contents · 2,324 441 84.05% 15.95% sex ratio of employees male female no. 2,324 441 ratio 84.05%...

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ChairmanÕs Statement..............................1

Report of the President ............................2

Important Events ......................................3

Corporate Particulars ..............................5

Course Information ..................................9

Transportation Service ............................12

Customer Service ....................................18

Maintenance ..............................................24

Quality Management ................................28

Public Relations ........................................32

Affiliated Business Operation..................36

Operation Development ..........................42

Operation Data ..........................................52

Financial Statements................................58

CONTENTS

On the even of the 21st century, the Taipei

Metropolitan Rapid Transit Systems

(TMRTS) saw the completion of its initial

network. With steady improvements by the

taipei Rapid Transit Corporation in the past

five years, Taipei MRT has become an

indispensable means of public transporta-

tion in Greater Taipei. TRTCÕs efficient and

friendly service has naturally gained public

recognition. Let me attribute the honor to

all the board of directors as well as the

entire staff.

TRTCÕs operation revenue has kept on ris-

ing rapidly ever since the initial network was

in place. Total revenue registered NT$401

million in 1996, NT$1.07 billion in 1997,

NT$ 1.894 billion in 1998, NT$3.552 billion

in 1999 and reached NT$6.948 billion in fis-

cal year 2000.

The operation objective of our company is

to provide safe, convenient, clean, comfort-

able, friendly, and on-time service to pas-

sengers. TRTC has been setting up quality

management systems, promoting affiliated

businesses, rationalizing financial planning

and control, and developing market. By

integrating with other transportation modes

in the metropolitan area, TRTC hopes to

establish an efficient, versatile transporta-

tion network for Taipei.

In addition, TRTC provides a working envi-

ronment that invites mutual respect. TRTC

also tries to build up good relations with all

walks of life for better mutual understanding

and interaction between the company and

its customers. TRTCÕs vision is to create a

self-sustainable and ever-lasting enterprise

where all staff members can improve them-

selves while contributing to the companyÕs

growth at the same time.

The initial network of TMRTS has changed

TaipeiÕs appearance and the pattern of pub-

lic transportation in the metropolitan area.

People can sense a brand new promising

atmosphere in the city now. We sincerely

hope that the clean, neat and modern

TMRTS can help usher Taipei into the rank

of first class metropolises in the world. In

the meantime, letÕs work together to further

improve our TMRTS and make it a close

partner in our daily life.

ChairmanÕs Statement

Transport volume of TRTC posted its

fastest ever growth in the 18-month period

from July 1999 to the end of 2000.

Following the inauguration of Hsientien

Line`s south section in November 1999,

Pannan Line (Kunyang-Hsinpu) joined serv-

ice in 3 stages from December 1999 to

December 2000. The initial network of

TMRTS thus took its complete form. And

all lines have become traffic arteries in

Greater Taipei Area.

Besides successive line openings, the com-

pany also endeavored to improve trans-

portation environment for enhanced con-

venience and upgraded service to passen-

gers in the fiscal year 2000. Meanwhile, to

promote use of public transport systems by

Taipei citizens, we have prime moved inte-

gration of bus operations, free bus shuttle

for MRT passengers, and opening of new

shuttling bus routes. Passengers taking

free shuttling bus after MRT ride,as a

result,leapt from 19,000 in October 1999 to

89,000 in December 2000 on a total of 43

shuttling bus routes.

In addition to upgrading service quality in

the core transport business,TRTC has

strived to diversify operations and expand

other services to communities along MRT

lines. Since the first MRT line was opened,

TRTC has actively mobilized community

resources for joint sponsorship of

cultural,art,environmental protection, and

other activities. These efforts are aimed at

creating a decent living environment to sat-

isfy Taipei citizens` needs in transportation,

art and culture, and recreation.

An important task for TRTC in 2001 is the

launching of Taiwan`s first smart card sys-

tem. Dubbed Easy Card, the new ticketing

system has automatic fare/fee collection

mechanism for applications in MRT, buses,

and parking lots at the inception. A card-

holder can therefore travel around on public

transportation modes at ease. Commercial

operation of the system will therefore mark

an important step forward for Taipei to join

the rank of world`s leading capitals.

Report of the President

88.10.18

88.11.11

88.12.13

88.12.24

88.12.31

89.02.28

89.07.01

89.08.31

89.08.31

89.12.16

89.12.22

89.12.30

89.12.31

Oct.18,1999 Commencement of MRT shuttling

bus operation

Nov.11,1999 Opening of the whole Hsintien

Line and implementation of new

fare tariff

Dec.13,1999 Adjustment of operation hours for

Hsin Peitou Branch

Dec.24,1999 Opening of Taipei City Hall -

Lungshan Temple section on

Pan-Nan Line

Dec.31,1999 24-hour operation on the day pre-

ceding the New Year's Day.

Feb.28,2000 Postponement of last train to

1:00am for Taipei Lantern

Festival activity

July.01,2000 Inauguaration of Customer

Service Center at Taipei Main

Station

Aug.31,2000 Opening of Lungshan Temple-

Hsinpu section on Panchiao Line

and opening of Hsiao Nanmen

Line.

