competitive procurement for: rfp c000474: … · competitive procurement for: rfp c000474: ... in...

i.

COMPETITIVE PROCUREMENT FOR:

RFP C000474: ENTERPRISE NETWORK SUPPORT

PROCUREMENT WEBSITE: HTTPS://ITS.NY.GOV/COMPETITIVE-PROCUREMENT-

OPPORTUNITIES

DESIGNATED CONTACT FOR INQUIRIES AND SUBMISSIONS

Kelly Herba Contract Management Specialist

RFP related questions and extraneous terms must be submitted via electronic mail using the Vendor Questions and Extraneous Terms and Conditions Form (Attachment 4) to the designated contact for this RFP at

[email protected]

No other method of inquires will be accepted. Administrative issues pertaining to sending/receiving email through the designated mailbox may be reported at (518) 473-9341.

ITS ADDRESS FOR PROPOSAL DELIVERIES

Address to:

NYS OFFICE OF INFORMATION TECHNOLOGY SERVICES

PROCURMENT AND CONTRACT SUPPORT UNIT

If US Post Office standard and US Post Office overnight mail, use:

ATTENTION: Kelly Herba, PO BOX 2062, ALBANY, NY 12220

If UPS and FedEx express delivery overnight and ground service, use:

ATTENTION: Kelly Herba, EMPIRE STATE PLAZA, SWAN STREET BUILDING, CORE 4, ALBANY, NY 12223

If Hand Delivery to front desk:

ATTENTION: Kelly Herba, EMPIRE STATE PLAZA, SWAN STREET BUILDING, CORE 4, 1ST FLOOR LOBBY, ALBANY, NY 12223

https://its.ny.gov/competitive-procurement-opportunities

https://its.ny.gov/competitive-procurement-opportunities

[email protected]

ii.

Calendar of Events

Event Dates

1 RFP Release Date Tuesday, February 13, 2018

2

Deadline for filing

Mandatory Notice of Intent

to Bid

Thursday, March 15, 2018

3

Deadline for Submission of

Vendor Questions and

Extraneous Terms and

Conditions


4

Issuance of Response to

Submitted Questions (on or

about date indicated)


5 PROPOSAL DUE DATE Tuesday, April 3, 2018 at 2:00 PM ET

6

Anticipated Notification of

Award (on or about date

indicated)

Wednesday, April 25, 2018

iii.

TABLE OF CONTENTS

SECTION 1 - OVERVIEW ......................................................................................................................6

1.1 PURPOSE OF REQUEST FOR PROPOSALS ...................................................................................... 6 1.2 THE OFFICE OF INFORMATION TECHNOLOGY SERVICES .............................................................. 6

1.2.1 Mission, Vision, and Values Statement ................................................................................... 6 1.2.2 Formation of ITS ....................................................................................................................... 6

SECTION 2 - PROJECT SUMMARY ........................................................................................................7

2.1 MINIMUM BIDDER QUALIFICATIONS ............................................................................................ 7 2.2 PROJECT BACKGROUND AND GOAL OF RFP ................................................................................. 7 2.3 DESCRIPTION OF SCOPE OF WORK ............................................................................................... 7 2.4 JOB TITLES – REQUIREMENT ......................................................................................................... 7

2.4.1 Tier 1 Network Support Analyst ............................................................................................... 8 2.4.2 Tier 2 Network Support Analyst ............................................................................................... 9 2.4.3 Tier 3 Network Support Analyst ............................................................................................. 11 2.4.4 Network Engineer/ SME ........................................................................................................ 13 2.4.5 Unified Communications Specialist Level 2 ........................................................................... 16 2.4.6 Unified Communications Specialist Level 3 ........................................................................... 18 2.4.7 Operations Manager – Data Center Network (DCN) ............................................................. 21

2.5 STARTUP ACTVITIES/TRANSITION ............................................................................................... 22

SECTION 3 - PROCUREMENT PROCESS .............................................................................................. 23

3.1 METHOD OF AWARD ................................................................................................................... 23 3.2 ADMINISTRATIVE REQUIREMENTS AND INFORMATION ............................................................ 23

3.2.1 Inquiries from Bidders ........................................................................................................... 23 3.2.2 Filing by Bidders of Mandatory Intent to Bid......................................................................... 23 3.2.3 Communications from NYS to Vendors ................................................................................. 23 3.2.4 Procurement Record .............................................................................................................. 23 3.2.5 Building Access Procedures for Visitors and Hand Deliveries ............................................... 23

3.3 NO LATE SUBMISSIONS ............................................................................................................... 24

SECTION 4 - PROPOSAL REQUIREMENTS ........................................................................................... 24

4.1 PACKAGE LABEL .......................................................................................................................... 24 4.2 MULTIPLE SUBMISSIONS ............................................................................................................. 24 4.3 GENERAL REQUIREMENTS FOR PROPOSALS ............................................................................... 24 4.4 PROPOSAL FORMAT AND CONTENT ........................................................................................... 24

4.4.1 Technical Proposal ................................................................................................................. 24 4.4.2 Cost Proposal ......................................................................................................................... 25 4.4.3 Administrative Proposal......................................................................................................... 26

4.5 EVALUATION METHODOLOGY .................................................................................................... 27

4.5.1 Proposal Completeness Review ............................................................................................. 27 4.5.2 Minimum Qualifications Evaluation ...................................................................................... 27

iv.

4.5.1 Technical Proposal Evaluation ............................................................................................... 27 4.5.2 Financial Proposal Evaluation ................................................................................................ 27 4.5.3 Final Composite Score ........................................................................................................... 28

APPENDICES .................................................................................................................................... 29

Appendix A – Standard Clauses for New York State Contracts ...................................................... 29 Appendix B – Reserved .................................................................................................................. 29 Appendix C – ITS Standard Contract Clauses ................................................................................. 29 Appendix D – CJIS Security Policy .................................................................................................. 29 Appendix D1 – CJIS Security Requirements and Certification ....................................................... 29 Appendix E – Contract Clauses Unique to this RFP ........................................................................ 29 Appendix F – EEO 101, Workforce Employment Utilization/Diversity Compliance Report .......... 29 Appendix G – MWBE 102, Quarterly MWBE Compliance Report .................................................. 29 Appendix H – Personnel Request Form ......................................................................................... 29 Appendix I – Glossary of Terms ..................................................................................................... 29

ATTACHMENTS ................................................................................................................................ 29

