Connect Cultures. Maximize Performance. TMC | A Berlitz Company

TMC | A Berlitz Company

ABouT TMC

TMC, a Berlitz company, is dedicated to delivering practical

consulting and learning solutions that enable our clients to meet the

complex challenges of working successfully in today’s multicultural

business environment. TMC provides a wide variety of customized

learning solutions to organizations and leaders interested in

developing a global ready workforce. Our business solutions

are distinguished by a robust framework of concepts, tools, and

programs that provide flexible, scalable and globally relevant

solutions to clients in every part of the world.

Global Strategy Execution

TMC helps you:

• Organize for global expansion

• Integrate culture in mergers & acquisitions

• Advance global joint ventures and

outsourcing opportunities

• Execute plans to enter into emerging global markets

Global Talent and Leadership Development

TMC prepares you to successfully conduct business in

global markets, enhance global team performance,

and foster an inclusive environment by:

• Building organizational and individual

cultural competence

• Preparing global teams to work in virtual,

multinational settings

• Developing global executives to lead a

diverse workforce

• Implementing an innovative, customized global

diversity and inclusion strategy

TMC Methodologies and Tools to Support Globalization Initiatives

The TMC Cultural Orientations Approach (COA) is founded

on an expanded definition of culture and the critical role

culture plays across organizations.

Especially relevant when tackling the range of risks,

opportunities, and challenges posed by global change,

efficiency, and innovation, TMC’s Cultural Orientations

Approach enables organizations to leverage cultural

preferences in the workplace.

TMC offers a unique and differentiated framework to

assist individuals, teams, and organizations to acquire

cultural competence:

• Six Levels of Culture – The six focus areas for analyzing

and experiencing human organization and interaction

in a business environment

• Cultural orientations Indicator® – A highly valid and

reliable assessment of cultural preferences at work

• The Cultural orientations Approach Certification –

An intensive process that enables professionals

to effectively apply the Cultural Orientations

Approach in their organizations, working with

teams and/or individuals

“Asmoreandmorebusinessinteractionstakeplacebetweenpeoplefromdifferentbackgrounds

andorientations,competenceinunderstandingourselvesandothersisabusinessnecessity.

TheCulturalOrientationsModel(COM)isanindispensabletoolforpreparingmembersofan

organizationatanylevelformakingthemostoutofcross-culturalencounters.TheCOMcan

definitelyhelpmaketheworldasmallerplace.”

GlennJ.Kaufman,VicePresident,LeadershipandOrganizationEffectiveness LexisNexis,AdivisionofReedElsevier

organizational Culture

Corporate mergers and acquisitions

frequently deliver below expectations,

partly because cultural differences

are significantly underestimated and

the cultural dynamics in an M&A

experience are misunderstood.

Individual Culture

The building blocks of culture at any

level are present in both intrapersonal

and interpersonal dynamics. Through

awareness and understanding of

cultural conditioning, TMC helps

clients develop global leaders that

drive change and transformation.

Team Culture

The need to manage across time

zones, language, technology, and a

broad spectrum of cultural differences

to create a team culture is no small

feat. TMC helps both intact teams and

interdependent work groups

develop a shared team culture to

optimize collaboration across time

zones, languages, technology, and

cultural differences.

National/Societal Culture

TMC helps companies focusing on

opportunities in emerging markets

to develop awareness of culturally

conditioned behavior and cultural

dynamics and patterns by nationality.

Functional Culture

TMC works with clients to help cross-

functional product or management

teams manage and leverage their

differences carefully, bridging distinct

cultural differences across their

constituent units, creating a strong

collective identity.

Social Identity Groups

The diversification of society has

made differences by gender, generation,

ethnicity, religious beliefs, affiliations,

and socio-economic class increasingly

relevant. TMC works with clients to

ensure that diversity initiatives

recognize the cultural context of

gender, racial/ethnic, generational

and other social groups to leverage

their unique contributions.

The Six Levels of Culture TMC goes beyond national/societal culture to address more

granular challenges unique to the six levels of culture.

