computing infrastructure support d10ps40031 statement of objectives … · 2015-02-04 · computing...

Information Technology Services

Chief Information Office

Computing Infrastructure Support

D10PS40031

Statement of Objectives

July 9September 13, 2010

Amendment 1

IT Services Acquisition – Computing Infrastructure Support

Amendment 1 (14 September 2010)

Contents

1. Introduction ............................................................................................................................. 5

2. Background Information.......................................................................................................... 5

2.1 Statement of Objectives Overview ..................................................................................... 6

2.2 Forest Service Principles..................................................................................................... 6

2.3 General Forest Service Environment .................................................................................. 7

2.4 Information Technology Environment ............................................................................... 7

2.5 Enterprise IT Architecture ................................................................................................ 10

2.6 Network............................................................................................................................. 11

2.7 Network Operations Center (NOC) .................................................................................. 11

2.8 Security Operations ........................................................................................................... 11

2.9 Enterprise Operations Center (EOC) ................................................................................ 12

2.10 Data and Planning Accuracy .............................................................................................. 12

2.11 508 Compliance ................................................................................................................. 12

3. Contract Scope ....................................................................................................................... 12

3.1 Personal Services .............................................................................................................. 13

4. Technical Scope Areas .......................................................................................................... 14

4.1 Computing Infrastructure Support .................................................................................... 14

4.1.1 Server Administration .................................................................................................... 15

4.1.2 Desktop Administration ................................................................................................. 15

4.1.3 Database Administration ................................................................................................ 15

4.1.4 Asset Management ......................................................................................................... 16

4.1.5 User Support ................................................................................................................... 16

4.1.6 User Training .................................................................................................................. 16



4.1.7 Electronic Messaging and Groupware ........................................................................... 16

4.1.8 Queue Management ........................................................................................................ 17

4.1.9 Deployment of Hardware and Software ......................................................................... 17

5. Relationship Management Scope .......................................................................................... 17

5.1 Relationship Management Services Overview ................................................................. 17

5.2 Relationship Management Services Goals and Objectives ............................................... 18

5.3 Day-to-Day Management .................................................................................................. 18

5.4 Third Parties ...................................................................................................................... 19

5.5 Forest Service Third Parties .............................................................................................. 19

5.6 Contractor Third Parties and Subcontractors .................................................................... 19

5.7 Key Personnel ................................................................................................................... 19

5.8 Training ............................................................................................................................. 20

5.9 Personnel Performance ..................................................................................................... 20

5.9.1 Program Manager ........................................................................................................... 21

5.9.2 Task Order Manager ....................................................................................................... 21

5.9.3 Transition Managers ....................................................................................................... 22

5.9.4 Financial Manager .......................................................................................................... 22

5.9.5 CONTRACT Manager ................................................................................................... 22

6. Work Environment ................................................................................................................ 23

7. Forest Service-Contractor Communications and Meetings ................................................... 25

7.1 CONTRACT Administration Meeting .............................................................................. 26

8. Security .................................................................................................................................. 26

9. Disengagement ...................................................................................................................... 31

9.1 Contractor Disengagement Responsibilities ...................................................................... 32

10. Service Management .......................................................................................................... 3332



11. Period of Performance ........................................................................................................... 33

12. Place of Performance ............................................................................................................. 33

13. Use and Disclosure of Proposal Information ......................................................................... 33

14. Authorities and Delegations (May 2010) ........................................................................... 3534

15. Ordering Procedures .............................................................................................................. 36

16. Invoice Submittal Procedures ................................................................................................ 36

17. Order Limitations (Oct 1995) ................................................................................................ 38

18. Contractor Teaming Arrangements .................................................................................... 3938

19. Task Order Transitions ...................................................................................................... 3938



1. Introduction

The purpose of this Contract is to provide a broad range of Information Technology (IT)

infrastructure services for the United States Forest Service (hereafter referred to as ―Forest

Service‖ or ―FS‖).

The IT Services Program will result in the award of three (3) Awards. Each will be awarded

through a separate Request for Quote and competition. The resulting three (3) individual awards

will result in a portfolio of services provided by two (2) separate BPAs and one IDIQ Contract

that will support the entire Forest Service computing, telecommunications, radio, architecture,

engineering, design, testing, and monitoring infrastructure. This portfolio of Awards is being

competed and awarded under an overall IT Services Acquisition Program Umbrella. This

particular Award is restricted to the services supporting: Computing Infrastructure Support

and is being competed as a 100% 8(a) Set-Aside. Bidders for this Solicitation are not required to

hold a GSA schedule.

This Statement of Objectives describes the scope of services to be delivered under the

Computing Infrastructure Support Contract. It provides general information necessary to

understand the Contract concept, scope, and requirements and includes the definitions of success

for the Contract.

For the purposes of this document, the term ―Contractor‖ applies to all employees and sub-

contractor employees performing work under this Contract. Unless otherwise explicitly stated,

the order in which any listed, numbered, or bulleted items appear in this Request for Quote

should not be construed as implying any precedence, priority, or ranking, unless so stated.

2. Background Information

The United States Forest Service (FS) encompasses roughly 42,000 employees distributed across

44 States, Puerto Rico, and the Virgin Islands. These lands comprise 8.5 percent of the total land

area in the United States. The natural resources on these lands are some of the Nation‘s greatest

assets and have major economic, environmental, and social significance to all Americans. The

Forest Service carries out its mission of "Caring for the Land and Serving People," through five

main activities:

1. Protection and management of natural resources on National Forest System lands;

2. Research on all aspects of forestry, range management, and forest resource utilization;

3. Community assistance and cooperation with State and local governments, forest

industries, and private landowners to help protect and manage non-Federal forest and

associated range and watershed lands to improve conditions in rural areas;

4. Achieving and supporting an effective workforce that reflects the full range of diversity

of the American people; and

5. International assistance in formulating policy and coordinating United States support for

the protection and sound management of the world‘s forest resources.



2.1 Statement of Objectives Overview

This SOO describes the major goals and overarching performance objectives of the Forest

Service information technology infrastructure support program. In addition to supporting the

Forest Service information processing, IT security, radio and related information technology

requirements, the services procured must also assist the Forest Service to further its broader goal

of improving its overall mission performance.

The activities of the Contractor will be directed by, and coordinated with, those of the Forest

Service Chief Technology Officer (CTO), who is responsible for the architecting, design,

engineering, procurement, installation, maintenance, and operation of the Forest Service‘s

technology infrastructure. In many cases the Contractor‘s responsibility will be to provide

skilled employees who will work alongside Forest Service employees performing the same jobs.

In such cases Contractor employees will be required to perform to the same standards as the

Forest Service employees. In other cases the Contractor will be given responsibility for a

specific area of work and, in those cases, the Contractor will be required to perform to defined

service levels. This support, in either form, will be acquired through the issuance of Firm-Fixed-

Price Level-of-Effort Term and Fixed Price Task Orders.

It is well understood that meeting the information technology requirements of a highly dynamic,

widely dispersed organization represents an enormous task. The Forest Service faces many

challenges, not the least of which is to maintain its IT and telecommunication infrastructure

support and services while incorporating innovation into Forest Service business processes. As

such, the Forest Service requires a world-class Contractor to provide a comprehensive,

enterprise-wide information technology infrastructure support solution to assist in meeting its

responsibilities under Federal legislation and executive orders.

2.2 Forest Service Principles

The following principles guide the Forest Service‘s implementation of information technology:

1. The evolution of information technology will impact the skills needed to support that

technology; both Forest Service and contractor skills must evolve in coordination with

those technology changes;

2. The management and use of information technology resources will adequately address

accountability as it relates to security, privacy and operations;

3. End users will be informed, supported, and trained as information technology and

processes evolve; and

4. As information technology initiatives evolve they will be used to provide more reliable,

cost effective, and consistent information technology services wherever feasible.

A major responsibility of the Forest Service is the control and management of wildland fire. The

National Interagency Fire Center (NIFC) is a combined multi-agency Federal response

organization that is heavily supported by the Forest Service with both funds and personnel. The

Forest Service and NIFC plan, prepare, and support both fire and other incidents with highly

trained communications and IT personnel, and specialized communications and computer

equipment.



The Forest Service is supported by technology in meeting its twin purposes of land stewardship

and forestry research by the Forest Service Chief Information Office (CIO). At present, the

Forest Service CIO is in the process of transforming itself into a leaner, more customer-centric

service organization.

In order to meet the Forest Service CIO mission of providing IT services in an efficient and cost-

effective manner, the FS is requesting quotes from qualified offerors who can offer a broad range

of services and are able to supply Contract personnel who have the skills and management

structure necessary to assist the FS CIO in delivering a coherent collection of services to FS

users nationwide.

Additional information about the Forest Service is available at www.fs.fed.us.

2.3 General Forest Service Environment

The Forest Service is comprised of more than 900 Forest Service office locations and

approximately 3,000 remote field/wildland non-office sites, including unstaffed locations such as

mountain tops and radio repeater sites. These locations range from densely populated urban areas

to sparsely-populated rural and wilderness sites. End User populations at the office sites span a

range from:

1. Large (hundreds of individuals at headquarters, regional or station offices) to

2. Very small (fewer than 10 individuals in small district offices, research labs, or remote

work centers) and include:

3. Individuals working under ‗work at home‘ agreements and teams working in field

locations or ‗on travel‘ away from offices.

2.4 Information Technology Environment

The following sections broadly describe the range of technologies currently being used in the

Forest Service IT environment. Additional details pertaining to the technological environment

for the scope of work identified in this SOO are included in the Attachments. The Attachments

described in Table 1 contain detailed information about the Forest Service technical

environment.

NOTE: The attachments have been developed for multiple Requests for Quote (as described in

Section 1), and not all attachments are relevant to each Request for Quote. The below list

includes all attachments, identifying those not relevant to this Request for Quote with the

description ―No‖.

