1. Managed Services Community Meeting

2. CompTIA has a policy of strict compliance with federal and state antitrust laws. The antitrust laws prohibit competitors from engaging in actions that could result in an unreasonable restraint of trade. Consequently, you agree to avoid discussing certain topics in participating at any CompTIA events or activities, including, without limitation, any discussions relating to prices, fees, rates, profit margins, or other terms or conditions of sale (including allowances, credit terms, and warranties); allocation of markets or customers or division of territories; or refusals to deal with or boycotts of suppliers, customers or other third parties, or topics that may lead participants not to deal with a particular supplier, customer or third party. www.comptia.org/antitrust CompTIAs Antitrust Statement 3. Strut Your Stuff Panel Discussion The CompTIA MSP Partners TrustmarkTM qualifies and differentiates those Solution Providers that offer on-premise IT services via a managed services business model. Learn more at: www.comptia.org/trustmarks $100 discount at ChannelCon 4. Agenda 09:00 09:20 Welcome & Community Business 09:20 10:15 Research 10:15 10:30 Break 10:30 11:20 Panel 11:20 11:30 Closing 5. Community Leadership Chair Jay McBain Co-Founder & Chief Social Officer at ChannelEyes Vice Chair John Tippett Chief Operating Officer at EDTS Staff Leader Lisa Person Director of Member Communities at CompTIA 6. Managed Services Executive Council Amy Luby Mailprotector Frank Ballatore The New England Computer Group Frank Picarello TeamLogicIT James Foxall Tigerpaw Kelly OBray GFI Len DiCostanzo Autotask Mark Crall StorageCraft Michael Minnich NetGain Rob Rae Datto Vince Tinnirello Anchor Network Solutions Jacob Braun WakaDigital (Ex-Officio) 7. Public Advocacy 2014 CompTIA TechVoice D.C. Fly-In The CompTIA TechVoice D.C. Fly-In will take place February 11-12, 2014. The Liaison Hotel, in walking distance to the U.S. Capitol, will be the venue. New this year, we will be co-locating Colloquium with the Fly-In so that the training and education community can interact with policy makers. We will provide updates on these events as they become available. See print out on the table for complete advocacy details. If you would like the document emailed to you, please put a star next to your name on the sign in sheet. 8. Agenda 09:00 09:20 Welcome & Community Business 09:20 10:15 Research 10:15 10:30 Break 10:30 11:20 Panel 11:20 11:30 Closing 9. Research Seth Robinson Emerging technology trends are causing disruption in all areas of IT, including channel firms. Vendors, resellers, and managed service providers are adjusting their offerings to provide the products and services that are in demand as businesses adjust the way they procure and use technology. Using data from CompTIA's recent Channel Product Offerings study, we will discuss the transformations taking place in the areas of mobility, big data, security, and communications. 10. E C A P Technology Focused Channel Focused 1 2 Market Vertical Focused Workforce, Policy & Business Focused 3 4 Research Across the Breadth of ECAP 11. Mobility Security Big Data Communications 12. What is the top issue for MSPs in Mobility Security Big Data Communications ? 13. Mobility Offerings from Channel Firms 43% 47% 53% 54% 55% 55% 57% 58% Mobile device repair Device Reselling/Configuring Mobile Application Management Custom mobile application development Mobile optimization Mobile Device Management Mobile strategy consulting Mobile device integration 14. 28% 57% 14% Channel Firms View of Customer Approach to Mobility Proactive Reactive Balanced 49% say it is challenging to engage with customers because they lack a well- defined strategy 15. Security Offerings from Channel Firms 61 % 65 % 66 % 66 % 67 % 67 % 68 % 68 % 70 % 72 % 73 % 77 % 79 % Cloud security End user training Compliance management Risk management Intrusion prevention/detection Mobile security SIEM IAM Data protection Business Continuity/Disaster Recovery Encryption solutions Network security Email and web security 16. Security as a Service 66% currently offer 20% plan to offer Managed Security 62% currently offer 25% plan to offer 17. On-premise storage Real time analytics Data collection Relational databases Data visualization Predictive analytics Data architecture Data mining Distributed storage Cloud storage Non-relational DBs Hadoop 36% 37% 27% Yes, fully Yes, paritially No Channel Firms With Big Data Offerings 18. Improving Big Data Offerings 22 % 39 % 41 % 45 % 48 % 50 % 51 % Attend Big Data tradeshows or conferences Hire staff with Big Data expertise Align with Big Data vendors Look for local partners Training for sales staff Training for technical staff Investigate vendor partner programs 19. Top 5 Channel Communications Offerings Email Instant Messaging VoIP Videoconferencing Core telecom/voice Channel Firms View of Customers Communications Priority 36% 46% 18%Very high priority Moderately high priority Middle of road or lower 20. 52% 44% 25% Telecom carriers Agents/Master Agents A/V Specialiasts New Partnering Opportunities 69% 57% 54% 29% Increased telecom revenue Net-new customers Internal telecom training Won deal based on telecom New Benefits 21. 1 2 3 Integration is a major challenge for end users Specialization can be a differentiating factor for MSPs Education across the whole organization is becoming more critical Solution Provider Takeaways 22. Thank You | Questions? Seth Robinson Director of Technology Analysis srobinson@comptia.org @sethdrobinson 23. Agenda 09:00 09:20 Welcome & Community Business 09:20 10:15 Research 10:15 10:30 Break 10:30 11:20 Panel Discussion 11:20 11:30 Closing 24. Agenda 09:00 09:20 Welcome & Community Business 09:20 10:15 Research 10:15 10:30 Break 10:30 11:20 Panel Discussion 11:20 11:30 Closing 25. Join us for the Community & Councils Reception & 60 Second Challenge What: Networking over drinks Fun & Quick Updates When: 5-6 PM Today Where: Peabody Grand U 26. Thank you! For more information visit www.comptia.org/channelcon