competencies and competences july 2014
TRANSCRIPT
All you want to know about competencies and competences
by Toronto Training and HR
July 2015
Page 2
CONTENTS3-4 Introduction5-6 Definitions7-8 Intelligence as a competency9-10 Leadership & management development
competencies11-15 Core competencies for strategic leaders in
the BC public service16-18 Core competencies for Canadian public
health19-23 Competencies for educators24-26 Competencies for Canadian pharmacists27-28 Competencies for Canadian clinical nurses29-30 Differentiating competencies31-48 Competency based interviewing questions49-50 Conclusion, summary and questions
Page 3
Introduction
Page 4
Introduction to Toronto Training and HR
Toronto Training and HR is a specialist training and human resources consultancy headed by Timothy Holden 10 years in banking15 years in training and human resourcesFreelance practitioner since 2006The core services provided by Toronto Training and HR are:
Training event designTraining event deliveryHR support with an emphasis on reducing costs, saving time plus improving employee engagement and moraleServices for job seekers
Page 5
Definitions
Page 6
Definitions• Competencies• Core competencies• Competences
Page 7
Intelligence as a competency
Page 8
Intelligence as a competency
• Cognitive intelligence• Emotional
intelligence• Social intelligence
Page 9
Leadership & management
development and competencies
Leadership & management development and competencies
• Formal training• On-the-job training• Action learning
Page 10
Page 11
Core competencies for strategic leaders in the
BC Public Service
Page 12
Core competencies for strategic leaders in the BC Public Service 1 of 4
• Vision and goal setting
• Building strategic alliances
• Solving problems creatively
• Creating and managing change
• Promoting empowerment
Core competencies for strategic leaders in the BC Public Service 2 of 4
LEADERSHIP COMPETENCIES FOR SPECIFIC JOB PROFILES• Service delivery;
motivating for peak performance
• Project management; building team orientation
• Project management and governance; designing strategy and structure
Page 13
Core competencies for strategic leaders in the BC Public Service 3 of 4
LEADERSHIP COMPETENCIES FOR SPECIFIC JOB PROFILES (CONT.)• Negotiations;
negotiating/conflict management
• Stakeholder relations; communicating effectively
Page 14
Core competencies for strategic leaders in the BC Public Service 4 of 4
OTHER LEADERSHIP COMPETENCIES• Developing people• Corporate
entrepreneurship• Seeking and using
feedback• Fostering trust• Handling crises
Page 15
Page 16
Core competencies for Canadian public health
Core competencies for Canadian public health 1 of 2
• Public health sciences
• Assessment and analysis
• Policy and program planning
• Implementation and evaluation
• Partnerships, collaboration and advocacy
Page 17
Core competencies for Canadian public health 2 of 2
• Diversity and inclusiveness
• Communication• Leadership
Page 18
Page 19
Competencies for educators
Competencies for educators 1 of 4
Cognitive competencies• Academic mastery• Critical thinking• Creativity
Page 20
Competencies for educators 2 of 4
Interpersonal competencies• Communication
and collaboration• Leadership• Global awareness
Page 21
Competencies for educators 3 of 4
Intrapersonal competencies• Growth mindset• Learning how to
learn• Intrinsic
motivation• Grit
Page 22
Competencies for educators 4 of 4
Considerations for selecting measures of competencies• Instructional• Practical• Technical
Page 23
Page 24
Competencies for Canadian pharmacists
Competencies for Canadian pharmacists 1 of 2
• Ethical, legal and professional responsibilities
• Patient care• Product distribution• Practice setting• Health promotion• Knowledge and
research application• Communication and
education
Page 25
Competencies for Canadian pharmacists 2 of 2
• Intra and inter professional collaboration
• Quality and safety
Page 26
Page 27
Competencies for Canadian clinical
nurses
Competencies for Canadian clinical nurses
• Clinical care competencies
• Systems leadership competencies
• Advancement of nursing practice competencies
• Evaluation and research competencies
Page 28
Page 29
Differentiating competencies
Differentiating competencies
• Focus on results• Character• Interpersonal skills
Page 30
Page 31
Competency based interviewing
Competency based interviewing questions 1 of 17
Adaptability/flexibility• People see things
differently. Tell me about a time when you needed to make a special effort to recognize the value of another person’s point of view about the best way to handle a situation or problem.
Page 32
Competency based interviewing questions 2 of 17
Analytical thinking and decision making• Describe a situation
where you were able to identify a certain factor that was contributing to a problem.
Page 33
Competency based interviewing questions 3 of 17
Client-centred change• Tell me about a time
when you applied your knowledge or skill to enhance a client’s motivation for positive change.
Page 34
Competency based interviewing questions 4 of 17
Client service orientation• Describe a situation
where a client was particularly satisfied by your response to a request or need.
Page 35
Competency based interviewing questions 5 of 17
Collaboration and network building• Talk about a time
when you were particularly effective in responding to a request from another team or organization.
Page 36
Competency based interviewing questions 6 of 17
Continuous learning• Describe a time when
you used previous successes or failures to learn and improve your work.
Page 37
Competency based interviewing questions 7 of 17
Creativity and innovation• Tell me about a time
when you questioned a practice or procedure in your job or work area that you thought should be changed.
Page 38
Competency based interviewing questions 8 of 17
Developing others• Tell me about a time
when you offered your advice or assistance to others because you possessed related experience.
Page 39
Competency based interviewing questions 9 of 17
Diversity and cultural responsiveness• Give me an example
of when you adjusted your actions in dealing with a person or family with a different culture, belief/value system or lifestyle from your own.
Page 40
Competency based interviewing questions 10 of 17
Effective communication• Sharing information
is often crucial to success at work. Talk about a time when your listening and speaking skills proved to be especially critical in ensuring that an objective was met.
Page 41
Competency based interviewing questions 11 of 17
Interpersonal rapport/savvy• Please give an
example of a time when you changed your communication, considering others’ feelings, opinions, experiences and background.
Page 42
Competency based interviewing questions 12 of 17
Leadership• Tell me about a time
when you were conscious that your role/work was contributing to the achievement of the organization’s vision.
Page 43
Competency based interviewing questions 13 of 17
Planning and organizing• Provide an example
of your time when planning and organizing your work tasks was especially critical in meeting a tough deadline or to deal with several priorities.
Page 44
Competency based interviewing questions 14 of 17
Self care• Please describe a
situation when you were able to recognize an important factor about yourself that you needed to change, that had a positive impact on your work performance or overall health.
Page 45
Competency based interviewing questions 15 of 17
Self management• There are often times
where interruptions or pressures threaten our ability to remain focused on the work we have to do. Tell me about a time when you had to make a special effort to remain focused despite such pressures or interruptions.
Page 46
Competency based interviewing questions 16 of 17
Self motivation and drive• Please describe a
time when, despite obstacles, you completed a work assignment on time and efficiently.
Page 47
Competency based interviewing questions 17 of 17
Teamwork and cooperation• How have you helped
someone else to complete a project or activity in the past?
Page 48
Page 49
Conclusion, summary and questions
Page 50
Conclusion, summary and questions
ConclusionSummaryVideosQuestions