Informal, curated, and personalised: Transforming Qualifications with learning technology

The Managed Qualification Service

Sandra Warren-Smith Head of Education at Compass Group

Sarah Bell Account Director at City & Guilds Kineo

Elearning company of the year

2 million awards

500 qualifications

10,000 centres

80 countries

Leading open source LMS for enterprise

Co-founded by Kineo

Over 70 Kineo implementations

Working with leading brands 8 countries

150 blue chip clients

Elearning company of the year

750,000 awards

35,000 members

Management & Leadership

Combining our strengths

Challenges with traditional qualification delivery

• Can be time consuming and costly to deliver • Lots of different systems, touch points, funding

rules• Administration can be complicated

Q: Could Learning Technology help?

A: Let’s ask Compass Group….

Reinventing Learning at Compass Group

Our journey to date and how we’ll build a successful future

Winner of Excellence in the Production of Learning Content – Private Sector

Who are we?

• FTSE 100 Company with over 60k employees in the UK&I

• We are the global market leaders in providing food and a range of support services to clients around the world

• Every day we serve a million meals, clean thousands of square feet and protect hundreds of businesses

• We are currently the 10th largest employer provider of apprenticeships through employer funded contract

Reinventing Learning at Compass Group

Our journey to date and how we’ll build a successful future

Winner of Excellence in the Production of Learning Content – Private Sector

Our qualifications delivery

• Provide the opportunity for 1500 employees to gain a nationally recognised qualification

• 63% of achievers from last year’s programmes remain with our business and progress by enhancing their personal skill set and saleability

• We spend circa £4m per year on the training and development of our people

• We will deliver 30,000 training days face to face training each year in 2013

£4M spend

per year on L&D

30,000face to face

days

Reinventing Learning at Compass Group

Our journey to date and how we’ll build a successful future

Winner of Excellence in the Production of Learning Content – Private Sector

Our commitment

We are committed to helping young people into work and closing the skills gap;

• 800 14 – 16 year olds have learned basic cookery skills through our Junior Chef Academy

• Over 200 work placement opportunities to schools in 2014

• Created 60 new job opportunities for 16 – 19 year olds through our Chef Academy Apprenticeship Programme in 2014

Eight embedded apprenticeships including culinary, support services and management to over 1500 people before 2015

Reinventing Learning at Compass Group

Our journey to date and how we’ll build a successful future

Winner of Excellence in the Production of Learning Content – Private Sector

Our challenge

• Managing qualifications internally is complex

• Administration and delivery was a paper heavy, tough job with over 6 systems doing separate jobs

• Although the learning experience was good it was traditional and wasn’t learner centric

• Younger learners expect more from technology

• We couldn’t increase the service without increasing the headcount of the team

Reinventing Learning at Compass Group

Our journey to date and how we’ll build a successful future

Winner of Excellence in the Production of Learning Content – Private Sector

Our Aims with City & Guilds Kineo

• To lead the way with an innovative and efficient pilot

• Implement a blended, flexible programme of learning that focused on giving learners control and supporting at the time of need

• To work with the leading Awarding Organisation to ensure our qualifications were the best in class

• Providing an online learning platform with e-portfolio, tracking progress generating accurate data to make better decisions

• Transformed service but deliver long term savings

9© City & Guilds Kineo. All rights reserved

Managed Qualification

Service (MQS)

How it all fits together…

The Managed Qualification Service delivers

Digital delivery and management of

qualifications

Blended programme design

and creation

Functional skills Learning

resources and delivery

Integrated qualifications platform

powered by Totara

Awarding organisationapproved and

quality assured

Consultancy and training for the

team

Robust assessment mapped to

qualification

Analytics and MIto inform strategy

and funding

What have we done so far?

Learning consultancy by the leading Awarding Organisation:

Reviewed and mapped to national standards, helping compass identify any gaps. Mapped existing delivery and provided support and analysis of data for funding management. On-going quality assurance and support for their delivery.

Blended design solutions by the e-learning company of the year: Including curated content, elearning, webinars and more. We have used learning technology to reduce demands on the Compass team and increase quality and access to learning.

Systems and programme management by integrating best in breed: Powered by Totara LMS, the MQS portal supports innovative programme structure and delivery. It includes E-portfolios, automatic registration and certification, learner and funding management. With a powerful reporting tool delivering MI to Compass.

City & Guilds Way case study

Functional Skills Delivery

Virtual Classrooms on Maths, English and ICT

Over 5 hours of engaging on-line content – multi devices

Assessment support for mentors and assessors

Online tests

17© City & Guilds Kineo. All rights reserved

What’s the impact?

• One partnership for all qualifications services

• One integrated system that will manage qualifications, learners, mentors, assessors, administrators, funding and data

• Transformed blended, delivery approach with all resources and activities mapped to qualifications and quality assured by City & Guilds

• Increase quality and efficiency of management and delivery

Quality of experience

50%Can deliver more qualifications within budget

The numbers tell the story

8qualifications available with on-line assessment

£250k+saved

est.

Learning consultancy by the leading Awarding Organisation:

Mapped to national standards and identifying gaps

Support and analysis of data for funding management.

On-going quality assurance and support for their delivery

Seamless systems integration with Totara LMS

Blended design by the elearning company of the year:

Multi-device, Adapt elearning, curated content, webinars and more. Personalised experience

Frees up Compass team, increases quality and access to learning

MQS portal is powered by Kineo customised Totara LMS with integrations Innovative programme structure and delivery.E-portfolios, automatic registration and certification, learner and funding management. Powerful reporting tool delivering MI to Compass.

Questions?

Improving performance throughlearning and technology

Find out more at stand 142