Page 2

Connected

Spring 2014 | Connected: Remote Communities

HYDRO ONE REMOTE COMMUNITIES

THE SUCCESS OF WINTER ROADS

EMPLOYEE PROFILE

��&�(�!�")+0�+ Amount of your last bill $792.25Amount we received on December 8, 2013 - thank you $200.00

��&�(�!�")+0�+ � ������

�).+�!&!�-+%�%-1� Your service type is Residential - Normal Density

�&!�-+%�%-1�.,! �-$%,��%&&%(#�*!+%) We read your meter J1234567 on January 10, 2014 003826We read your meter on December 09, 2013 – 001164Difference in meter readings 002662Electricity you used in kilowatt-hours (2,662 x 1) = 2,662 kWh

Electricity: 1,000 kWh @ 8.6100 ¢ $86.101,500 kWh @ 11.4900 ¢ $172.35162 kWh @ 17.3100 ¢ $28.04

Service charge $18.30

����������������� ��� ���� ������ ������Ontario Clean Energy Benefit: 10% off applicable electricity charges and taxes*** $ 30.48 CR

�������������������� ��� ���� ������ �������

�)0�0!���&�.&�-! �1).+��$�+#!,

�$�+#!,

Located on the shores of the SevernRiver on Hudson Bay, Fort Severn isOntario’s most northern community.Life in an isolated community in the farnorth makes residents resourceful, self-sufficient and respectful of the land.

Nathan Howson operates FortSevern’s Diesel Generating Stationand has all three of those qualities.Asked about what he does on atypical day, he says, “I try to jump inwith any crew that comes into workon the plant, just to learn what they’redoing and to help with whatever needsto be done. I help out as much as I can.”He has impressed his co-workers. “Nathan is a resourceful fellow and always has a smile. He keeps his plant well-organized,” Clark LeMay, Front Line Manager for Remotes’Generation says.

A clean and organized plant is a safe andreliable plant, and Nathan takes his job veryseriously. “I mostly take care of the plant, look forany dangers or hazards and clean most of time,”he says. He enjoys cleaning because “who likes a dirty plant or workplace?”

The Fort Severn Station is older than most ofRemotes’ plants, but Nathan keeps up with theextra effort needed to keep the plant going. Part of his job is to check that the engines areoperational so that they are able to producepower for the community. The plant has threeengines: the A unit (600 kW), the B unit (455 kW) and the C unit (250 kW). First installed

in the 1990s as the largest unit in the plant, the C unit is now the smallest engine in the plant,demonstrating just how much more electricity isused today. It has served the community wellover the years and Hydro One plans to replace it in 2015.

Nathan says that his first day on the job was themost interesting and exciting so far. “I knewnothing, but I had good teachers. They showedme everything about what is here and made itreally easy for me to know this place.” Hestarted as a backup operator before becomingthe plant’s full time operator after the previousoperator left. Nathan says he was “kind ofscared being the boss at the plant, because I was just a rookie, but months went by and I gotthe hang of things around here.” He has beenworking for Hydro One as an operator foralmost six years.

The most challenging aspect of his job is working with the crews whocome to work on the plant. Nathan wants to continue histraining to learn more about enginemaintenance. He also reads up on plant policies and records tofamiliarize himself with how plants work.

“What I know is I am giving anddoing my best to keep the powergoing for the community so theycan eat and stay warm,” he says.

For bill inquiries: tel: 1-800-465-5085

Hydro One Remote Communities Inc.680 Beaverhall Place, Thunder Bay, ON P7E 6G9

For power outages and emergencies: tel: 1-888-825-8707 24 hours a day, 7 days a week

Contact Us

LOW-INCOME ENERGY ASSISTANCE PROGRAM

We know that it has been a harsh winter andsome customers may be experiencing difficultiespaying their bills. The Ontario Energy Board’sLow-Income Energy Assistance Plan (LEAP)requires distributors to set aside funds to help low-income consumers avoid servicedisconnection.

The Ontario Native Welfare Administrator’sAssociation (ONWAA) administers the funds.You do not need to live on a reserve or be of First Nation descent to access this program.

Customers can apply for grants of up to $500.To qualify for payment, you must meet low-income guidelines established by StatisticsCanada, show that you have made someattempt to pay your bill and be facing servicedisconnection. Customers are only eligible forthis funding once per year.

If you live on a reserve and would like to accessthis program, go to your local social assistanceoffice and ask them about LEAP. Your local officewill work with the ONWAA to see if you qualify.You do not have to be receiving socialassistance to qualify for a LEAP payment.

If you do not live on a reserve, call ONWAAdirectly, on their toll-free telephone line at 1-877-291-7542. They will work with you todetermine if you qualify for funding.

Nathan Howson, Operator, Fort Severn • To avoid condensation on your windows, open your curtains and blinds during the day to let the air circulate around the windows. This also allows the sun to warm your rooms. Close your curtains and blinds once the sun goes down to trap in the heat.

• Use an exhaust fan in your bathroom and kitchen. Remember to keep them clear of dust and/or grease. Timers can also be installed, so they automatically turn off after a period of time.

• If you have a Heat Recovery Ventilation (HRV) unit, make sure that the filters are clean, the outside intakes are cleared of snow and the unit is working properly. Do not turn the unit off during the colder months as it has been installed to ensure your air quality. Balanced and maintained HRVs run quietly and efficiently.

• Change your furnace filter at least once a month to ensure optimal efficiency.

We are always looking for ways to connect with ourcustomers and their communities.

Photo or story submissions about what's happeningin your community can be sent to:

Una O’Reilly, Business Integration ManagerHydro One Remote Communities5th Floor, South Tower483 Bay Street, Toronto, ON M5G 2P5email: Una.Oreilly@HydroOne.comPlease include photo details (date, location, names)with your submission.

PHOTOS & STORY SUBMISSIONS

HOME ENERGY SAVINGS TIPS

ELIGIBILITY FOR RURAL AREASFamily Size Income

1 person $18,721

2 persons $23,306

3 persons $28,651

4 persons $34,788

5 persons $39,454

6 persons $44,499

7+ persons $49,542

Help for Low-Income Customers

In order to qualify as a low-income consumer,you must have a family income that fallsbelow a certain limit. Those limits are laid outin the table shown.

The amount of income it takes to qualify as low-income changes each year. It alsodepends on the size of the town or city you livein and the number of people in your family.

