gnärig, CEO of the International Civil Society Centre


Strategy implementation is THE hot topic for Chief Executives in civil society. Looking at the results, this conclusion comes as no surprise: It’s estimated that more than 60% of strategies are not successfully implemented. Over the years we have fine-tuned and field tested a portfolio of services to support you on the transformation of your strategy into blockbuster results.

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Implementation Planning We facilitate the development of your realistic and comprehensive strategy execution plan.

Our team supports the set up of a project g o v e r n a n c e , t h a t e s t a b l i s h e s a performance system, cul ture and structure needed for a successful strategy implementation.

Communication strategies ensure that the hearts and minds of your stakeholders buy into your vision.

Your strategy becomes a rally cry across the organisation!

Inclusive Development In any marginalised community the most marginalised person tends to be a girl child with disability.

Children are often relied upon to care for family members with a disability with many having to drop out of school.

How can your organisation ensure the inclusion of persons with disability in your programme?

Benefit from decades of experience on inclusive development.

Evaluation We have broad experience in analysing programs and services, and evaluating results, and can assist you with:

• External evaluation for grant funded projects

• Stakeholder perception development

• Formative and summative evaluation

• Data collection and analysis

• Strategy execution

How can we get there? How can we change?



Civil Society Organisations have a particular interest in demonstrating their accountability and transparency in view of the responsibilities towards program beneficiaries, donors, staff and the general public. Short comings in the area of accountability can easily damage the trust in the brand. Our accountability health check allows you to assess your level of maturity in all aspects of accountability.

Accountability Health Check Comprehensive assessment of accountability in all aspects of governance, management and operations, identifying key areas for further development. With this accountability audit we benchmark policies and standards within the sector and check the implementation of standards in the daily operation. We address programme effectiveness, advocacy, operational efficiency, finances, transparency, governance, HR and the environment.

Accountability Development We facilitate the development of an accountability programme addressing the results of the assessment. Our root cause analysis ensures that the right actions are taken in a realistic and planned manner which is digestible for the organisation. We monitor and certify tenable results. Establishment of a performance system, culture and structure will support the organisation’s accountability.

accountability

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How can we gain trust in our work? How can we keep this trust?


We support you becoming smarter every day by focusing on establishing operational improvements, insight into how to lower cost structures, reduce waste and improve organisational efficiency.

In an increasingly challenging environment, the challenge is to work smarter and more efficiently.

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operational improvement

Resource Optimisation As operations of civil society organisations become increasingly globalised and supply chains grow more complex, organisations must become more cost efficient and effective at delivering what their beneficiaries need and donors require. Often these systems, processes and procedures have been developed historically over decades, but do they “make your boat go faster“?

We facilitate a systematic analysis of processes and systems, embracing collaboration, pursuing integration, and enhancing capabilities — while understanding and respecting the mindset of the civil society.

Management Services We provide management services, which allow your organisation to reduce costs by outsourcing service functions. With our agile governance model and efficient local structures we can offer classical support functions for civil society organisations such as administration, monitoring or reporting. Our attractive rates help you to save funds and to spend them where they belong: your mandate work.

Do you need time bound management support? We provide highly qualified Interim Managers to private and public customers in cases of urgent, temporary or a special need for management resources.

How can we work smarter? How can we stay agile?


Cooperation Partners for Excellence

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The International Civil Society Centre helps the world’s leading international civil society organisations maximise their impact for a sustainable and more equitable world. The International Civil Society Centre works with international civil society organisations (ICSOs) to develop strategies for successfully navigating change. We scan the horizon for exciting opportunities; enable learning and cooperation among ICSOs and their stakeholders; support ICSOs with developing effective leadership and promote robust accountability to strengthen ICSOs’ legitimacy. The direct impact group supports the work of the Centre.

The INGO Accountability Charter provides a global, fully comprehensive and cross-sectoral accountability framework for Civil Society Organisations. Annual reports and a robust independent vetting mechanism have led to significant improvements in the quality of Charter Members’ work on accountability, transparency and effectiveness. The direct impact group supports the important work of the INGO Accountability Charter, which has become a driving force for excellence in the civil society.