Table 1: Section Attachments

Attachment Description Applicable to this Contract?

1 Forest Service Regions and Research Stations Yes




2 Forest Service Desktop Locations Yes

3 Forest Service Server Locations Yes

4 Forest Service Server Types Yes

5 Forest Service Server Base Image Yes

6 Forest Service Development, Training, and Application Server Locations

Yes

7 Forest Service Software Licenses Yes

8 Acronyms and Definitions Yes

9 Forest Service Current Oracle Databases Yes

10 Forest Service Desktop and Laptop Types and Quantity

Yes

11 Forest Service Software Images Yes

12 Forest Service Network Printer and Multi-function Device Model and Quantity

Yes

13 Forest Service Blackberry and PDA Devices Yes

14 Forest Service Training Facilities Yes

15 Forest Service Telephone Equipment and Locations No

16 Forest Service VoIP Sites No

17 Forest Service RCoIP Sites No

18 Forest Service Radio Inventory No

19 Computing Infrastructure Support - Past Performance Questionnaire

Yes

20 Network and Radio Infrastructure Support - Past Performance Questionnaire

No

21 Integration, Architecture, Engineering and Monitoring Support - Past Performance Questionnaire

No

22 Sample Program Manager Quality Assessment Survey

Yes

23 List of Incumbent Contractors Yes

24 Computing Infrastructure Support - Program Management Task Order

Yes

25 Computing Infrastructure Support - End User Devices Support Task Order

Yes

26 Computing Infrastructure Support - Database Administration Support Task Order

Yes

27 Computing Infrastructure Support - System Yes




Administration and Application Hosting Support Task Order

28 Computing Infrastructure Support – Problem Scenarios

Yes

29 Network and Radio Infrastructure Support - Program Management BPA Call

No

30 Network and Radio Infrastructure Support - Telephone Maintenance BPA Call

No

31 Network and Radio Infrastructure Support - Network Support Services BPA Call

No

32 Network and Radio Infrastructure Support - Radio Support Services BPA Call

No

33 Network and Radio Infrastructure Support – Problem Scenarios

No

34 Integration, Architecture, Engineering and Monitoring Support - Program Management BPA Call

No

35 Integration, Architecture, Engineering and Monitoring Support - EOC and Quality Assurance Support BPA Call

No

36 Integration, Architecture, Engineering and Monitoring Support - Integration Support Services BPA Call

No

37 Integration, Architecture, Engineering and Monitoring Support – Problem Scenarios

No

38 Computing Infrastructure Support - Job Descriptions Yes

39 Network and Radio Infrastructure Support - Job Descriptions

No

40 Integration, Architecture, Engineering and Monitoring Support - Job Descriptions

No

41 Computing Infrastructure Support – Performance Management Plan

Yes

42 Network and Radio Infrastructure Support - Performance Management Plan

No

43 Integration, Architecture, Engineering and Monitoring Support - Performance Management Plan

No

44 Computing Infrastructure Support – Pricing Workbook Yes

45 Network and Radio Infrastructure Support - Pricing Workbook

No

46 Integration, Architecture, Engineering and Monitoring Support - Pricing Workbook

No




47 Computing Infrastructure Support – Corporate Experience Reference Sheet

Yes

48 Network and Radio Infrastructure Support - Corporate Experience Reference Sheet

No

49 Integration, Architecture, Engineering and Monitoring Support - Corporate Experience Reference Sheet

No

50 Compliance Matrix Yes

51 Forest Service Video Architecture No

52 Bidder Question Format Yes

The technology described in these Attachments is not static nor is it considered to be an all-

inclusive list. The mix of technologies will evolve over time as the industry changes.

2.5 Enterprise IT Architecture

The IT component of the Forest Service Enterprise Architecture consists of approximately

33,000 desktop PCs and 8,000 laptops refreshed on a four-to-six-year refresh cycle. These PCs

and laptops are supported by over 1,000 Unix® based (AIX®) servers, over 200 Linux-based X

86 servers, and associated data and voice networks. Desktop and laptop computers connect to

the Forest Service Distributed Computing Environment/Distributed File System (DCE/DFS)

environment through a server operating system component named Fast Connect for AIX, which

enables Microsoft® Windows® clients to access AIX file systems and printers using the Server

Message Block (SMB) networking protocol. The Forest Service is migrating from the Unix®-

based (AIX®) Mid-Range servers, located in over 150 locations, to architecture based on Linux-

based X-86 servers located in two data centers.

The Forest Service also has deployed significant numbers of handheld computers including, but

not limited to, Windows CE® (Pocket PC), Palm®-based systems, and Blackberry OS in both

office and field/outdoor ruggedized configurations. The Forest Service also uses both wireless

(e.g., radio, satellite) and wired facilities to support remote sensing and telemetry applications.

The Forest Service has implemented several components of the Tivoli® Enterprise Management

system for providing Enterprise-wide operational monitoring capability (server and desktop

monitoring, control, and troubleshooting facilities). Components include Tivoli Service Desk,

Tivoli Framework, Tivoli Management Region, Tivoli Trusted Information Systems, Tivoli

Remote Control, and Tivoli Endpoints. Additionally, the Forest Service has deployed Computer

Associates‘ UAPM for Asset Management.

Commercial-off-the-shelf (COTS) software packages are installed as part of the standard image

and include ERDAS® Remote Sensing Software, ESRI® Geographic Information Systems

software, Lotus Notes®/Domino® mail and collaboration software, Microsoft Office® software,



Oracle® software, Web browsers, and may include other software depending on Forest Service

requirements.

The Forest Service has over 7,000 networked output devices (printers, plotters, and digitizers)

located across the Forest Service. Over 6,000 of these devices are laser printers connected to the

network. The Forest Service deploys its networked output devices only after performing

extensive testing in its integration lab.

2.6 Network

Network assets are distributed across the entire Forest Service. The Wide Area Network (WAN)

consists of a USDA Departmental ATT owned MPLS Network that provides any-to-any

connectivity between 170 FS facilities and Internet Access through two USDA provided Internet

Gateways. In addition, the FS network consists of point-to-point connectivity, provided by Local

Exchange Carriers (LECs) in a hub-and-spoke implementation for more than 800 facilities.

Current circuit counts are in excess of 1,500 circuits consisting of satellite links, T1 circuits, non-

dedicated Internet services (DSL, Broadband, and Satellite), T3, OC3 and OC12 circuits.

Approximately 60,000 IP hosts reside in the FS Enterprise Network.

Remote access is provided to end users by dial-up modem connectivity located in approximately

23 locations throughout the Continental US and Alaska. Remote access is also provided via

Virtual Private Network (VPN).

2.7 Network Operations Center (NOC)

The Forest Service Network Operations function is comprised of two Network Operations

Centers for redundancy – one in Albuquerque, NM and one in Portland, OR. Each NOC has

monitors that display continuous Big Brother and Concord eHealth status. The Forest Service

uses MRTG (Multi Router Traffic Grapher) to check specific connections when troubleshooting

problems. The NOC also utilizes Cable News Network (CNN) to watch for adverse weather

conditions or events. Additional tools in use today include Spectrum and Cisco Works 2000.

Future tools may vary as requirements dictate.

2.8 Security Operations

The Forest Service Security Group is responsible for two distinctly different, yet complimentary,

functions: security operations and computer incident response. The Forest Service Computer

Incident Response Team (CIRT) responds to security incidents that originate from several

sources including the USDA's OCIO, US Computer Emergency Readiness Team (CERT),

complaints from the public, and from the Security Group's analysis of information collected

through the security operations component of the group. The CIRT is responsible for following

computer incidents from their inception through successful incident resolution. This includes

complying with Federal, USDA, and Forest Service guidelines for incident reporting,

coordinating different lines of service (LOS) groups within the Forest Service and forensic

analysis of both network packet captures and full computer systems. The CIRT must be available

24x7x365 to respond to any security incident as it arises.



The security operations area is the primary monitor of the Forest Service's network security state.

Currently this is accomplished using a variety of tools including Cisco IDS, NetForensics, ISS

Internet Scanner and Cisco Security agent, although these tools are constantly being reviewed

against current industry offerings to provide the best security cost/benefit for the Forest Service.

These tools are currently monitored from geographically disparate locations in a 10x5 mode of

operation. The Security Group is in the process of migrating this functionality to a 24x7 capacity

for more comprehensive coverage of the Forest Service's security posture

The Security Group is also responsible for the interface between the Forest Service and the

Forest Service's Internet Service Provider (ISP) for security. This includes development of

firewall rules for the Forest Service's ISP using Cisco PIX and CIRT integration for responding

to security incidents.

2.9 Enterprise Operations Center (EOC)

The Forest Service Enterprise Operations Center:

1. Monitors the IT infrastructure including network, services, critical services, business

applications, radio and telephone components;

2. Tracks performance against service levels;

3. Provides 24X7 support through the combined resources of the EOC and Duty Officer

Process; and

4. Provides services including Incident Management, Problem Management, Change

Management, Availability Management, and Release Management.

2.10 Data and Planning Accuracy

Throughout this SOO, the associated Request for Quote, and all Attachments the Forest Service

has described its future plans in the most accurate fashion possible based on current planning.

However, given the nature of the Forest Service IT environment current plans may change. The

Forest Service will work diligently to be transparent and timely in its communication of planning

changes.

2.11 508 Compliance

To comply with the requirements of the Americans with Disabilities Act (also known as Section

508), the Forest Service procures a variety of software and hardware devices (―adaptive aids‖).

The hardware devices include Braille printers, speech synthesizers, video magnifiers, and other

equipment. Where specified in a Task Order the Contractor shall be required to support 508-

compliant devices.