YOUR BILL EXPLAINED

Page 1

Please return this slip with your payment. Your account number: ��������

�

��"�)#�'��$�( %� '�Balance forward that is past due $792.25Your new charges $274.31

� $����� %�$�( %� '��� ��������

The total amount you owe as indicated on this bill, is due on the billing date. If payment isnot received by February 5, 2014 (the Required Payment Date), a late payment charge of1.5% compounded monthly (19.56% per year) will be calculated from the billing date andapplied to your next bill.

***Ontario Clean Energy Benefit takes 10% off the cost of up to 3,000 kWh/month of electricity use. Some exceptions apply, please see Ontario.ca/OCEB or call 1-888-668-4636.

This bill includes a past due balance and should be paid immediately. If this amount hasbeen paid please accept our thanks and pay only the new charges.

Number Type ofof days read

����� �������������������� ��$%��Nov 11, 2013 - Dec 09, 2013 ActualOct 10, 2013 - Nov 11, 2013 ActualSep 11, 2013 - Oct 10, 2013 ActualAug 12, 2013 - Sep 11, 2013 ActualJul 11, 2013 - Aug 12, 2013 Actual��������������������������������� ��$%��

Average electricity you used per day (kWh)

��6342474331��

��2832293032��

� �!�"��$�������$"���$(( %��"��%#���Just like the people who live in “fly-in” communities,

Hydro One Remote Communities plans all year tomake sure we make the most of winter roads.

Ice, earth and snow make up winter roads. First Nations communities and Ontario’s winterroads program construct the roads so that we can bring much-needed supplies andequipment into communities. While theprovincial government provides somefunding, the remaining funds arecollected from road tolls and otherprograms.

The result is a remarkable network of more than 3,000 kilometres of roads that turn “fly-in” communities into “drive-in” communities fromJanuary to March, every year.

The Hydro One Remote Communities teamschedules at least two collection/disconnectiontrips to every community from April to September.Before every trip, we notify the local Chief andBand Councils and notify every customer who isbehind on their payments and encourage them tocall our billing office at 1-800-465-5085 to makepayment arrangements. Our aim is to alwayswork with customers to develop payment plans inorder to avoid disconnections. Please note thatduring a disconnection visit, field staff are not ina position to negotiate payment options at the

door. They can only accept 100% of what is dueto avoid disconnection.

Need help to pay your bill?We want to work with our customers to ensurethey stay current on their accounts. If you fallbehind, please call 1-800-465-5085 as soon as you can so we can set-up a payment plan.

If we do have to disconnect your service, we aimto reconnect you within 10 business days afterpayment is received.

COMPANY NEWS

Collection on Non-Paying Accounts

TELL US IF YOU MOVE!

Please call 1-800-465-5085 before you move so that we can close out your account. If you don’t, you will still be responsible for the electricity used at your old house and you will have to pay that bill before you get connected at your new house.

12TH ANNUAL FIRST NATIONS NORTHERN HOUSING CONFERENCE

Hydro One Remotes hosted a booth at the 12th Annual First Nations Northern HousingConference February 11-13 at the Valhalla Inn in Thunder Bay.

The theme of this year’s conference was “Making Houses Homes.” Since its inception, theconference has focused on creating an environment that seeks to improve the housingconditions of First Nations communities in Canada.

Gull River Falls

Balance fromprevious billings

New chargesTotal amountthat you owe

Number of days inbilling period

Average electricityused each day

Your accountnumber

Amount of your last bill

Payments youhave made

POWER OUT?

If your power is out, please call us at

1-888-825-8707

1

2

3

1 Each line showsthe cost per kWhat each rate levelThis line of the billshows the price youare paying for theelectricity you usedduring the billingperiod.

Monthly servicechargeThe Standard SupplyService Chargecovers a portion ofHydro One’sadministrative coststo provide electricityto customers. Thischarge is set by theOntario EnergyBoard and is thesame for all utilitiesacross the province.

2

Ontario CleanEnergy BenefitOntario Clean EnergyBenefit takes 10% offthe cost of up to3,000 kWh/month ofelectricity.

3

* All figures above are pre-tax family income.

REMOTES Connected Spring 2014 ENG_Layout 1 April-29-2014 1:30 PM Page 1

Page 2

Connected

Spring 2014 | Connected: Remote Communities

HYDRO ONE REMOTE COMMUNITIES

THE SUCCESS OF WINTER ROADS

EMPLOYEE PROFILE

��&�(�!�")+0�+ Amount of your last bill $792.25Amount we received on December 8, 2013 - thank you $200.00

��&�(�!�")+0�+ � ������

�).+�!&!�-+%�%-1� Your service type is Residential - Normal Density

�&!�-+%�%-1�.,! �-$%,��%&&%(#�*!+%) We read your meter J1234567 on January 10, 2014 003826We read your meter on December 09, 2013 – 001164Difference in meter readings 002662Electricity you used in kilowatt-hours (2,662 x 1) = 2,662 kWh

Electricity: 1,000 kWh @ 8.6100 ¢ $86.101,500 kWh @ 11.4900 ¢ $172.35162 kWh @ 17.3100 ¢ $28.04

Service charge $18.30

����������������� ��� ���� ������ ������Ontario Clean Energy Benefit: 10% off applicable electricity charges and taxes*** $ 30.48 CR

�������������������� ��� ���� ������ �������

�)0�0!���&�.&�-! �1).+��$�+#!,

�$�+#!,

Located on the shores of the SevernRiver on Hudson Bay, Fort Severn isOntario’s most northern community.Life in an isolated community in the farnorth makes residents resourceful, self-sufficient and respectful of the land.

Nathan Howson operates FortSevern’s Diesel Generating Stationand has all three of those qualities.Asked about what he does on atypical day, he says, “I try to jump inwith any crew that comes into workon the plant, just to learn what they’redoing and to help with whatever needsto be done. I help out as much as I can.”He has impressed his co-workers. “Nathan is a resourceful fellow and always has a smile. He keeps his plant well-organized,” Clark LeMay, Front Line Manager for Remotes’Generation says.

A clean and organized plant is a safe andreliable plant, and Nathan takes his job veryseriously. “I mostly take care of the plant, look forany dangers or hazards and clean most of time,”he says. He enjoys cleaning because “who likes a dirty plant or workplace?”

The Fort Severn Station is older than most ofRemotes’ plants, but Nathan keeps up with theextra effort needed to keep the plant going. Part of his job is to check that the engines areoperational so that they are able to producepower for the community. The plant has threeengines: the A unit (600 kW), the B unit (455 kW) and the C unit (250 kW). First installed

in the 1990s as the largest unit in the plant, the C unit is now the smallest engine in the plant,demonstrating just how much more electricity isused today. It has served the community wellover the years and Hydro One plans to replace it in 2015.