Attachment 1 – Proposal Checklist ................................................................................................ 29 Attachment 2 – Intent to Bid ......................................................................................................... 29 Attachment 3 – Non- Collusive Bidding Certification .................................................................... 29 Attachment 4 – Vendor Questions and Extraneous Terms and Conditions Form ......................... 29 Attachment 5 – NYS Required Certifications ................................................................................. 29 Attachment 6 – Consultant Confidentiality and Non-Disclosure Agreement ................................ 29 Attachment 7 – Firm Offer Letter and Conflict of Interest Disclosure........................................... 29 Attachment 8 – Lobbying Forms All-in-One ................................................................................... 29 Attachment 9 – Equal Employment Opportunity Staffing Plan – EEO 100 .................................... 29 Attachment 10 – Minority/Women Owned Business Utilization Plan – MWBE-100 .................... 29 Attachment 11 – EEO Policy Statement ......................................................................................... 29 Attachment 12 – Consultant Disclosure Forms A & B ................................................................... 29 Attachment 13 – Reserved ............................................................................................................ 29 Attachment 14 – Encouraging Use of New York State Businesses in Contract Performance ....... 29 Attachment 15 – Contractor Certification to Covered Agency, ST-220-CA ................................... 29 Attachment 16 – Bidder Information Form ................................................................................... 29 Attachment 17 – Workers Compensation and Disability Insurance Requirements ...................... 29 Attachment 18 – Technical Proposal Form .................................................................................... 30 Attachment 19 – Reserved ............................................................................................................ 30 Attachment 20 – Minimum Bidder Qualifications ......................................................................... 30 Attachment 21 – Bidder and Subcontractor Customer References .............................................. 30 Attachment 22 – Financial Proposal Workbook ............................................................................ 30 Attachment 23 – Vendor Responsibility Questionnaire ................................................................ 30 Attachment 24 – Key Personnel Form Operations Manager DCN ................................................. 30 Attachment 25 – Reserved ............................................................................................................ 30 Attachment 26 – Vendor Assurance of No Conflict of Interest ..................................................... 30 Attachment 27 – Compliance with HIPAA and HITECH ................................................................. 30 Attachment 28 – Use of SDVOB Certification ................................................................................ 30 Attachment 29 – Affirmative Statements ...................................................................................... 30 Attachment 30 – Foil and Litigation Disclosure ............................................................................. 30

EXHIBITS .......................................................................................................................................... 30

v.

Exhibit 1 – Reserved ....................................................................................................................... 30 Exhibit 2 – ITS Security Standards .................................................................................................. 30

NYS Office of Information Technology Services

Request for Proposals RFP C000474 Enterprises Network Support

6.

SECTION 1 - OVERVIEW

1.1 PURPOSE OF REQUEST FOR PROPOSALS

The New York State Office of Information Technology Services (ITS) is issuing this Request for Proposals (RFP) to seek proposals from responsive and responsible Contractors for Enterprise Network Support requiring staff to understand all aspects of ITS infrastructure services. The level of understanding required to be effective on the job is significant. New resources must possess the ability to quickly absorb the overall network design, how traffic is routed and controlled, and the purpose of each piece of equipment. Resources dedicated to this service are required to ensure high availability needed from this critical infrastructure. Operations Support services are needed for shared core as well as cluster and agency specific IT infrastructure. Examples of this infrastructure include Wide Area Networks (WAN), Local Area Networks (LAN), and Data Center (DC) networks.

1.2 THE OFFICE OF INFORMATION TECHNOLOGY SERVICES

1.2.1 Mission, Vision, and Values Statement

Mission To create and deliver innovative solutions that foster a technology-enabled government to best serve New Yorkers

Vision To lead the nation in serving citizens, businesses, and visitors through world-class technology

Values Accountability, Citizens, Innovation, Integrity, People, Transformation

1.2.2 Formation of ITS

In 2012, New York consolidated information technology (IT) functions and service delivery from over 52 State agencies into a single agency in the largest IT consolidation in State government history. The ITS workforce of approximately 4,000 professionals serves over 120,000 end users. Historically, IT systems and applications were primarily decentralized within individual State agencies supported by internal agency teams working with disparate IT tools, methods, and varied technical platforms. Now, ITS is transforming IT across the State to offer world-class service that provides a consistent and high-quality experience for end users and citizens using an IT environment that:

• Maximizes existing resources

• Meets agency business needs with world-class customer service

• Creates a talented, innovative IT workforce

• Increases accountability

• Provides cost savings



7.

SECTION 2 - PROJECT SUMMARY

2.1 MINIMUM BIDDER QUALIFICATIONS

Bidders must meet the minimum qualifications set forth in Attachment 20- Minimum Bidder Qualifications.

Failure to meet all of the requirements in this attachment will result in the Proposal being deemed non-

responsive and eliminated from consideration.

2.2 PROJECT BACKGROUND AND GOAL OF RFP

These services are currently provided by consultant resources. ITS seeks to replace an expiring contract

with a contract that will result from this RFP.

2.3 DESCRIPTION OF SCOPE OF WORK

ITS has adopted the widely accepted industry standard Information Technology Infrastructure Library

(ITIL) framework. The successful proposer will provide services in accordance with the latest ITIL

framework version throughout the life of the resulting contract.

The successful proposer will provide operations support services for various ITS operational units (e.g.

Network Operations Center [NOC], Data Center Network [DCN]) and others that require operations

support services for WAN, data center and customer (agency) networks including but not limited to

network equipment servers. This will require fulltime on-site staff augmentation utilizing the titles and

quantities described herein.

2.4 JOB TITLES – REQUIREMENT

Each sub-section in this section identifies what job title is needed and its associated requirements. Each job

title is accompanied by a work content summary, a list of associated responsibilities, an outline of the

minimum level of education and experience needed, and other related information. Please see attachment

20- Minimum Bidder Qualifications. Each resource must possess reliable transportation as traveling may

be required. Each resource must be able to travel to any location within the State of New York on short

notice, including evenings and weekends. The resource must arrive at all locations within a reasonable time

as determined by the State.

*Please note bidders may propose their title equivalent when bidding on this Request for Proposal but must use

the below titles for evaluation purposes.

Tier 1 Network Support Analyst (2.4.1)



Network Engineer/SME (2.4.4)

Unified Communications Specialist Level 2 (2.4.5)

Unified Communications Specialist Level 3 (2.4.6)

Operations Manager - Data Center Network DCN (2.4.7)



8.

2.4.1 Tier 1 Network Support Analyst

A. Work Content Summary: The first level of support provided to the ITS network for enterprise services will include Tier Network One Support Analysts. The Tier One Network Support Analyst must have knowledge in data principles, TCP/IP communications and troubleshooting techniques, with experience in a wide variety of technologies.

This analyst will be responsible for monitoring the traps and events received from the managed devices connected to the ITS network. In addition to monitoring proactively, this analyst will also open all trouble tickets based on anomalies that result in an alarm and/or trap altering the ITS network monitoring platform. In addition to continuously monitoring the ITS platforms, the Tier One Network Support Analyst will perform basic troubleshooting activities such as pings and trace routes to further assist in problem resolution. The Tier One Analyst will also notify and hand off services to the Tier Two Network Support Analyst as needed for problem resolution.

This analyst is accountable for customer satisfaction with service and performance of all assigned ITS equipment and services. This analyst manages customer’s service reliability and takes responsibility for the overall trouble resolution, maintenance efforts and customer perception of ITS products and services.

This analyst may be required to work day, evening or night shifts and weekends, holidays and other overtime work. Hours to be worked are determined by job requirements and qualifications. Personnel will responsible for being on call, which will occur on a rotating basis, in the case of an emergency.

B. Major Responsibilities/ Results/ Outputs: • Maintain a knowledge of the customer’s organization and operations.

• Utilizes this information to assist in resolution of customer’s data communications

problems.