Aug.31,2000 Downward adjustment of fares for

12 sections

Dec.16,2000 Daily transport volume over 1 mil-

lion passengers

Dec.22,2000 Extension of operation hours to

midnight

Dec.30,2000 Opening of Taipei City Hall -

Kunyang section on Nankang

Line

Dec.31,2000 24-hour operation on the day pre-

ceding the New Year's Day.

IMPORTANT EVENTS

PAGE 4

CORPORATE PARTICULARS

89.12.31TRTC Board of Directors ( as of Dec. 31,2000)

PAGE 6

Standing Directors

Lee Po-wen Chairman of TRTC

Lin Ling-san Deputy Secretary General of

Taipei City Government

Chen Tsai-lai Professor of National Chaio

Tung University

Lee Chien-chung Professor of Central University

Tsai Ting-yen Deputy Director General of

High Speed Railway Bureau

Ministry of Transportation &

Communications

Supervisors

Hsu Wen-chi ( Standing Supervisor) Deputy

Director of Dept. of Budget,

Accounting & Statistics of


Huang Su-Jing Secretary General of Bureau of

Finance of Taipei City

Government

Chung Yu-nan Director of Dept. of Personnel

of Taipei City Government

Hsu Chuan-ching Deputy director of Dept. of

Accounting Ministry of

Transportation and

Communications

Lo Ching-shiu Director of Budget, Accounting

& Statistics Office of Taipei

County Assembly

(3)

Board of Directors Supervisors

Chairman

Corporate Secretary

President

Planning Dept

Operations Dept

Maintenance Dept

Finance Dept

Business Dept

Information Dept

Human resources Dept

Vice President (3) Administration Dept

Mucha Line Operations Division

Industrial Safety Office

Legal Affairs Office

Accounting Office

Government Ethics Office

Contracting Office

Public Relations Task Force

Auditing Office

PAGE 8

Directors

Cheng Chun-liang President of TRTC

Cheng Jing-tsai Chairman of Nan Chiao

Chemical Corp.

Wang Jo-jun Chief of Taipei Police Bureau

Wu Hsiou-kuang Director of Commission of

Research, Development &

EvaluationTaipei City

Government

Cheng Ching-Hsiu Director of Rules and

Regulations Commission


Lee Wu-Hsiung Deputy Director of Bureau of

Transportation Taipei City

Government

Fan Liang-hsiu Director of Department of

Rapid Transit Systems

Lee Yung-yi Deputy chief of Dept. of

Personnel Ministry of

Transportation and

Communications

Lin Hsi-Yao Deputy Magistrate of Taipei

County

Chen Hong-bin General Manager of Tang

Eng Iron Works Co., Ltd.

Capitalization

TRTC has a registered capital of NT$10 billion,

divided into one billion shares of NT$10 per

value each. Shares are issued in installments.

As of Dec. 31, 2000, shares worth NT$7 billion

have been subscribed by the public sector.

Shareholding Structure

Taipei City Government : NT$ 5,162,200,000

Ministry of Transportation and Communications :

NT$ 1,200,000,000

Taipei County Government : NT$ 612,500,000

Tang Eng Iron Works Co., Ltd. : NT$ 25,000,000

Chiao Tung Bank : NT$ 100,000

FarmersÕ Bank of China : NT$ 100,000

Stump jumper Bank : NT$ 100,000

2,043 73.89%

722 26.11%

Education Level of TRTC Employees

No. Ratio

College graduate 2,043 73.89%

or above

High school 722 26.11%

graduate or under

2,324 441

84.05% 15.95%

Sex Ratio of Employees

Male Female

No. 2,324 441

Ratio 84.05% 15.95%

87 1,484

88 2,055

88 2,765

89

Increase In No. of Employees in the Last 3 Years

Year No. of Employees

1998 1,484

1999 2,055

2nd half of 2,765

1999 & 2000

Line Length No. of Stations

65.3 62

Initial Network

10.5 12

Mucha Line

22.8 20

Tamshui Line

5.4 4

Chungho Line

10.3 11

Hsintien Line

14.7 14

Pannan Line

1.6 1

Hsiao Nanmen Line

COURSE INFORMATION

Running time between every 2 stations

14'239'03 22'48 34'23

5'20 13'44 25'19

8'24 19'59

11'35

20'1111'20 28'35 40'10

8'51 17'15 28'50

8'24 19'59

11'35

54'23

43'04

34'13

25'48

14'13

5'22

9'59 4'38

15'13 9'51 5'14

19'59 14'37 10'00 4'46

24'59 19'37 15'00 9'46 5'00

3'16

19'38 15'58

3'381'30

1'43

Chungho Line Tamshui Line

Hsintien Line

Pannan Line

Tamshui Line

Nanshih Chiao

Kuting

Hsintien Line

Kungkuan

Kunyang

Mucha Line

Chung-shan Middle School

Hsiao Nanmen

Hsimen

Hsiao Nanmen Line

ChiangKai-shekMemorial Hall

Chung-hsiao Fuhsing

Taipei Zoo

Taipei City Hall

Chung-hsiao Fuhsing

Taipei Main Station

Lungshan Temple

Hsinpu

Chientan

Peitou

Tamshui

Chientan

Peitou

Taipei MainStation

Taipei MainStation

PAGE 10

Transportation Service

TRTC is devoted to providing safe, convenient, clean, comfortable, on-time and

considerate transportation service to customers. Its ultimate goal is to create a

passenger-friendly transportation environment for all commuters.

