The Concourse™ solution provides an end-to-end, flexiblecollaboration suite designed to enhance critical business interactions.

Concourse™ from Adaptive Engineering is helping companies accelerate internal communications, leverage not replace existing assets, and save money. Designed to help enterprises drive increased productivity by simplifying the way employees communicate, Concourse™ is an engaging and flexible solution. It is the only collaboration tool that applies visual metaphors to textual data, decreasing the time it takes users to learn and react to a situation. With Concourse™, the course of action is real-time, intuitive and creates collaborative communities, making employees more efficient and work more enjoyable.

Maximize existing assets: Concourse™ delivers real business value through leveraging not replacing your existing infrastructure, applications and technology. Unlike other enterprise collaboration providers, our solution is open, standards-based, and future-ready technology. Our customers are not locked into any one vendor’s portfolio of products; and this allows them the ability to choose the most cost effective solution, specific for them to quickly deploy across their existing environment, saving them time and money.

Improve efficiency and decrease costs: Because Concourse™ enables you to get in touch with the right person wherever they are and through the most appropriate method, business processes are accelerated. And you don’t have to be in the office to make it happen; employees are no longer bound by geography. Through virtualization businesses gain efficiencies through realized reduction in facilities costs, the ability to leverage existing skilled knowledge base and talent pools, and improve collaboration in support of problem resolution.

Add revenue: Whether it’s incremental sales or customer retention,Concourse™ facilitates real-time, seamless communications that enhance the customer experience and your business’ bottom line. Orders can be fulfilled faster, customers are provided with services from the right individuals and sales opportunities that were not previously possible are now possible, improving our customers ability to make money.

Community-centric: With Concourse™’s business-driven approach, employees and employers benefit from real-time collaboration, acceleratedresolution levels and skill-based knowledge transfer, which translates to better morale, a more knowledgeable work-force, and increased employee retention.

Secure Communications: Concourse™ resides inside the corporate firewall. Collaboration is 256-bit encrypted and users are authenticated via LDAP/Active Directory, enabling enterprise Single Sign-on. Software-as-a-Service options are also available.

Attribute-Based, Rich Presence: Concourse enables collaboration to be routed based on such things as user attributes and aggregated Rich Presence across multiple modalities. The innovation is vendor agnostic and does not require our customers to standardize on a single vendor solution or upgrade platforms in order to take advantages and enhance operational excellence. For example, if a CSR needs information in order to answer a caller’s billing-related question, she does not transfer the call to yet another queue instead she sends a marble directly to an available billing expert that is ready to assist.

Groups: In Groups mode, Concourse™ enables a group or pod of users to view and respond to all messages submitted by other participants in the group, as well as the corresponding coach/SME responses, thus serving a dual role as both a support and training tool.

Highly Configurable: Features in Concourse™ can be toggled on/off or restricted based on user attributes, roles, and status making it convenient for administrators to manage and gain meaningful insight through next generation logging and reporting.

Minimal Footprint: Concourse™ provides a meaningful user experience that enhances business process and the desktop without interfering with other business applications already on the desktop.

Alerts and Notifications: Authorized users and Systems can broadcast, alert, or notify necessary and urgent communiques such as regional system outages, special offers and agent compliance to a targeted group of recipients, automatically and in real-time.

Flair and Scoreboard: Rewards and other incentive systems are also enabled through Concourse™. Agents have easy access to their performance with real-time feedback.

Pod-Based Training: Reduce on-going training efforts, room and shift scheduling hassles, and off-phone time with Concourse™ and push training right to the desktop.Trainers and business leaders can meet the dynamic demands of a corporate environment through independent agent learning with direct agent feedback and real-time agent results.