Digital Government 2019

Sponsored by

#DigitalGovIRL

Croke Park • Tuesday 24th September 2019

Conference • Exhibition • Networking

Main sponsor

Digital Government 2019 The size of the digital transformation market has exploded in recent years

– driven largely by organisational needs to serve changing customer

preferences and enhance operational efficiency. This has been enabled

by the rapid proliferation of mobile devices and apps, the increasing

penetration of IoT, the growing adoption of cloud services, and the need

to improve operational performance to gain competitive benefits in the

market. It is therefore inevitable that most nations are now tackling the

challenge of creating a smarter government, driven by digital.

A recent EU Commission DESI report highlights that Ireland ranks 10th in Digital Public Services. It achieves top ranking in Open Data and an almost perfect result in digital public services for businesses. When it comes to services aimed at and used by citizens however, the results could be seen as less impressive.

However, with the Public Services ICT Strategy, and the broader Our Public Service 2020, the building blocks of transformation are now in place. Huge opportunities are presented by the potential use of emerging technologies and the better use of data by public service organisations. As always, the challenge is to ensure that citizens are able and willing to fully access services digitally as well as ensuring organisations are fostering the culture for innovation.

This multi-stream conference will feature a range of local and visiting expert speakers who will talk about their digital transformation journey.

This is why you need to be at Digital Government 2019

Key themes covered: 4 The future of digitising public services 4 Key trends for the next five years 4 Citizen engagement – making government accessible 4 Better data for better services 4 Emerging technologies and IoT 4 Robotics and AI: Challenges and opportunities 4 Fostering the culture for innovation 4 Smarter cities to deliver better services 4 Digital inclusion: Technology to empower citizens 4 Improving the user experience 4 Tackling the issue of cyber security

Who you can expect to meet:

The event will be of interest to senior managers and decision-makers

working across Ireland’s public and private sectors. Not just for CIOs, it

is also for those within organisations in policy-making and service

delivery roles. Delegates will include:

• Chief Executives / Directors / senior managers

• Chief Information Officers / IT Directors

• Local government officers

• Policy makers

• Corporate planners

• Board members of public sector agencies

• Voluntary / community sector leaders / NGOs

• Health / education sector professionals

• Services organisations – IT / telecoms / advisory

Benefits of attending: 4 Discuss the digital transformation of

public services 4 Hear directly from those responsible

for driving these programmes forward

4 Learn about innovative projects already being implemented

4 Network with other professionals across the public, private and voluntary sectors

Networking The conference is structured in such a way to

provide a high level of interaction between speakers

and delegates. There will be plentiful opportunities

for questions as well as discussion in each of the

sessions. In the margins of the event there will also

be ample scope for business development during

the busy networking breaks which take place in our

exhibition area.

08.30 REGISTRATION & MORNING COFFEE 09.00 Chairperson’s welcome and introduction:

Paul Duff, Strategic Initiatives Lead, Tata Consultancy Services Ireland 09.05 Driving digital innovation: Delivering better services

Barry Lowry, Government CIO, Department of Public Expenditure and Reform

Transforming the delivery of healthcare through technology Michael Redmond, Chief Operating Officer, Office of the CIO, Health Service Executive

The digital future for public services K Ananth Krishnan, Executive Vice President and Chief Technology Officer Tata Consultancy Services

Designing public services for the digital age Caron Alexander, Head of Digital Shared Services, Northern Ireland Civil Service

Question & answer session / Panel discussion

10.45 MORNING COFFEE / NETWORKING BREAK 11.15 Data driven healthcare

Gemma Garvan, Director of Health Informatics, St James’s Hospital

Connected citizens, prosperous places: The making of a smart city Kieran O’Hea, Head of Smart Cities, Leicester City Council

Mobile policing: Building a smarter force Tim Willoughby, Head of Digital Services and Innovation, An Garda Síochána

Unlocking the benefits of data for local government Barry Doyle, IS Project Leader, Galway County Council Digital innovation to transform the delivery of services Aileen McHugh, Head of Operations, Property Registration Authority