The spirit of honoring passengers is the driving force behind Taipei Rapid Transit Corporation!

Uplifting service quality and creating decent living.

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65.3 62

( )

326.87%

187.02%

168.70%

( )

117.10%

41.41%

53.03%

The complete initial network of TMRTS formally

came into being after 3 sections of Pan-Nan Line

started operation, namely from Taipei City Hall to

Lungshan Temple on Dec. 24, 1999, from

Lungshan Temple to Hsinpu on Aug. 31, 2000,

and from Taipei City Hall to Kunyang on Dec. 30,

2000 with connection to Mucha Line, Tamshui

Line, Chungho Line and Hsintien Line. The

entire network now extends 65.3 kilometers in

length and has 62 stations.

Ever since the opening of Mucha Line on March

28, 1996, transport volume has kept on increas-

ing due to the extended reach of the network

routes and the convenience they offer.

Accumulated number of passengers on both

medium and high capacity systems now

approaches 500 million.

During the 2nd half of 1999 and 2000, the num-

ber of passengers riding high-capacity trains

reached 298 million, representing a 326.87%

growth from the 69 million in fiscal year 1999.

Average daily transport volume on weekdays

also increased from 180,000 to 540,000, or a

187.02% growth in the same periods; transport

volume on weekends and public holidays also

pasts a 168.70% growth, i.e., 530,000 vs.

190,000.

In this fiscal year (2nd half of 1999 and 2000),

the medium-capacity Mucha Line carried 41 mil-

lion passengers, or 117.10% over the 19 million

passengers in 1999. Average daily transport vol-

ume on weekdays also increased from 59,000 to

84,000, at a 41.41% growth; while transport vol-

ume on weekends and public holidays also reg-

isters a 53.03% growth, i.e., 53,000 vs. 43,000.

TMRTS Network and Transport Volume

Transportation Service

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PAGE 16

Total train kilometers : total kilometers of fleet

train operation during a

certain period.

Total passenger kilometers : passenger number

times average trip

distance.

CUSTOMER SERVICE

Complete software/hardware facilities demonstrate the

strength and beauty of Taipei MRT!

Electronic services and warm care.

Emphasis on passengersÕ safety wifh attention details.

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PAGE 20To better serve customers and provide them with a good transportation environment, we have taken the following initiatives:

7.

8.

9.

10.

All Lines of TMRTS

7. Emergency Medical Network in collabora-

tion with 57 hospitals and clinics

The purpose of the Emergency Medical

Network is to provide injured passengers with

the best medical services available.

8. Seventy-three drinking water fountains in

TMRTS

Regular water quality test is conducted to

supply passengers with free potable water.

9. User-friendly toilets

In addition to strict supervision of cleaning,

lighting and ventilation work, all MRT stations

also have emergency hotline, diaper change

table, and safety chairs for kids and liquid

soap feeder in female toilets. Chunghsiao

Fuhsing Station won the ÒBest Public Toilet of

TaipeiÓ award for 2000.

10.Eighty-seven Public Information Service

Stations

Electronic facilities as well as information are

offered to promote electronic business servic-

es to all passengers.

1.

0800

2.

3.

4.

5.

6.

All Lines of TMRTS

1. Extend operation hours till midnight

Starting from Dec. 22, 2000, operation hours have

been extended to 12 midnight.To further protect

night-travelersÕ safety, all MRT stations provide

taxi-hiring information with toll-free number (0800)

in the information offices.

2. Forty-nine ÒShuttling Bus RoutesÓ

TMRT passengers may take 1 free bus ride (for a

specified segment) within two hours from leaving

MRT station.

3. Traffic integration around MRT stations

Bus stops, lanes for taxis in wait, and parking

spaces for cars, motorbikes and bicycles are pro-

vided outside of MRT stations to facilitate passen-

gersÕ transfer.

4. Enhanced wireless communication quality in

underground stations

Radio transmission facilities have been installed

between Mingchuan W. Road Station and Taipei

Main Station on Tamshui Line underground sec-

tion to improve wireless communication quality.

5. Customer Service Center in Taipei Main Station

TRTC has joined force with the Joint

Administration Center for Buses and the MRT

Police Corps since July 2000 to provide customer

consultation and complaint services.

6. Surveillance System in the WomenÕs Waiting

Area on platforms to protect late-traveling

female passengers

Surveillance system and emergency hotline were

installed in the WomenÕs Waiting Area for late-trav-

eling female passengers since July 2000.

