conflict mamagement...piyush sharma daimsr nagpur
DESCRIPTION
its my seminar presentation on conflict management.i am piyush sharma,student of one of the best institute of vidarbha DAIMSR nagpur..TRANSCRIPT
SEMINAR ON CONFLICT MANAGEMENT TECHNIQUE
BY: PIYUSH SHARMA
MEANING OF CONFLICT
According to JOE KELLY, “CONFLICT is defined as opposition or dispute between persons, groups or ideas”.
Nature of Conflict Conflict is natural occurrence in
everyday life, we should not avoid conflict
• Conflicts are Natural
• Conflict is Multidimensional
• Conflict is Universal
• Conflict involves Disagreement
Types of Conflict
• Substantive Conflicts – disagreement over goals,resources,rewards,policies, procedures and job assignments.
• Emotional Conflicts – results from feelings of anger, distrust, dislike ,fear as well as relationship problem
Levels of ConflictConflicts can be at• Intra-personal level (conflict within the
individual)• Inter-personal level (individual to individual
conflict.• Intra-group level.• Inter-group level.• Intra-organizational level.• Inter-organizational level.
Main sources of conflict
• Misunderstandings• Personality clashes• Competition for resources• Authority issues• Lack of co-operation• Differences of opinion• Low performance• Values or goal differences
Effects of conflict
Positive Effects of Conflict
increased creativity
It forces people to clarify their views
It can produce constructive social change
It gives people the opportunity to test their capacities
•development of group and organization cohesion
•Negative Effects of Conflict
Violence
breakdown of relationships
A breakdown of collaborative ventures (Fragmentation)
Lack of new ideas
5 ways to manage conflict• Avoidance
• Competition/Forcing (A)• Accommodation (B)
• Compromise (C)• Collaboration (D)
• Avoidance• Competition/Forcing (A)
• Accommodation (B)• Compromise (C)• Collaboration (D)
I win, you lose (competition—A)I lose or give in (accommodate—B)We both get something (compromise—C)We both “win”(collaborate—D)A B C D
THANK YOU