Question & answer session / Panel discussion

13.15 NETWORKING LUNCH AND EXHIBITION VIEWING

Conference plenary: The Digital Future

Sponsored by

14.00 SESSION 1: CITIZEN ENGAGEMENT

Chairperson’s welcome and introduction: Bill McCluggage, Managing Director, Laganview Associates

Build to Share: Driving efficiencies & enhancing citizen engagement - Learnings from the local government sector Stella Power, Managing Director, Annertech and Dominic Byrne, Head of Information Technology Fingal County Council Creating an Integrated Customer Journey Moyagh Murdock, Chief Executive, Road Safety Authority Engaging more effectively with customers through digital channels Donal Spellman, Principal Officer, Digital Services Channel Department of Employment Affairs and Social Protection Question & answer session / Panel discussion

16.00 Chairperson’s summary followed by conference close

SESSION 2: DISRUPTIVE TECHNOLOGIES Chairperson’s welcome and introduction: Cormac Murphy, Account Executive, DocuSign

The digital future of agreements Charlie Weijer, Area Vice President, DocuSign

The digital soldier Damian Griffin, Chief Technical Officer, Defence Forces

How HBS staff are driving digital transformation utilising digital technologies and underpinned by a culture of innovation, creativity and curiosity Jane Carolan, National Director of Health Business Services Health Service Executive

Emerging technologies to transform the delivery of government services Dr Finn de Brí, Chief Information Officer, Houses of the Oireachtas

Question & answer session / Panel discussion

16.00 Chairperson’s summary followed by conference close

Parallel sessions

Sponsored by Sponsored by

Drinks reception

This year’s event will feature a drinks reception at Croke Park right after the conference. Feel free to stay and join the rest of our delegates!

Key themes

Plenary: The Digital Future Barry Lowry, Government CIO will open the conference and update delegates on how he is driving digital innovation across government, and look ahead to the next phase. We are also pleased to welcome visiting speaker Caron Alexander, Head of Digital Shared Services at the Northern Ireland Civil Service who will share her experience. The session will also explore how organisations across the public service including An Garda Síochána, Property Registration Authority and Galway County Council are embracing technology to deliver better public services. There will also be a strong focus on the important health sector with speakers from the HSE and St James’s Hospital. Our second visiting speaker is Kieran O’Hea, Head of Smart Cities at Leicester City Council. Kieran, who was also previously Chief Digital Officer of Brisbane, will talk about how smart city technology can provide a more liveable future for citizens.

Disruptive Technologies The second parallel session will look at the potential of innovating technologies to transform working practices and help shape the future design and delivery of public services. Sponsored by DocuSign, we are pleased to welcome Charlie Weijer, Area Vice President who will look at the digital future of agreements to transform your organisation.

Citizen Engagement After lunch the conference will have two parallel sessions on Citizen Engagement and Disruptive Technologies. The first session will examine how we can drive efficiencies and enhance citizen engagement across local and central government as well as looking at a case study from the Road Safety Authority. Sponsored by Annertech in association with Acquia, Stella Power from Annertech will present jointly with Dominic Byrne from Fingal County Council.

Sponsored bySponsored by

Sponsored by

Exhibition opportunitiesThere are a limited number of opportunities to become involved with this conference as an exhibitor. This is an excellent way for organisations to

showcase their expertise and raise their profile with a key audience of senior decision makers from across Ireland’s public sector. This interactive,

multi-stream conference provides an excellent opportunity for making contacts and networking. For further information on how your organisation

can benefit, contact Olivia Carragher on 01 661 3755 or email olivia.carragher@eolasmagazine.ie.

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Coffee

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Delivering better

services

Barry Lowry Government CIO Department of Public Expenditure and Reform

Building a

smarter force

Tim Willoughby Head of Digital Services and Innovation An Garda Síochána

Public services for

the digital ageCaron Alexander Director of Digital Shared Services Northern Ireland Civil Service

The making of a

smart cityKieran O’Hea Head of Smart Cities Leicester City Council

Data driven

healthcare

Gemma Garvan Director of Health Informatics St James’s Hospital

Digital Government 2019

Caron Alexander is Director of Digital Shared Services at the Northern Ireland Civil Service. She has more than 30 years of experience in the UK public sector. Caron is responsible for providing ICT shared services to 27,000 staff, for the NI citizen portal www.nidirect.gov.uk and contact centre services, delivering the NI Digital Transformation Programme and driving forward the NI Open Data agenda. Previously

Caron held a number of senior technical, programme and change management roles in the Northern Ireland Civil Service.

