connect over 1000 of participants in a single call - blast dial services
DESCRIPTION
With travel and telecommunication expenses soaring high, DSNL presents Blast Dial Services, a unique solution to connect over 1000's of participants in a single conference.TRANSCRIPT
DSNL Product Suite
An Introduction to Blast Dial Outs
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Overview of DSNL
DSNL is India’s largest Independent Integrated Conferencing Provider and a pioneer in the conferencing industry.
• DSNL was founded in the year 2004 and has followed a tremendous success path owing to the core competence in Audio Conferencing and Voice solutions.
• DSNL is present in over 6 locations in India and has businesses with 90% of fortune 500 Companies.
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Conference Services
across the world
Key innovator in
conferencing
Largest Conference Service in
India
Over 90% Fortune 500 Customers
Presence in 6 locations across India
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Case Scenario – Multiple touch points
Cases where multiple communication touch points is a challenge:
• An organization with over 1000 employees.
• Over 100 decision makers.
• Transaction with over 1000+ suppliers.
• Over 10 regional offices/factories.
• Dealing with over 1000 stockist.
• Operate out of 100s of branches.
• Meetings with all the stakeholders.
Your Objective : To deliver consistent communication in an instant.
Our Solution: Blast Dial Services
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What is a Blast Dial Service?
The Blast Dial feature allows the Conference executive to automatically dial a list of phone numbers simultaneously and connect all users in an instant.
Large Conference
Calls
Unlimited number of
participants
Dedicated operator support
Call recording and call
back option
Dials 8 participants
/ second
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When to ‘Blast Dial’…
• Chairman/CEO/MD’s message to every employee.
• Brief the sales team about a new product/offering.
• Announcing organizational structuring, merger, amalgamation etc.
• Explain a new promotion scheme for a distribution chain.
• Update every stakeholder about annual/quarterly/monthly results.
• Morning Market Calls.
• Employee Town Hall Sessions.
• Induction programs.
• Investor Analysis Meet etc…
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DSNL Bridge
Dials CP and keeps
him/her in pre
conference room
System dials out participants
at 300 calls/minute
Transfers CP to
the main
conference room
Transfers
participants to
the main
conference room
CP conducts the
conference in lecture /
interactive mode
The dial out process depicted is
flexible and can be changed as
per the specific conference
requirement. The chairperson has
the autonomy to mute or un-mute
the participants and can decide
which party is to be dialed first.
Operator
How does a blast dial work?
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The Blast Dial Benefits
Uniform and consistent communication
Instant relay
Productive discussions
Reach out to multiple touch points
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Blast Dial Easy Dial
• The easy dial feature enables the user to dial back to the conference if they have missed out on a call.**
In coming call Unattended call
gets missed
User dial back to the
number
Automatically
placed in to the
conference room
** Feature activated only on request
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Frequently Asked Questions
Q. What type of conferences require Blast Dial Calling?
• Conferences with a dial out requirement which involve more than 3 participants.
Q. How much prior notice do I have to give?
• 4 hours for uploading new lists of up to 100 participants.
Q. What happens if all participants do not get connected in the first instance?
• Re-blast will be given after the first instance.
• The system is intuitive to not dial-out participants who are already in conference.
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Q. Can I have multiple lists co-existing under my name?
• Yes.
Q. How often can I update the list?
• Keep us updated on the latest list. New records will be uploaded in a maximum of
2 hours.
Q. How quickly will the participants get connected?
• The system dials out 8 participants per second viz. over 1,000 people connected
in 3 minutes!
Q. How can DSNL help me achieve maximum participation?
• ‘Scrubbing’, where participants who have missed calls over 2 instances are contacted by the conference manager. The reason for absenteeism is then handed over to your company.
• DSNL uses multiple carriers for dialing out lists to maximize connectivity.
Frequently Asked Questions
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Why DSNL?
So much is dependent on each
IR call going perfectly!
Call quality and clarity is of utmost importance in
an IR call.
Good transcription services are essential.
Coverage in over 50 countries across the globe
Large clientele of Fortune 500 companies Robust bridges and
good tech support will help for a perfect call. Presence in major
industry segments
People make the difference. If the operator and usher are
efficient, about 60% of problems are solved.
2.6 bn conferencing minutes served
85,000 Customer queries serviced
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Thank you
DSNL is India's leading audio-conferencing and web collaboration service provider.
www.dsnl.in
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