1.

2.

3.

4.

5.

6.

7.

8.

9.

7. More toilets

More toilets are installed in Tamshui Station,

Kungkuan Station and Hsintein Station to

accommodate public need.

8. Blood Donation Center set in Taipei Main

Station

The first Blood Donation Center in an MRT

station was inaugurated in Dec. 2000, facili-

tating MRT passengers willing to donate

blood.

9. Environmental Designs

Hsin Liu Environmental Design Foundation

was commissioned to do environmental

designs for Shilin Station, Chihshan Station

and Chiyen Station area, creating a better

recreation environment for nearby residents.

High-capacity System High-capacity System

1. More trains to shorten headways

To alleviate traffic load, more trains are operated

during peak hours in the morning and afternoon

on Chungho Line and Pan-Nan Line.

2. Lighting on platform edges for alarming

To safeguard passengers, alarm lighting was

installed in Taipei Main Station in Aug. 2000.

3. Train-operating Direction Indicator

Sixteen Train-operating Direction Indicators were

installed in Hsiao Nanmen Station and

Chiangtzu Tsui Station in Sep. 2000 to help pas-

sengers identify the right trains to take.

4. Passenger Information Display System

Two trains were installed with the Passenger

Information Display System in Oct. 2000 on a

trial basis. All trains will be equipped with the

system if passenger feedback is positive.

5. Improved sign system in Taipei Main Station

Improved sign system in Taipei Main Station in

Apr. 2000 to guide passengers flow.

6. Train Operation Information Display System

installed in Kuting Station concourse

Train arrival time of all lines can be seen in

Kuting Station concourse since Dec. 2000.

1. Renovation of seats and installation of

new hanging straps

Renovation of seats and installation of new

hanging straps were completed in April 2000.

2. Running surface improvement

The project started in May 2000 and is

expected to complete by 2003.

3. Fully automatic computerized fire-fighting

system

Four sets of fully automatic computerized fire-

fighting systems from Linkuang Station to

Wanfang Community Station were upgraded

from April to July, 2000.

4. Kids and parents are invited to join ÒPaint

the TrainÓ event

ÒPaint koalas and penguins on MRT trainsÓ

events were held in Nov. 1999 and Sept.

2000 respectively to enrich the general pub-

licÕs recreational lives.

Medium-capacity System

PAGE 22

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4.

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MAINTENANCE

PAGE 24

Pecfect maintenance is our service promise.

Experience accumulated let we upgrade and recreation.

Persistence generates the optimal capacity of Taipei MRT!

Autonomous maintenance capability and upqraded logistic

techniques.

1.

FT810

2.

3.10

In addition to uplifting maintenance capability

and promoting comprehensive logistic standard

system with the help of domestic R&D agencies,

TRTC is making the following drives:.

1.Improve the effectiveness of the primary

signal computer

Capacity of the primary signal computer FT810

has fallen behind requirement since Nov. 1999

when the whole Hsintien Line became opera-

tional. TRTC had worked with DORTS (

Department of Rapid Transit Systems) and

contractors on necessary adjustment and the

work was completed and tested successfully in

Dec. 2000.

2.Upgrade self-initiated maintenance work

Maintenance manuals containing technical

data of electronic circuit boards and compo-

nents have been completed in collaboration

with Academia Sinica, effectively upgrading the

companyÕs checking and repair techniques.

3.Establish Electro-static Lab.

An electro-static lab for analysis of 100,000

micro-particles was established to effectively

solve faults and improve instability of sophisti-

cated electronic circuit boards. Maintenance

efficiency is thereby significantly raised and

cost drastically reduced.

Moreover, to further enhance system safety,

TRTC has been holding various simulation drills

to raise the awareness of crisis management for

its staff. A plan has also been mapped out for

medium-capacity system improvement in order

to strengthen precaution practices, reduce vibra-

tion due to running surface and advance over-

haul ahead of schedule.

Maintenance

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MAINTENANCE

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QUALITY MANAGEMENT

Quality is the result of continued struggle.

Customers come first and quality tops all priorities.

High quality standards to win the heart of passengers for

Taipei MRT!

PAGE 28

ISO 9002

ISO 9002

( )98.7%

99.4%

To further perfect its quality management sys-

tem, TRTC resorts to technical upgrade to

strengthen quality management and auditing

practices. Customer needs and feeling are also

probed through opinion surveys.

After the medium-capacity Much Line passed

ISO9002 international quality accreditation on

July 20, 1998, TRTC has been actively pursuing

that same certification for its high-capacity-sys-

tem. The objective is expected to attain in 2001.

At that time, the safe, convenient, clean, cozy,

on-time and considerate transportation service

provided by TRTC will be further authenticated,

mirroring the companyÕs motto: ÒCustomer

Comes First, Quality Tops All Priorities.Ó.

The latest passenger satisfaction survey ( Aug.

2000) indicates that the rates on medium- and

high-capacity system stand high at 98.7% and

99.4% respectively, reflecting the commendation

for TRTC service by most passengers.