• Maintains a comprehensive inventory of customer’s premises, network and compute

services.

• Work with various testing equipment and software in the repair and maintenance of

the ITS Network and compute equipment and systems.

• Testing, diagnosing, analyzing, and identifying troubles in the network and the

devices connected thereto.

• Identify and trace copper or fiber optic cable and jumpers to identify and resolve

network issues.

• Monitor various Network and compute environments utilizing existing and new ITS

monitoring systems, to include OpenNMS, Zenoss, Cisco prime, IBM Tivoli, Microsoft

Systems Center Operations Manager (SCOM) SPLUNK and any toolset in use by ITS.

• Keep detailed records and updated logs of work activities.

• Interpreting ITS practices, diagrams, specifications, drawings and service orders.

• Answering telephones, taking and recording customer trouble calls, referring calls

and directing problems to the proper internal or external entity for resolution.

• Operate personal computers and other mechanized systems on a daily basis.

• Prepare system inputs, analyze system outputs and maintain and repair various

electronic systems.

• Carries out all other tasks necessary in the support of management of the network



9.

and compute environment and performance of duties related to the operation of the

network and compute environment, including but not limited to provisioning, change

management and problem resolution as determined by ITS.

• Dispatch to ITS locations for the replacement or repair of equipment as required.

• Limited travel and overnight stays will be required.

Responsibilities may vary among departments and/or assignments.

C. Workforce Management: Typically reports to an ITS Operations Manager or Shift Supervisor.

D. Education and Work Experience: Associates degree in a related technical or business field and 3 years related experience, or a minimum of 5 years work related experience required. • Basic understanding of routers, switches and firewalls

• Basic understanding of TCP/IP

• Basic knowledge of a TCP stack


A. Work Content Summary: The Tier 2 Network Support Analyst must have extensive knowledge of network transmission principles, customer applications and solid trouble shooting techniques. Proposed resources should have specialties, and/or vendor certifications in various technologies. Some of the basic requirements of analysts at this level include, but are not limited to working knowledge of Frame Relay, TDM T1, Ethernet switching, TCP/IP, SNMP, MPLS Routing protocols to include OSPF & BGP, as well as DWDM. Fiber technology to include Single mode and Multimode (62.5 and 50 micron) technologies. These individuals must also have strong communication skills, both oral and written.

Analysts with this skill set will provide ITS network advanced troubleshooting skills and the ability to rapidly identify issues and provide rapid restoration of issues. The Tier 2 Network Support Analyst must have an advanced skill set allowing for rapid restoration of system anomalies. The Tier 2 Network Support Analyst is also responsible for assisting with disaster recovery of the network if needed.

The Tier 2 Network Support Analyst receives all trouble ticket handoffs from the Tier 1 Network Support Analysts. The Tier 2 Network Support Analyst is accountable for customer satisfaction with service and performance of all covered network and compute products and services. The Tier 2 Network Support Analyst manages customer’s services reliability and takes responsibility for the overall provisioning, trouble resolution, maintenance efforts, and customer perception of ITS operations products and services.

The Tier 2 Network Support Analyst may be required to work day, evening or night shifts and weekends, holidays and other overtime work. Hours to be worked are determined by job requirements and qualifications. Personnel will responsible for being on call, which will occur on a rotating basis, in the case of an emergency.



10.

B. Major Responsibilities/Results/Outputs: • Gathers and maintains detailed knowledge of the customer’s organization and

operations.

• Utilizes this information to determine customer’s data communications needs.

• Develops and maintains comprehensive inventory of network and compute

equipment and services.

• Work with various testing equipment and software in the repair and maintenance

of the ITS Network equipment.

• Testing, diagnosing, analyzing and identifying troubles in the network.

• Identify and trace copper or fiber optic cable and jumpers to identify and resolve

network issues.

• Monitor various Network environments utilizing existing and new ITS monitoring

systems, to include OpenNMS, Zenoss, Cisco Prime, IBM Tivoli, Microsoft Systems

Center Operations Manager (SCOM) SPLUNK and any toolset in use by ITS.

• Keep detailed records of work activity.

• Interpreting ITS Networks practices, diagrams, specifications, drawings and service

orders.

• Develops and maintains map(s) of customer’s communications configuration to

anticipate, analyze and resolve potential problems in the areas of reliability and

service provisioning.

• Identifies customer specific requirements and the need for expanded or new

products and services.

• Participates in planning sessions, providing customer service quality profile.

• Carries out all other tasks necessary in the support of management of the network

and performance of duties related to the operation of the network, including but

not limited to provisioning, change management and problem resolution as

determined by ITS.

• Dispatch to ITS locations for the replacement or repair of equipment as required.

C. Workforce Management:

• May be designated as a Shift Supervisor.


• Typically reports to an ITS Operations Manager or Shift Supervisor.

D. Education and Work Experience: BS/BA in a related technical or business field and 4 years work related experience, or a minimum of 6 years work related experience required. • Intermediate understanding of routers, switches and firewalls

▪ Experience with configuring (minimum 2 years’ experience desired)

▪ Experience with troubleshooting (minimum 2 years’ experience desired)

• Intermediate understanding of TCP/IP

▪ Sub-netting

▪ Super-netting

• Intermediate Knowledge of a TCP Stack

▪ Configuration

▪ Advanced parameters



11.

• Intermediate Knowledge of DHCP

▪ Global options

▪ Local options

▪ Static reservations

• Basic knowledge of wireless

• Basic knowledge of VPN

• Basic knowledge of VDI

• Basic knowledge of DNS and WINS

E. Certification • CCNA or CCNP Certification desired

• JNCIA or JNCIS Certification desired


A. Work Content Summary: The analyst at this level provides advanced level services including: change management, security management, configuration management, management of customer lab environment, training other analysts and the customer on network requirements, ensuring documentation is written to support the network, fault isolation and coordination of supported technologies including routing and configurations. They are also involved in network expansions, software and hardware upgrades and work with engineering to resolve difficult and/or complex chronic network problems. Analysts at this level have specialties, and/or vendor certifications in various technologies. Some of the requirements of analysts at this level include but are not limited to working knowledge of Frame Relay, TDM T1, Ethernet switching, TCP/IP SNMP, Layer 2, 802.1Q, Layer 3, routing protocols to include OSPF & BGP, as well as MPLS. DWDM and fiber technology to include Single mode and Multimode (62.5 and 50 micron) technologies. These individuals will likely participate in the implementation, configuration and operational support of the services that ITS deploys throughout different network environments. These individuals must also have strong communication skills, both oral and written.

The Tier 3 Network Support Analyst supports the implementation of maintenance activities relating to the performance of hardware and associated applications operating on the ITS Network to ensure optimum efficiency. The Tier 3 Network Support Analyst is responsible for the identification, monitoring and analyzing of network functional data relating to switching, signaling, transport, infrastructures and computer operations. The Tier 3 Network Support Analyst implements maintenance work plans to resolve impacted network issues.