Our clients use the COI to:

• Develop global leaders

• Maximize global team performance

• Foster an inclusive culture

• Prepare expatriates and

short-term assignees

• Integrate organizational culture

in mergers, acquisitions and

joint ventures

• Develop culturally competent

employees

• Enhance cross-functional

collaboration

The COI assessment is available in 11

languages: Chinese (Mandarin), English,

French, German, Italian, Japanese,

Korean, Polish, Portuguese (Brazilian),

Spanish (Americano Latino), and

Spanish (Espanol).

COI assessment users have access

to the following comparison tools:

CoI Country Comparisons

Country comparison tools generate

an analysis of cultural gaps by

comparing the users’ COI cultural

profile with national cultural profiles.

Recommendations are made to

bridge these gaps.

CoI user-to-user and Team

Comparisons

user-to-user – allows users to

invite colleagues to compare COI

cultural profiles and identify

potential cultural gaps.

CoI Teams – allows users to create

COI Aggregate Team Reports to

compare personal COI preferences

within the team.

“Theskilltoleverage

culturaldifferencesfor

jointsuccessisacore

competencyformanagers

ininternationalbusiness.

Here,theCultural

OrientationsApproach

providesavaluableand

hands-onapproachfor

managerstodevelop

theintercultural

awareness,knowledge

andskillsneeded.”

AndreasBauer, Manager,Cross-Cultural Competence DaimlerCorporate University

The Cultural orientations Indicator® (CoI) Assessment

The Cultural Orientations Indicator is a statistically reliable

and validated assessment of cultural preferences at work.

CULTURE

TMC offers three ways to become certified:

face-to-face, virtually or blended.

Certified practitioners can use the Cultural

Orientations Indicator® assessment to:

• Develop leaders for success in

intercultural initiatives

• Improve targeted marketing and

sales initiatives

• Increase multicultural, matrixed and

global team effectiveness

• Support global diversity and inclusion efforts

• Improve vendor and client relations

• Prepare international assignees

• Integrate cultures in mergers & acquisitions,

joint ventures, and outsourcing

• Adapt global initiatives to regional and

local requirements

• Conduct international coaching sessions

for individuals and teams

Cultural orientations Approach™ (CoA) CertificationThe Cultural Orientation Approach enables business and government

professionals, educators, and independent consultants to effectively

apply the COA in organizations, working with teams and/or individuals.

“InmytenyearassociationwithTMC,

Ihavefoundtheirexperienced-based

consultationtobeextremelyuseful;their

approachworks,andhasbeenwell

receivedbyexecutivesandthelinein

manyoftheorganizationswesupport.”

CorporateDirectorofLearning,HessCorporation

Visit www.culturalorientations.com

for more details, to apply for

certification and view upcoming

certification dates.

Cultural orientations Approach™ (CoA) Certification

Our clients embed the Cultural Navigator

platform into their organization as the central

resource for information on global diversity

& inclusion, cultural competence, relocation,

global business practices.

Cultural Navigator Learning Paths

enable organizations to create a step-

by-step path that guides their employees to a

specific learning objective. Multiple Learning

Paths can be assigned to an organization

allowing different groups/teams/business units

to pursue assigned learning objectives.

In addition, users of the Cultural Navigator

have access to tools that help them to

develop cultural competence, prepare to

do business in global markets, and enhance

global team effectiveness.

Cultural Navigator® The Cultural Navigator is an online learning platform that delivers the

most comprehensive cultural and global business intelligence available

through an online interface.

TMC Learning MethodologyThe TMC Methodology is a four-step blended approach that streamlines

learning and guides users through virtual activities and resources in the

Cultural Navigator®.

Cul

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igat

or®

Web

-pla

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m

Synchronous Virtual Webinar

Asynchronous eLearning Modules, Assessments, and Pre-Work

Face-to-Face Program

Performance Support: Coaching, online Community, Best Practices White Papers

Our experts work with you on customized

consulting and learning solutions to help

execute your global strategy.

Cultural Integration in Mergers & Acquisitions

TMC has assisted many clients to gain

momentum in a merger by supporting

the achievement of an aligned

organizational culture.