Quality Management

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QUALITY MANAGEMENT

PUBLIC RELATIONS

PAGE 32

Combining community resources to promote arts and culture.

Increasing interactions with people and building good relationship.

Public relations expand the domain of Taipei MRT.

..

20,266

To integrate community resources and to pro-

mote culture and arts, TRTC has been constant-

ly collaborating with community associations,

schools and private entities in organizing various

activities, such as these to celebrate opening of

certain MRT lines or for special festival or holi-

day, painting the trains, or seminars on ÒReading

on MRT TrainsÓ and music performances such

as ÒMRTÕs Afternoon Tea Ò series, etc. All these

activities have helped enhance the interactions

between the public and the MRT, and thereby

upgrade the quality and life pattern of Taipei citi-

zens.

To further acquaint passengers about MRT,

TRTC has published the following pamphlets for

passengers: ÒIntroduction to TRTC,Ó ÒTMRTS

information & network map,Ó ÒTMRTS information

card,Ó ÓTMRTS 2000 Dragon Year Manual,Ó

ÒShuttling Bus Guide,Ó and ÒMini pocket folder.Ó

Also, to create harmonious relationship between

TRTC personnel and the general public, TRTC

published Ò TRTC Marches ForwardÓ so as to

help all readers understand the operation of

TRTC.

Besides, TRTC also set an ÒMRT Mailbox Ò and

an ÒMRT ForumÓ in TRTCÕs website to help han-

dle passengerÕs suggestions and comments on a

timely manner so as to show the companyÕs

respect for its customers as well as to demon-

strate its sincerity in correcting any mistakes.

TRTC also provides guided-tour services to

groups and foreign visitors in order to help the

public further understand the operation of

TMRTS. The number of visitors in 2000 amount-

ed to 20,266.

Public Relations

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PUBLIC RELATIONS

In addition to the core business of mass transportation, TRTCÕs operation also cov-

ers quite a few afflicted businesses, i.e., the management of MRT advertising,

kiosk, parking lot and underground shopping mall operation. The diversified opera-

tion helps TRTCÕs operation of its core business as well as helps upgrade customer

services.

Diversified operations to raise earnings for upgrade of service to passengers.

Advertisement to increase overall value, creating an image of high quality.

AFFILIATED BUSINESS OPERATION

PAGE 36

1,821 6,222

TRTC enhances advertisementÕs overall value

through MRTÕs quality media image and huge

readerships of advertisement. By end of 2000,

TRTC had a total of 1,821 MRT in-station adver-

tising spaces, 6,222 on-carriage-advertising

spaces. In the future, TRTC will be promoting TV

WALL Advertising as well as advertising on the

external carriage and on MRT tickets.

Advertising Management

75

MRT kiosk operation is to provide passengers

with various services, such as convenience

stores, data communication, drugstores, music

accessory, bookstores and snack shops, to satis-

fy passengersÕ need. By the end of 2000, there

were 75 kiosks on the operation lines. In accor-

dance with stipulations of the Act for Protection

of the Mentally and Physically Handicapped,

TRTC also reserves one kiosk space for social

welfare groups to assist them start their own

business operation.

Kiosk Management

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2,6455,151

5,469

Currently, TRTC is in charge of management of

the parking lot spaces designed primarily for

transfer need. The parking spaces are for lease

on an hourly, count or monthly rental basis. By

the end of 2000, the 18 car parking lots can

accommodate 2,645 parking spaces, the 24

motorcycle parking lots have 5,151 parking

spaces and the 56 bicycle parking lots have

5,469 parking spaces.

Parking Lot Management

142

TRTCÕs underground shopping mall provides a

living mechanism that can satisfy the public daily

needs; it is also a cozy place for lots of entertain-

ment. The four underground shopping malls that

are in operation include the one in Tamshui Line

and three in Nankang Line ( Chunghsiao W.

Road , Chunghwa Road, and Chunghsiao E.

Rd.). There are total 142 store in these malls.

Underground Shopping Mall Management

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OPERATION DEVELOPMENT

In addition to elevating customer service quality and developing affiliated

businesses, TRTC has also been raising its operational efficiency. Human

resource upgrading, information system integration and financial control

are the main focuses.

Unflagging pursuit of perfection wins for Taipei MRT the number one public transport system in Taiwan

Uplifting operational efficiency and promoting customersÕ satisfaction.


1.

2.

3.

95%

4.

5.

TRTC has launched the following campaigns or

systems to encourage better efficiency and effec-

tiveness:

1. Customer Satisfaction Project

Improve overall customer satisfaction by eval-

uating the following criteria: train operation

fault ratio, system eligibility, service facility

fault ratio, service attitude, and complaint pro-

cessing, etc.

2. Implement responsibility center system

The Òresponsible objectiveÓ of each unit has

to be fully carried out through managementÕs

leadership and joint staff effort. Through

reaching for the goal, all staff members grow

together.

3. Encourage comments and suggestions

from employees

There are altogether 74 proposals in this fis-

cal year, and 48 of them were awarded.

