comparison between tcs and dhl
DESCRIPTION
TRANSCRIPT
Starts with the Name of “Allah Tallah”
Starts with the Name of “Allah Tallah”
PRESENTED BY:
ARSLAN ALI BUTT
10012720-001
• Any thing offered by the company to satisfy customer needs,
• It can be Tangible or Intangible
INTANGIBLE PRODUCTS• Services
• Ideas
• Experience
WHAT IS PRODUCT
SELECTED COMPANIES
TCS VS. DHL
LOGISTICS IN PAKISTAN
TOPIC: Comparison between TCS & DHL
TCS:
• TCS Stands for TRANZUM COURIER
SERVICE
• Founded in 1983 in Pakistan
• Headquarter is in Karachi
DHL:
o Founded in San Francisco
o By 3 budding entrepreneurs:
• Adrian Dalsey• Larry Hillblom • Robert Lynn
D= Dalsey
H= Hillblom
L= Lynn
TCS IS BETTER THAN DHL
THAN
COMPARISON B/W TCS & DHL
TCS
o INTERNATIONAL EXPRESS SERVICES
o DOMESTIC EXPRESS SERVICES
DHL
o INTERNATIONAL EXPRESS SERVICES
MARKET SHARE OF TCS, DHL AND OTHERS IN PAKISTAN
45%
39%
16%
MARKET SHARE
TCS 45% DHL 39%
OTHERS 16%
• TCS 45%
• DHL 39%
• Others 16%
HOW TCS IS THE MARKET LEADER IN PAKISTAN?
Quality
TCS Employees
Dynamic Environment
TCS Special Offers
o Students Express
o TCS Cargo Centre
o TCS Connect Magazine
o Management of Ethics
SOCIAL RESPONSIBILITY
• Free Services to welfare
societies and NGO’s
• Education Development sector
• Governmental organizations
• Flood Relief Activity
DIRECT FEEDBACK FROM CUSTOMERS
VOC (voice of customer)
www.tcscourier.com
TCS AWARDS
• Brands of the Year Award IN 2007 &
2008
• Brands Icon Award IN 2008
• TCS has attained ISO 9001:2000
certification
• Super Brands Pakistan Award in
2007 – 2008
• And many more
CONCLUSION
o Strategies Adopted
o Availability of maximum
Services
o Social Responsibility Factor
o Customer loyalty
o Market Share
RECOMMENDATIONS
o New Policies or Alteration
in Polices
o Reduction in prices
o Investment to increase
Market Share
o Participation in meeting
Social Responsibility