Our Services



• Strategy Facilitation• Strategy Health Check• Programme Strategy• Country Assessments• Facilitation of Country Plans

• Facilitation of Implementation Planning• Transformative Change Programmes• Organisational Development• Inclusive Development• Evaluation• Governance• Development of Organisational Culture • Brand Alignment• Interims Management• Organisational Collaboration

accountability operational improvement

• Accountability Health Check• Financial Accountability• Programme Accountability• Organisational Accountability• Environmental Accountability• Development of Reporting Systems• Whistleblower Systems

• Optimisation of Resources• Process Optimisation• Management Services• FX Management• Tender Systems for Financial Services• Contract Optimisation


Our experienced team members have track records in the leadership of Civil Society Organisations.

We are continuously developing our portfolio of consultants in the areas strategy formulation, strategy implementation, accountability and operational improvement.

Today our portfolio includes over 25 consultants, living and operating in Asia, Australasia, East Africa, Europe and North America.

Our consultants are used to working on projects in virtual teams using web based collaboration tools, while having a liaison lead at the client’s site, ensuring close and effective communication.

This approach provides you with the opportunity to gain international expertise with different professional perspectives, while keeping your costs under control.

Please find here a few examples of consultant profiles. Further profiles can be provided upon request.

Our Team for Your Impact

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© 2016 direct impact group ltd. All rights reserved16

Markus HesseStrategy Execution & Accountability

Former VP Strategy & Finance CBM International and former Board Member

of the INGO Accountability Charter

Ronald PintoFinance, Process & HR

Six Sigma certified professional with extensive experience in

financial accountability

Darren WardStrategy, Change Management & OD

Over 15 years of experience in senior leadership roles, including 7 years as

CEO of CBM New Zealand

Dr. John BattenGovernance & Strategy

Former CEO ActionAid International, Co-Founder of the Poverty Eradication

Network (PEN) in Kenya

Dr. Guna FernandezEvaluation & Inclusion

Over 25 years of experience in social and disability inclusive development. Expert

on QA and ISO certification

Erich SchimmelFinance, Administration & IT

Former Director Finance & Administration CBM International, Expert on PCM and

Financial Accountability

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Jeremy HobbsStrategy & Governance

Former CEO Oxfam International, Founder and former Board Member of the INGO Accountability Charter

Luc LampriereCSO Management & Leadership

Former CEO of Oxfam France with exten-sive experience in advocacy, communi-

cation, fundraising and management

Ulrike HartweinChange Management & Marketing

Over 15 years of experience in Strategic Marketing, expert on Project Manage-

ment and Change Management

Deborah Rhodes Inclusive Development

Specialist on disability inclusive devel-opment with nearly 30 years experience,

lead trainer of ACFID

Mahesh Chandrasekar Evaluation & Inclusion

24 years of excellence working with communities in slums & rural areas on all

aspects of inclusive development

Nirmi Vitrana Evaluation & Inclusive Development Expert in disability inclusion, program management and qualitative research methods for result based monitoring

Ruth VenterSustainability & Carbon Reporting

Specialist in designing and implementing carbon reporting and compliance sys-tems in ICSOs within the G4 framework

Paolo FaberiLivelihood, Agribusiness

Senior Economic Expert for UNV and EU with over 30 years of experience in the

profit and non-for-profit sectors


Peter HämmerleInclusion & Livelihood

Expert in the set-up of self-help groups engaging successfully in medium size business enterprises for more than 20

years in South East Asia

Ingrid MasonCommunity Development

Former Regional Director of CBM for Central Africa. Expert on programme evaluation and capacity development

Dr. Vijay AruldasHealth Management & Development Over 20 years of leadership in develop-

ment programmes, enhancing capacity of partners, providing strategic leadership

Michael ClaußAnalytic Trouble Shooting

Over 20 years of experience in opera-tional and service excellence projects, including 10 years as a process expert

Jan Willem VernhoutIntegrated IT Solutions

Expert on operational effectiveness and process optimisation with 12 years of

expertise in skill development

Christoph KüblerProcess and IT Management

Expert in business processes, ERP-Sys-tems, CRM, licensing, managing virtual

teams, ICT process & security audits

Matthias SpäthProgramme Strategy & Standards

Former VP Programme Development of CBM International and expert on

Sustainability Development Goals

Naveen Gupta Finance Management

Chartered Accountant and a Finance pro-fessional with over 7 years experience. Expert for Internal and Statutory Audits


Direct Impact Group Australasia68B Stredwick Drive

TorbayAuckland 0630New Zealand

Phone: +64 21 592020www.direct-impact-group.com

Email: [email protected]

mailto:[email protected]

mailto:[email protected]

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