COMPANY UPDATE & FINANCIAL HIGHLIGHTS 2011

8 May 2012

27th Annual General Meeting

1.1

4.2

12.4

60.1%

33.5%

1.11.21.4

Cash Balance (RM bn)2.1 3.5 3.5

2008

Capital Expenditure, excluding HSBB(RM bn)

Our capital management approach is guided by two major principles :

Striving to optimize capital productivity and ROIC

Creating shareholder value with strong commitment to dividend policy

1 TRS: Source Bloomberg2 After interim dividend paid in September 2011 (RM351mn), and final gross dividend 2010 & capital distribution paid in June 2011 (RM1,037.4mn)

16.7 14.1

2009 2010

12.8

Focus on Shareholder Value Creation

1Total Return to Shareholder (TRS) 7.7% 42.9% 24.0%

NormalisedEBITDA Margin 33.1%34.6% 34.0%

Capex / Revenue ratio( %)

2011

2

TM 27h AGM 8 May 2012 2

Segment Operator

Total Return to Shareholders*

1M 3M 12MSince demerger

(25th Apr 08)

Fixed

TM 3.3% 11.8% 52.7% 175.9%

China Telecom -3.1% -3.8% -12.7% -15.2%

KT -5.5% -3.2% -8.4% -15.5%

PCCW 2.5% 25.2% 1.4% 18.9%

Tata Comm 2.6% -5.1% -10.9% -52.8%

SK Bband -5.2% -1.0% -21.0% -61.8%

Median -0.3% -2.1% -9.7% -15.4%

* As at 25 April 2012

Source : Bloomberg; IR Unit Analysis

TM Provides Amongst Highest Return to Shareholders

Comparison against regional fixed operators

TM 27h AGM 8 May 2012 3

TM Provides Amongst Highest Return to Shareholders

1 For the period since demerger (25/4/2008 to 25/4/2012)

12 3

1

Source: Bloomberg

4TM 27h AGM 8 May 2012

Comparison against FMBKLCI 1

Key FY 2011 Highlights

•Revenue growth of 4.1% vs. FY2010 to RM9.15bn

• Normalised EBITDA Margin at 33.5%

• Customer Satisfaction Measure 70

2.5%

32%

4.1%

33.5%

>70

• More than 1.9mn broadband customers in total, a growth of 12.3% vs. 2010

•Activated over 200,000 customers activated in 2011, totalling 236,501•Takeup rate >20%

Achieved all Headline KPI’s for 2nd year

Maintained Broadband Leadership:

AchievementFY2011

Headline KPI

TM 27h AGM 8 May 2012

5

564 635

643 556

2010 2011

Operational Non-Operational

6

Financial Highlights

Total Revenue

RM mn

PATAMI

RM mn

8,791 9,151

2010 2011

+4.1%

+12.6%

1,207 1,191

2,924 2,9593,086 3,108

Reported EBITDA Normalised EBITDA

2010 2011

EBITDA

RM mn

+5.5% +5.0%

TM 27h AGM 8 May 2012

Positive growth across the board

Voice44%

Data20%

Internet19%

Others17%

Voice47%

Data18%

Internet18%

Others17%

1,561 1,6532,001

2009 2010 2011

1,521 1,754 1,819

2009 2010 2011

4,046 3,863 3,734

2009 2010 2011

Voice41%

Data20%

Internet22%

Others17%

VoiceDataInternetRM mnRM mn RM mn

20112010

7

Total Revenue

-7.7%

-3.3%+19.6%

+3.7%

+28.2%

+21.1%

2009

TM 27h AGM 8 May 2012

Strong growth in Internet revenue

2,06910,982

19,799

2009 2010 2011

4,321 4,334 4,112

33 237

0

1,000

2,000

3,000

4,000

5,000

2009 2010 2011

DEL UnifiNet adds (in thousand)