Dominic Byrne is Head of Information Technology with Fingal County Council and has 26 years’ experience working in IT. He holds a Degree in Information Technology and a Masters in Internet Systems. He is responsible for managing the provision of IT services in Fingal County Council and his current interests include Digital Government, Smart Cities and Civic Tech. He is a member of the Smart Dublin Executive Committee

and the Public Bodies Working Group on Open Data.

Jane Carolan is National Director for Health Business Services at the Health Service Executive. Jane is particularly focused on maximising digital business transformation within the health sector. She was instrumental in driving forward the national Electronic Health Record for Ireland. She is a member of the HSE Leadership Team and previously held the positions of

Head of Planning and Corporate Performance and also Interim CIO of the Office of the CIO for six months. Jane has over 20 years of experience in senior management roles within the health system. Jane has recently won two awards; IT Professional of the Year 2018 and was - as one of the CIO 100, 2019.

Barry Doyle has worked as a GIS / IT professional and business consultant in various roles in both the public and private sector in Ireland. With over 13 years’ experience working as a Project Leader in the Irish Local Government Sector Barry has been responsible for leading and delivering various innovative projects at both a Local Authority and Sectoral level with a particular focus on Digital Transformation, Geographical

Information Systems, Information Management and Open Data. Prior to joining Galway County Council in November 2018 Barry championed, defined and led the Digital Transformation Programme in Roscommon Country Council with the overall aim of embracing opportunities presented by advances in the digital technologies, broadband availability and capacity, and Cloud based enterprise solutions to transform how the Council provides services to, and interacts with, the citizens it serves.

Gemma Garvan is Director of Informatics at St James’s Hospital in Dublin which last year became the first digital acute hospital in Ireland, which is the start of a landmark change for how care is delivered. Gemma is an experienced Health Informatics Leader with a demonstrated history of working in the hospital and health care industry. Prior to taking up her role at St James’s Hospital in 2018 she was Head of Access to

Information at Healthlink. Gemma began work as an analyst programmer with The National Healthlink Project and moved into a project management role over a decade ago. Gemma has a BSc in computer science and software engineering and an MA from Trinity College in Dublin.

Barry Lowry is CIO for the Department of Public Expenditure and Reform, a position he was appointed to in 2016. He is tasked with delivering the Public Service ICT Strategy. Prior to 2016, he spent almost 35 years in the Northern Ireland Civil Service (NICS) on work ranging from the programming of mainframe computers to operating as a team leader in the design of client server systems. For the five years prior to his

appointment, Lowry was the director who oversaw the establishment of ICT shared services in NICS. He also operated as the Head of Profession for ICT. In 2011 he was voted the Northern Ireland IT Professional of the Year by his associates.

Moyagh Murdock has been in the transport sector for over 20 years in various capacities. Currently, Moyagh is the Chief Executive Officer at the Road Safety Authority. In her early career she spent 10 years in the airline industry having worked at Bombardier in Belfast as an aircraft systems engineer. She was then Chief Operating Officer for Bus Éireann having joined the Company in 2007 as the Deputy Chief Mechanical

Engineer with responsibility for the fleet maintenance and garage operations. In 2012 she was awarded an MBA from Dublin City University (DCU) and holds a Certificate of Professional Competence in Road Transport Operations Management.

A native of Cork, Kieran O’Hea is Leicester City Council’s Head of Smart Cities, where he is leading the implementation of a Smart City Strategy that is city-needs led and demand-driven. He was formerly Chief Digital Officer of Brisbane, where he led the development of the city’s digital economy strategy. Before focusing on city strategies, Kieran led the development of digital strategies for a number of

government agencies in Dublin. He has also worked for the European Commission, developing funding programmes in the area of digital content.