3. Contract Scope

This Contract will provide the labor-based and project-based support services required by the

Forest Service CIO to deliver the technology and related services used by the Forest Service to



support mission activities nationwide. The scope of this Contract is defined in Sections 4 and 5

and includes the related skills needed to provide technical, logistical, and clerical support of

performance against these requirements.

The Government believes the scope described by this Contract to be reasonably complete;

however, it is not possible to determine the precise type or amount of services that will be

ordered during the Contract term. Therefore, the Government reserves the right to add, modify,

or delete labor categories as the need arises.

This SOO describes the scope of this Contract in two (2) major areas: (1) technical scope which

describes the extent of the needed technical support (Section 4), and (2) relationship management

scope which describes the extent of the needed Contract management support (Section 5).

It is the Government‘s intent to award a single Contract for IT services Computing Infrastructure

Support with specific needs being described in individually issued Task Orders. Some of the

work in the Task Order can be classified as labor-hour where the contractor will be tasked to

provide skilled employees capable of working side-by-side with Forest Service employees who

are also responsible for performing the same or similar tasks. In these cases, the contractor‘s

responsibility will be to provide the quantity and quality of employees called for in a Task Order

but the Contractor will not have sole responsibility for a specific project. Additionally, the term

labor-hour specifically excludes any personal services.

Additionally, the Contractor shall provide support for various Special Projects as they arise

throughout the year. Special Projects are requirements that are within the scope of this Contract

but not part of day-to-day operations, vary in length and resources, and have a defined endpoint.

In some cases the contractor will have end-to-end responsibility for accomplishing special

projects, including sole responsibility for all phases of project definition, management, and

execution, including any ancillary or support services needed to complete the project. Task

Orders for projects will specifically identify whether the Contractor is expected to augment

Forest Service project efforts or whether the Contractor is expected to take sole responsibility for

the project.

In addition to the specific scope identified in this Contract and associated Task Orders, the

Contractor personnel will also be expected to:

1. Support audit activities by providing performance and other data;

2. Respond to audit results;

3. Assist in activity review of IT functions;

4. Respond to data calls for information;

5. Prepare and submit reports;

6. Create/revise documentation;

7. Assist the Government in its law enforcement investigations; and

8. Assist the Government in its administrative investigations.

3.1 Personal Services



No personal services shall be performed under this Contract. No Contractor employee will be

directly supervised by the Government. All individual Contractor employee assignments and

daily work direction shall be given by the applicable Contractor supervisor or by an authorized

Government representative for this Contract. If the Contractor believes that any Government

action or communication has been given that would create a personal services relationship

between the Government and any Contractor employee, the Contractor shall promptly notify the

Contracting Officer of this communication or action.

The Contractor shall not perform any inherently governmental actions under this Contract. No

Contractor employee shall hold him or herself out to be a Government employee, agent or

representative. No Contractor employee shall state orally or in writing at any time that he or she

is acting on behalf of the Government. In all communications with third parties in connection

with this Contract, Contractor employees shall identify themselves as Contractor employees and

specify the name of the company for which they work. In all communications with other

Government contractors in connection with this Contract, the Contractor employee shall state

that they have no authority to in any way change the Contract and that if the other contractor

believes this communication to be a direction to change their Contract, they should notify the

Contracting Officer for that Contract and not carry out the direction until a clarification has been

issued by the Contracting Officer.

The Contractor shall insure that all of its employees working on this Contract are informed of the

substance of this requirement. Nothing in this requirement shall limit the Government's rights in

any way under any other provision of the Contract, including those related to the Government's

right to inspect and accept the services to be performed under this Contract. The substance of

this requirement shall be included in all subcontracts at any tier.

4. Technical Scope Areas

This section describes the scope of the Contractor‘s responsibilities for technical services

(―Technical Services‖) provided under this Contract. Technical Services are the services and

activities, as further detailed in the Task Orders that shall be issued under this Contract, detailing

what is required to support the Forest Service‘s Computing Infrastructure. The Government

expects contractors to propose a wide range of technical skills to be able to support the full range

of functions/subject areas described for this Contract. The complete list of all skills offered

should be represented in the Contractor Labor Categories in the Chapter 3 Labor Tables of is to

be placed in Volume 3, Section 1 of the Business Proposal.

4.1 Computing Infrastructure Support

This Contract encompasses Contractor support of the operation of the Forest Service computing

technology infrastructure including technologies such as, but not limited to, servers, desktop and

laptop computers, peripherals such as printers, plotters, scanners, and digitizers, PDAs such as

Blackberry and similar devices, and the management of database management systems. Skills

needed include those related to both hardware and software support.



4.1.1 Server Administration

1. The scope of this Contract includes maintenance and support of Forest Service servers

including system administration tasks for servers, including but not limited to, related

storage, monitoring, and backup systems for any equipment and infrastructure associated

with servers for which the Forest Service bears any operational or maintenance

responsibility.

2. The scope of this Contract includes developing, reviewing, changing and disseminating

documentation, responding to trouble calls (during and outside business hours), including

troubleshooting and resolving server problems, installing and configuring new server

hardware and software, performing server systems updates and software upgrades,

performing special/on-demand snapshot back-ups, performing backups and restores,

performing server and data location optimization, configuration, monitoring, and tuning,

de-commissioning server hardware, creating, deleting and managing server file systems

and implement file access controls according to Agency policy, configuring and

maintaining print services, creating, modifying, deleting and resetting passwords and

authorities, maintaining access control system records, conducting audits on access

control system records, responding to IT security incidents, and aggregating, correlating,

and archiving all security event data.

4.1.2 Desktop Administration

1. The scope of this Contract includes, but is not limited to, maintenance and support of

Forest Service desktops including system administration tasks for personal computers

including technology such as desktops, laptops, PDAs, Blackberries, and peripherals

attached to these devices. This support includes, but is not limited to, re-imaging,

operating system updates, and/or updates that are too large to be packaged for network

delivery. The scope of this Contract includes any equipment and infrastructure

associated with desktops for which the Agency bears any operational or maintenance

responsibility.

2. The scope of this Contract includes, but is not limited to, provision of Level 2 support for

Enterprise software and software that has obtained Agency technical approval including

troubleshooting and corrective action, including obtaining level 3 support as needed, for

software errors, software failures, non-availability, and slow response times.

3. The scope of this Contract includes, but is not limited to, responding to trouble calls

(during and outside business hours), including troubleshooting and resolving server

problems, performing server systems updates and software upgrades, reimaging

computers, installing upgrading, and configuring desktop software, troubleshooting and

resolving software problems, new hardware installations, field replaceable unit (FRU)

repairs, non-warranty hardware repair, under warranty hardware repair, configuring print

devices, maintaining print devices, installing and configuring desktop software,

responding to IT security incidents, aggregating, correlating, and archiving all security

event data

4.1.3 Database Administration



1. The scope of this Contract includes support and maintenance of the Forest Service

database management systems (DBMS) provided as part of the image for servers and

desktops including management and administration.

2. The scope of this Contract includes but is not limited to creating or relocating database

instances; administering user access; installing, configuring, and maintaining DBMS

software; loading of data into applications; monitoring, performance tuning, backup, and

recovery of databases; supporting the ESRI ArcSDE software, client side DBMS

software and database consolidations; troubleshooting database technology problems; and

responding to IT security incidents and aggregate, correlate, and archive all security event

data for any equipment and infrastructure associated with databases for which the Forest

Service bears any operational or maintenance responsibility.

4.1.4 Asset Management

The scope of this Contract includes execution, maintenance and support of Asset Management

activities including but not limited to maintaining asset and configuration of information,

performing enterprise software counting, preparing equipment for internal reutilization,

preparing equipment for excess property disposition, and performing other asset management

tasks for any equipment and infrastructure associated with systems for which the Forest Service

bears any operational or maintenance responsibility.

4.1.5 User Support

The scope of this Contract includes execution of User Support activities including but not limited

to providing direct assistance to users as requested through the Forest Service Customer Help

Desk, managing Level 2 and 3 help desk queues, coordinating with vendors to resolve Level 3

tickets, reviewing closed tickets for accuracy and completeness and performing other user

support tasks associated with users for which the Forest Service bears any support responsibility.

4.1.6 User Training

The scope of this Contract includes execution of User Training activities including but not

limited to providing technical support for Government sponsored training courses, preparing and

delivering training courses, maintaining training materials, maintaining training infrastructure

and facilities and performing other user training tasks associated with users for which the Forest

Service bears any support responsibility.

4.1.7 Electronic Messaging and Groupware

The scope of this Contract includes maintenance and support of Electronic Messaging and

Groupware (in all environments) and install, configure and testing of software updates,

monitoring hardware storage space, monitoring size of information store, managing mail

database quotas, creating, maintaining, and configuring collaborative features (including

Microsoft Exchange, Microsoft Outlook, Microsoft Sharepoint, Lotus Sametime, Quickplace,

Domino Databases (discussion and document libraries), and customized Domino databases such

as Mailroom and correspondence), creating and maintaining mail-in database, validating cross



certificates, maintaining Domino directory, maintaining Domino enterprise system databases,

creating, maintaining, suspending, and deleting Lotus Notes user accounts and user mail

databases, creating and maintaining Public Distribution Lists (PDL), backing up Domino data

directory and information store, backing up Lotus Notes mail and Domino databases, restoring

Domino data directory and information store, restoring individual mail and Domino databases,

and implementing modified configurations for any equipment and infrastructure associated with

electronic messaging and groupware for which the Forest Service bears any operational or

maintenance responsibility.

4.1.8 Queue Management

The scope of this Contract includes maintenance and support of queues including but not limited

to managing Forest Service Level 2 and 3 queues (workgroups) to ensure tickets are assigned,

worked on, documented, and properly resolved, identifying ticket management problems,

working with the Forest Service Customer Help Desk contractor to resolve ticket ownership

disputes, and coordinating with vendors to resolve Level 3 tickets for any user issues for which

the Forest Service bears any operational or maintenance responsibility.

