compassionate person centered care and your leadership role. · person centered care and your...
TRANSCRIPT
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Compassionate
Quality Education for a Healthier Scotland
Compassionate Person Centered Care
and your Leadership Role.Sandra Smith
Mairi HarknessJoAnna Greenock
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Workshop aim
To demonstrate how to use the
Quality Education for a Healthier Scotland
Story Worlds Learning Resourceto support learning in relation to:
Compassionate Person Centered Care
and your Leadership Role.
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Warm Up Exercise
Quality Education for a Healthier Scotland
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Conversations that encourage the sharing of thoughts, feelings and opinions, where everyone has a voice and is listened to.
Knowing when things need to be different and demonstrating confidence and creativity when challenging the ways things are done.
The presence of mutual trusting relationships which empower women, their families and staff to share opinions about what is important to them.
Caring Conversations
Flexible Person Centred Risk Taking
Knowing You, Knowing Me
Themes of Compassionate Caring
Quality Education for a Healthier Scotland
opinions about what is important to them.
An open engaging environment where women, their families and staff actively influence and participate in the way care is delivered.
Using feedback from women, families and colleagues, enabling sharing of experiences to shape care and make it better.
Acknowledging the importance of the environment and culture we work in to the provision of safe & effective person centred care.
Knowing Me
Involving, Valuing and Transparency
Feedback
Creating Spaces that Work
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Quality Education for a Healthier Scotland
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Learning outcome:
To apply the principles of compassionate person centered
Quality Education for a Healthier Scotland
compassionate person centered care, through the use of Story Worlds, to your leadership role".
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Quality Education for a Healthier Scotland
Mairi and Jason’s Story:Scene 9 (version 1).
An incident on the postnatal ward between Jason and Sue (one of the midwives) leaves him angryand threatening to complain. Sue phones Gail, the ward
manager, to deal with the situation.
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Group discussion:What are your thoughts and feelings as you watch this scene?Do you empathise with the individuals here - does this type of thing happen in your area?
Lets now reflect on this scene:
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of thing happen in your area?Note down on flip chart paper:1. How does Gail’s behaviour increase the conflict in
this situation? 2. What is likely to happen next?3. How could this situation have been handled differently by
Sue and/or Gail to help this family’s well-being going forward?
Group feedback .......
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Quality Education for a Healthier Scotland
Mairi and Jason’s Story:Scene 9 (version 2).
An incident on the postnatal ward between Jason and Sue (one of the midwives) leaves him angryand threatening to complain. Sue phones Gail, the ward
manager, to deal with the situation.
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Group discussion:What are your thoughts and feelings as you watch this scene?Note down on flip chart paper:
Lets now reflect on this scene:
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1. How does Gail calm this situation with Jason?2. Which leadership qualities does Gail display which will
influence Jason and his family’s wellbeing.3. Can you identify any Compassionate care Themes.
Group feedback .......
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Quote from Practice
“Some people when they get a woman behaving in an unusual or aggressive way they
front up to it. If she says ‘don’t you touch
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front up to it. If she says ‘don’t you touch me’ their response is ‘who does she think she’s talking to? I’m trying to help her…’”
(Hospital Midwife)
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Making Judgements
Quality Education for a Healthier Scotland
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Quality Education for a Healthier Scotland
Gail discusses with Sue the previous night’s incident involving Jason.
Mairi and Jason’s Story:Scene 9
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Group discussion:What are your thoughts and feelings as you watch this scene?Note down on flip chart paper:
Lets now reflect on this scene:
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1. How does Gail encourage Sue to reflect on her experience the previous evening?
2. What stops Sue from hearing Gail’s feedback? 3. What would you, in your leadership role, have done
differently? Group feedback .......
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Lets reflect on this session,
"How do you see the lessons
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"How do you see the lessons from this exercise applying to your own area of practice?"
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Reflective Log and Action Plan
At the end of each section of the resource learners are asked to complete a Reflection Log and Action Plan.
Quality Education for a Healthier Scotland
and Action Plan. This will complete the reflective learning process by focussing learners on their own learning and practice development.