Computer Mediated Communication:Pre-lab Lecture Slides

Computer-Mediated Communication

Asynchronous (one-way) examples• Voice mail or e-mail

Synchronous (two-way) examples• IM/chat/Telephone/Videophone, Skype,

Interactive multi-user games

Computer Mediated Communication

Electronic Communication

Tools

Web Publishing

E-Mail

Faxing

Voice MailInstant Messaging

What are some Computer Mediated Communication tools?: a typologyIdentify the Asynchronous vs. Synchronous techniques in the cloud

What are some Computer Mediated Communication tools?: a typology

Electronic Conferencing Tools

Data Conferencing

Voice ConferencingVideoconferencing

Discussion Forums

Chat SystemsVirtual Meeting Systems

Identify the Asynchronous vs. Synchronous techniques in the cloud

Collaborative Work Management Tools

What are some Computer Mediated Communication tools?: a typology

Calendaring and Scheduling

Task and Project ManagementWorkflow Systems

Document Sharing

Knowledge Management

Identify the Asynchronous vs. Synchronous techniques in the cloud

Why use CMC tools?

As the world flattens with increased globalization, being able to effectively communicate and collaborate over distance has become a critical skill.

Collaboration ToolsThese tools can help bridge the distance between groups and

assist in effective collaboration.

Communication evolves into collaboration!

Group Decision Support Systems (GDSS)

A Decision Support System that meets the needs for a group decision.

Provides support in group decision-making settings.

A GDSS allows you tocommunicate with groupmembers that are in thesame building or half-wayacross the world.

Characteristics of a GDSS

• Should be easy to use

• Help facilitate the decision-making process

Support Brainstorming

Encourage Group Consensus (voting, gap analysis)

Allow Anonymous input

Reduce negative group behavior

What else?

Cloud Computing

• Services on the Internet:– Computing power– File storage– Applications

• You don’t know (or care) which specific server your files are on.

• Provider takes care of server administration and backups.

• Google, Amazon, HP IBM, Sun are big players.

Software as a service “enabled by the “cloud”• Traditional model:

– You “buy” software– You install it on your computer– You install updates– You pay for new versions… repeat

• Software as a service:– You “rent” software– You access it via a browser or special “client” program– New versions and fixes taken care of by provider– SalesForce.com

CRM is a good example

Google Applications vs. installed software

• Google has a new vision for computing !

• Google free file storage and e-mail

• Google applications (spreadsheet, word processing, presentations)– That can be shared via “the cloud”

• Google sites (free web sites)

Microsoft doesn’t like it. Why?

Input Processing Output Feedback (IPOF)Is a model and analysis tool used for all IS systems.

You will be applying this as an analysis technique to a case in lab using a Computer Mediated Collaborative Communication System.

We will work on this in person today and electronically in the CMCC lab.

Input/Output/Processing/Feedback

The IPOFS technique

In-class exercise:

Identify components for the Student Records System at Siena – Web for students (banner).

This is a type of Enterprise Resource Planning Information System.

Enterprise Resource Planning is the integration of all the organization’s principal processes.

Kroenke, Using MIS, Second Edition, Page 511

IPOFS example

• For Banner Student Records:o Inputs

o Processing

o Outputs

o Feedback (how is system performing?)

o Stakeholders Individuals or organizations that have an interest in the

operation or outcome of the system.

1. Complete the pre-lab assignment.

To prepare for CMC Lab:

2. Know your schedule. You will need to enter a week’s worth of classes, meetings, etc. into your Google Calendar during the CMC lab.