4.1.9 Deployment of Hardware and Software

The scope of this Contract includes deployment of hardware and, software, and/or maintenance

agreements when so directed by the Government. The Contractor may be required to work with

third party vendors when a maintenance agreement put in place by the Government is in place.

Where deemed in the best interests of the Government the Contractor may be directed to

research available technologies, perform analysis of their benefits and costs, and/or compare with

other similar products. If so directed, the Contractor may also be required to prepare the

acquisition request package for submission through the Forest Service‘s Washington Office,

Acquisition Management, IT Support Branch for purchase or subscription as required.

5. Relationship Management Scope

This Section describes the scope of the Contractor‘s responsibilities for Relationship

Management Services provided under this Contract. Relationship Management Services are the

services and activities, as further detailed in the Task Orders, required to support the Forest

Service‘s overall relationship with the Contractor.

5.1 Relationship Management Services Overview

The Forest Service recognizes that Relationship Management Services are an essential

component for successful Contract management and ongoing Forest Service - Contractor

relationship satisfaction. The Forest Service requires a relationship with each Contractor, and

between all awarded Contractors under the IT Services Acquisition umbrella, which is based on

key ingredients which include but are not limited to:

1. Mutual trust and respect;

2. Excellent communication between both parties;



3. Well-defined objectives and service levels;

4. Appropriate governance structures; and

5. Well-defined roles and responsibilities.

5.2 Relationship Management Services Goals and Objectives

The Contractor‘s relationship management team will work with the Forest Service team and

other Contractor teams to achieve a number of Forest Service relationship goals and objectives,

including:

1. Provide high-quality IT labor and project services to support Forest Service business

needs;

2. Provide high end user customer satisfaction in technical and operational delivery;

3. Provide continuous improvement to the functionality, development, and delivery of

Labor and Services—to the extent that Forest Service business objectives would be better

served;

4. Development of the business rationale and benefits of any proposed changes and

communication of these rationale and benefits to the Contractor teams and other Forest

Service stakeholders, as appropriate;

5. Working within the mutually-agreed upon structure of processes and procedures;

6. Assisting the Forest Service in its planning activities as required; and

7. Ensuring sufficient and continued communication.

5.3 Day-to-Day Management

The Forest Service relies on multiple contractors to support the CIO‘s mission. Accordingly, the

Contractor shall follow Forest Service procedural, reporting and communication processes.

Where such processes do not yet exist, the Contractor shall assist in the development and

documentation of those processes. Documentation will be modified and updated by the

Contractor on an ongoing basis to reflect changes to the business and operational relationship.

The Contractor and the Forest Service will agree upon additional points of contact and a

reporting structure covering day-to-day operations and reviews of each Contractor‘s

performance. These may include technical, financial, and service level requirements reviews as

well as the resolution of any other issues that may arise. These reporting schedules will be

documented and maintained by each Contractor in a Government-furnished online repository

accessible to the Forest Service‘s management team. A regular meeting schedule will be

required for the different reporting levels established, with ongoing 24hour access to all

Contractor points of contact when required. In addition, each contractor must provide processes

and procedures acceptable to the Forest Service that can be used to manage day-to-day

relationship processes and shall include:

1. Dispute resolution;

2. Contract change;

3. New business request; and

4. Performance reporting (e.g., Service Level Agreements (SLAs), project status,

outstanding service request status).



5.4 Third Parties

Third Parties refer to partners of either the Contractor or the Forest Service who provide either

products or services that are related to the delivery of services associated with this Contract. For

the Contractor this includes the use of partners and/or subcontractors that may have Contracts to

fulfill a portion of the services on the Contractor‘s behalf. For the Forest Service this includes

the use of contractors that perform related IT services that require a degree of coordination with

Contractor efforts associated with this Contract.

5.5 Forest Service Third Parties

The Forest Service may utilize Third Parties to deliver IT services whose service delivery may

require a degree of integration with Contractor efforts for the purposes of delivery coordination

and reporting. Any significant system integration, software or hardware costs to integrate Forest

Service Third Parties will be the Forest Service‘s responsibility unless otherwise covered by the

scope and provisions of a Task Order. The Contractor will provide Third Party access and will

coordinate required actions to integrate such Forest Service Third Parties into the Contractor‘s

service delivery processes and systems.

5.6 Contractor Third Parties and Subcontractors

In no event shall the Contractor be relieved of its obligations under this Contract as a result of its

use of or failure to perform by any of its Third Parties or Subcontractors. The Contractor shall

supervise and coordinate the activities and performance of its Third Parties and each

Subcontractor, including the integration of processes, and the reporting of performance as

required to deliver the Services. The Contractor shall monitor the performance of all of its Third

Parties and Subcontractors to ensure the service levels of this Contract are met.

Contractor represents, warrants, and covenants to the Forest Service that such

Contracts/contracts with Partners and/or Subcontractors shall not prohibit or restrict (in any way)

such Subcontractors from entering into direct contracts with the Forest Service.

5.7 AGAR 452.237-74 Key Personnel (FEB 1988)

a. The Contractor shall assign to this Contract the following key personnel:

1) Program Manager

2) Task Order Manager(s)

3) Transition Manager

4) Financial Manager

5) Contract Manager

b. During the first ninety (90) days of performance, the Contractor shall make no

substitutions of key personnel unless the substitution is necessitated by illness, death, or

termination of employment. The Contractor shall notify the Contracting Officer within



fifteen (15) calendar days after the occurrence of any of these events and provide the

information required by paragraph (c) below. After the initial 90-day period, the

Contractor shall submit the information required by paragraph (c) to the Contracting

Officer at least fifteen (15) days prior to making any permanent substitutions.

c. The Contractor shall provide a detailed explanation of the circumstances necessitating the

proposed substitutions, complete resumes for the proposed substitutes, and any additional

information requested by the Contracting Officer. Proposed substitutes should have

comparable qualifications to those of the persons being replaced. The Contracting Officer

will notify the Contractor within fifteen (15) calendar days after receipt of all required

information of the decision on substitutions. The Contract will be modified to reflect any

approved changes of key personnel.

(End of Clause)

5.8 Training

The Contractor shall provide at the Contractor‘s expense, all training to the employees of the

Contractor and its third parties, partners and/or subcontractors that is necessary to perform the

employees‘ respective duties under this Contract. This includes, but is not limited to:

1. Training, to meet the requirements identified in this description of requirements and

respective Task Orders;

2. Training for both the initially assigned personnel and future replacement of such

Personnel;

3. Training conducted on a regular periodic basis to refresh or update Contractor personnel,

Third Parties, and Partners or Subcontractors when materially important changes occur to

these requirements;

4. Training personnel to perform work with respect to specific health, regulatory (including,

without limitation, HIPAA, FDA and other regulations identified by the Forest Service),

security or safety-related expertise;

5. Training personnel in technical and administrative procedures regarding Forest Service-

specific policies, standard operating procedures (SOP), IT environment changes,

Standards and Procedures changes; and

6. Training personnel to conduct themselves (while at Sites) in a businesslike manner; and

comply with the requests and standard rules of the Forest Service regarding safety and

health and personal, professional and ethical conduct (including, without limitation, those

contained in Forest Service employee manuals and other written policies and procedures.

5.9 Personnel Performance

Upon Forest Service notification of unsatisfactory performance or unsatisfactory conduct of any

Personnel, the Contractor shall conduct a review of specific personnel issues and identify and

report the Contractor or third party corrective action to be taken by the Contractor to the Forest

Service. The Contractor shall provide the Forest Service with progress reports at agreed upon

intervals until all corrective actions have been taken and deemed acceptable in writing by the

Government. Should corrective actions be unsuccessful, the Contractor shall replace the



personnel at Contractor expense. Additionally, the Forest Service reserves the right to have the

Contractor remove any employee from this Contract and have them replaced with another

employee acceptable to the Forest Service.

Each Party shall designate an individual (for the Forest Service, the "Forest Service Program

Manager", and for the Contractor, the "Contractor Program Manager"), who shall be each Party's

primary point of contact relating to coordination, relationship, personnel performance, and other

Contract matters.

5.9.1 Program Manager

The Contractor‘s Program Manager shall:

1. Be the primary Relationship Manager between the Contractor and the Forest Service

2. Be experienced in and knowledgeable of the services and functions of the Contractor‘s

company, and each of its Third Parties, Partners and/or Subcontractors to ensure that

coordination and communication at all levels lead to the fulfillment of FS requirements;

and

3. Experienced at managing services equal in size and scope to those of the Forest Service

The Contractor‘s Program Manager shall have overall responsibility for directing all of the

Contractor's activities, to include those of third parties, partners, and subcontractors; and shall be

vested by the Contractor with all necessary authority to act for, and on behalf of, the Contractor

in connection with all aspects of this Contract.

5.9.2 Task Order Manager

Each Party shall designate individuals (for the Forest Service, the "Forest Service Task Order

Manager", and for the Contractor, the "Contractor Task Order Manager") for each Task Order,

who shall be each Party's primary point of contact for all matters relating to that Task Order.

The primary role of the Contractor‘s Task Order Manager and the Forest Service‘s Task Order

Manager is management of the day-to-day operational relationships between the Contractor‘s

information technology, labor, and project service delivery, and the Forest Service‘s business.

This involves managing and coordinating the appropriate resources for Task Order services to

ensure optimal service delivery and to ensure that all issues raised are resolved in accordance

with the applicable procedures and Service Level Agreements.

