confidential rdn release 20 features. june 19, 2013| release 20; | ktoal | confidential new features...
TRANSCRIPT
CONFIDENTIAL
RDN Release 20 Features
June 19, 2013| Release 20; | KToal | CONFIDENTIAL
New Features and Enhancements
• For lenders who utilize an automated invoice feed, a new log record has been added in History to show when the invoice records are sent.
• Vendors are now able to log and report complaints that have been lodged against them by a borrower or other party to the lender for the purposes of tracking/monitoring potential risk issues. Lenders will be able to create Multisearch reports from the data collected in the Complaint Log.
• New fields have been added to the search criteria in Multisearch.
• For those who use Michigan Auto Title Service (MATS), bulk orders can now be created in Multisearch.
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June 19, 2013| Release 20; | KToal | CONFIDENTIAL
For our lenders that get automated invoice feeds, we have added the log entry on thehistory tab. This shows when an invoice is sent to you for processing.
Log Entry for Invoice Feeds
June 19, 2013| Release 20; | KToal | CONFIDENTIAL
On the RDN Repossession Company Interface, users can now record complaints that are related to the case.
Complaints are Logged on the Company Interface
June 19, 2013| Release 20; | KToal | CONFIDENTIAL
Agents can select from a list of standard Complaint types.
Complaint Types are Selected
June 19, 2013| Release 20; | KToal | CONFIDENTIAL
Agents can notate the organization that reportedthe complaint.
Reporting Organization can be Logged
June 19, 2013| Release 20; | KToal | CONFIDENTIAL
Status is Selected / Description Notated
Agents can set the status and provide a detailed description of the complaint.
June 19, 2013| Release 20; | KToal | CONFIDENTIAL
On the case details page, you will see a new section for any complaints that have been created for the case.
You can add comments to the complaint that would then be displayed on the agent’s view of the complaint.
On the Client Interface, Lenders See Logged Complaint
June 19, 2013| Release 20; | KToal | CONFIDENTIAL
Create a comment for the complaint.
Lender Can Add a Comment to the Complaint
June 19, 2013| Release 20; | KToal | CONFIDENTIAL
Lender’s comment is displayed on the agent’scomplaint screen for the case.
Lender’s Comment can be Viewed on Agent’s Screen
June 19, 2013| Release 20; | KToal | CONFIDENTIAL
Several new search fields havebeen added to Multisearch to enhance performanceand compliance tracking
Additional Multisearch Fields
June 19, 2013| Release 20; | KToal | CONFIDENTIAL
You can now bulk submit orders to Michigan Auto Title Services, (MATS)
Bulk Submit Orders to MATS
June 19, 2013| Release 20; | KToal | CONFIDENTIAL
Questions ?????
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Please contact Kathy Toal with any questions
817-717-7117