The Tier 3 Network Support Analyst may be required to work day, evening or night shifts and weekends, holidays and other overtime work. Hours to be worked are determined by job requirements and qualifications. Personnel will responsible for being on call, which will occur on a rotating basis, in the case of an emergency.

B. Major Responsibilities/Results/Outputs: • Network Maintenance Administration

▪ Conducts in-depth analysis on assigned network elements by assessing

situations affecting performance through the collection of metrics from support

systems.

▪ Support work activities to resolve impacted maintenance issues/incidents.



12.

▪ Recommends changes to network operating practices that result in downtime

and monitors equipment and applications for continued performance

resolution.

▪ Executes test scenarios to evaluate accuracy and effectiveness of solutions to

recovery and downtime issues.

▪ Produces reports and associated documentation on network incidents, results

of testing efforts and procedures to maintenance process in assigned areas.

▪ Carries out all other tasks necessary in the support of management of the

network and performance of duties related to the operation of the network,

including but not limited to configuration, change management and problem

resolution as determined by ITS.

▪ Dispatch to ITS locations for the replacement or repair of equipment as

required.

• Network Management:

▪ Coordinate and implement software code upgrades in all network equipment

during appropriate maintenance window.

▪ Coordinate and implement the installation of new equipment and products in

the network.

▪ Coordinate and implement the removal of network equipment being displaced

or replaced.

• Network Planning:

▪ Participates on local, inter-organizational teams to improve network processes

and to reduce customer affecting network incidents.

▪ Consults with appropriate engineering and operations groups and provides

status updates to ensure standardization of maintenance processes.

• Standards & Documentation:

▪ Develops and authors standards of network services that define all aspects of

the product.

▪ Documents the standard hardware and software configurations of each

product and service.

▪ Develops and authors standard operating procedures of all network products

& services for lower level staff.

C. Workforce Management/Supervisory Functions:

• Typically reports to an ITS Operations Manager

• May be designated Shift Supervisor.


D. Education and Work Experience: • BS in Engineering, Computer Science, Telecommunications or Operations Research

and 5 years work related experience, or a minimum of 8 years' work-related

experience required.

• Experience in trending and root cause analysis of network performance data.



13.

• Training/experience in quality and process improvement practices.

• 5-6 years of experience in network maintenance and operations procedures

desired;

▪ Advanced understanding of routers, switches and firewalls

o Experience with configuring (minimum 5 years’ experience desired)

o Experience with troubleshooting (minimum 5 years’ experience desired)

▪ Advanced understanding of TCP/IP

o Sub-netting

o Super-netting

▪ Advanced knowledge of a TCP stack

o Configuration

o Advanced Parameters

▪ Intermediate knowledge of Wireless

▪ Intermediate knowledge of VPN

▪ Intermediate knowledge of VDI

▪ Intermediate knowledge of DNS and WINS

o Experience with NSLOOKUP

▪ Intermediate knowledge of VoIP

o Experience with voice gateways

o Experience with Cisco Call Manager

E. Certification • CCIE Certification desired

• JNCIP Certification desired

2.4.4 Network Engineer/ SME

A. Work Content Summary: Responsible for the planning, organization, development, implementation and maintenance of feature requirement specifications for multiple operational support systems in support of the ITS Network. Provides direction and guidance to technical personnel and performs the group leader function. Directs the systems engineering process and works closely with suppliers and network staff. The Network Engineer may be required to work day, evening or night shifts and weekends, holidays and other overtime work. Hours to be worked are determined by job requirements and qualifications. Personnel will responsible for being on call, which will occur on a rotating basis, in the case of an emergency.

B. Major Responsibilities/Results/Outputs: • Technical and Project Management Leadership

▪ Manages the objectives necessary to accomplish the assigned work

▪ Develops business models, systems and technological architecture and

tactical information systems plan.

▪ Reviews work effort of subordinate engineers to assure that business



14.

unit/end user needs have been analyzed and plan meets operational,

financial, quality and time goals.

▪ Directs system analyses to ensure correct interfaces and relationships to

other systems, functions and organizations within the ITS Network.

▪ Carries out all other tasks necessary to support management of the network

and performance of duties related to the operation of the network, including

but not limited to design, configuration, change management and problem

resolution as determined by ITS.

▪ Analyzes requests for engineering work (including project funding

estimates).

▪ Identifies skill and knowledge requirements for each feature project and

develops resource plans to accomplish objectives.

▪ Assist in drafting inter-organizational agreements as necessary.

▪ Manages the development, documentation and support of software tools

which provide mechanized method support, including corporate systems

inventory.

▪ Oversees the research and development of methods and tools required to

support the customer’s information systems planning which will promote

synchronized business plans.

• Network Maintenance Planning:

▪ Develops and maintains maps, drawings, and/or diagrams of customer’s

communications configuration to anticipate, analyze and resolve potential

problems in the areas of reliability and service provisioning.

▪ Participates on local, inter-organizational teams to improve maintenance

processes and to reduce customer affecting network incidents.



▪ Assists in the development of requirements for new or the enhancement of

existing operating support systems to obtain appropriate metrics.

• Network Management:

▪ Coordinate and implement software code upgrades in all network

equipment during appropriate maintenance window.

▪ Coordinate and implement the installation of new equipment and products

in the network.

▪ Coordinate and implement the removal of network equipment being

displaced or replaced.

• Network Planning:

▪ Participates on local, inter-organizational teams to improve network

processes and to reduce customer affecting network incidents.

▪ Consults with appropriate engineering and operations groups, and

provides status updates to ensure standardization of maintenance processes.

▪ Assists design software groups in the development of requirements for new

or the enhancement of existing operating support systems to obtain



15.

appropriate metrics.

• Standards & Documentation:

▪ Develops and authors standards of network services that define all aspects

of the product.



▪ Develops and authors standard operating procedures of all network

products & services for lower level staff.

C. Supervisory and Administrative Responsibilities:

• Structures work teams, analyzes knowledge and experience requirements.

• Develops and communicates group’s objectives.

• Typically reports to an ITS Operations Manager

D. Education and Work Experience: • BS in Engineering, Computer Science, Telecommunications or Operations Research

and 5 years of experience required, or 10 years relevant work experience in a

multisite data center environment required.

• Experience in network systems engineering, network design, and management and

operations required.

• CCIE or equivalent desired

• Detailed knowledge of TCIP/IP network addressing including both IPv4 and IPv6

implementations.

• Expert knowledge of Frame Relay, TDM T1, Ethernet switching, TCP/IP, SNMP, Layer

2, 802.1Q, Layer 3, routing protocols to include OSPF & BGP, as well as MPLS.

Also, expert knowledge of DWDM and fiber technology to include Single mode and

Multimode (62.5 and 50 micron) technologies.

• Experience with troubleshooting complex and detailed network challenges including

Asymmetric routing, out of order packets, unicast and multicast issues, Latency,

spanning tree, retransmission and fragmentation issues.

• Experience with troubleshooting and design of complex switching environments and

technologies such as the Cisco Nexus and Arista switch lines.