1,431 1,680 1,686

33 237

0

500

1,000

1,500

2,000

2,500

2009 2010 2011

Streamyx Unifi

8

Broadband and Fixed Line

WiFi Hotspot Zones

Broadband Customer Growth Fixed Customer GrowthIn thousand

In thousand

1,431

4,321 4,367 4,349

+856.9%

+80.3%

+12.3%

+34.4%

+282

1,7131,923

+210

-0.4%

+0.6%

TM 27h AGM 8 May 2012

Broadband growth driven by Unifi

- THE GAME CHANGER

1,160,000 premises, covering 77 exchanges

activated 236,501 customers

78 IPTV channels

1,198,000 premises, covering 81 exchanges

activated close to 347,000 customers

87 IPTV channels

Global success story: Received recognition, highest in SEA, Top 10 in Asia Pacific (source: FTTH Council Asia Pacific)

On track to deliver 1.3 million premises passed by end 2012 covering 95 exchanges

Gross capex spent: RM4.6bn

9TM 27h AGM 8 May 2012

as at 31 December 2011 as at today..

Run rate at >25,000 per month, 41% new customers never with TM before

HSBB Access Agreements signed with 4 access seekers; 25 agreements with property developers

Teaming With Passion Increased collaboration Talent Development initiatives Enhance capabilities & empowerment

Overall Operational Enhancements

Our People

Our Customers Project SMILE TOP Project, iCare Prime TM Point transformation TRI*M Index score of >70 Improved response times 2012 as Year of Customer Experience

Our Products Attractive product offerings across segments

Unifi as the game changer TM as Information Exchange - ICT-BPO Malaysia’s Broadband Champion

TM 27h AGM 8 May 2012

A holistic transformation of TM by improving our processes, people

and products to enhance customer experience

10

Awards & Recognition

BEST WHOLESALE ETHERNET SERVICE

APAC 2011

PIKOM 25TH ANNIVERSARY GALA DINNER & ICT LEADERSHIP AWARDS 2011•ICT Organisation Excellence Award•ICT Personality of the Year

NATIONAL ANNUAL CORPORATE REPORT AWARDS (NACRA) 2011•Most Outstanding Annual Report of the Year – Platinum Award•Industry Excellence Award for Main Board Companies in the Trading and Services Category•Best Corporate Social Responsibility Award – Silver Award•Best Annual Report In Bahasa Malaysia – Silver Award •Best Designed Annual Report – Silver Award

CIMA ENTERPRISE GOVERNANCE AWARDS 2011•Second Runner-Up in the Overall Category•Merit Award for Corporate Social Responsibility

TM 27h AGM 8 May 2012 11

Aspiration to be an ICT-BPO powerhouse for the region - encompasses data centre business, cloud computing, business process outsourcing, Telepresence Exchange

TM to be aggregator of aggregators, building the foundation and enhancement of services

ICT-BPO Powerhouse

New Media Aspiration to be Malaysia’s hub for all Content, Application and Directory Services by 2015

To deliver world-class services to the mass market customer, to multi-screen devices, to enhance their work- and lifestyle

Broadband Championship

Maintain position as Malaysia’s Broadband Champion – Streamyx & Unifi

Continue to roll out HSBB as per the PPP Agreement

TM as catalyst for everyone to connect, communicate and collaborate and

transformation into an Information Exchange.

The Road Ahead & Business Priorities 2012

Year of Customer Experience 2012

From both product and service delivery perspectives

Continue to improve our end-to-end processes - from sales to delivery to installation and service provisioning under ACE programme - “Achieving Customer Experience”.

Continue to address ‘pain points’ in service delivery while focusing on customer and network-facing improvements.

TM 27h AGM 8 May 2012 12

THANK YOU

•Investor Relations• Level 11 (South Wing)• Menara TM •Jln Pantai Bharu •50672 Kuala Lumpur, Malaysia • Tel (603) 2240 4848/ 7366 / 7388