Stella Power is Managing Director of Annertech which she founded in 2008, Ireland’s leading open-source digital agency. Since its inception, Annertech have grown to become the "go to" Drupal experts in Ireland and work with a variety of clients in both the private and public sectors. Stella is an active contributor to the Drupal open-source content management system, and

maintains many modules including Commerce Realex, Commerce Donate and Code Review. She is a member of the international Drupal Security Team, and was recently chairperson of the Drupal Ireland Association.

Michael Redmond is Chief Operating Officer at the Office of the CIO/eHealthIreland. A highly experienced leader within eHealth and Digital, Michael has a reputation for delivering results, driving excellence and building capability in each and every one of his career roles to date. Hugely experienced across the public sector, he is known to be acutely customer focussed; his strategy of simplifying the digital agenda resonates with

the C-suite, staff and the general public alike. As COO, Michael manages the largest ICT investment budget in the whole public sector.

Charlie Weijer is Area Vice President for DocuSign. He is an experienced business leader, with proven sales and business development abilities. He has developed and executed growth strategies across EMEA in multiple high-tech organisations. He specialises in Sales, Sales operations, pipeline development and management. DocuSign is a hyper growth “startup” of over 300 people, Charlie has been responsible for scaling and

leading the EMEA continental sales teams since 2015. He combines strong interpersonal, communication and negotiating skills, with a highly analytical mind. He completed an Executive MBA in 2013 at Smurfit School of Business to complete his academic profile and further complement relevant business experience. Charlie is passionate about coaching people.

Tim Willoughby is Head of Digital Services and Innovation at An Garda Síochána. He was formerly CTO of the LGMA, with over 20 years in a number of Senior Management and Technical Roles in the Local Government Sector. He has been working in the Public service for almost 28 years. Tim has a Civil Engineering Degree from TCD and a Masters in Innovation from the University of Ulster.

Speakers include

Conference location By train The closest railway station is Drumcondra at the intersection of Drumcondra Road (N1) and Clonliffe Road, a 5 minute walk from the stadium. The closest DART stations are Connolly and Clontarf. Connolly is a 15-20 minute walk and Clontarf a 20-25 minute walk to the stadium. The closest Luas & Intercity Rail stop is also at Connolly Station.

By Luas Croke Park is a 16 minute (1.3km) walk from Connolly Red Line Luas stop. The stadium is also just 15 minutes (1km) walk from both Parnell and Marlborough Green Line Luas stops.

By bus Dublin Bus offers a high-frequency, accessible and easy to use service from all over Dublin. A number of services bring you quite close to Croke Park and many others will get you to the city centre from where the stadium is a 15 minute walk.

Bus Routes that serve Croke Park 1, 7, 11, 13, 14, 16, 27a, 27b, 29a, 31/a, 31b, 32, 33, 40, 40b, 40d, 41, 41b, 41c, 42, 43, 44, 53, 123, 13

By bike Croke Park is just a cycle from the City Centre. The nearest Dublin Bike stations are located on North Circular Road and Mountjoy Square. For further information visit dublinbikes.ie There is also bicycle locking facilities around the stadium, including two-tier bike storage in the Davin Stand car park.

By car For the Hogan Stand, free car parking is available in the Davin Car Park and accessed off the North Circular Road via St Margaret’s Avenue. For full directions see crokepark.ie/getting-here/meetings-and-events-parking.

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Acknowledgement of registration

Confirmation of registration will be emailed to all delegates following receipt of registration details. If you have not received your acknowledgement within 48 hours of registering, please contact us at registration@eolasmagazine.ie to confirm your booking.

Terms and conditions

* For those unable to attend, a substitute participant may be sent at any time for no additional charge. Alternatively for cancellations received in writing, by fax or email, the following charges will apply:

• More than 14 days before the conference: 25% fee

• Less than 14 days before the conference: 100% fee

• Failure to attend: 100% fee.

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Delegate fee €195 + VAT @ 23% = €239.85

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Clifton House

Lower Fitzwilliam Street

Dublin, D02 XT91

Tel: +353 (0)1 661 3755

#digitalgovIRL

Croke Park • Tuesday 24th September 2019