connect people - integrated communication anytime & anywhere

0 Copyright 2014 FUJITSU

Human Centric Innovation

Fujitsu Forum 2014

ICM Munich 19th – 20th November


Connect People – Integrated Communication Anytime & Anywhere

Mikko Laaksonen Senior Development Manager, Fujitsu



Business challenges & needs

Enterprise Communication Service Connect

Customer benefits

Ingredients for successful UC deployments


Workplace Anywhere

24

A way to enable more flexible working & access corporate apps wherever you are?

A way to improve workforce productivity?

Changing the way we live and work

A way to deliver specific business outcomes?

A way to reduce property cost?

A way to transform the end-user experience?

A way to streamline key processes & boost efficiency?

Business Value

Consumerization


The way we live and work is changing


Low cost cross-border

collaboration

Cut travel time and

expenditure

Green commitments

Provide facilities for a flexible

and mobile workforce

Increase productivity and

shorten time to market

Enable integrated instant

communication and

collaboration

Anywhere, any device

Reliability and service levels

Reduce complexity and cost

Low investment and

predictable operating costs

(CAPEX to OPEX)

Efficient & human centric

communication

Work anywhere

Device flexibility, including

BYOD

Trust and Security

Expertise and info on demand

Enterprise communication challenges

Market trends Business needs IT impact Personal factors

Geographically dispersed

workforce

Rising office space costs

Use of video

Content and device explosion

Social media

Cloud services





Customer benefits



Work Style Transformation

Improved responsiveness

Smoother communication

Harnessing employee creativity


Enterprise Communication Service (ECS) Connect

Cloud hosted communication platform

Highly available, secure and scalable

Dedicated instance per customer

Based on Microsoft Lync or Cisco HCS

Evergreen Cloud capabilities

Latest product enhancements

Customers never conduct an upgrade

Per user per month commercials

Customer choice of SPLA or volume licensing

Global reach and regional compliance


ECS Connect - End-to-end Service

Strategic approach to unified communication services

Network & Telco SIP, Trunking, Conferencing

Enablement Services

Voice network analysis

Business Case Development

Directory Integration

PBX integration or replacement

Deployment & transition

ECS Connect - Core UCaaS Private Hosted Cloud V-Dedicated

Operations

Monitoring & Reporting

Tier 2 and 3 support

Self-Service Portal

Management Services

End-User Support

Onsite Support

Devices & Room Systems

Hardware Spares/Depot

Business Integration Contact Center, Line of Business workflow


Voice Network Analysis ensures success

Lync & UC works, but organizations wonder …

Services & tools to proceed with confidence

Complete network assessment

Understand actual voice traffic

Determine Quality of Experience – in advance

Pre-Deployment

Upgrade network as needed

Monitor and optimize Quality of Experience during roll-out

Deployment

Set alerts for delay, jitter, loss, MOS, CPU utilization, memory utilization, etc.

Ongoing Support

Calculate ROI and confirm business case

"Will it work in my

environment?"


Pre–deployment analysis

Example – 10,000 users, 8 countries, 4 data centers

Deploy Micro Appliances

IP connections to PBXs across all telephony network segments

Buffer boxes to legacy (non-IP) PBX systems

Gather data for 30 days

Obtain all call records from existing PBX systems

Test calls between agents

Analyze data – actions needed

Objectively determine bandwidth, latency, and quality of experience - in advance

Monitor and resolve call quality and network issues as new telephony system is rolled out

Network upgrades as required

ROI projections


Monitoring and reporting

Monitor bandwidth utilization

Based on current, actual call volume from customer sites

Quality of Experience

QoE assessment with test calls across network segments

QoE Summary by Endpoints

A wide variety of other reports including MOS, delay, jitter, packet-loss, bandwidth, ping, trace route, SNMP, netflows, server logs, etc.