The Contractor‘s Task Order Manager has overall responsibility for ensuring the Contractor‘s

performance, and the performance of all third parties, partners, and subcontractor‘s meets the

Forest Service‘s business needs. This function includes, but is not limited to:

1. Ensuring that Service Level Agreements are measured and Contractor performance is

assessed in cooperation with the Forest Service Quality Assurance Evaluation (QAE)

group;

2. Reviewing and monitoring performance and facilitating the development of improvement

plans;



3. Performing data collection and analysis to determine methods for improvement of

performance levels and recommending changes in Service Level Agreements where

appropriate to ensure that they properly reflect business needs, while balancing costs;

4. Acquiring and maintaining knowledge regarding the services of each Contractor (and its

associated Third Parties, Partners, and Subcontractors) providing IT Services to the

Forest Service; and

5. Demonstrating service delivery excellence based on previous experience in operations

and maintenance of information technology systems and networks of a size and scope

approximately equal to that of the Forest Service

5.9.3 Transition Managers

Each transition from one service state to another (e.g., initial transition, introduction of a new

service or transfer of a service) may require the establishment of a transition team(s) with

membership from both the Contractor and the Forest Service. If a transition team is needed the

Contractor shall provide a Transition Manager for the duration of the applicable transition to

manage such teams.

5.9.4 Financial Manager

The Contractor‘s Financial Manager shall monitor and manage financial administration practices

and procedures associated with the Contract ensuring that financial controls are in place and

aligned with the Contract. Financial Management activities include:

1. Acting as primary contact for all billing and financial issues;

2. Reviewing invoices, charges, budget performance, identifying disparities and variances to

plans and recommending corrective action; and

3. Reviewing fee reductions and identifying problem areas and recommending corrective

action.

5.9.5 CONTRACT Manager

The Contractor‘s Contract Manager shall support and facilitate the contractual relationship

between the Forest Service, the Contractor, and all Third Parties. This function includes:

1. Leading, supporting, and facilitating Contract activities from Contract signing through

Contractor transition and ongoing operations;

a. Monitoring compliance with Contract terms and conditions and providing

recommendations to resolve issues related to non-compliance; and

2. Identifying and managing Contractor fee reductions, based on performance information

and Contract terms.

The Contractor‘s Contract Manager will work closely with the Forest Service to:

1. Create, negotiate and incorporate amendments into the Contract;



2. Coordinate the Contract negotiations/renegotiations to accommodate scope changes or

changes to business requirements utilizing the Request for Change (RFC) process that

will be established upon award.

6. Work Environment

The scope of work described in this Contract will generally be performed at specific Forest

Service locations as identified in each Task Order, or alternatively when allowed by a Task

Order, at the Contractor‘s location. Where a specific Forest Service location is not specified in a

Task Order, and the Forest Service Task Order indicates employees must be at a Forest Service

location, the Forest Service will work with the Contractor to identify a mutually agreeable Forest

Service location where the employee will work.

To properly support the Forest Service field offices, and to support emergency situations and

Continuity of Operations Program (COOP) and disaster recovery operations, the Forest Service

may direct work to temporarily be done at an alternate location, including locations in rural or

remote areas. At times, only very short notice will be provided to the Contractor of the need to

have employees work at an alternative location.

Unless otherwise stated, work hours will coincide with the local office hours where Contractor

employees are located. Overtime will generally not be allowed, and when the Government must

schedule work outside of the normal business hours so as to not affect users at that site, the

Contractor will be expected to adjust their employee‘s work schedule to accommodate work

done in the evenings or on weekends.

Payment for Overtime Premiums (July 1990)

(a) The use of overtime is authorized under this Contract if the overtime premium does not

exceed $0.00 or the overtime premium is paid for work—

(1) Necessary to cope with emergencies such as those resulting from accidents, natural

disasters, breakdowns of production equipment, or occasional production bottlenecks of a

sporadic nature;

(2) By indirect-labor employees such as those performing duties in connection with

administration, protection, transportation, maintenance, standby plant protection, operation of

utilities, or accounting;

(3) To perform tests, industrial processes, laboratory procedures, loading or unloading of

transportation conveyances, and operations in flight or afloat that are continuous in nature and

cannot reasonably be interrupted or completed otherwise; or

(4) That will result in lower overall costs to the Government.

(b) Any request for estimated overtime premiums that exceeds the amount specified above

shall include all estimated overtime for Contract completion and shall—

(1) Identify the work unit; e.g., department or section in which the requested overtime will

be used, together with present workload, staffing, and other data of the affected unit sufficient to

permit the Contracting Officer to evaluate the necessity for the overtime;



(2) Demonstrate the effect that denial of the request will have on the Contract delivery or

performance schedule;

(3) Identify the extent to which approval of overtime would affect the performance or

payments in connection with other Government contracts, together with identification of each

affected contract; and

(4) Provide reasons why the required work cannot be performed by using multishift

operations or by employing additional personnel.

6.1. OPERATING HOURS

The normal workweek will consist of Monday through Friday, five (5) days a week, 8 hours per

day, equating to 40 hours per week. Regular core work hours are to be scheduled between the

hours of 0600 through 1800, local time as approved by the Government. Changes to core work

hours may be permitted upon prior written approval of the Contracting Officer‘s Representative

(COR).

Work shifts required outside of the regular core work hours shall be requested in writing to the

COR for written approval by the COR prior to working the hours or implementing a change of

shift hours.

The Contractor shall receive the same holidays observed by the Government which are: New

Year‘s Day, Martin Luther King‘s Birthday, Presidents Day, Memorial Day, Independence Day,

Labor Day, Columbus Day, Veteran‘s Day, Thanksgiving Day and Christmas Day.

The Contractor must coordinate with the Forest Service to identify work areas that will allow for

the Contractor Employees to work from a location other than the Government Site when the

Government Facility is closed and/or Government Employees are on paid Administrative Leave.

If Contractor Employees cannot work when the Government Facility is closed or Government

Employees are not working, then the Contractor must determine whether to pay Contractor

Employees themselves, however, the Government cannot compensate the Contractor for

Administrative Leave time.

Normal hours of operation represent the minimum standard for system and customer support.

Actual hours of operation may increase considerably for non-emergency, IT-related functions

that are performed in response to, or are necessitated by, system failures, malfunctions,

unforeseen delays or problems; the need to minimize disruption to end-users caused by routine

system administration or maintenance operations; or increased customer workload causing

unacceptable production backlogs. Emergency conditions may require the Contractor to be

available 7 days a week, 24 hours a day to provide direct assistance to emergency (incident)

requests, responding with Contractor Employee support within one hour of notification.

Notification processes shall be specified and agreed upon in the Standard Operating Procedures,

which will be provided after award. These emergency conditions include, but are not limited to,

local and national Preparedness Levels 4 and 5, and threats to health, safety, life and property.

During Incident Support, the Contractor may suddenly and unexpectedly have to provide support

outside of normal business hours.



6.2. SAFETY

The Contractor shall become aware of and observe appropriate safety precautions, OSHA

regulations, and Forest Service safety directives concerning general hazards in working within

the areas involved in performance of this solicitation. Contractors shall have an Employee

Safety Plan that addresses these risk areas and general guidelines, and shall ensure that all

Contractor Employees are aware of and familiar with the Employee Safety Plan associated with

this Contract and any associated Task Orders.

In the event that there are specific safety requirements applicable to a specific Task Order that

are not included in or covered sufficiently by the Contractor‘s existing Employee Safety Plan,

the Contractor shall develop a Supplemental Employee Safety Plan that will be incorporated into

the terms and conditions of the resulting Task Order. The Supplemental Employee Safety Plan

shall be provided with the Contractor‘s Proposal prior to award of the Task Order.

All Contractor employees will complete all on-line Safety training that is required by the Forest

Service Safety Program.

Contractor employees located at Forest Service locations shall attend all local safety briefings

and meetings.

6.3. OFFICE RELOCATIONS.

When emergencies or other situations necessitate, the Forest Service may require the temporary

or permanent movement of on-site Contractor operations from affected locations. Such

relocations would be reviewed and any associated expenses would be negotiated between the

Contractor and the Government.

7. Forest Service-Contractor Communications and Meetings

The Forest Service may require the Contractor to participate in face-to-face meetings. Travel

(other than local travel) to face-to-face meetings will be at Government expense, with the

exception of the Contract Administration Meeting (refer to paragraph 7.1.) All meeting

attendees must be approved by the COR prior to commencing travel. At the Government‘s

discretion, meetings may be held by video or audio conference instead of face-to-face. All

formal meetings, whether face-to-face or video or audio conferences, shall:

1. Have a defined agenda at least three (3) days in advance and have an identified chairman

and Contractor note taker. The agenda should have clear directions of location and/or

medium to be used; date and timings of meeting; topic items to be covered and expected

outcome for each topic; owners of each topic; and any pre-work to be undertaken by

topic owners or attendees;

2. Be documented with minutes by the note taker, such minutes to include high-level

summaries of key discussion points and future actions with timings and persons

responsible for the actions. Minutes should be distributed to attendees and missing



attendees and any persons with actions to be taken. Contractor notes must be reviewed

and approved by the Government for completeness, accuracy and acceptance; and

3. Identify the person who shall be responsible for organizing the next meeting.

7.1 CONTRACT Administration Meeting

Quarterly, at a location specified by the Forest Service, a Contract Administration Meeting shall

be held to assess Contractor performance, and to address Contract/Task Order administration

issues. The Contract Administration Meeting shall be chaired by the Forest Service Contracting

Officer (CO). Its members shall include the Program Managers, Task Order Managers, FS

Performance Management / Quality Assurance Evaluation, SLA Management lead, Contracting

Officer, and Contracting Officer‘s Representative. During the first six (6) months of this

Contract, this meeting may be held more frequently as determined by the Contracting Officer.