Among the awarded ideas, 95% of them have

been put into practice, proving of great help to

TRTCÕs service quality.

4. Auditing service-related work

TRTC has set up in-house evaluation teams

for on-spot check on the service-oriented

work. Evaluation items include service tar-

gets, service facility management, service tar-

gets, service facility management, environ-

ment cleanliness, and service quality.

Evaluation work is carried out monthly without

prior notice. Evaluation teams will identify

weak points and demand improvement so as

to maintain a high-quality service.

5. In-House auditing system

Since TRTCÕs Essentials to Internal Auditing

came into force in May 2000, 17 general

auditing cases, 4 planned auditing cases and

7 special investigations have been executed.

The auditing process has enabled a better

control of TRTC's financial operations. The

auditing department has also been able to

better communicate and reach consensus

with the management.

Improving Operational Efficiency

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PAGE 44

2,765 29.1573.89

TRTC has established a sound system for

human resource management, including recruit-

ment, compensation, promotion, performance

evaluation and training.

Employee Structure

At the end of 2000, TRTC has 2,765 employees

on its payroll, with an average age of 29.15.

Among them, 73.89% were college educated or

above. Young and highly educated talents are

invaluable assets to the company.

Training & Education

To maintain a quality and effective training level,

TRTC applied a work-oriented system design

method to establish standardized training sys-

tems. In-house trainers are staffed to conduct

constant training. TRTC also makes its own mul-

timedia training materials and videotapes to fur-

ther enhance training effect.

In addition to providing primary specialty training,

TRTC also encourages employees to develop a

second specialty to become versatile and multi-

skilled workers.

Human Resource

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(Y2K)2000

Y2K

e

To cope with the Y2K crisis, TRTC had made a

ÒY2K Crisis Contingency PlanÓ containing an

emergency management mechanism. Passing

simulation tests on Dec., 31, 1999, it helped

TRTC survive the crisis.

Along with the extensive applications of informa-

tion technology, sound information-related facili-

ties and know-how have become a necessity in

the ever-changing world today. To meet with the

need and to extend its service scope, TRTC has

been promoting e-business and office automa-

tion so as to make every staff have access to

TRTC information. Every employee now has his

own email address. No wonder the company

was honored by Business Weekly as ÒBest E-

Business Entity of 2000Ó in Dec. 2000.

TRTC has also been working hard to expand its

website content in order to provide more service

to its customers. The website guiding section,

MRT transfer information, MRT Q&A, website

member system, commemorative tickets and

souvenirs on sale and English website informa-

tion updates are among the new features of

TRTCÕs website. There is also an e-mail box,

which serves as a two-way communication chan-

nel between TRTC and the public.

Integration of Information Systems

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()

246.34%

With the initial network of TMRTS in shape,

transport volume has grown exponentially in the

2nd half of 1999 and 2000, passenger transport

generated a revenue reaching NT$7.883 billion.

Affiliated businesses, i.e., advertising spaces,

underground shopping mall, kiosks and parking

lots, also brought in considerable revenue, which

amounted to NT$1.066 billion. The combined

operating revenue reached NT$8.949 billion,

posting a 246.34% growth compared to the

NT$2,084 billion in 1999.

In the financial front, TRTC lowered weight of its

investment in the fixed-deposit account, but

increased that in bond-based funds, which fea-

tures more stable income with lower risk and

higher liquidity. The revenue generated from he

financial line in this year amounted to NT$643

million.

Thanks to the joint effort of all employees, TRTC

has been able to enjoy a remarkable after-tax

profit of NT$3.244 billion.