Nathan says that his first day on the job was themost interesting and exciting so far. “I knewnothing, but I had good teachers. They showedme everything about what is here and made itreally easy for me to know this place.” Hestarted as a backup operator before becomingthe plant’s full time operator after the previousoperator left. Nathan says he was “kind ofscared being the boss at the plant, because I was just a rookie, but months went by and I gotthe hang of things around here.” He has beenworking for Hydro One as an operator foralmost six years.

The most challenging aspect of his job is working with the crews whocome to work on the plant. Nathan wants to continue histraining to learn more about enginemaintenance. He also reads up on plant policies and records tofamiliarize himself with how plants work.

“What I know is I am giving anddoing my best to keep the powergoing for the community so theycan eat and stay warm,” he says.

For bill inquiries: tel: 1-800-465-5085

Hydro One Remote Communities Inc.680 Beaverhall Place, Thunder Bay, ON P7E 6G9

For power outages and emergencies: tel: 1-888-825-8707 24 hours a day, 7 days a week

Contact Us

LOW-INCOME ENERGY ASSISTANCE PROGRAM

We know that it has been a harsh winter andsome customers may be experiencing difficultiespaying their bills. The Ontario Energy Board’sLow-Income Energy Assistance Plan (LEAP)requires distributors to set aside funds to help low-income consumers avoid servicedisconnection.

The Ontario Native Welfare Administrator’sAssociation (ONWAA) administers the funds.You do not need to live on a reserve or be of First Nation descent to access this program.

Customers can apply for grants of up to $500.To qualify for payment, you must meet low-income guidelines established by StatisticsCanada, show that you have made someattempt to pay your bill and be facing servicedisconnection. Customers are only eligible forthis funding once per year.

If you live on a reserve and would like to accessthis program, go to your local social assistanceoffice and ask them about LEAP. Your local officewill work with the ONWAA to see if you qualify.You do not have to be receiving socialassistance to qualify for a LEAP payment.

If you do not live on a reserve, call ONWAAdirectly, on their toll-free telephone line at 1-877-291-7542. They will work with you todetermine if you qualify for funding.

Nathan Howson, Operator, Fort Severn • To avoid condensation on your windows, open your curtains and blinds during the day to let the air circulate around the windows. This also allows the sun to warm your rooms. Close your curtains and blinds once the sun goes down to trap in the heat.

• Use an exhaust fan in your bathroom and kitchen. Remember to keep them clear of dust and/or grease. Timers can also be installed, so they automatically turn off after a period of time.

• If you have a Heat Recovery Ventilation (HRV) unit, make sure that the filters are clean, the outside intakes are cleared of snow and the unit is working properly. Do not turn the unit off during the colder months as it has been installed to ensure your air quality. Balanced and maintained HRVs run quietly and efficiently.

• Change your furnace filter at least once a month to ensure optimal efficiency.

We are always looking for ways to connect with ourcustomers and their communities.

Photo or story submissions about what's happeningin your community can be sent to:

Una O’Reilly, Business Integration ManagerHydro One Remote Communities5th Floor, South Tower483 Bay Street, Toronto, ON M5G 2P5email: Una.Oreilly@HydroOne.comPlease include photo details (date, location, names)with your submission.

PHOTOS & STORY SUBMISSIONS

HOME ENERGY SAVINGS TIPS

ELIGIBILITY FOR RURAL AREASFamily Size Income

1 person $18,721

2 persons $23,306

3 persons $28,651

4 persons $34,788

5 persons $39,454

6 persons $44,499

7+ persons $49,542

Help for Low-Income Customers

In order to qualify as a low-income consumer,you must have a family income that fallsbelow a certain limit. Those limits are laid outin the table shown.

The amount of income it takes to qualify as low-income changes each year. It alsodepends on the size of the town or city you livein and the number of people in your family.

YOUR BILL EXPLAINED

Page 1

Please return this slip with your payment. Your account number: ��������

�

��"�)#�'��$�( %� '�Balance forward that is past due $792.25Your new charges $274.31

� $����� %�$�( %� '��� ��������

The total amount you owe as indicated on this bill, is due on the billing date. If payment isnot received by February 5, 2014 (the Required Payment Date), a late payment charge of1.5% compounded monthly (19.56% per year) will be calculated from the billing date andapplied to your next bill.

***Ontario Clean Energy Benefit takes 10% off the cost of up to 3,000 kWh/month of electricity use. Some exceptions apply, please see Ontario.ca/OCEB or call 1-888-668-4636.

This bill includes a past due balance and should be paid immediately. If this amount hasbeen paid please accept our thanks and pay only the new charges.

Number Type ofof days read

����� �������������������� ��$%��Nov 11, 2013 - Dec 09, 2013 ActualOct 10, 2013 - Nov 11, 2013 ActualSep 11, 2013 - Oct 10, 2013 ActualAug 12, 2013 - Sep 11, 2013 ActualJul 11, 2013 - Aug 12, 2013 Actual��������������������������������� ��$%��

Average electricity you used per day (kWh)

��6342474331��

��2832293032��

� �!�"��$�������$"���$(( %��"��%#���Just like the people who live in “fly-in” communities,

Hydro One Remote Communities plans all year tomake sure we make the most of winter roads.

Ice, earth and snow make up winter roads. First Nations communities and Ontario’s winterroads program construct the roads so that we can bring much-needed supplies andequipment into communities. While theprovincial government provides somefunding, the remaining funds arecollected from road tolls and otherprograms.

The result is a remarkable network of more than 3,000 kilometres of roads that turn “fly-in” communities into “drive-in” communities fromJanuary to March, every year.

The Hydro One Remote Communities teamschedules at least two collection/disconnectiontrips to every community from April to September.Before every trip, we notify the local Chief andBand Councils and notify every customer who isbehind on their payments and encourage them tocall our billing office at 1-800-465-5085 to makepayment arrangements. Our aim is to alwayswork with customers to develop payment plans inorder to avoid disconnections. Please note thatduring a disconnection visit, field staff are not ina position to negotiate payment options at the

door. They can only accept 100% of what is dueto avoid disconnection.

Need help to pay your bill?We want to work with our customers to ensurethey stay current on their accounts. If you fallbehind, please call 1-800-465-5085 as soon as you can so we can set-up a payment plan.

If we do have to disconnect your service, we aimto reconnect you within 10 business days afterpayment is received.

COMPANY NEWS

Collection on Non-Paying Accounts

TELL US IF YOU MOVE!

Please call 1-800-465-5085 before you move so that we can close out your account. If you don’t, you will still be responsible for the electricity used at your old house and you will have to pay that bill before you get connected at your new house.