Customer benefits



Benefits

Low cost cross-border collaboration

Reduced travel time and travelling expenditure

Delivery on Green commitments

Facilities for an increasingly flexible and mobile workforce

Increased productivity and shortened time to market

Reliability and service levels

Reduced complexity and cost (CAPEX to OPEX)

Services can be scaled up or down

New users provisioned in minutes – not days

Easy communication and collaboration

Anywhere from any device, including BYOD

Expertise and info on demand

Seamless virtual environment - tailored and optimized to individual user requirements

Business IT People





Customer benefits



End-to-end solution with infrastructure and services for global customers

End-to-end solution for successful UC deployment

UC&C Optimized

Clients

Software/Hardware

Stack Reference Architectures

UC&C

Accessories

UC&C Appliances RX100 Media

Gateway LYNC ready-to-deploy

Server/Storage/

Network

With building blocks based on products/appliances and reference architectures

Created together with an ecosystem of partners

Having global partnerships with leading telco operators

Customizable solution for enterprise customers Fujitsu uses Lync & Lync Voice internally on a global level (162,000 employees)


Fujitsu's Global Delivery Capabilities

Fujitsu data centers (representative selection)

Fujitsu Global Cloud platform locations

6 global multi-lingual service desks

Global Field Services Coordination Centre

4 global delivery centers (RIM and applications management)

Global WAN

6 regional delivery centers

Russia

Australia)

South Africa

Sweden

UK

Finland

Malaysia Costa Rica

India

Portugal

Poland Canada

Estonia Northern

Ireland

Philippines

US)

Brazil

China Japan

Thailand

Singapore

Belgium

Germany

Bolivia

Morocco

New Zealand


Customer example – KONE Elevators

Challenge

KONE Elevators needed to move from a fragmented technology and support model to a unified operations model in order to improve cost-efficiency and modernize communication tools

KONE Elevators

Country: Finland

Industry: Manufacturing

Founded: 1910

Number of employees: 37,400

Website: www.kone.com

Solution

Global, VoIP-based telephony services (voice, voicemail, call forwarding), their design and deployment, as well as end-user and main user training

For 10,000 users at all sites

Benefits

Unified operations and support processes

Enhanced global access

Cost-savings and cost predictability

Improved user experience

More services to users

Easy integration to other systems

» Fujitsu handled system design and deployment impeccably, helping our organization in building a solution that supports our global needs.« Kimmo Kujanpää, CIO, KONE Oyj


Customer example – Kaga Electronics

Challenge

There is a need for an agile and efficient management approach to quickly respond to a rapidly evolving market landscape in a fast-changing electronics industry

Alma Media

Country: Japan, worldwide

Industry: Electronics

Founded: 1968

Website: www.taxan.co.jp/english/

Solution

Communication platform that enables an open device environment that is not dependent on any particular type of mobile phone or smartphone

With help from a web-based telephone directory users can confirm presence of colleagues

Benefits

Reduced number of fixed line phones by approximately 20%

Reduced operational costs

More seamless sharing of information and more active communication

Improved operational efficiency

14 Kaga Electronics' locations in Japan have commenced use of an upgraded communications platform when it transferred its headquarters in March 2014. Kaga Electronics plans to deploy this system globally to its locations outside Japan as a unified platform.


Integrated communication experience

Any content Anywhere Any device

Video handled as easily as voice, data

Flexible access from all clients

Richest experience in any location

Secure intra- and inter-company

communications

…with the communication technology delivered as a service

Meet wide variety of communication needs...


More information at Forum

Business Collaboration: Vision, Strategy and Customer Experience Breakout session at 15:00, room 4

Sean Carey, Partner CTO Collaboration, Cloud & Video, Cisco

John Keegan, Director Business Development & Innovation, Network and Telecoms, Fujitsu

Workplace Anywhere - A blended service to meet all end-user needs Exhibition in the Mobility area: D18 – D23

Enable people to work productively – anywhere, at any time – according to their role

Give seamless and secure access to applications, data, and communications tools

Scalable & costs aligned to consumption

connect people - integrated communication anytime & anywhere

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