Contractor attendees shall be the Contractor‘s Program Manager, Task Order Managers, Contract

Manager, and others the Government deems necessary for a successful meeting. Travel to this

meeting shall be at the contractor‘s expense. The purpose of the meeting shall be to:

1. Define and recommend innovation and improvement opportunities for more effective use

of IT labor and project services and discuss how such innovative ideas and strategies can

effectively impact services;

2. Address problems, disputes, incidents, and/or Request for Change (RFC) actions;

3. Address the status of projects, each Task Order within the Task Order, and any problems

or difficulties experienced by the Forest Service or the Contractor in transitioning to

and/or delivering the Services;

4. Review Service Level performance, discuss Service Level failures and root causes, and

discuss mitigation strategies for SLA failure;

5. Provide status of planned initiatives and discuss initiatives that may impact capacity

requirements;

6. Adjust plans and projects as directed by the Forest Service (Note: Depending upon

adjustments, Task Order modifications may be required prior to implementation of such

adjustments); and

7. Address other important matters as deemed necessary by either party.

The Contractor may propose items for the CAM agenda, and shall deliver agenda input to Forest

Service at least ten (10) business days prior to the meeting; in all cases, the Government will set

the final agenda.

8. Security

By accepting this Contract/agreement, the Contractor providing Information Technology (IT)

services to the US Forest Service (FS) agrees to comply with the applicable IT security policy as

outlined in this document. The Contractor and other external organizations will be responsible

for IT security for all systems connected to the FS network or operated by the Contractor and

other external organizations for the FS, regardless of location. This clause is applicable to all or

any part of the Contract that includes IT resources or services in which the Contractor and other



external organizations must have physical or electronic access to FS sensitive information that

directly support the mission of the FS. The term 'information technology', as used in this clause,

means any equipment or interconnected system or subsystem of equipment, that is used in the

automatic acquisition, storage, manipulation, management, movement, control, display,

switching, interchange, transmission, or reception of data or information. This includes both

major applications and general support systems as defined by OMB Circular A-130.

The Contractor shall be responsible for properly protecting all information used, gathered, or

developed as a result of work under this task. The Contractor shall also protect all unclassified

Government data, equipment, etc., by treating information as sensitive business, confidential

information, controlling and limiting access to the information, and ensuring the data and

equipment are secured within their facility.

The Contractor or other external organization will not publish or disclose in any manner, without

the FS Contracting Officer's written consent, the details of any programs, documentation, data, or

safeguards either designed or developed by the Contractor or other external organization under

this Contract or otherwise provided by the Government. Contractor may be required to sign non-

disclosure or other appropriate security agreements. A written agreement between the FS and

any contractors and other external organizations will be entered into before FS data and

information otherwise exempt from public disclosure may be disclosed to the contractors and

other external organizations. The contractor and other external organizations will agree to

establish and follow security precautions considered by the FS to be necessary to ensure proper

handling of data and information. As may be identified elsewhere in this Contract, the Contractor

agrees that:

1. The draft and final deliverables and all associated working papers and other material

deemed relevant by the COTR that have been generated by the Contractor in the

performance of this Contract are the property of the U.S. Government and must be

submitted to the COTR at the conclusion of the tasks.

2. All documents produced for this project are the property of the U.S. Government and

cannot be reproduced or retained by the Contractor.

To the extent required to carry out a program of inspection to safeguard against threats and

hazards to the security, integrity, and confidentiality of Government data, the Contractor will

afford the Government access to the Contractor's or other external organization‘s facilities,

installations, technical capabilities, operations, documentation, records, and databases. The

Contractor will cooperate with Federal agencies and their officially credentialed representatives

during official inspections or investigations concerning the protection of FS information.

Cooperation may include providing relevant documentation showing proof of compliance with

federal and agency requirements, and rendering other assistance as deemed necessary.

If new or unanticipated threats or hazards are discovered by either the Government or the

Contractor or other external organization, or if existing safeguards have ceased to function, the

discoverer will immediately bring the situation to the attention of the other party. The Contractor

will report real or suspected incidents or violations to the FS Computer Incident Response Team

(CIRT), by e-mail, at [email protected].



The Contractor shall insert these clauses in all subcontracts when the subcontractor is required to

have routine physical access to a Federally-controlled facility and/or routine access to a

Federally-controlled information system. Failure to comply with said requirements will

constitute cause for termination.

The Contractor agrees to –|

a) Comply with the Privacy Act of 1974 (the Act) and the agency rules and regulations

issued under the Act in the design, development, or operation of any system of

records on individuals to accomplish an agency function when the Contract

specifically identifies—

i. The systems of records; and

ii. The design, development, or operation work that the contractor is to perform;

b) Include the Act notification contained in this Contract in every solicitation and

resulting subcontract and in every subcontract awarded without a solicitation, when

the work statement in the proposed subcontract requires the redesign, development, or

operation of a system of records on individuals that is subject to the Act; and

c) Include this clause, including this paragraph, in all subcontracts awarded under this

Contract which requires the design, development, or operation of such a system of

records.

In the event of violations of the Act, a civil action may be brought against the agency involved

when the violation concerns the design, development, or operation of a system of records on

individuals to accomplish an agency function, and criminal penalties may be imposed upon the

officers or employees of the agency when the violation concerns the operation of a system of

records on individuals to accomplish an agency function. For purposes of the Act, when the Task

Order is for the operation of a system of records on individuals to accomplish an agency

function, the Contractor is considered to be an employee of the agency.

Definitions:

a) ―Operation of a system of records,‖ as used in this clause, means performance of any

of the activities associated with maintaining the system of records, including the

collection, use, and dissemination of records.

b) ―Record,‖ as used in this clause, means any item, collection, or grouping of

information about an individual that is maintained by an agency, including, but not

limited to, education, financial transactions, medical history, and criminal or

employment history and that contains the person‘s name, or the identifying number,

symbol, or other identifying particular assigned to the individual, such as a fingerprint

or voiceprint or a photograph.

c) ―System of records on individuals,‖ as used in this clause, means a group of any

records under the control of any agency from which information is retrieved by the

name of the individual or by some identifying number, symbol, or other identifying

particular assigned to the individual.

The contractors and other external organizations will ensure that the following banner is

displayed on all FS systems that contain Privacy Act information operated by the contractors and

other external organizations prior to allowing anyone access to the system:



“This system contains information protected under the provisions of the privacy act of 1974

(public law 93-579). Any privacy information displayed on the screen or printed must be

protected from unauthorized disclosure. Employees who violate privacy safeguards may be

subject to disciplinary actions, a fine of up to $5,000, or both.”

IT Security Training: The Contractor and other external organizations will ensure that its

employees performing under this Contract fulfill all Forest Service requirements for mandatory

security awareness and role-based advanced security training in accordance with OMB Circular

A-130, FISMA, and NIST requirements, and sign all applicable FS statements of responsibilities.

Background Investigations: All non-government employees with unescorted access to FS

facilities, computer systems and/or FS information must have background investigations

commensurate with the level of risk and magnitude of loss or harm. The FS will determine the

level of background investigation and position classification needed. The Forest Service is

responsible for costs associated with background investigations.

Personal Identity Verification of Contractor Personnel: The Contractor shall be responsible

for ensuring compliance by its employees with all applicable federal regulations, to include those

of GSA, NIST, USDA, FS and HSPD-12. Contractors and their employees are subject to all

Federal laws applicable to Government installations and are under the jurisdiction of the Federal

Protective Service (FPS). The Contracting Officer Representatives (CORs; also known as

Contracting Officer Technical Representatives), or other designated program/project officers, in

conjunction with the FS HCM HSPD-12 staff, will assist the Contractor in processing the

required Security Background Investigations/Clearances.

1) The contractor shall comply with the personal identity verification (PIV) policies and

procedures established by Department of Agriculture (USDA) Directives 3800 series.

2) Should the results of the PIV process require the exclusion of a contractor‘s employee,

the contracting officer will notify the contractor in writing.

3) The contractor must appoint a representative to manage this activity and to maintain a list

of employees eligible for a USDA PIV ID Badge required for performance of the work.

4) The responsibility of maintaining a sufficient workforce remains with the contractor.

Employees may be barred by the Government from performance of the work should they

be found ineligible or to have lost eligibility for a USDA PIV ID Badge. Failure to

maintain a sufficient workforce of employees eligible for a USDA PIV ID Badge may be

grounds for termination of the Task Order.

5) The contractor shall insert this clause in all subcontracts when the subcontractor is

required to have access to a federally-controlled facility or information system.

6) The PIV Sponsor for this Contract is the contracting officer representative (COR), unless

otherwise specified in this Contract. The PIV Sponsor will be available to receive

contractor identity information from 8:00 am to 4:30 pm, EST, Monday through Friday at

200 WT Weaver Boulevard, Asheville, North Carolina (or via email at

[email protected]. The Government shall notify the contractor if there is a change

in the PIV Sponsor, the office address, or the office hours for registration.

7) At this time, the Government will pay for and process all required security

investigations/clearances, except as identified differently within this clause.



8) The Contractor should be aware of any of its employees possibly having had a

background investigation through another government agency. The investigation that

was conducted, if verifiable by the FS HSPD-12 staff and, if it was completed within the

last 5 years, can be accepted by the Government in lieu of a background check.

9) The Contractor shall comply with any facility badging requirements for the issuance of

building access, badges, etc.:

a. Ensure that each of the Contractor‘s employees has been issued either a temporary

or permanent badge from the Government. A permanent badge will not be issued

until the security questionnaire has been completed and favorably reviewed.

Temporary or visitor badges will be provided for persons who are identified as

having an infrequent or temporary legitimate business need for access to the site.

As noted above, periods that exceed 180 days will require a permanent badge.

The badge must be worn at all times while in the facility. It must be displayed

above the waist. The individual will retain possession of the badge as long as

continued admittance to the site is needed.

b. Ensure the safekeeping, wearing, and visibility of Government furnished badges.

c. Immediately return all badges and permits to the Government when such need

ceases to exist.