12TH ANNUAL FIRST NATIONS NORTHERN HOUSING CONFERENCE

Hydro One Remotes hosted a booth at the 12th Annual First Nations Northern HousingConference February 11-13 at the Valhalla Inn in Thunder Bay.

The theme of this year’s conference was “Making Houses Homes.” Since its inception, theconference has focused on creating an environment that seeks to improve the housingconditions of First Nations communities in Canada.

Gull River Falls

Balance fromprevious billings

New chargesTotal amountthat you owe

Number of days inbilling period

Average electricityused each day

Your accountnumber

Amount of your last bill

Payments youhave made

POWER OUT?

If your power is out, please call us at

1-888-825-8707

1

2

3

1 Each line showsthe cost per kWhat each rate levelThis line of the billshows the price youare paying for theelectricity you usedduring the billingperiod.

Monthly servicechargeThe Standard SupplyService Chargecovers a portion ofHydro One’sadministrative coststo provide electricityto customers. Thischarge is set by theOntario EnergyBoard and is thesame for all utilitiesacross the province.

2

Ontario CleanEnergy BenefitOntario Clean EnergyBenefit takes 10% offthe cost of up to3,000 kWh/month ofelectricity.

3

* All figures above are pre-tax family income.

REMOTES Connected Spring 2014 ENG_Layout 1 April-29-2014 1:30 PM Page 1

Page 2

Connected

Spring 2014 | Connected: Remote Communities

HYDRO ONE REMOTE COMMUNITIES

THE SUCCESS OF WINTER ROADS

EMPLOYEE PROFILE

��&�(�!�")+0�+ Amount of your last bill $792.25Amount we received on December 8, 2013 - thank you $200.00

��&�(�!�")+0�+ � ������

�).+�!&!�-+%�%-1� Your service type is Residential - Normal Density

�&!�-+%�%-1�.,! �-$%,��%&&%(#�*!+%) We read your meter J1234567 on January 10, 2014 003826We read your meter on December 09, 2013 – 001164Difference in meter readings 002662Electricity you used in kilowatt-hours (2,662 x 1) = 2,662 kWh

Electricity: 1,000 kWh @ 8.6100 ¢ $86.101,500 kWh @ 11.4900 ¢ $172.35162 kWh @ 17.3100 ¢ $28.04

Service charge $18.30

����������������� ��� ���� ������ ������Ontario Clean Energy Benefit: 10% off applicable electricity charges and taxes*** $ 30.48 CR

�������������������� ��� ���� ������ �������

�)0�0!���&�.&�-! �1).+��$�+#!,

�$�+#!,

Located on the shores of the SevernRiver on Hudson Bay, Fort Severn isOntario’s most northern community.Life in an isolated community in the farnorth makes residents resourceful, self-sufficient and respectful of the land.

Nathan Howson operates FortSevern’s Diesel Generating Stationand has all three of those qualities.Asked about what he does on atypical day, he says, “I try to jump inwith any crew that comes into workon the plant, just to learn what they’redoing and to help with whatever needsto be done. I help out as much as I can.”He has impressed his co-workers. “Nathan is a resourceful fellow and always has a smile. He keeps his plant well-organized,” Clark LeMay, Front Line Manager for Remotes’Generation says.

A clean and organized plant is a safe andreliable plant, and Nathan takes his job veryseriously. “I mostly take care of the plant, look forany dangers or hazards and clean most of time,”he says. He enjoys cleaning because “who likes a dirty plant or workplace?”

The Fort Severn Station is older than most ofRemotes’ plants, but Nathan keeps up with theextra effort needed to keep the plant going. Part of his job is to check that the engines areoperational so that they are able to producepower for the community. The plant has threeengines: the A unit (600 kW), the B unit (455 kW) and the C unit (250 kW). First installed

in the 1990s as the largest unit in the plant, the C unit is now the smallest engine in the plant,demonstrating just how much more electricity isused today. It has served the community wellover the years and Hydro One plans to replace it in 2015.

Nathan says that his first day on the job was themost interesting and exciting so far. “I knewnothing, but I had good teachers. They showedme everything about what is here and made itreally easy for me to know this place.” Hestarted as a backup operator before becomingthe plant’s full time operator after the previousoperator left. Nathan says he was “kind ofscared being the boss at the plant, because I was just a rookie, but months went by and I gotthe hang of things around here.” He has beenworking for Hydro One as an operator foralmost six years.

The most challenging aspect of his job is working with the crews whocome to work on the plant. Nathan wants to continue histraining to learn more about enginemaintenance. He also reads up on plant policies and records tofamiliarize himself with how plants work.

“What I know is I am giving anddoing my best to keep the powergoing for the community so theycan eat and stay warm,” he says.

For bill inquiries: tel: 1-800-465-5085

Hydro One Remote Communities Inc.680 Beaverhall Place, Thunder Bay, ON P7E 6G9

For power outages and emergencies: tel: 1-888-825-8707 24 hours a day, 7 days a week

Contact Us

LOW-INCOME ENERGY ASSISTANCE PROGRAM

We know that it has been a harsh winter andsome customers may be experiencing difficultiespaying their bills. The Ontario Energy Board’sLow-Income Energy Assistance Plan (LEAP)requires distributors to set aside funds to help low-income consumers avoid servicedisconnection.

The Ontario Native Welfare Administrator’sAssociation (ONWAA) administers the funds.You do not need to live on a reserve or be of First Nation descent to access this program.

Customers can apply for grants of up to $500.To qualify for payment, you must meet low-income guidelines established by StatisticsCanada, show that you have made someattempt to pay your bill and be facing servicedisconnection. Customers are only eligible forthis funding once per year.

If you live on a reserve and would like to accessthis program, go to your local social assistanceoffice and ask them about LEAP. Your local officewill work with the ONWAA to see if you qualify.You do not have to be receiving socialassistance to qualify for a LEAP payment.

If you do not live on a reserve, call ONWAAdirectly, on their toll-free telephone line at 1-877-291-7542. They will work with you todetermine if you qualify for funding.

Nathan Howson, Operator, Fort Severn • To avoid condensation on your windows, open your curtains and blinds during the day to let the air circulate around the windows. This also allows the sun to warm your rooms. Close your curtains and blinds once the sun goes down to trap in the heat.

• Use an exhaust fan in your bathroom and kitchen. Remember to keep them clear of dust and/or grease. Timers can also be installed, so they automatically turn off after a period of time.

• If you have a Heat Recovery Ventilation (HRV) unit, make sure that the filters are clean, the outside intakes are cleared of snow and the unit is working properly. Do not turn the unit off during the colder months as it has been installed to ensure your air quality. Balanced and maintained HRVs run quietly and efficiently.