• Experience with troubleshooting and design of detailed layer 2 and layer 3 network

environments that include VLANs, trunk and access ports, Port Channels,

EtherChannel, VPCs, VTP, CDP, LLDP, MTU, SPAN, port mirroring, etc.

• Experience with troubleshooting tools such as Sniffer, Wireshark, Ethereal and other

networking tools and the ability to follow packet and data flows throughout the

capture.

• Experience with Load Balance environments and vendors such as Cisco CSS and ACE

and the F5.

• Detailed experience with designing and implementing complex load balance

environments that includes complex server health checks, advance load balance

algorithms, SSL offload, Irules, Scripted Keep-alives, port forwarding, etc.

• Ability to design, implement and troubleshoot advanced routing environments and

concepts including, but not limited to, OSPF, EIGRP, route leaking, policy based



16.

routing, route tagging, distance vector.

• Ability to design, implement and troubleshoot device security protocols such as

TACACS and RADIUS and their inclusion in an AAA based device security

environment. This should include privileged modes and read-only access.

E. Certification • CCIE Certification desired

• JNCIP Certification desired

2.4.5 Unified Communications Specialist Level 2

A. Work Content Summary: Responsible for the planning, organization, development, implementation and maintenance of feature requirement specifications for multiple systems in support of the ITS Unified Communications (UC) environment. Provides direction and guidance to technical personnel and performs the group leader function. Leads the systems engineering process and works closely with suppliers and network staff. Personnel will responsible for being on call, which will occur on a rotating basis, in the case of an emergency. Personnel will be required to work nights and weekends in support of the 24x7x365 ITS UC environment.

B. Major Responsibilities/Results/Outputs:

• Unified Communications Environment Support:

▪ Provide level 2 technical support for ITS UC environment components and

related systems.

▪ Lead the troubleshooting of complex issues.

▪ Interact with other ITS business units and vendor support teams for incident

troubleshooting and root cause analysis.

▪ Develop and provide root cause analysis for resolved incidents.

▪ After hours and on-call support required for a 24x7x365 UC environment.

• Unified Communications Environment Technical and Project Management Leadership:







▪ Directs system analysis to ensure correct interfaces and relationships to

other systems, functions, and organizations within the ITS UC environment.

▪ Carries out all other tasks necessary in support of management of the ITS

UC environment and performance of duties related to the operation of the ITS

UC environment, including but not limited to design, configuration, change



estimates).




17.





inventory.




• Unified Communications Environment Maintenance Planning:

▪ Develops and maintains maps, drawings, and/or diagrams of ITS UC

environment configuration to anticipate, analyze and resolve potential



processes and to reduce customer affecting ITS UC environment incidents.





• Unified Communications Environment Management:

▪ Coordinate and implement software code upgrades in all ITS UC

environment equipment during appropriate maintenance window.


in the ITS UC environment.



• Unified Communications Environment Planning:

▪ Participates on local, inter-organizational teams to improve ITS UC

environment processes and to reduce customer affecting ITS UC environment

incidents.






• Unified Communications Environment Standards & Documentation:

▪ Develops and authors standards of ITS UC environment services that define

all aspects of the product.



▪ Develops and authors standard operating procedures of all ITS UC

environment products & services for lower level staff.



18.

C. Education and Work Experience: • BS in Engineering, Computer Science, Telecommunications or Operations Research

and 5 years of experience, or a minimum of 10 years relevant work experience in

Unified Communications Design and Engineering is required.

• 60 months of experience designing, implementing, administering, and supporting a

multi-cluster Cisco IP telephony environment, including Cisco Call Manager

(publisher, subscriber, session manager), Unity, and Emergency Responder VoIP

systems is required.

• 60 months of providing support and troubleshooting for Enterprise Voice over IP

environment with 50,000+ IP phones is required.

• 60 months of experience troubleshooting unified communication application is

required.

• 36 months of experience administering and supporting Cisco voice gateways (VG’s)

desired.

• 36 months of experience administering and supporting ASR Cisco Unified Border

Element (CUBE), SP edition and ASR Cisco Unified Border Element (CUBE), Enterprise

edition desired.

• 36 months of experience with Cisco 3845/3945 trunk gateways and PRI facilities

desired.

• 36 months experience with Cisco IP communicator and/or Cisco Jabber desired.

• 36 months experience with AXL, SQL, JSON application programming and

interaction with Cisco Call Manager and Unity desired.

• 36 months experience with Cisco HCS LE platform and associated hardware desired.

• 36 months of experience managing Cisco UC environment via Cisco Unified

Communications Domain Manager (CUCDM) application desired.

• 36 months of experience with Cisco Prime Collaboration Assurance desired.

• 36 months of experience administering and supporting Cisco WebEx integrated

with Cisco Meeting Place and Cisco Cloud Connect Audio desired.

D. Certification

• Valid CCIE Voice, CCIE Collaboration, or CCIE Routing & Switching Certification

desired

2.4.6 Unified Communications Specialist Level 3

A. Work Content Summary: Responsible for the planning, organization, development, implementation and maintenance of feature requirement specifications for multiple systems in support of the ITS Unified Communications (UC) environment. Provides direction and guidance to technical personnel and performs the group leader function. Leads the systems engineering process and works closely with suppliers and network staff. Personnel will responsible for being on call, which will occur on a rotating basis, in the case of an emergency. Personnel will be required to work nights and weekends in support of the 24x7x365 ITS UC environment.

B. Major Responsibilities/Results/Outputs:

• Unified Communications Environment Support:

▪ Provide level 3 technical support for ITS UC environment components and



19.

related systems.

▪ Lead the troubleshooting of complex issues.

▪ Interact with other ITS business units and vendor support teams for incident

troubleshooting and root cause analysis.

▪ Develop and provide root cause analysis for resolved incidents.

▪ After hours and on-call support required for a 24x7x365 UC environment.

• Unified Communications Environment Technical and Project Management Leadership:







▪ Directs system analysis to ensure correct interfaces and relationships to

other systems, functions, and organizations within the ITS UC environment.

▪ Carries out all other tasks necessary in support of management of the ITS

UC environment and performance of duties related to the operation of the ITS

UC environment, including but not limited to design, configuration, change



estimates).






inventory.




• Unified Communications Environment Maintenance Planning:

▪ Develops and maintains maps, drawings, and/or diagrams of ITS UC

environment configuration to anticipate, analyze and resolve potential



processes and to reduce customer affecting ITS UC environment incidents.





• Unified Communications Environment Management:

▪ Coordinate and implement software code upgrades in all ITS UC

environment equipment during appropriate maintenance window.



20.


in the ITS UC environment.



• Unified Communications Environment Planning:

▪ Participates on local, inter-organizational teams to improve ITS UC

environment processes and to reduce customer affecting ITS UC environment

incidents.






• Unified Communications Environment Standards & Documentation:

▪ Develops and authors standards of ITS UC environment services that define

all aspects of the product.



▪ Develops and authors standard operating procedures of all ITS UC

environment products & services for lower level staff.

C. Education and Work Experience:

• BS in Engineering, Computer Science, Telecommunications or Operations Research

and 5 years of experience, or a minimum of 10 years relevant work experience in

Unified Communications Design and Engineering is required.

