consumer and veterans services scorecard presentation · veteran services veterans services •...
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![Page 1: Consumer and Veterans Services Scorecard Presentation · Veteran Services Veterans Services • 37,000 client touch points • $519 million in economic impact • Cost of service](https://reader033.vdocuments.net/reader033/viewer/2022050207/5f5a1c70c6ac53383a3cd7f4/html5/thumbnails/1.jpg)
Services Overview• Veterans Services supports all Veteran’s activities
within Hillsborough County. Our accredited officers connect military members to earned VA benefits.
• Five locations: Veteran Resource Center, Pauls Drive, Southshore, VAMC James Haley, and VA Outpatient Clinic SOHI
• Consumer Protection Services investigates complaints involving fraud or unfair /deceptive business practices.
• Vehicle for Hire and regulatory compliance promotes public safety through the enforcement of local ordinances and state statutes.
Consumer and Veterans ServicesInsert picture here
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Our Value to Hillsborough County• Economic impact of $519 million annually in VA compensation• Consumer Protection returned $756 thousand to consumers• Significant social impact on the community
• 2019 Veterans Memorial Park recognized as a regional destination• Veterans Memorial Park 100 events and 89 thousand visitors annually• Educational outreach to the community
• Client assistance through successful claim resolution• Increased quality of care for an aging population• Safeguarding seniors financials
• Regulatory Compliance enforces BOCC ordinances• Coordinate with law enforcement to ensure public safety and safe
transportation by regulating the Towing/Taxi industry
• New 8,000 sq. ft. Veteran Resource Center • 14 Historic War Memorials• Veterans Memorial Committee planning Military Learning Center
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3https://www.va.gov/vetdata/Expenditures.asp
Veteran Population
Hill
sbor
ough
94,8
42
Duv
al90
,687
Pine
llas8
4,09
7
Brow
ad78
,128
Palm
Bea
ch75
,356
Duv
al98
,861
Hill
sbor
ough
94,4
74
Pine
llas8
9,33
1
Brow
ad86
,935
Palm
Bea
ch81
,782
-
10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
100,000
FY 14FY 18
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https://www.va.gov/vetdata/Expenditures.asp
$519,242 $549,344
$117,769
$362,178
$471,146
$41,592
$343,026
$216,719
$44,412
$334,842
$212,719
$90,358
$297,977 $268,544
$77,584
$20,000
$120,000
$220,000
$320,000
$420,000
$520,000
Compensation & Pension Medical Care Education & VocationalRehabilitation/ Employment
Veterans Economic ImpactExpenditures in 000's
HILLSBOROUGH PINELLAS BREVARD DUVAL BROWARD
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Helping Our Clients Navigate Complex Systems
“The information will make a huge difference in my life and those in my sphere of influence. I now know where to go and what to do to protect my family.” – Outreach event at Robert Saunders Library
“We didn’t have a clue how to handle this problem and get a resolution. The best decision we made was to contact Ms. Anderson. She got the problem solved and we couldn’t be happier.” $1,600 returned – Sept. 2018
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FY 19 Key Sustainability & Performance Metrics
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Veteran Services
Veterans Services
• 37,000 client touch points• $519 million in economic impact• Cost of service was $19.13
Consumer Protection
• 26,000 client touch points• $756 thousand in economic
recovery• Cost of service was $24.40
Veterans Memorial Park
• 89,000 Visitors• 100 Events• Cost of service was $4.03
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FY19 Key Sustainability & Performance Metrics
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Info Graphics
False Alarm Program
• Saves HCSO Resources• 22,441 cases processed • Generated $1.1 million in
revenue• ROI is $41.35 per case
Citizen Board Support
• 5,109 cases processed• Generated $1.6 million in revenue• ROI is $254.44 per case
Vehicle For Hire
• 3,728 client contacts• Generated $396,985 Revenue• Unit cost of service $78.21
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FY19 Key Sustainability & Performance Metrics
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CVS achieved a 97% overall customer satisfaction rating, surpassing the annual goal of 90%.
Provided 183,018 unit levels of service with a department ROI of $14.75 per unit level of service