• Change your furnace filter at least once a month to ensure optimal efficiency.

We are always looking for ways to connect with ourcustomers and their communities.

Photo or story submissions about what's happeningin your community can be sent to:

Una O’Reilly, Business Integration ManagerHydro One Remote Communities5th Floor, South Tower483 Bay Street, Toronto, ON M5G 2P5email: Una.Oreilly@HydroOne.comPlease include photo details (date, location, names)with your submission.

PHOTOS & STORY SUBMISSIONS

HOME ENERGY SAVINGS TIPS

ELIGIBILITY FOR RURAL AREASFamily Size Income

1 person $18,721

2 persons $23,306

3 persons $28,651

4 persons $34,788

5 persons $39,454

6 persons $44,499

7+ persons $49,542

Help for Low-Income Customers

In order to qualify as a low-income consumer,you must have a family income that fallsbelow a certain limit. Those limits are laid outin the table shown.

The amount of income it takes to qualify as low-income changes each year. It alsodepends on the size of the town or city you livein and the number of people in your family.

YOUR BILL EXPLAINED

Page 1

Please return this slip with your payment. Your account number: ��������

�

��"�)#�'��$�( %� '�Balance forward that is past due $792.25Your new charges $274.31

� $����� %�$�( %� '��� ��������

The total amount you owe as indicated on this bill, is due on the billing date. If payment isnot received by February 5, 2014 (the Required Payment Date), a late payment charge of1.5% compounded monthly (19.56% per year) will be calculated from the billing date andapplied to your next bill.

***Ontario Clean Energy Benefit takes 10% off the cost of up to 3,000 kWh/month of electricity use. Some exceptions apply, please see Ontario.ca/OCEB or call 1-888-668-4636.

This bill includes a past due balance and should be paid immediately. If this amount hasbeen paid please accept our thanks and pay only the new charges.

Number Type ofof days read

����� �������������������� ��$%��Nov 11, 2013 - Dec 09, 2013 ActualOct 10, 2013 - Nov 11, 2013 ActualSep 11, 2013 - Oct 10, 2013 ActualAug 12, 2013 - Sep 11, 2013 ActualJul 11, 2013 - Aug 12, 2013 Actual��������������������������������� ��$%��

Average electricity you used per day (kWh)

��6342474331��

��2832293032��

� �!�"��$�������$"���$(( %��"��%#���Just like the people who live in “fly-in” communities,

Hydro One Remote Communities plans all year tomake sure we make the most of winter roads.

Ice, earth and snow make up winter roads. First Nations communities and Ontario’s winterroads program construct the roads so that we can bring much-needed supplies andequipment into communities. While theprovincial government provides somefunding, the remaining funds arecollected from road tolls and otherprograms.

The result is a remarkable network of more than 3,000 kilometres of roads that turn “fly-in” communities into “drive-in” communities fromJanuary to March, every year.

The Hydro One Remote Communities teamschedules at least two collection/disconnectiontrips to every community from April to September.Before every trip, we notify the local Chief andBand Councils and notify every customer who isbehind on their payments and encourage them tocall our billing office at 1-800-465-5085 to makepayment arrangements. Our aim is to alwayswork with customers to develop payment plans inorder to avoid disconnections. Please note thatduring a disconnection visit, field staff are not ina position to negotiate payment options at the

door. They can only accept 100% of what is dueto avoid disconnection.

Need help to pay your bill?We want to work with our customers to ensurethey stay current on their accounts. If you fallbehind, please call 1-800-465-5085 as soon as you can so we can set-up a payment plan.

If we do have to disconnect your service, we aimto reconnect you within 10 business days afterpayment is received.

COMPANY NEWS

Collection on Non-Paying Accounts

TELL US IF YOU MOVE!

Please call 1-800-465-5085 before you move so that we can close out your account. If you don’t, you will still be responsible for the electricity used at your old house and you will have to pay that bill before you get connected at your new house.

12TH ANNUAL FIRST NATIONS NORTHERN HOUSING CONFERENCE

Hydro One Remotes hosted a booth at the 12th Annual First Nations Northern HousingConference February 11-13 at the Valhalla Inn in Thunder Bay.

The theme of this year’s conference was “Making Houses Homes.” Since its inception, theconference has focused on creating an environment that seeks to improve the housingconditions of First Nations communities in Canada.

Gull River Falls

Balance fromprevious billings

New chargesTotal amountthat you owe

Number of days inbilling period

Average electricityused each day

Your accountnumber

Amount of your last bill

Payments youhave made

POWER OUT?

If your power is out, please call us at

1-888-825-8707

1

2

3

1 Each line showsthe cost per kWhat each rate levelThis line of the billshows the price youare paying for theelectricity you usedduring the billingperiod.

Monthly servicechargeThe Standard SupplyService Chargecovers a portion ofHydro One’sadministrative coststo provide electricityto customers. Thischarge is set by theOntario EnergyBoard and is thesame for all utilitiesacross the province.

2

Ontario CleanEnergy BenefitOntario Clean EnergyBenefit takes 10% offthe cost of up to3,000 kWh/month ofelectricity.

3

* All figures above are pre-tax family income.

REMOTES Connected Spring 2014 ENG_Layout 1 April-29-2014 1:30 PM Page 1

Page 2

Connected

Spring 2014 | Connected: Remote Communities

HYDRO ONE REMOTE COMMUNITIES

THE SUCCESS OF WINTER ROADS

EMPLOYEE PROFILE

��&�(�!�")+0�+ Amount of your last bill $792.25Amount we received on December 8, 2013 - thank you $200.00

��&�(�!�")+0�+ � ������

�).+�!&!�-+%�%-1� Your service type is Residential - Normal Density

�&!�-+%�%-1�.,! �-$%,��%&&%(#�*!+%) We read your meter J1234567 on January 10, 2014 003826We read your meter on December 09, 2013 – 001164Difference in meter readings 002662Electricity you used in kilowatt-hours (2,662 x 1) = 2,662 kWh

Electricity: 1,000 kWh @ 8.6100 ¢ $86.101,500 kWh @ 11.4900 ¢ $172.35162 kWh @ 17.3100 ¢ $28.04

Service charge $18.30

����������������� ��� ���� ������ ������Ontario Clean Energy Benefit: 10% off applicable electricity charges and taxes*** $ 30.48 CR

�������������������� ��� ���� ������ �������

�)0�0!���&�.&�-! �1).+��$�+#!,

�$�+#!,

Located on the shores of the SevernRiver on Hudson Bay, Fort Severn isOntario’s most northern community.Life in an isolated community in the farnorth makes residents resourceful, self-sufficient and respectful of the land.