• 60 months of experience designing, implementing, administering, and supporting a

multi-cluster Cisco IP telephony environment, including Cisco Call Manager

(publisher, subscriber, session manager), Unity, and Emergency Responder VoIP

systems is required.

• 60 months of providing support and troubleshooting for Enterprise Voice over IP

environment with 50,000+ IP is required.

• 60 months of experience troubleshooting unified communication application desired.

• 36 months of experience administering and supporting Cisco voice gateways (VG’s)

desired.

• 36 months of experience administering and supporting ASR Cisco Unified Border

Element (CUBE), SP edition and ASR Cisco Unified Border Element (CUBE), Enterprise

edition desired.

• 36 months of experience with Cisco 3845/3945 trunk gateways and PRI facilities

desired.

• 36 months experience with Cisco IP communicator and/or Cisco Jabber desired.

• 36 months experience with AXL, SQL, JSON application programming and

interaction with Cisco Call Manager and Unity desired.

• 36 months experience with Cisco HCS LE platform and associated hardware desired.

• 36 months of experience managing Cisco UC environment via Cisco Unified



21.

Communications Domain Manager (CUCDM) application desired.

• 36 months of experience with Cisco Prime Collaboration Assurance desired.

• 36 months of experience administering and supporting Cisco WebEx integrated

with Cisco Meeting Place and Cisco Cloud Connect Audio desired.

D. Certification

• Valid CCIE Voice, CCIE Collaboration, or CCIE Routing & Switching Certification

required.

2.4.7 Operations Manager – Data Center Network (DCN)

A. Work Content Summary: The Operations Manager-Data Center Network, has the overall responsibility for the day to day operations of the Data Center operations supporting data center network at both CNSE and Utica. It is desired that the Operations Manager have a Bachelor’s degree, or equivalent, with 8-10 years of experience in network management and a minimum of 5 years of experience as a manager. He or she will have the technical skills to work an issue and the professional skills to lead staff and partners to resolve problems and implement service requests.

Supervises the implementation of maintenance plans to improve the capability, reliability and cost effectiveness relating to the performance of the Data Center Networks. Assesses the deployment of associated support systems which monitor and analyze operational data. Recommends changes to maintenance standards that conflict with new technology and affect recovery, operation and surveillance functions.

The Operations Manager - DCN may be required to work day, evening or night shifts and weekends, holidays and other overtime work. Hours to be worked are determined by job requirements and qualifications. Personnel will responsible for being on call, which will occur on a rotating basis, in the case of an emergency.

B. Major Responsibilities/Results/Outputs: • Network Maintenance Administration

▪ Approves deployment schedules and assigns staff to implement work plans

which complement long-term maintenance strategies and the introduction of

advanced technology.

▪ Directs staff in assessing impact situations and designing solutions affecting

switching, signaling, transport, infrastructure and/or computer operations.

▪ Supervises the collection, monitoring and analysis of network performance

data and establishes requirements for the enhancement of those support

systems.

▪ Project manages all documentation for network maintenance procedures

across the ITS Network in assigned area.

▪ Coordinates the testing of applications relating to the functionality of the

Network.

▪ Carries out all other tasks necessary in the support of management of the

Network and performance of duties related to the operation of the Network,

including but not limited to provisioning, change management and problem-

solving resolution as determined by ITS.



22.

▪ Other responsibilities include scheduling, ensuring maximum network

availability, troubleshooting complex issues, working with various vendors,

oversight and streamlining of daily operations. Successfully manage multiple

projects relating to the data center. Documentation and oversight of physical

and logical diagrams and supporting information. Ensuring policies and

procedures are adhered to by staff and contractors.

• Network Maintenance Planning:

▪ Participates in inter-disciplinary teams and acts as subject matter expert in

assigned area to review and plan services and support infrastructures that will

allow the network to become more robust, reliable, recoverable, cost effective

and flexible.

C. Management/Supervisory Functions: • Manages the development, collection and reporting of metrics used to evaluate

maintenance and operations.

D. Education and Work Experience:

• BS/BA in Computer Science, Information Technology, Computer Information Systems or

an AS in Computer Information Systems with a Cisco Certified Network Professional or

higher with 8-10 years' experience working in a Data Center supervisor capacity, or a

minimum of 12 years' work experience in a Data Center supervisory capacity desired.

• minimum of 5 years of experience as a manager desired.

2.5 STARTUP ACTVITIES/TRANSITION

It is ITS’s intent to effectuate a smooth transition from the current maintenance provider to the Contractor by stipulating that the initial commencement of Project Services shall begin no more than thirty (30) days following approval by the NYS Office of the State Comptroller (OSC). The Contractor must consult with the State to facilitate preparation for the smooth transition from the incumbent vendor to Contractor. The scheduling of the consultations must be subject to the approval of the State and must include but not be limited to the following activities to be performed by Contractor:

• Providing names and contact information for Contractor’s installers and staff assigned

to off-hour support;

• Submitting security clearance forms for all Contractor’s installers and staff assigned to

the Project; (Consistent with the security background check provisions contained in

Appendix C Section 1.8 of this RFP.)

• Submitting escalation and dispatch procedures for the State’s approval;

• Conducting network support and overview meeting;

• Submitting mock invoices for the State’s approval;

• Submitting mock network changes for the State’s approval;

• Testing access to the inventory management system;

• Confirming inventory and process for direct vendor support;

• The Bidder’s proposed transition plan cannot exceed 30 calendar days in duration; and

• All submissions must be in formats approved by ITS.



23.

SECTION 3 - PROCUREMENT PROCESS

3.1 METHOD OF AWARD

ITS will make an award for the services described in this RFP to a responsive and responsible Bidder on a

“Best Value” basis. Best Value means that the proposal that optimizes quality, cost, and efficiency among

responsive and responsible Bidders shall be selected for award (State Finance Law, Article 11, Section 163).

3.2 ADMINISTRATIVE REQUIREMENTS AND INFORMATION

3.2.1 Inquiries from Bidders

New York State Finance Law §§139-j and 139-k imposes certain restrictions on communication between

NYS and Bidders during a procurement. Bidders should submit all RFP inquiries, questions, comments, or

extraneous terms using Attachment 4 – Vendor Questions and Extraneous Terms and Conditions during the

Bidder Inquiry period. Solicitation deviations and Extraneous Terms shall be sent to

[email protected] by the deadline stated in Page ii., Key Events and Dates. Bidder is advised

that ITS will not entertain any exceptions to Appendix A (Standard Clauses for New York State

Contracts). All extraneous terms and conditions must be resolved prior to the submission of a bid and

answers to all questions, comments, bid deviations and Extraneous Terms of a substantive nature will be

provided to all prospective Vendors in the form of a question and answer document, which will be posted

on the ITS website. No other method of inquires will be accepted.

Additional information is available at: http://ogs.ny.gov/Aboutogs/regulations/defaultAdvisoryCouncil.html

Administrative issues pertaining to sending/receiving email through the designated mailbox may be

reported at (518) 473-9341.

