comptia: enterprise mobility study for uk companies
DESCRIPTION
The corporate embrace of mobile technologies continues, but new research released by CompTIA, the ICT Industry Association, suggests many companies have yet to implement new policies and processes to tap into mobility’s full potential. The new mobility study is the latest example of quality content available at no cost to CompTIA registered users through the association’s new Open Access Model. Each year CompTIA conducts more than 25 independent, vendor-neutral research studies. This research covers a range of topics, from technology adoption and business attitudes to IT channel trends and workforce issues. More than 100 reports, whitepapers and briefs are available at no cost to CompTIA registered users.TRANSCRIPT
CompTIA Study Reveals Mobility Push Continues, but New Challenges Lie Ahead for Many U.K. CompaniesJune 2014
Copyright (c) 2014 CompTIA Properties, LLC. All Rights Reserved. | CompTIA.org
Typical Workforce Composition
63%
25%
11%
Full Time at Home
Full Time at Office Location
Split Time between Office/Home
40%
36%
21%
Zero Travel
Travel up to 50%
Travel more than 50%
Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 250 UK end users
Benefits of Mobility
Opportunity to reach new market segments
New capabilities for certain job roles
Higher job satisfaction
Improved ability to collaborate
Improved ability to engage with customers
Ability to reach employees at any time
Higher productivity
Keeping employees connected
22%
30%
40%
43%
43%
50%
53%
61%
Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 250 UK end users
Challenges in Adopting Mobility
Finding mobile application developers
Maintaining mobile & Internet offerings
Users not familiar with company policy
Determining cost/ROI of mobile solutions
Optimizing business applications
Mobility skill level of IT staff
Making systems accessible securely
Mobility skill level of general staff
15%
20%
23%
26%
27%
31%
40%
44%
Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 250 UK end users
Device Deployment
Small Firms< 100 employees
Medium-Sized Firms100-499 employees
Large Firms500+ employees
59%
37%
4%
55%
39%
5%
46%
49%
5%
No BYOD Partial BYOD Full BYOD
Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 110 small UK end users/76 medium UK end users/65 large UK end users
Financial Impact of Mobility
Significant cost savings
Moderate cost savings
Cost neutral
Moderate investment
Significant investment
4%
4%
17%
64%
12%
2%
2%
28%
58%
11%
Companies with at least some BYOD
Companies with No BYOD
Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 113 UK end users with BYOD/137 UK end users without BYOD
Amount of Workflow Change as a Result of Mobility
5%
38% 38%
13%6%
Significant Change
No Change
Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 250 UK end users
Steps Towards Integration
IT team assists with configuring devices
Move applications to cloud systems
Implement/explore virtual desktops
Build custom mobile applications
Device usage information provided to users
Move to applications with mobile apps
47%
43%
34%
32%
31%
30%
33%
16%
32%
25%
31%
27%
Minor/No integration Heavy/Moderate integration
Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 250 UK end users
Slow Progress in Policy Creation
Currently have a formal policy
Currently building a policy
Only share best practices
No set policy or practices
Don't know status of policy
28%
31%
24%
16%
2%
Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 250 UK end users
Connecting to corporate email
Accessing private corporate data
Accessing public corporate information
Internal video calls
External video calls
Using personal file-sharing app
Storing corporate data on device
58%
38%
52%
41%
40%
24%
42%
10%
21%
7%
12%
10%
30%
20%
27%
26%
29%
34%
37%
25%
25%
2%
6%
7%
4%
5%
12%
7%
Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 113 UK end users with some form of BYOD
Addressed in policy No policy statement
Allowed Prohibited Acceptable Unacceptable
Many Mobile Security Issues to Solve
Technologies need to be improved
Poor security implementation by users
Control security from a central location
Tight security impacts usability
Security is lower priority than mobility
44%
31%
28%
21%
19%
43%
48%
51%
48%
44%
Major issue Minor issueSource: CompTIA’s 3rd Annual Trends in Enterprise Mobility study
Base: 250 UK end users
Different Challenges for Different Companies
Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 250 UK end users
Medium-Sized Firms Enterprise
1. Remote support
2. Multiple OS
support
3. Integrating devices
1. Multiple OS support
2. Enforcing policy
3. Integrating devices
Small Business
1. Integrating devices
2. Balancing needs
3. Pace of innovation
Managing suggestions from end users
Rapid pace of innovation in mobility
Balancing the needs of end users and IT
Enforcing mobility policy among end users
Supporting multiple mobile OS
Supporting devices remotely
Integrating mobile devices
19%
30%
35%
36%
39%
40%
46%
Types of Training Provided to General Staff
25%
37%
23%
15%
28%29%
59%
25%21%
9%
30%
48%
41%
30%
13%
SmallMediumLarge
Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 250 UK end users
About This Research
Source: CompTIA IT Industry Business Confidence Index, Q2 2014 | Base: n=305 IT industry executives
CompTIA is a member of the Marketing Research Association and abides by its guidelines for survey best practices and research ethics. CompTIA is responsible for all content contained in this report.
This study and all CompTIA research is one way in which the association re-invests resources in the IT channel. As the voice of the IT industry, CompTIA has hundreds of tools, market intelligence reports and business training programs to help IT channel organizations grow through education, certification, advocacy and philanthropy. The full report is available at no cost to CompTIA members to help them develop and hone their business plans.
Visit www.comptia.org or contact [email protected] for more information.