Financial Management

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OPERATIONS DATA

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Line Length Unit

Total length 10.5 54.8 Km

Elevated section 10.5 10.5 Km

Ground-level section 9.5 Km

Underground section 34.8 Km

No. of Stations Unit

Total no. of stations 12 50 Stations

Elevated section 12 11 Stations

Ground-level section 5 Stations

Underground section 34 Stations

Electric Multiple Units Unit

EMU type VAL-256 301 3 321

301-type 321-type

No. of trains 25.5 20 36 Train

Carriages per train 4 6 6 Carriage

No. of carriages 102 120 216 Carriage

Seats per train 96 352 352 person

456 2,200 2,200 person

Loading capacity per train

Maximum gradient 6% 3% 3%

30 140 140 Meter

Minimum curvature radius

Average speed 33 34 34 /

Km/hour

80 90 90 /

Maxium design speed Km/hour

High-capacity SystemMedium-capacity System

Basic Data of Operational Routes

Automatic Fare Collection System Unit

63 329 set

Automatic ticket issuing machine

Passenger gate 118 685 gate

24 118 set

Manned ticket issuing machine

Depot Unit

No. of depots 1 4 set

Depot area 6.29 61 hectare

Affiliated Businesses Unit

Kiosks

No. of kiosks 12 63 unit

Area 134.48 4,874.82 m2

Advertisements

In-statiion advertisement 271 1,550 piece

On-carriage advertisement 408 5,814 piece

Parking Lots

Motorcycle parking spaces 304 4,847 unit

Car parking spaces 540 2,105 unit

Underground Shopping Mall

No. of stores 142 store

Store area 31,104 m2


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Operation Duration Unit

Daily operation duration 18 6:00~24:00 18 6:00~24:00 hour

Train Operation Data Unit

Standing at stations 17~40 Taipei Main Station 40 sec

Chunghsiao Fuhsing 40 sec

Other stations 18~25 sec

One-way running time 20 - Tamshui-Hsintien 54 min 23 sec

- Peitou-Nanshih Chiao 34 min 22 sec

- Kunyang-Hsinpu 24 min 58 sec

Two-way running time 40 - Tamshui-Hsintien 118 min 46 sec

- Peitou-Nanshih Chiao 78 min 45 sec

- Kunyang-Hsinpu 60 min 26 sec

Turnaround time 70 300 sec

Transport Volume Unit

Annual total ridership 41,990,476 298,097,455 Person

Average daily ridership 76,346 541,995 Person

84,103 540,389 PersonAverage daily ridership on weekdays

53,265 519,844 PersonAverage daily ridership on weekends and Public Holidays

Vehicle Use Unit

226,641 382,549 TripTotal no. of train journeys

412 696 TripAverage no. of journeys per day

2,491,988 7,744,552 kmTotal train kilometers


Operations Data

System Service Performance Unit

2 min 59 sec 5 min 46 secAverage headway during peak hours

5 min 33 sec 6 min 33 secAverage headway during off-peak hours

Train speed 31.92 36.02 /

Km/hour

On-time ratio 99.28% 97.37%

Loading ratio 185 813.01 /

Person/train

Major accident rate 1.20 0.65 /

Incident/million km

General accident rate 2.41 1.16 /

Crime/million passengers

Others Unit

215,405,582 2,398,039,024Total passenger kilometers Passenger-km

22.60 23.28 NT$Average fare revenue per passenger

5 8.04 kmAverage journey length


FINANCIAL STATEMENTS

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July 1, 1998~ June 30, 1999

July 1, 1999~ June 30, 2000

2,584,104,818.00 8,947,633,481.00 6,363,528,663.00 246.26%Operating revenue

2,223,285,343.00 7,883,057,470.00 5,659,772,127.00 254.57%Revenue from passenger transport

360,819,475.00 1,064,576,011.00 703,756,536.00 195.04%Revenue from affiliated businesses

1,598,308,109.56 4,501,811,321.00 2,903,503,211.44 181.66%Operating cost

1,556,663,766.56 4,380,563,771.00 2,823,900,004.44 181.41%Transportation and warehouse cost

41,644,343.00 121,247,550.00 79,603,207.00 191.15%Expense of affiliated business

985,796,708.44 4,445,822,160.00 3,460,025,451.56 350.99%Operating Gross profit (loss)

512,858,270.00 790,743,062.00 277,884,792.00 54.18%Operating expenses

131,705,108.00 272,944,780.00 141,239,672.00 107.24%

Operation outlay

362,128,151.00 452,899,530.00 90,771,379.00 25.07%

Management expense

19,025,011.00 64,898,752.00 45,873,741.00 241.12%

Other operating expenses

472,938,438.44 3,655,079,098.00 3,182,140,659.56 672.84%Operating profit (loss)

403,457,765.00 688,310,520.00 284,852,755.00 70.60%Non-operating revenue

380,792,297.00 643,992,465.00 263,200,168.00 69.12%

Financial revenue

22,665,468.00 44,318,055.00 21,652,587.00 95.53%Other non-operating revenue

85,050.00 7,835,757.00 7,750,707.00 9113.12%Non-operating expenses

403,372,715.00 680,474,763.00 277,102,048.00 68.70%Non-operating profit (loss)

876,311,153.44 4,335,553,861.00 3,459,242,707.56 394.75%Net profit (loss) before tax for this period

29,714,103.00 1,053,883,340.00 1,024,169,237.00 3446.74%Income tax

846,597,050.44 3,281,670,521.00 2,435,073,470.56 287.63%Net profit (loss) after tax for this period