Nathan Howson operates FortSevern’s Diesel Generating Stationand has all three of those qualities.Asked about what he does on atypical day, he says, “I try to jump inwith any crew that comes into workon the plant, just to learn what they’redoing and to help with whatever needsto be done. I help out as much as I can.”He has impressed his co-workers. “Nathan is a resourceful fellow and always has a smile. He keeps his plant well-organized,” Clark LeMay, Front Line Manager for Remotes’Generation says.

A clean and organized plant is a safe andreliable plant, and Nathan takes his job veryseriously. “I mostly take care of the plant, look forany dangers or hazards and clean most of time,”he says. He enjoys cleaning because “who likes a dirty plant or workplace?”

The Fort Severn Station is older than most ofRemotes’ plants, but Nathan keeps up with theextra effort needed to keep the plant going. Part of his job is to check that the engines areoperational so that they are able to producepower for the community. The plant has threeengines: the A unit (600 kW), the B unit (455 kW) and the C unit (250 kW). First installed

in the 1990s as the largest unit in the plant, the C unit is now the smallest engine in the plant,demonstrating just how much more electricity isused today. It has served the community wellover the years and Hydro One plans to replace it in 2015.

Nathan says that his first day on the job was themost interesting and exciting so far. “I knewnothing, but I had good teachers. They showedme everything about what is here and made itreally easy for me to know this place.” Hestarted as a backup operator before becomingthe plant’s full time operator after the previousoperator left. Nathan says he was “kind ofscared being the boss at the plant, because I was just a rookie, but months went by and I gotthe hang of things around here.” He has beenworking for Hydro One as an operator foralmost six years.

The most challenging aspect of his job is working with the crews whocome to work on the plant. Nathan wants to continue histraining to learn more about enginemaintenance. He also reads up on plant policies and records tofamiliarize himself with how plants work.

“What I know is I am giving anddoing my best to keep the powergoing for the community so theycan eat and stay warm,” he says.

For bill inquiries: tel: 1-800-465-5085

Hydro One Remote Communities Inc.680 Beaverhall Place, Thunder Bay, ON P7E 6G9

For power outages and emergencies: tel: 1-888-825-8707 24 hours a day, 7 days a week

Contact Us

LOW-INCOME ENERGY ASSISTANCE PROGRAM

We know that it has been a harsh winter andsome customers may be experiencing difficultiespaying their bills. The Ontario Energy Board’sLow-Income Energy Assistance Plan (LEAP)requires distributors to set aside funds to help low-income consumers avoid servicedisconnection.

The Ontario Native Welfare Administrator’sAssociation (ONWAA) administers the funds.You do not need to live on a reserve or be of First Nation descent to access this program.

Customers can apply for grants of up to $500.To qualify for payment, you must meet low-income guidelines established by StatisticsCanada, show that you have made someattempt to pay your bill and be facing servicedisconnection. Customers are only eligible forthis funding once per year.

If you live on a reserve and would like to accessthis program, go to your local social assistanceoffice and ask them about LEAP. Your local officewill work with the ONWAA to see if you qualify.You do not have to be receiving socialassistance to qualify for a LEAP payment.

If you do not live on a reserve, call ONWAAdirectly, on their toll-free telephone line at 1-877-291-7542. They will work with you todetermine if you qualify for funding.

Nathan Howson, Operator, Fort Severn • To avoid condensation on your windows, open your curtains and blinds during the day to let the air circulate around the windows. This also allows the sun to warm your rooms. Close your curtains and blinds once the sun goes down to trap in the heat.

• Use an exhaust fan in your bathroom and kitchen. Remember to keep them clear of dust and/or grease. Timers can also be installed, so they automatically turn off after a period of time.

• If you have a Heat Recovery Ventilation (HRV) unit, make sure that the filters are clean, the outside intakes are cleared of snow and the unit is working properly. Do not turn the unit off during the colder months as it has been installed to ensure your air quality. Balanced and maintained HRVs run quietly and efficiently.

• Change your furnace filter at least once a month to ensure optimal efficiency.

We are always looking for ways to connect with ourcustomers and their communities.

Photo or story submissions about what's happeningin your community can be sent to:

Una O’Reilly, Business Integration ManagerHydro One Remote Communities5th Floor, South Tower483 Bay Street, Toronto, ON M5G 2P5email: Una.Oreilly@HydroOne.comPlease include photo details (date, location, names)with your submission.

PHOTOS & STORY SUBMISSIONS

HOME ENERGY SAVINGS TIPS

ELIGIBILITY FOR RURAL AREASFamily Size Income

1 person $18,721

2 persons $23,306

3 persons $28,651

4 persons $34,788

5 persons $39,454

6 persons $44,499

7+ persons $49,542

Help for Low-Income Customers

In order to qualify as a low-income consumer,you must have a family income that fallsbelow a certain limit. Those limits are laid outin the table shown.

The amount of income it takes to qualify as low-income changes each year. It alsodepends on the size of the town or city you livein and the number of people in your family.

YOUR BILL EXPLAINED

Page 1

Please return this slip with your payment. Your account number: ��������

�

��"�)#�'��$�( %� '�Balance forward that is past due $792.25Your new charges $274.31

� $����� %�$�( %� '��� ��������

The total amount you owe as indicated on this bill, is due on the billing date. If payment isnot received by February 5, 2014 (the Required Payment Date), a late payment charge of1.5% compounded monthly (19.56% per year) will be calculated from the billing date andapplied to your next bill.

***Ontario Clean Energy Benefit takes 10% off the cost of up to 3,000 kWh/month of electricity use. Some exceptions apply, please see Ontario.ca/OCEB or call 1-888-668-4636.

This bill includes a past due balance and should be paid immediately. If this amount hasbeen paid please accept our thanks and pay only the new charges.

Number Type ofof days read

����� �������������������� ��$%��Nov 11, 2013 - Dec 09, 2013 ActualOct 10, 2013 - Nov 11, 2013 ActualSep 11, 2013 - Oct 10, 2013 ActualAug 12, 2013 - Sep 11, 2013 ActualJul 11, 2013 - Aug 12, 2013 Actual��������������������������������� ��$%��

Average electricity you used per day (kWh)

��6342474331��

��2832293032��

� �!�"��$�������$"���$(( %��"��%#���Just like the people who live in “fly-in” communities,

Hydro One Remote Communities plans all year tomake sure we make the most of winter roads.

Ice, earth and snow make up winter roads. First Nations communities and Ontario’s winterroads program construct the roads so that we can bring much-needed supplies andequipment into communities. While theprovincial government provides somefunding, the remaining funds arecollected from road tolls and otherprograms.