10) The Contractor shall comply with any facility security requirements for access to the

facility.

11) The Contractor shall comply with all applicable rules governing parking at USDA

locations.

Secure Coding Skills: Contractor certifies that at least one member of each programming team

working on any code (including C, Java, .Net, ASP.NET, Visual Basic) to be delivered to the

Forest Service has earned the Global Information Assurance Certification for Secured Software

Programming or equivalent.

Source code testing, binary code testing, application scanning, and penetration testing: At

least one week prior to delivery of any code due under this Contract, Contractor will deliver to

the COTR the following reports covering all code that will be delivered:

A. Source code testing results showing all potential security flaws identified by at least one

of the commercial source code testing tools approved by the Office of the Chief

Information Officer of USDA. On the report, the contractor will highlight all

vulnerabilities rated "critical" and "high". The contractor must then correct the

vulnerabilities, resend the code and ensure delivered source code health.

B. For web-applications, web application scanning test results showing all potential security

flaws identified by at least one of the commercial web application scanning tools

approved by the Office of the Chief Information Officer of USDA. On the report, the

contractor will highlight all vulnerabilities rated "critical" and ―high‖.

C. For all applications: application penetration results.

Copyright Management and Responsibility: By delivering applications or programming code

to the Federal Government, the vendor or Contractor certifies that they have the proper authority

to transfer the property and will defend the government against copyright or other lawsuits and

related actions resulting from the application or programming delivered.



8.1 Confidentiality of Information (FEB 1988)

(a) Confidential information, as used in this clause, means --

(1) information or data of a personal nature, proprietary about an individual, or (2) information

or data submitted by or pertaining to an organization.

(b) In addition to the types of confidential information described in (a)(1) and (2) above,

information which might require special consideration with regard to the timing of its disclosure

may derive from studies or research, during which public disclosure of primarily invalidated

findings could create an erroneous conclusion which might threaten public health or safety if

acted upon.

(c) The Contracting Officer and the Contractor may, by mutual consent, identify elsewhere in

this Contract specific information and/or categories of information which the Government will

furnish to the Contractor or that the Contractor is expected to generate which is confidential.

Similarly, the contracting Officer and the Contractor may, by mutual consent, identify such

confidential information from time to time during the performance of the contract. Failure to

agree will be settled pursuant to the "Disputes" clause.

(d) If it is established that information to be utilized under this Contract is subject to the Privacy

Act, the Contractor will follow the rules and procedures of disclosure set forth in the Privacy Act

of 1974, 5 U.S.C. 552a, and implementing regulations and policies, with respect to systems of

records determined to be subject to the Privacy Act.

(e) Confidential information, as defined in (a)(1) and (2) above, shall not be disclosed without

the prior written consent of the individual, institution or organization.

(f) Written advance notice of at least 45 days will be provided to the Contracting Officer of the

Contractor's intent to release findings of studies or research, which have the possibility of

adverse effects on the public or the Federal agency, as described in (b) above. If the Contracting

Officer does not pose any objections in writing within the 45 day period, the contractor may

proceed with disclosure. Disagreements not resolved by the Contractor and Contracting Officer

will be settled pursuant to the "Disputes" clause.

(g) Whenever the Contractor is uncertain with regard to the proper handling of material under the

contract, or if the material in question is subject to the Privacy Act or is confidential information

subject to the provisions of this clause, the Contractor shall obtain a written determination from

the Contracting Officer prior to any release, disclosure, dissemination, or publication.

(h) The provisions of paragraph (e) of this clause shall not apply when the information is subject

to conflicting or overlapping provisions in other Federal, State or local laws.

9. Disengagement



Upon any termination or expiration of this Contract or the termination of individual Task Orders

the Contractor and Forest Service shall engage in a Disengagement process. If so requested by

the Forest Service, the Contractor shall execute a transition of any terminated Services from the

Contractor, its Third Parties, and Subcontractors associate with the Forest Service Contract, its

Affiliates and/or to any successor provider(s) designated by the Forest Service without causing

any unnecessary interruption of, or causing any unnecessary adverse impact to, the Services,

and/or any Projects or services provided to the Forest Service by Third Parties.

9.1 Contractor Disengagement Responsibilities

To accomplish Disengagement, Contractor is responsible to:

1. Continue to provide the Services and maintain all obligation under the Contract until a

Disengagement is completed to the satisfaction of the Forest Service;

2. Cooperate with Forest Service, its Affiliates and/or the successor provider to accomplish

a seamless transition of services without service disruption;

3. Provide to the Forest Service, its Affiliates and/or the successor provider all information

regarding the Services as needed for Disengagement including, without limitation, data

conversions, interface specifications, programs, tools, utilities and other resources used

to provide the Services, and knowledge transfer with respect to all such information in

order to enable the Forest Service, its Affiliates and/or the successor provider's personnel

(or that of Third Parties) to fully assume, become self-reliant with respect to, and

continue without interruption, the provision of the Services;

4. Provide to the Forest Service, its Affiliates and/or the successor provider, all procedures,

standards and operating schedules held by the Contractor which are used to deliver the

Services. These documents, when delivered, become the property of the Government;

5. Provide to the Forest Service within ten (10) business days of notification of the

termination of this Contract or any Task Orders issued under this Contract a complete and

accurate list of all items and/or Government furnished property that will be subject to

conveyance or re-conveyance to the Forest Service;

6. Remove from Forest Service premises any Contractor assets that the Forest Service, its

Affiliates and/or the successor provider elect not to purchase or otherwise acquire;

7. Continue to provide dedicated Contractor Key Personnel during the Disengagement

period;

8. Provide for the prompt and orderly conclusion of all work, as the Forest Service may

direct, including completion or partial completion of Projects, documentation of work in

process, and other measures to provide an orderly transition; and

9. Provide a detailed transition plan to the Forest Service within twenty (20) days of

commencement of Disengagement, or as otherwise specified in the Disengagement

notice, for determining the nature and extent of the Contractor's Disengagement

obligations and for the transfer of Services in process.

To preclude disengagement problems warranties will be registered in the name of the

Government; Contractor will be listed as an authorized user of the warranty.



10. Service Management

A key objective of this Contract is to achieve performance as described in SLAs. SLAs are

identified in each Task Order; however the Contractors‘ performance on individual Task Orders

will be considered in assessing overall performance on this Contract. The Contractor shall

provide written reports to Forest Service regarding Contractor‘s compliance with the SLAs.

In addition, the Contractor‘s performance in attaining Service Level targets shall be factored into

the disincentive component of the Contractor‘s invoice for each Task Order. The manner in

which the disincentive shall be calculated is described in general in the Performance

Management Plan and shall be described in detail in each Task Order.

11. Period of Performance

The Period of Performance of this Contract is:

BASE: One (1) year

OPTION: Seven (7) one-year options

TOTAL PERIOD OF PERFORMANCE: Eight (8) years

12. Place of Performance

The Place of Performance of this Contract is at Contractor and Government sites and is

stipulated in each Task Order.

13. Use and Disclosure of Proposal Information

USE AND DISCLOSURE OF PROPOSAL INFORMATION -- DEPARTMENT OF THE

INTERIOR (APR 1984)

(a) Definitions. For the purposes of this provision and the Freedom of Information Act (5 U.S.C.

552), the following terms shall have the meaning set forth below:

(1) "Trade Secret" means an unpatented, secret, commercially valuable plan, appliance, formula,

or process, which is used for making, preparing, compounding, treating or processing articles or

materials which are trade commodities.

(2) "Confidential commercial or financial information" means any business information (other

than trade secrets) which is exempt from the mandatory disclosure requirement of the Freedom

of Information Act, 5 U.S.C. 552. Exemptions from mandatory disclosure which may be

applicable to business information contained in proposals include exemption (4), which covers

"commercial and financial information obtained from a person and privileged or confidential,"

and exemption (9), which covers "geological and geophysical information, including maps,

concerning wells."



(b) If the offeror, or its subcontractor(s), believes that the proposal contains trade secrets or

confidential commercial or financial information exempt from disclosure under the Freedom of

Information Act, (5 U.S.C. 552), the cover page of each copy of the proposal shall be marked

with the following legend:

"The information specifically identified on pages ______ of this proposal constitutes trade

secrets or confidential commercial and financial information which the offeror believes to be

exempt from disclosure under the Freedom of Information Act. The offeror requests that this

information not be disclosed to the public, except as may be required by law. The offeror also

requests that this information not be used in whole or part by the government for any purpose

other than to evaluate the proposal, except that if a Contract is awarded to the offeror as a result

of or in connection with the submission of the proposal, the Government shall have the right to

use the information to the extent provided in the contract."

(c) The offeror shall also specifically identify trade secret information and confidential

commercial and financial information on the pages of the proposal on which it appears and shall

mark each such page with the following legend:

"This page contains trade secrets or confidential commercial and financial information which the

offeror believes to be exempt from disclosure under the Freedom of Information Act and which

is subject to the legend contained on the cover page of this proposal."

(d) Information in a proposal identified by an offeror as trade secret information or confidential

commercial and financial information shall be used by the Government only for the purpose of

evaluating the proposal, except that (i) if a Contract is awarded to the offeror as a result of or in

connection with submission of the proposal, the Government shall have the right to use the

information as provided in the contract, and (ii) if the same information is obtained from another

source without restriction it may be used without restriction.

(e) If a request under the Freedom of Information Act seeks access to information in a proposal

identified as trade secret information or confidential commercial and financial information, full

consideration will be given to the offeror's view that the information constitutes trade secrets or

confidential commercial or financial information. The offeror will also be promptly notified of

the request and given an opportunity to provide additional evidence and argument in support of

its position, unless administratively unfeasible to do so. If it is determined that information

claimed by the offeror to be trade secret information or confidential commercial or financial

information is not exempt from disclosure under the Freedom of Information Act, the offeror

will be notified of this determination prior to disclosure of the information.