3.2.2 Filing by Bidders of Mandatory Intent to Bid

Bidders must file a notice of Intent to Bid (Attachment 2) by the due date indicated on the Calendar of

Events. Filing a notice of Intent to Bid does not obligate Bidders to submit a proposal. Failure to submit an

Intent to Bid will disqualify a vendor from submitting a proposal.

3.2.3 Communications from NYS to Vendors

ITS has established a procurement website for the purpose of disseminating information relating to this

procurement, and vendors are encouraged to monitor the site. The website URL is provided on the cover

page of this RFP.

3.2.4 Procurement Record

ITS shall maintain a Procurement Record that documents the procurement process.

3.2.5 Building Access Procedures for Visitors and Hand Deliveries

To access the ITS office building, all visitors must present photo identification at the Security Desk and

comply with other requirements. Bidders who intend to hand-deliver Proposals or utilize independent

courier services should allow extra time to comply with these procedures. Bidders hand-delivering their

Proposals should ask the security personnel at the security desk to call the Designated Contact(s) indicated

in this RFP or the Procurement and Contracts Support Unit. Building Access procedures may change or be

modified at any time. Bidders assume all risks for timely, properly submitted hand deliveries.

mailto:[email protected]

http://ogs.ny.gov/Aboutogs/regulations/defaultAdvisoryCouncil.html



24.

3.3 NO LATE SUBMISSIONS

All Proposals must be submitted and received by the Proposal submission dates and times specified in this RFP. Proposals received after the Proposal Submission Deadline shall be rejected.

Faxed proposals and electronic submission will not be accepted. If proposal packaging labels are not sufficient to identify the contents, ITS reserves the right to open packages for the purpose of identifying the source and contents of the package. All materials submitted by the Bidder become the property of the State of New York Office of Information Technology Services and may be returned only at the sole discretion of ITS.

SECTION 4 - PROPOSAL REQUIREMENTS

4.1 PACKAGE LABEL

All Proposals must have a label on the outside of the package or shipping container with the following information:

RFP C000474 Enterprise Network Support - PROPOSAL ENCLOSED

NOT TO BE OPENED EXCEPT BY AUTHORIZED PERSONNEL

4.2 MULTIPLE SUBMISSIONS

Bidders may submit more than one proposal for offering alternative solutions but each proposal must meet all the mandatory requirements of the RFP, be complete, and must not reference or incorporate portions of another proposal submitted by Bidder. Multiple proposals received from the same Bidder will be separately evaluated by ITS as if each proposal were the sole submission of the Bidder.

4.3 GENERAL REQUIREMENTS FOR PROPOSALS

Bidders Must submit a complete response to this RFP that satisfies the requirements set forth below. The RFP should be submitted in three separately sealed and labeled parts (Technical Proposal, Financial Proposal, and Administrative Proposal). The technical proposal shall contain 2 separate original signed hard copies, 6 exact copies, and the corresponding electronic media (1 flash drive). The administrative and financial proposals shall contain 3 separate original signed hard copies, 1 exact copy of each, and the corresponding electronic media (1 flash drives for the financial proposal and 1 flash drives for the administrative proposal). Failure to do so may render the bidder’s proposal non-responsive. A proposal check list is included in this RFP as Attachment 1.

Proposals that make extensive use of color photographs or illustrations, or that include separate brochures or marketing materials and overly elaborate embellishments, are discouraged.

All proposals submitted in response to this RFP, must be written in the English language with quantities expressed using Arabic numerals and United States Dollars ($ USD), as applicable.

4.4 PROPOSAL FORMAT AND CONTENT

4.4.1 Technical Proposal

When completing the Technical Proposal Content, DO NOT include any pricing information.

Attachment 1 – Proposal Checklist

Bidder must submit completed and signed Attachment 1 – Proposal Checklist.



25.

Attachment 7- Firm Offer Letter

Bidders must submit Attachment 7 - Firm Offer Letter and Conflict of Interest Disclosure. A Bidder Representative authorized to make contractual obligations must sign the Firm Offer Letter and Conflict of Interest Disclosure. All requested information needs to be included.

Attachment 18 – Technical Proposal Form

Bidders must submit Attachment 18 - Technical Proposal Form.

Part 1: Technical Proposal Overview and Corporate/Business History

Bidder must provide a brief corporate/business history including general mission statement, number of personnel and other general information about the firm, as well as a technical proposal overview. Limit response to 5 pages.

Part 2: bidders experience

The Technical Proposal must demonstrate to ITS that the Bidder can successfully undertake and complete a project of the scale and scope set forth in this RFP. Complete the Bidder’s Experience form to describe its company background and pas experience in the Technical Proposal. Limit response to 25 pages

Part 3: Staffing

Bidder must provide a concise narrative description of how the Bidder proposes to provide the services as fully described in this RFP, including methods, strategies and resources to be employed for the titles provided in the RFP, or their equivalent, and to provide person-hours and expertise of Data Communication & Networking Professional Services required by ITS. Bidder must describe the process by which they will provide training to new and existing personnel on specific equipment and technologies deployed or planned to be deployed in the ITS network. This training is necessary for the successful completion of professional staffs’ duties over the term of their contract.

Attachment 20 - Minimum Bidder Qualifications

Bidder must submit verification of minimum requirements as noted above in “Section 2.1 Minimum Proposer Qualifications”. Bidder must complete and sign Attachment 20 – Minimum Bidder Qualifications. Failure to meet the minimum bidder qualifications will result in Proposal disqualification.

Attachment 21 – Bidder and Subcontractor Customer References

Bidder must provide references for at least three similar projects. If subcontractors are being used, a minimum of one reference must be provided for each subcontractor. The Bidder should provide contact information for its client references for projects described in its Technical Proposal.

Attachment 24 – Key Personnel Forms

Bidder must identify and provide Key Personnel Forms for the 1 proposed Operations Manager - Data Center Network (DCN), see Section 2.4.7.

4.4.2 Cost Proposal

Attachment 7, Completed, Signed, and Notarized Firm Offer Letter and Conflict of Interest Disclosure



26.

Attachment 22 – Financial Proposal Worksheet

Proposer shall submit a completed Financial Proposal Worksheet (Attachment 22) in a separately

sealed package within the proposal submission, which must be clearly identified as the cost

proposal. Each item must be complete, with no lines omitted. Proposer shall not provide

alternative pricing or deviate from the Cost Proposal Form. Alternative pricing methodologies will

not be considered and may result in the rejection of the proposal.