The result is a remarkable network of more than 3,000 kilometres of roads that turn “fly-in” communities into “drive-in” communities fromJanuary to March, every year.

The Hydro One Remote Communities teamschedules at least two collection/disconnectiontrips to every community from April to September.Before every trip, we notify the local Chief andBand Councils and notify every customer who isbehind on their payments and encourage them tocall our billing office at 1-800-465-5085 to makepayment arrangements. Our aim is to alwayswork with customers to develop payment plans inorder to avoid disconnections. Please note thatduring a disconnection visit, field staff are not ina position to negotiate payment options at the

door. They can only accept 100% of what is dueto avoid disconnection.

Need help to pay your bill?We want to work with our customers to ensurethey stay current on their accounts. If you fallbehind, please call 1-800-465-5085 as soon as you can so we can set-up a payment plan.

If we do have to disconnect your service, we aimto reconnect you within 10 business days afterpayment is received.

COMPANY NEWS

Collection on Non-Paying Accounts

TELL US IF YOU MOVE!

Please call 1-800-465-5085 before you move so that we can close out your account. If you don’t, you will still be responsible for the electricity used at your old house and you will have to pay that bill before you get connected at your new house.

12TH ANNUAL FIRST NATIONS NORTHERN HOUSING CONFERENCE

Hydro One Remotes hosted a booth at the 12th Annual First Nations Northern HousingConference February 11-13 at the Valhalla Inn in Thunder Bay.

The theme of this year’s conference was “Making Houses Homes.” Since its inception, theconference has focused on creating an environment that seeks to improve the housingconditions of First Nations communities in Canada.

Gull River Falls

Balance fromprevious billings

New chargesTotal amountthat you owe

Number of days inbilling period

Average electricityused each day

Your accountnumber

Amount of your last bill

Payments youhave made

POWER OUT?

If your power is out, please call us at

1-888-825-8707

1

2

3

1 Each line showsthe cost per kWhat each rate levelThis line of the billshows the price youare paying for theelectricity you usedduring the billingperiod.

Monthly servicechargeThe Standard SupplyService Chargecovers a portion ofHydro One’sadministrative coststo provide electricityto customers. Thischarge is set by theOntario EnergyBoard and is thesame for all utilitiesacross the province.

2

Ontario CleanEnergy BenefitOntario Clean EnergyBenefit takes 10% offthe cost of up to3,000 kWh/month ofelectricity.

3

* All figures above are pre-tax family income.

REMOTES Connected Spring 2014 ENG_Layout 1 April-29-2014 1:30 PM Page 1

Page 2

Connected

Spring 2014 | Connected: Remote Communities

HYDRO ONE REMOTE COMMUNITIES

THE SUCCESS OF WINTER ROADS

EMPLOYEE PROFILE

��&�(�!�")+0�+ Amount of your last bill $792.25Amount we received on December 8, 2013 - thank you $200.00

��&�(�!�")+0�+ � ������

�).+�!&!�-+%�%-1� Your service type is Residential - Normal Density

�&!�-+%�%-1�.,! �-$%,��%&&%(#�*!+%) We read your meter J1234567 on January 10, 2014 003826We read your meter on December 09, 2013 – 001164Difference in meter readings 002662Electricity you used in kilowatt-hours (2,662 x 1) = 2,662 kWh

Electricity: 1,000 kWh @ 8.6100 ¢ $86.101,500 kWh @ 11.4900 ¢ $172.35162 kWh @ 17.3100 ¢ $28.04

Service charge $18.30

����������������� ��� ���� ������ ������Ontario Clean Energy Benefit: 10% off applicable electricity charges and taxes*** $ 30.48 CR

�������������������� ��� ���� ������ �������

�)0�0!���&�.&�-! �1).+��$�+#!,

�$�+#!,

Located on the shores of the SevernRiver on Hudson Bay, Fort Severn isOntario’s most northern community.Life in an isolated community in the farnorth makes residents resourceful, self-sufficient and respectful of the land.

Nathan Howson operates FortSevern’s Diesel Generating Stationand has all three of those qualities.Asked about what he does on atypical day, he says, “I try to jump inwith any crew that comes into workon the plant, just to learn what they’redoing and to help with whatever needsto be done. I help out as much as I can.”He has impressed his co-workers. “Nathan is a resourceful fellow and always has a smile. He keeps his plant well-organized,” Clark LeMay, Front Line Manager for Remotes’Generation says.

A clean and organized plant is a safe andreliable plant, and Nathan takes his job veryseriously. “I mostly take care of the plant, look forany dangers or hazards and clean most of time,”he says. He enjoys cleaning because “who likes a dirty plant or workplace?”

The Fort Severn Station is older than most ofRemotes’ plants, but Nathan keeps up with theextra effort needed to keep the plant going. Part of his job is to check that the engines areoperational so that they are able to producepower for the community. The plant has threeengines: the A unit (600 kW), the B unit (455 kW) and the C unit (250 kW). First installed

in the 1990s as the largest unit in the plant, the C unit is now the smallest engine in the plant,demonstrating just how much more electricity isused today. It has served the community wellover the years and Hydro One plans to replace it in 2015.

Nathan says that his first day on the job was themost interesting and exciting so far. “I knewnothing, but I had good teachers. They showedme everything about what is here and made itreally easy for me to know this place.” Hestarted as a backup operator before becomingthe plant’s full time operator after the previousoperator left. Nathan says he was “kind ofscared being the boss at the plant, because I was just a rookie, but months went by and I gotthe hang of things around here.” He has beenworking for Hydro One as an operator foralmost six years.

The most challenging aspect of his job is working with the crews whocome to work on the plant. Nathan wants to continue histraining to learn more about enginemaintenance. He also reads up on plant policies and records tofamiliarize himself with how plants work.

“What I know is I am giving anddoing my best to keep the powergoing for the community so theycan eat and stay warm,” he says.

For bill inquiries: tel: 1-800-465-5085

Hydro One Remote Communities Inc.680 Beaverhall Place, Thunder Bay, ON P7E 6G9

For power outages and emergencies: tel: 1-888-825-8707 24 hours a day, 7 days a week

Contact Us

LOW-INCOME ENERGY ASSISTANCE PROGRAM

We know that it has been a harsh winter andsome customers may be experiencing difficultiespaying their bills. The Ontario Energy Board’sLow-Income Energy Assistance Plan (LEAP)requires distributors to set aside funds to help low-income consumers avoid servicedisconnection.