(f) The Government assumes no liability for the disclosure or use of information contained in a

proposal if not marked in accordance with paragraphs (b) and (c) of this provision. If a request

under the Freedom of Information Act is made for information in a proposal not marked in

accordance with paragraphs (b) and (c) of this provision, the offeror concerned shall be promptly

notified of the request and given an opportunity to provide its position to the Government.

However, failure of an offeror to mark information contained in a proposal as trade secret

information or confidential commercial or financial information will be treated by the

Government as evidence that the information is not exempt from disclosure under the Freedom



of Information Act, absent a showing that the failure to mark was due to unusual or extenuating

circumstances, such as a showing that the offeror had intended to mark, but that markings were

omitted from the offeror's proposal due to clerical error.

14. Authorities and Delegations (May 2010)

(a) The Contracting Officer is the only individual authorized to enter into or terminate this contract, modify any term or condition of this contract, waive any requirement of this contract, or accept nonconforming work.

(b) The Contracting Officer will designate a Contracting Officer's Representative (COR) at time of award. The COR will be responsible for technical monitoring of the contractor's performance and deliveries. The COR will be appointed in writing, and a copy of the appointment will be furnished to the Contractor. Changes to this delegation will be made by written changes to the existing appointment or by issuance of a new appointment. The COR for this Contract will be:

Ann P. McDonough. She can be reached by phone at (828) 257-4333 or by email at amcdonough @fs.fed.us

(c) The COR is not authorized to perform, formally or informally, any of the following actions:

(1) Promise, award, agree to award, or execute any contract, Contract modification, or notice of intent that changes or may change this contract;

(2) Waive or agree to modification of the delivery schedule;

(3) Make any final decision on any Contract matter subject to the Disputes Clause;

(4) Terminate, for any reason, the Contractor's right to proceed;

(5) Obligate in any way, the payment of money by the Government.

(d) The Contractor shall comply with the written or oral direction of the Contracting Officer or authorized representative(s) acting within the scope and authority of the appointment memorandum. The Contractor need not proceed with direction that it considers to have been issued without proper authority. The Contractor shall notify the Contracting Officer in writing, with as much detail as possible, when the COR has taken an action or has issued direction (written or oral) that the Contractor considers to exceed the COR's appointment, within 3 days of the occurrence. Unless otherwise provided in this contract, the Contractor assumes all costs, risks, liabilities, and consequences of performing any work it is directed to perform that falls within any of the categories defined in paragraph (c) prior to receipt of the Contracting Officer's response issued under paragraph (e) of this clause.

(e) The Contracting Officer shall respond in writing within 30 days to any notice made under paragraph (d) of this clause. A failure of the parties to agree upon the nature of a direction, or upon the Contract action to be taken with respect thereto, shall be subject to the provisions of the Disputes clause of this contract.

(f) The Contractor shall provide copies of all correspondence to the Contracting Officer and the



COR.

(g) Any action(s) taken by the Contractor, in response to any direction given by any person acting on behalf of the Government or any Government official other than the Contracting Officer or the COR acting within his or her appointment, shall be at the Contractor's risk.

15. Ordering Procedures

(a) Any supplies and services to be furnished under this Contract shall be ordered by issuance of

delivery orders or Task Orders by the designated individuals or activities designated in the

Schedule. Such orders may be issued from anticipated date of award, September 1, 2010January

3, 2011 through the end of the performance period defined in Section 11 of this SOO.

(b) All delivery orders or Task Orders are subject to the terms and conditions of this contract. In

the event of conflict between a delivery order or Task Order and this Contract, the Contract shall

control.

(c) If mailed, a delivery order or Task Order is considered ―issued‖ when the Government

deposits the order in the mail. Orders may be issued orally, by facsimile, or by electronic

commerce methods only if authorized in the ScheduleContract.

(End of clause)

16. Invoice Submittal Procedures

16.1. This section provides specific Forest Service invoicing requirements.

16.2. Invoices shall not be submitted directly to CSC-FS (previously known as NFC).

16.3. Invoices shall be submitted electronically

Invoices shall be submitted electronically via email to the Contracting Officer's Representative

(COR) assigned to this Contract via the FS CIO Invoices central mailbox, which has an email

address as follows:

[email protected]

The following standard Subject format shall be used when submitting Invoices via email to

ensure the assigned COR can readily identify invoices and expedite the processing for each

vendor under contract.

Subject: Contract Number, Vendor Name, COR Name, Invoice Number

The COR assigned to this Contract is Ann P. McDonough and should you have any questions

she can be reached by phone at (828) 257-4333 or by email at amcdonough @fs.fed.us

mailto:[email protected]



Emailed Invoices shall include electronic copies of all supporting documentation required to

verify labor hours claimed, travel expenses claimed, etc. These documents may include, but

shall not be limited to Time Sheets for Contractor Employee hours claimed, Copies of Receipts

for Travel Expenses Claimed, etc.

16.4. Upon implementation of a Government electronic invoicing process, vendors will be

required to submit invoices via a designated process. Details will be provided upon

implementation via modification to the contract.

16.5 FAR Subpart 32.9 – Prompt Payment shall apply to invoices submitted against all Task

Orders issued under this Contract.

16.6. In accordance with FAR 32.905, invoices must include the following items:

1. Name and Address of the Contractor

2. Invoice date and Invoice Number

Note: Contractors should date invoices as close as possible to the date of

submission, and shall not include expenses not yet incurred.

3. Contract Number, and Task Order Number

4. Costs shall be invoiced by the Task Order Line Item Number

5. Each Cost Shall Include:

Description

Quantity

Unit of Measure

Unit Price

Extended Price of Supplies Delivered or Services Performed

Shipping and Payment Terms if Applicable

Name and Address of Contractor Official to Whom Payment is to be Sent

Name, Title, Phone Number, and Mailing Address of Person to Notify in Event of

a Defective Invoice

Contractor ID Number from First Page of Task Order

16.7. The Forest Service requires that the Contractor provide invoices as described above, and

that supporting documentation be provided to substantiate each invoice. Supporting

documentation shall include, but may not be limited to:

Time Sheets for all Labor Hours invoiced on a Time and Materials or Labor Hours

Task Order

Note: Each time sheet is to be signed by the Inspector or Task Manager, and

shall include a legible, printed name and title of the individual signing the

time sheet.

Approved overtime authorizations

Receipts for Travel Expenses Claimed

Note: Each trip taken by each employee must be itemized separately. A

cover page that itemizes expenses and provides the grand total of cost to



be reimbursed shall be provided by each employee for each episode of

travel. All supporting receipts shall be attached.

Receipts for any Other Direct Cost(s) Claimed

16.8. Invoices not properly completed or substantiated will be returned to the Contractor as an

improper invoice. The Contractor must make the necessary corrections and resubmit the invoice

and supporting documentation to the Contracting Officer‘s Representative (COR), with the date

of the revised submission annotated on the revised invoice submission.

16.9. A separate invoice is required as detailed above for each Task Order issued under this

Contract.

16.10. Disincentives - The invoice must reflect the applicable disincentives developed and

included in the Standard Operating Procedures Manual, which will be provided after award.

Disincentives will be immediately credited in the current invoice in which they are reported.

17. Order Limitations (Oct 1995)

(a) Minimum order. When the Government requires supplies or services covered by this

Contract in an amount of less than $1,000.00 the Government is not obligated to purchase, nor is

the Contractor obligated to furnish, those supplies or services under the contract.

(b) Maximum order. The Contractor is not obligated to honor—

(1) Any order for a single item in excess of $100,000,000.00

(2) Any order for a combination of items in excess of $100,000,000.00, or

(3) A series of orders from the same ordering office within 30 days that together call for

quantities exceeding the limitation in paragraph (b)(1) or (2) of this section.

(c) If this is a requirements contract (i.e., includes the Requirements clause at

subsection 52.216-21 of the Federal Acquisition Regulation (FAR)), the Government is not

required to order a part of any one requirement from the Contractor if that requirement exceeds

the maximum-order limitations in paragraph (b) of this section.

(d) Notwithstanding paragraphs (b) and (c) of this section, the Contractor shall honor any

order exceeding the maximum order limitations in paragraph (b), unless that order (or orders) is

returned to the ordering office within 15 days after issuance, with written notice stating the

Contractor‘s intent not to ship the item (or items) called for and the reasons. Upon receiving this

notice, the Government may acquire the supplies or services from another source.

18. GSA Schedule Transition

An award made as a result of this RFQ, which shall result in a Contract, is based on the vendor‘s

current GSA 70 schedule contract. In the event that the awardees‘ of this RFQ has their current

GSA 70 schedule contract canceled or expires and is awarded a new GSA 70 schedule contract.

http://www.acquisition.gov/far/current/html/52_216.html#wp1115057



Then this Contract shall automatically transfer to the new GSA 70 schedule contract as long as

the newly awarded GSA 70 schedule contract is the same scope as the canceled or expired GSA

70 schedule contract.

The above language applies to both the prime contractor and all subcontractors. The use of

subcontractors requires prior approval by the Government.

189. Contractor Teaming Arrangements

Offerors may form Contractor team arrangements as defined in FAR Part 9.6 in response to the

requirements of this solicitation. All proposals submitted, regardless of whether submitted by a

single contractor, a prime contractor with subcontractors or a partnership must clearly identify

the company who will be responsible for contract performance. This company will be held by

the Government to be fully responsible for contract performance, regardless of any team

arrangement between the prime contractor and its subcontractors.

19. Task Order Transitions

Unless explicitly stated otherwise in the Task Order a thirty (30) calendar day transition is applicable to

all Task Orders. Accordingly, Contractors shall be at full staffing levels within that timeframe.

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