( )1999 1999~2000 Increase (decrease) Increase/decrease, %

Financial Statements

Profit And Loss Statement

Unit:NT$

July 1, 1998~ June 30, 1999

July 1, 1999~ June 30, 2000

ASSETS

Current assets 7,096,342,665.00 10,730,837,366.00

Cash 61,933,440.00 5,612,894,854.00

Short-term investment 6,348,106,737.00 3,931,487,217.00

Accounts receivable 199,745,462.00 246,078,625.00

Inventory 348,209,917.00 719,547,001.00

Prepaid accounts 138,347,109.00 220,829,669.00

Long-term investments-Funds 104,172,600.00 888,150,570.00

Fixed asset 110,424,518.00 248,558,882.00

Housing and building 519,739.00 491,515.00

Machinery and equipment 78,861,955.00 150,135,244.00

Vehicle and transportation equipment 11,909,320.00 69,405,700.00

Miscellaneous facility 19,133,504.00 28,526,423.00

Intangible assets 14,945,667.00 14,175,856.00

Computer software 14,945,667.00 14,175,856.00

Other assets 45,805,943.00 110,702,807.00

Miscellaneous assets 22,479,440.00 6,864,605.00

Deferred charge 23,326,503.00 103,838,202.00

Total value of assets 7,371,691,393.00 11,992,425,481.00

Liabilities and owner's equity

Liabilities 785,255,126.00 2,124,196,923.00

Current Liabilities 748,461,262.00 2,043,879,747.00

Accounts payable 457,036,973.00 1,529,853,616.00

Accaunts received in advance 291,424,289.00 514,026,131.00

Long-term liabilities 0.00 10,980,953.00

Other liabilities 36,793,864.00 69,336,223.00

Owner's equity 6,586,436,267.00 9,868,228,558.00

Capital 7,000,000,000.00 7,000,000,000.00

Capital reserve 585,702.00 707,202.00

( ) Accumulated loss (414,149,435.00) 2,867,521,356.00

7,371,691,393.00 11,992,425,481.00

Total values of liabilities and owner's equity

1999 1999~2000


Balance Sheet

The above figures are numbers reviewed by Taipei Audit Division of the Ministry of Audit.The above figures are numbers reviewed by Taipei Audit Division of the Ministry of Audit.

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July 1, 1998~ June 30, 1999

July 1, 1999~ June 30, 2000

Cash Flows of Business Operations

( ) 846,597,050.44 3,281,670,791.00

Net profit (loss) for this period

(68,635,936.44) 875,161,117.00

Adjustments entry

20,859,677.00 49,419,212.00

Depreciation and depletion

0.00 4,679,417.00

Capital loss deposition

28,647,540.00 24,610,801.00

Amortization

( ) (65,550.00) 0.00

Cuwency exchanges losses (promiums)

( ) (255,013,328.44) (500,152,807.00)

Net decrease (net increase) of current assets

( ) 106,935,725.00 1,295,418,485.00

Net increase (net decrease) of current liabilities

( ) 777,961,114.00 4,156,831,908.00

Net cash infolw (outflow) from business operation


Cash Flow Statement

The above figures are numbers reviewed by Taipei Audit Division of the Ministry of Audit.The above figures are numbers reviewed by Taipei Audit Division of the Ministry of Audit.

1999 1999 2000 1999 1999 2000

Cash Flows of Investing Business

( ) (575,338,993.00) 2,416,619,520.00

Short-term investment net decrease (net increase)

( ) (21,756,264.00) (78,942,910.00)

Net decrease (net increase) of intangible assets and other assets

(104,172,600.00) (788,657,387.00)

Increase of long-term investments

(50,310,877.00) (187,432,076.00)

Increase in fix assets and diminishing assets

( ) (751,578,734.00) 1,361,587,147.00

Net cash inflow (outflow) of investment operation

Cash Flow from Financial Transaction Operation

( ) 0.00 0.00

Net increase (net decrease) in long-term liabilities

( ) (2,630,441.00) 32,542,359.00

Net increase (net decrease) in other liabilities

, 0.00 0.00

Increase capital, accumulated surplus

( ) (2,630,441.00) 32,542,359.00

Net cash inflow(outflow) of finical transaction operation

65,550.00 0.00

Influence of exchange rate

( ) 23,817,489.00 5,550,961,414.00

Net increase (net decrease) in cash and cash equivalent

38,115,951.00 61,933,440.00

Initial Cash and cash equivalents

61,933,440.00 5,612,894,854.00

End-of-period cash and cash equivalents

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Unit:NT$

June 30, 2000

583,100 91,585 491,515

Housing and Building

220,125,281 69,990,037 150,135,244

Machinery and equipment

85,110,529 15,704,829 69,405,700

Vehicle and transportation equipment

41,000,196 12,473,773 28,526,423

Miscellaneous

346,819,106 98,260,224 248,558,882

Total


Property Register

1999/2000Taipei Rapid Transit Corporation Annual Report 1999/2000

2008600086Government Publications Number : 2008600086

Publisher: Richard C.L. Chen

Published by: Taipei Rapid Transit Corporation48 7

Address: No. 7, Lane 48, Sec. 2, Chung-Shan N. Rd., Taipei, Taiwan, R.O.C.http://www.trtc.com.tw

Website address: http://www.trtc.com.tw0800-033-068

Toll free service telephone number: 0800-033-06890 11

Publishing date: November, 2001

Designed and Printed by : WUDI GRAPHIC DESIGN39 2 3 2

Address:2F,No.3,ALLEY2,LANE39,SEC.2 CHUNG HSIAO E.ROAD,TAIPEI,TAIWAN.(02)2392-0599

Telephone: (02)2392-0599

The above figures are numbers reviewed by Taipei Audit Division of the Ministry of Audit.

Items Historical cost Accumulative Depreciation Book Value

contents · 2,324 441 84.05% 15.95% sex ratio of employees male female no. 2,324 441 ratio 84.05%...

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