Global Diversity & Inclusion Strategy Implementation

Many global companies have embraced wide

diversity in their workforce, and yet failed

to realize the benefits of diverse strengths,

perspectives and cultures. TMC helps create

a culture of inclusion, providing the basis to

leverage the diversity available for innovation,

productivity and results.

Global outsourcing

Many organizations pursuing global

outsourcing strategies experience difficulties

in reaching a mutual understanding on work

styles, communication, project planning and

execution, and client service standards. TMC

supports clients with developing cultural

competence in their organizations to

effectively address these challenges.

Global Joint Ventures

Joint ventures across organizational,

functional and national/regional cultures

are difficult, even when the financial results

promise benefits to both parties. TMC facilitates

a non-judgmental discussion to reveal sources

of misunderstandings and offer solutions for

cultural alignment.

Global Leadership and Team Development

TMC assists global leaders and teams in

building awareness of cultural norms and the

impact they can have on teams, functions, and/

or organizations. TMC’s focus on leveraging

diversity and practicing inclusion through

executive coaching and team building helps

organizations to optimize talent and attain

higher levels of performance.

TMC Global Consulting

TMC’s global network includes highly qualified consultants, coaches,

facilitators and subject matter experts with a wealth of senior level, industry

specific expertise.

Becoming a high performance leader is an on-

going process, and one that is not accomplished

in a learning program alone. TMC offers

executive coaching that can be launched in a

program where the new knowledge and requisite

skills are introduced. The Cultural Orientations

Indicator® assessment debrief can serve as a

starting point, and cultural competence can

be built over time with scheduled virtual or

face-to-face coaching.

TMC Executive CoachingTMC offers skilled professional coaching for high-level executives to hone

global leadership effectiveness.

TMC Global Consulting

TMC Executive Coaching

Conducting Business in Global Markets

Doing Business Globally

This program builds individual and team

competencies required for working, managing,

and leading across cultures and geographies by

demonstrating the impact of culture on establishing

credibility, communication, building relationships,

aligning business culture and mastering effective

management styles.

Doing Business in…(Country or Region)

This program assists professionals who are

conducting business in a new geographic region

or country and need to optimize their cross-cultural

effectiveness by increasing awareness and specific

knowledge of business, social, and market cultures.

Participants explore the cultural background of a

country, its history, geography, natural resources

and contemporary society, as well as business

etiquette and practices.

TMC Facilitator Led Programs As a critical component of TMC’s Learning Methodology, our facilitator led programs

help organizations build the competencies essential for today’s global workforce.

Enhancing Global Team Performance

Collaborating Across Cultures

This highly interactive workshop

targets the challenges posed by

working inside rapidly globalizing

organizations where cultural

differences across geographies can

contribute to decreased productivity

and cause misunderstandings and

conflicts. Designed for managers

and collaborative contributors

who work together in a virtual

environment, this program

focuses on teamwork, accurate

communication and efficiency.

Leading Global Teams

Global team leaders gain practical

insights on how culture impacts

the team process, acquire effective

multicultural leadership and

management skills, use tools for

modeling flexible and resilient

communication processes, and

explore best practices for

participating in global teams.

Fostering an Inclusive Environment

Valuing Diversity, Practicing Inclusion

Designed for employees and

managers who need to understand

the impact and challenges of the

global marketplace and workforce

diversity in the organization, this

workshop explores various diversity

challenges, the business case for

creating an inclusive culture, and links

these to the organization’s existing

Diversity & Inclusion initiative.

Inclusive Leadership

This program provides managers and

leaders worldwide with the awareness,

knowledge, and skills that enable them

to contribute to their fullest potential.

Managers explore critical issues

related to specific workforce diversity

concerns from both global and local

perspectives. Participants practice key

skills to enhance inclusiveness and

leadership performance.