The Ontario Native Welfare Administrator’sAssociation (ONWAA) administers the funds.You do not need to live on a reserve or be of First Nation descent to access this program.

Customers can apply for grants of up to $500.To qualify for payment, you must meet low-income guidelines established by StatisticsCanada, show that you have made someattempt to pay your bill and be facing servicedisconnection. Customers are only eligible forthis funding once per year.

If you live on a reserve and would like to accessthis program, go to your local social assistanceoffice and ask them about LEAP. Your local officewill work with the ONWAA to see if you qualify.You do not have to be receiving socialassistance to qualify for a LEAP payment.

If you do not live on a reserve, call ONWAAdirectly, on their toll-free telephone line at 1-877-291-7542. They will work with you todetermine if you qualify for funding.

Nathan Howson, Operator, Fort Severn • To avoid condensation on your windows, open your curtains and blinds during the day to let the air circulate around the windows. This also allows the sun to warm your rooms. Close your curtains and blinds once the sun goes down to trap in the heat.

• Use an exhaust fan in your bathroom and kitchen. Remember to keep them clear of dust and/or grease. Timers can also be installed, so they automatically turn off after a period of time.

• If you have a Heat Recovery Ventilation (HRV) unit, make sure that the filters are clean, the outside intakes are cleared of snow and the unit is working properly. Do not turn the unit off during the colder months as it has been installed to ensure your air quality. Balanced and maintained HRVs run quietly and efficiently.

• Change your furnace filter at least once a month to ensure optimal efficiency.

We are always looking for ways to connect with ourcustomers and their communities.

Photo or story submissions about what's happeningin your community can be sent to:

Una O’Reilly, Business Integration ManagerHydro One Remote Communities5th Floor, South Tower483 Bay Street, Toronto, ON M5G 2P5email: Una.Oreilly@HydroOne.comPlease include photo details (date, location, names)with your submission.

PHOTOS & STORY SUBMISSIONS

HOME ENERGY SAVINGS TIPS

ELIGIBILITY FOR RURAL AREASFamily Size Income

1 person $18,721

2 persons $23,306

3 persons $28,651

4 persons $34,788

5 persons $39,454

6 persons $44,499

7+ persons $49,542

Help for Low-Income Customers

In order to qualify as a low-income consumer,you must have a family income that fallsbelow a certain limit. Those limits are laid outin the table shown.

The amount of income it takes to qualify as low-income changes each year. It alsodepends on the size of the town or city you livein and the number of people in your family.

YOUR BILL EXPLAINED

Page 1

Please return this slip with your payment. Your account number: ��������

�

��"�)#�'��$�( %� '�Balance forward that is past due $792.25Your new charges $274.31

� $����� %�$�( %� '��� ��������

The total amount you owe as indicated on this bill, is due on the billing date. If payment isnot received by February 5, 2014 (the Required Payment Date), a late payment charge of1.5% compounded monthly (19.56% per year) will be calculated from the billing date andapplied to your next bill.

***Ontario Clean Energy Benefit takes 10% off the cost of up to 3,000 kWh/month of electricity use. Some exceptions apply, please see Ontario.ca/OCEB or call 1-888-668-4636.

This bill includes a past due balance and should be paid immediately. If this amount hasbeen paid please accept our thanks and pay only the new charges.

Number Type ofof days read

����� �������������������� ��$%��Nov 11, 2013 - Dec 09, 2013 ActualOct 10, 2013 - Nov 11, 2013 ActualSep 11, 2013 - Oct 10, 2013 ActualAug 12, 2013 - Sep 11, 2013 ActualJul 11, 2013 - Aug 12, 2013 Actual��������������������������������� ��$%��

Average electricity you used per day (kWh)

��6342474331��

��2832293032��

� �!�"��$�������$"���$(( %��"��%#���Just like the people who live in “fly-in” communities,

Hydro One Remote Communities plans all year tomake sure we make the most of winter roads.

Ice, earth and snow make up winter roads. First Nations communities and Ontario’s winterroads program construct the roads so that we can bring much-needed supplies andequipment into communities. While theprovincial government provides somefunding, the remaining funds arecollected from road tolls and otherprograms.

The result is a remarkable network of more than 3,000 kilometres of roads that turn “fly-in” communities into “drive-in” communities fromJanuary to March, every year.

The Hydro One Remote Communities teamschedules at least two collection/disconnectiontrips to every community from April to September.Before every trip, we notify the local Chief andBand Councils and notify every customer who isbehind on their payments and encourage them tocall our billing office at 1-800-465-5085 to makepayment arrangements. Our aim is to alwayswork with customers to develop payment plans inorder to avoid disconnections. Please note thatduring a disconnection visit, field staff are not ina position to negotiate payment options at the

door. They can only accept 100% of what is dueto avoid disconnection.

Need help to pay your bill?We want to work with our customers to ensurethey stay current on their accounts. If you fallbehind, please call 1-800-465-5085 as soon as you can so we can set-up a payment plan.

If we do have to disconnect your service, we aimto reconnect you within 10 business days afterpayment is received.

COMPANY NEWS

Collection on Non-Paying Accounts

TELL US IF YOU MOVE!

Please call 1-800-465-5085 before you move so that we can close out your account. If you don’t, you will still be responsible for the electricity used at your old house and you will have to pay that bill before you get connected at your new house.

12TH ANNUAL FIRST NATIONS NORTHERN HOUSING CONFERENCE

Hydro One Remotes hosted a booth at the 12th Annual First Nations Northern HousingConference February 11-13 at the Valhalla Inn in Thunder Bay.

The theme of this year’s conference was “Making Houses Homes.” Since its inception, theconference has focused on creating an environment that seeks to improve the housingconditions of First Nations communities in Canada.

Gull River Falls

Balance fromprevious billings

New chargesTotal amountthat you owe

Number of days inbilling period

Average electricityused each day

Your accountnumber

Amount of your last bill

Payments youhave made

POWER OUT?

If your power is out, please call us at

1-888-825-8707

1

2

3

1 Each line showsthe cost per kWhat each rate levelThis line of the billshows the price youare paying for theelectricity you usedduring the billingperiod.

Monthly servicechargeThe Standard SupplyService Chargecovers a portion ofHydro One’sadministrative coststo provide electricityto customers. Thischarge is set by theOntario EnergyBoard and is thesame for all utilitiesacross the province.

2

Ontario CleanEnergy BenefitOntario Clean EnergyBenefit takes 10% offthe cost of up to3,000 kWh/month ofelectricity.

3

* All figures above are pre-tax family income.

REMOTES Connected Spring 2014 ENG_Layout 1 April-29-2014 1:30 PM Page 1