conflict in the workplace [acu macrr]
TRANSCRIPT
Dr. Matt Dodd
Conflict in the Workplace
Stress
“arises when the perceived demands of a situation exceed
the perceived capabilities for meeting the demands” p. 315, Walker & Brokaw, 1995
• Eustress - motivation
• Distress – out of control
• Hyperstress – overload
• Hypostress – underload
Coping Mechanisms
How do you cope with stress?...
4 Major Categories of Stress Management:
• Behavioral Coping
• Cognitive Coping
• Problem-Focused Coping
• Emotion-Focused Coping Van Vleet, 2011
Anger
“a strong feeling of displeasure, a synonym for
antagonism and rage.” p. 205, Cahn & Abigail, 2007
3 Processes to Deal with Anger:
1. Anger-Ins
2. Anger-Outs
3. Anger Controllers – S-TLC
“Stupid People”
Attribution Theory: Attribution Error
If the Other acts good = External Characteristics
If the Other acts bad = Internal Characteristics
If I act good = Internal Characteristics
If I act bad = External Characteristics
A Peace-Full Workplace
Dr. Matt Dodd
Conflict in the Workplace