Developing Cultural Competence

Cultural orientations at Work

Designed to help participants acquire

the critical skills and mindset for

working or leading in a globalized

business environment, this interactive,

hands-on program focuses on the

impact of culture in establishing

credibility, communicating, building

relationships, and collaborating

in virtual teams. Participants are

introduced to the Cultural Orientations

Model, which provides a systematic

approach to understanding the cultural

differences one encounters when

working globally.

“TheGuideforInclusive

Leadersexaminesthe

abilitytoappreciate

andleveragedifferences

withintheworkforce

thatcharacterizestoday’s

businessenvironment.

Thisbookhelpsto

appreciateourown

biases,understandthe

powerofaleader’s

behaviorandtake

responsibilityfor

transformingan

organization’sculture.

Verypracticalguideto

anewdimensionof

drivingperformance.”

MagdaNowak Director,OrganizationCapability PepsiCoInternational

TMC Facilitator Led Programs

Through innovative language training,

assessment and testing services, business

communication skills training and cross-

cultural programs, Berlitz is helping

businesses, government and non-profit

organizations maximize performance by

reacting rapidly and adapting quickly to

the growing depth of global challenges.

The Berlitz Advantage

• Global Presence – more than

500 locations worldwide

• Proven Berlitz Method®

• Connecting Cultures For Success

• Quality Assurance Processes

• Multiple Platform Delivery Options –

face-to-face and online

• Account Management Services

• Multiple Academic Recognitions

• Customized to fit your busy schedule

• Over 50 languages from all regions

around the world

A long, rich tradition of success and innovation

In 1878, the Berlitz Method

revolutionized how language was

taught. Often imitated by others who

hope to achieve the same standard, the

Berlitz Method remains the most natural

and effective way to learn a language.

Driven by globalization, Berlitz

continues to revolutionize language

training around the world with new

products and solutions that meet

changing customer needs. Berlitz is

an industry leader in cross-cultural

consulting, with programs that

help companies overcome cultural

differences and leverage similarities for

maximum performance.

Berlitz is the language and cross-cultural

training arm of Benesse Holdings, Inc.

Berlitz. The one that works.®

“Ihavebeensentto

Ukraineforalong

businesstripand

havealreadybeen

abletocommunicate

withcolleagues.One

doesnotrealizehow

importantandnecessary

languageisuntiltasked

withorderingata

restaurant,completing

immigrationforms,or

askingfordirections.”

DirectorofProjectServices, InternationalConstruction Company

About BerlitzTMC is a Berlitz company.

TMC Facilitator Led Programs

400 Alexander ParkPrinceton, NJ 08540 USAPhone: +1 800 870 3186Outside U.S.: +1 609 514 3152

www.culturalorientations.com

Headquartered in Princeton, NJ, TMC is a Berlitz Company. Berlitz has centers in over 70 countries.

Programs are delivered on multiple platforms, face-to-face, virtually or blended. For a complete list of

locations go to: www.berlitz.com

TMC develops talent through the lens of culture

The one that works.

North America• Canada

• United States

Latin America

• Argentina

• Brazil

• Chile

• Colombia

• Costa Rica

• Dominican Republic

• Ecuador

• El Salvador

• Guatemala

• Mexico

• Panama

• Paraguay

• Peru

• Puerto Rico

• Uruguay

• Venezuela

Africa

• South Africa

Asia/Pacific Rim

• Australia

• China

• Hong Kong S.A.R.

• Indonesia

• Japan

• South Korea

• Malaysia

• Pakistan

• Philippines

• Singapore

• Thailand

Europe

• Austria

• Belgium

• Bulgaria

• Croatia

• Czech Republic

• Denmark

• Finland

• France

• Germany

• Greece

• Hungary

• Ireland

• Italy

• Latvia

• Luxembourg

• Malta

• Netherlands

• Norway

• Poland

• Portugal

• Romania

• Russia

• Serbia

• Slovak Republic

• Slovenia

• Spain

• Sweden

• Switzerland

• Turkey

• United Kingdom

Middle East

• Algeria

• Bahrain

• Egypt

• Israel

• Jordan

• Kuwait

• Lebanon

• Qatar

• Saudi Arabia

• Syria

• United Arab

Emirates