4.4.3 Administrative Proposal

Attachment 1 - Proposal Checklist, completed and signed

Attachment 5 - NYS Required Certification

Attachment 6 - Consultant Confidentiality and Non-Disclosure Agreement

Attachment 7, Completed, Signed, and Notarized Firm Offer Letter and Conflict of Interest Disclosure

Attachment 8, Completed Lobbying Forms All-in-One

• Completed and signed Offeror’s Affirmation of Understanding of and Agreement pursuant to State Finance Law §139-j (3) and §139-j (6) (b)

• Completed and signed Offeror Disclosure of Prior Non-Responsibility Determinations

Attachment 9, EEO 100 – Equal Employment Opportunity Staffing Plan, completed and signed

Attachment 10, Completed and signed MWBE 100 - MWBE Utilization Plan

Attachment 11, Completed Minority and Women-Owned Business Enterprises and Equal Employment Opportunity Policy Statement- Form # 4

Attachment 12, Completed and signed New York State Consultant Services Contractor's Planned Employment, Form A

Attachment 14, Encouraging Use of NYS Businesses in Contract Performance

Attachment 15, Contractor Certification to Covered Agency, ST-220-CA, completed, signed, and notarized

Attachment 16, Bidder Information Form

Attachment 17, Workers’ Compensation Requirements under WCL § 57: Completed Workers Compensation Coverage Form:

• C-105.2 (Certificate of NYS Workers' Compensation Insurance Coverage): Contact your insurance carrier or licensed NYS insurance agent for this form OR

• U-26.3 (NY State Insurance Fund Certificate of Workers' Compensation Coverage) Available from the NYS Insurance Fund OR

• SI-12 (Affidavit Certifying That Compensation Has Been Secured): Board-approved self-insurers must obtain this form from Board's Self-Insurance Office OR

• GSI-105.2 (Certificate of Participation in Workers' Compensation Group Board-Approved Self-Insurance): Employers must obtain this form from their group self-insurance administrator; OR

• WC/DB CE-200, Certificate of Attestation of Exemption from New York State Workers Compensation and/or Disability Benefits Coverage. Request through the Workers’ Compensation Board website.

Attachment 17, Disability Benefits Requirements under WCL § 220(8): Completed Disability Benefits Coverage Form:

• DB-120.1 (Certificate of Insurance Coverage Under the NYS Disability Benefits Law): Contact your insurance carrier or licensed NYS insurance agent for this form OR



27.

• DB-155 (Compliance with Disability Benefits Law): Board-approved self-insured employers must obtain this form from Board's Self-Insurance Office OR

• WC/DB CE-200, Certificate of Attestation of Exemption from New York State Workers Compensation and/or Disability Benefits Coverage: Request through the Workers’ Compensation Board website.

Attachment 20 - Minimum Bidder Qualifications

Attachment 21 - Bidder and Subcontractor Customer References

Attachment 23 – Vendor Responsibility Questionnaire

Attachment 26 – Vendor Assurance of No Conflict of Interest

Attachment 27 – Compliance with HIPAA and HITECH

Attachment 28 – Use of SDVOB Certification

Attachment 29 – Affirmative Statements

Attachment 30 – Foil and Litigation Disclosure

Bidder must identify the location of compliance with specific RFP Requirements in the Bidder’s Proposal

as well as certify the Bidders understanding of the RFP requirements and compliance to those

requirements.

4.5 EVALUATION METHODOLOGY

The evaluation process will be conducted in a comprehensive and impartial manner. The Technical Proposal will be weighted at 60%, and the Financial Proposal will be weighted at 40%. There will be no points awarded to the Administrative Proposal.

4.5.1 Proposal Completeness Review

After the Proposal opening, each proposal will be screened for completeness and conformance with the RFP requirements. Proposals that do not meet the RFP requirements may be deemed non-responsive, removed from further consideration, and the Bidder notified accordingly. Proposals that pass will proceed to the Technical Evaluation.

4.5.2 Minimum Qualifications Evaluation

Proposals submitted by Bidders will be evaluated on a Pass/Fail basis to determine whether they satisfy the RFP’s minimum qualifications. Proposals that fail to meet the minimum qualifications will be deemed non-responsive, will not be further evaluated, and the Bidder will be notified accordingly. Passing proposals next proceed to the Technical and Financial Evaluations. Bidders may still be disqualified if it is later determined that the Bidder did not meet all the RFP minimum qualifications and should not have qualified to move on to the Technical and Financial Evaluations stage.

4.5.1 Technical Proposal Evaluation

The Technical Evaluators will independently score each Technical Proposal to calculate the Technical Score for each responsive Bidder.

4.5.2 Financial Proposal Evaluation

The Financial Proposal evaluation will be based on a maximum score of 40 points which will be allocated to the proposal with the lowest price. All other responsive proposals will receive a proportionate score based on the relation of their Financial Proposal to the proposal with the lowest price, using this formula:



28.

Financial Proposal points awarded = points x (Lowest Price Financial Proposal/Price of Proposal Being Evaluated)

4.5.3 Final Composite Score

A final composite score will be calculated by adding the Technical Proposal points to the Financial Proposal points. The Proposals will be ranked based on the combined scores. The Bidder with the highest score may receive a tentative award, subject to successful contract negotiations and approval by the Attorney General and Office of the State Comptroller.

Should more than one Bidder get the same total score, the tie will be broken using the Financial Proposal score. When price and other factors are found to be substantially equivalent, ITS will select the winning Bidder at its sole discretion.



29.

APPENDICES

Appendix A – Standard Clauses for New York State Contracts

Appendix B – Reserved

Appendix C – ITS Standard Contract Clauses

Appendix D – CJIS Security Policy

Appendix D1 – CJIS Security Requirements and Certification

Appendix E – Contract Clauses Unique to this RFP

Appendix F – EEO 101, Workforce Employment Utilization/Diversity Compliance Report

Appendix G – MWBE 102, Quarterly MWBE Compliance Report

Appendix H – Personnel Request Form

Appendix I – Glossary of Terms

ATTACHMENTS

Attachment 1 – Proposal Checklist

Attachment 2 – Intent to Bid

Attachment 3 – Non- Collusive Bidding Certification

Attachment 4 – Vendor Questions and Extraneous Terms and Conditions Form

Attachment 5 – NYS Required Certifications

Attachment 6 – Consultant Confidentiality and Non-Disclosure Agreement

Attachment 7 – Firm Offer Letter and Conflict of Interest Disclosure

Attachment 8 – Lobbying Forms All-in-One

Attachment 9 – Equal Employment Opportunity Staffing Plan – EEO 100

Attachment 10 – Minority/Women Owned Business Utilization Plan – MWBE-100

Attachment 11 – EEO Policy Statement

Attachment 12 – Consultant Disclosure Forms A & B

Attachment 13 – Reserved

Attachment 14 – Encouraging Use of New York State Businesses in Contract Performance

Attachment 15 – Contractor Certification to Covered Agency, ST-220-CA

Attachment 16 – Bidder Information Form

Attachment 17 – Workers Compensation and Disability Insurance Requirements



30.

Attachment 18 – Technical Proposal Form


Attachment 20 – Minimum Bidder Qualifications

Attachment 21 – Bidder and Subcontractor Customer References

Attachment 22 – Financial Proposal Workbook

Attachment 23 – Vendor Responsibility Questionnaire

Attachment 24 – Key Personnel Form Operations Manager DCN


Attachment 26 – Vendor Assurance of No Conflict of Interest

Attachment 27 – Compliance with HIPAA and HITECH

Attachment 28 – Use of SDVOB Certification

Attachment 29 – Affirmative Statements

Attachment 30 – Foil and Litigation Disclosure

EXHIBITS

Exhibit 1 – Reserved

Exhibit 2 – ITS Security Standards